CONTACTS 

SUBJECTS
Arrange Service
Installation and Disconnect
Technical Support 877 722 3755

0705 -
0705 -    ..
0706 - Summary/Objective
0707 -
070701 - Follow up ref SDS 2 PQVW.
070702 -
070703 - On 030508 was unable to cancel DSL service for 415 781 3456,
070704 - ref SDS 2 PQVW, and also found that DSL service at 925 680 8948 is
070705 - dropping the line frequently during operations, and has a lot of noise
070706 - from DSL operations during voice use of the phone line.
070707 -
070708 -                       888 884 2375
070710 -        ..
070711 -       http://www.sfc.com
070712 -
070713 -         repair
070715 -  ..
070716 - DSL Customer Care
070717 -
070718 -                       877 722 3755
070720 -  ..
070721 - Talked to Mike #458
070723 -  ..
070724 - Contact Mike by dialing...
070725 -
070726 -                      611 0000
070727 -
070728 -    This is the standard repair line, pluss 0000 to bypass all the
070729 -    skill-based routing buttons.
070731 -  ..
070732 - Explained problem of unreliable service and "noise" on the line.
070733 -
070734 -    Mike investigated and said there are no reports of problems on the
070735 -    Pac Bell DSL system that could cause unreliable service.  Mike
070736 -    advised that our configuration should not cause noise on voice
070737 -    transmission when using DSL transmission, and the connection should
070738 -    be reliable.  He said these should work together.
070740 -  ..
070741 - Mike said that a telephone repair technician must investigate the DSL
070742 - configuration on site.
070744 -  ..
070745 - Mike indicated that DSL problems usually takes about 15 minutes to
070746 - fix.
070747 -
070748 -       [On 030512 Pac Bell service technician worked on system.
070749 -       ref SDS 3 0001
070751 -  ..
070752 - Mike said if there are any further problems to call him back direct at
070753 - 611 0000 and ask for him, per above, ref SDS 0 QQ7F, and he will make
070754 - sure everything is fixed.
070755 -
070756 -       [On 030525 notified Pac Bell of continued problems. ref SDS 4
070757 -       0001
070759 -        ..
070760 -       [On 030527 Pac Bell service technician did more work to correct
070761 -       system, reported work on 030525 inadequate. ref SDS 5 M14Q,
070763 -        ..
070764 -       [On 030610 Pac Bell completed corrections to DSL service.
070765 -       ref SDS 6 0001
070767 -  ..
070768 - Mike advised that if the customer pays $3 per month for repair
070769 - insurance, there is no charge for a visit and doing the repair,
070770 - however this insuruance is not in effect for 925 680 7948.  Therefore,
070771 - there is a charge to visit the premisis of....
070772 -
070773 -                             $45
070775 -  ..
070776 - For this payment, the mechanic will investigate and determine the
070777 - problem....
070778 -
070779 -     1.  If the problem is outside the building, then Pac Ball (SBC)
070780 -         will make the repair and there is no charge, plus the $45
070781 -         premis visit is waived, as well (I think).
070783 -          ..
070784 -     2.  If the problem is inside the building, then there will an
070785 -         additional charge of $16 every 15 minutes, which is $64 per
070786 -         hour.
070788 -          ..
070789 -     3.  If the problem inside the building is caused by defective work
070790 -         by the telephone company (Pac Bell-SBC), then there is no
070791 -         charge for the visit nor for the repair.
070793 -  ..
070794 - In this case, on Pac Bell configured the telephone jacks...
070795 -
070796 -      Ordered 2 lines........................ 950711, ref SDS 1 0P87
070797 -
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0709 -