CONTACTS 
0201 - Broadway Motors                                                                                                                                                    O-00000822 0402
020101 - Mr. Peter Galanakis                                                                                                                                              O-00000822 0402
020102 - Salesman
020104 - Sales Department

SUBJECTS
New Cars
Purchase Mercury Sable for Millie, 030331
Purchase

0605 -
0605 -    ..
0606 - Summary/Objective
0607 -
060701 - Follow up ref SDS 7 0000. ref SDS 6 0000.
060702 -
060703 - Millie purchased a Mercury Sable 2002 for $12,200 including tax and
060704 - license, and trade-in of her 1993 Mercury Sable purchased on 940424.
060705 - ref SDS 3 0001
060706 -
060707 -
060708 -
060709 -
060711 -  ..
0608 -
0609 -
0610 - Progress
0611 -
061101 - Drove to Broadway Motors in Oakland and visited with Peter Galanakis,
061102 - per planning on 030402. ref SDS 7 QJ4F
061104 -  ..
061105 - Examined a 2002 Mercury Sable.
061106 - //
061107 - //       VIN................................... 1MEFM5OUX2A638413
061108 -
061109 -          Stock number.......................... PX7503
061111 -  ..
061112 - Vehicle Description
061113 -
061114 -       Vehicle was obtained by Broadway Motors from....
061115 -
061116 -             Sacramento Auto Auction
061117 -             6233 Blacktop Road
061118 -             Rio Linda, CA  95673
061120 -              ..
061121 -             U228........................................   6,095
061123 -        ..
061124 -       Manufacturer's Suggested Retail Price............. $22,095
061126 -        ..
061127 -       Vehicle Mileage...................................  17,129
061128 -
061129 -           This is a previous rental vehicle from Hertz.
061131 -        ..
061132 -       Ford Mercury Sable
061133 -
061134 -               2002 GS Plus 4-door sedan
061135 -               5-passender mid-size
061136 -               3.0 liter 2V 6-cylinder engine
061137 -               Automatic Overdrive Transmission
061139 -                ..
061140 -               Exterior
061141 -
061142 -                 Dark Shadow Grey c/c metalic
061144 -                ..
061145 -               Interior
061146 -
061147 -                 Medium Graphite Cloth
061149 -        ..
061150 -       Standard Equipment Factory Installed
061151 -
061152 -          Safety and Security
061153 -
061154 -               Personal safety system
061155 -               Dual stage air bags
061156 -               Safety belt pretensioners
061157 -               Driver seat positoin sensor
061158 -               Front crash severity sensor
061159 -               Safety cell body structure
061160 -               Emergency trunk release
061161 -               Remote keyless entry
061163 -           ..
061164 -          Interior
061165 -
061166 -               6-passenger seating with column shift
061167 -               Flip-fold center console
061168 -               Integrted control panel
061169 -               Dual beam map/dome overhead lamp
061170 -               AM/FM stereo CD player
061171 -               Two powerpoints
061172 -               Air conditioner CFC Free
061173 -               Tilt Steering wheel
061175 -           ..
061176 -          Exterior
061177 -
061178 -               Complex reflector headlamp
061179 -               16-inch locking cover
061180 -               Rear window defroster
061181 -               Dual power outside mirrors
061182 -               Bodyside molding with bright insert
061184 -           ..
061185 -          Functional
061186 -
061187 -               Front wheel drive
061188 -               Macherson front suspension
061189 -               Adaptive shift control
061190 -               Rack and pinion power steering
061191 -               Secure lock anti-theft system
061192 -               Power adjustable pedals
061193 -               Variable windshild wipers
061194 -               Power adjustable pedals
061195 -               Electric brake force distribution
061196 -               Power windows, locks and brakes
061197 -               Speed control
061198 -               100,000 mile tunepu interval
061199 -               3 year and 36,000 mile warranty
061200 -               24-hour roadside assistance
061202 -           ..
061203 -          Need explanation from Peter on what this entails and how it
061204 -          is used.  Do we need a phone number to call?
061206 -        ..
061207 -       Optional Equipment
061208 -
061209 -          Key Standard Equipment
061210 -
061211 -               Order code 905A
061212 -               Dual visor illuminated mirror
061213 -               Power driver seat
061214 -               60/40 split fold rear seat access to trunk
061215 -               Inside mirror with compass
061217 -           ..
061218 -          Optional Equipment
061219 -
061220 -               5-pass with floor console floor shift
061221 -               California emission system
061222 -               7-spoke machined aluminum wheel
061223 -
061225 -  ..
061226 - The product specification does not show the size of the capacity of
061227 - the gas tank, nor the estimated mileage.
061229 -  ..
061230 - Peter said he will look up this information while Millie test drives
061231 - the car.  Millie drove the car for about 4 miles around downtown
061232 - Oakland; did not take the car onto the freeway, because the roads were
061233 - unfamiliar and so access to the highway was not clear.
061235 -  ..
061236 - When we returned, Peter advised that his research shows the gas tank
061237 - is 18 gallons, and the car has a rated mileage of 22 city and 28
061238 - highway.  Actual mileage varies according to personal driving style
061239 - and conditions, e.g., high winds, poor roads, frequent acceleration
061240 - and deceleration impact actual mileage.
061241 -
061242 -     We asked for confirmation of this information.
061244 -      ..
061245 -     Peter said the owner's manual shows the capacity of the gas tank
061246 -     and the rated mileage.
061248 -      ..
061249 -     Review shows that page 208 says the capacity of the gas tank is 18
061250 -     gallons, and further indicates there is a reserve capacity, so
061251 -     that the car actually registers empty prior to reaching the 18
061252 -     gallon capacity.  This means that normal fill up when the car
061253 -     shows empty, will not reach 18 gallons.
061255 -      ..
061256 -     There is nothing evident that says the approximate amount of the
061257 -     reserve, e.g., is it 1 gallon, 2, gallons, etc., which is needed
061258 -     to evaluate when to fill up.  Neither is there an indication in
061259 -     the manual of the mileage. Would like Peter to submit a source for
061260 -     this information.
061262 -  ..
061263 - Peter said he received the letter submitted confirming our telecon on
061264 - 030402 offering to purchase a 2002 Mercury Sable for $12,000 "out the
061265 - door," including trading Millie's current 1993 car. ref SDS 7 QJ4F
061267 -  ..
061268 - Peter indicated that the SDS record helped him understand the terms
061269 - Millie is offering, which facilitated reaching agreement.
061271 -  ..
061272 - Peter advised that the Mercury Sable Broadway Motors is offering has
061273 - about 17K miles.  He noted this factor increases blue book value of
061274 - the car relative to the value of a comparable car with 20K miles, and
061275 - as a result he changed Broadway Motor's offer from $12,000 to $12,200.
061277 -  ..
061278 - Peter disclosed on 030402 that the car he planned to present for sale
061279 - at the price of $12,000 had 17K miles.  As a result, there is no
061280 - evident basis for increasing the price at this time.  None-the-less,
061281 - Millie agreed to payment of an additional $200.  This covers any
061282 - issues that might arise to ensure fair value to Broadway Motors and
061283 - expresses appreciation to Peter for doing a good job in handling the
061284 - transaction.
061286 -  ..
061287 - We asked about maintenance.
061289 -  ..
061290 - Peter said that new models from the major manufacturers like Ford, GM,
061291 - Crysler, and other foreign models require much less maintenance that
061292 - older models.
061294 -  ..
061295 - He said the oil and filters should be changed every 5,000 miles,
061296 - although doing this service every 3,000 miles is not a bad idea if the
061297 - car is used mostly for a lot of short trips driving to and from work,
061298 - rather than for long trips.
061300 -  ..
061301 - Peter advised it is a good idea to keep a history of tire tread wear
061302 - and brake lining wear on each service.  Peter explained that mechanics
061303 - can measure brake lining these days on newer model cars, because there
061304 - is a hole that accepts a guage for measure brake lining without
061305 - disassembling the wheels and opening the brake drum.
061307 -  ..
061308 - The car has a dealership license taped to the front windshield.  Peter
061309 - advised that license stickers will be ordered today from DMV, and they
061310 - should arrive in the mail within about two weeks.  At that time, the
061311 - dealership temporary license can be removed from the front windshield.
061313 -  ..
061314 - Details from the sales agreement shows...
061315 -
061316 -             Price.........................  $11,458.57
061317 -
061318 -                This price is about $2,500 less than the cost of a
061319 -                comparable car offered by Enterprise on 030331.
061320 -                ref SDS 6 R47L
061322 -              ..
061323 -             Doc preperation...............       45.00
061325 -              ..
061326 -             Smog fee paid by seller.......       50.00
061328 -              ..
061329 -             Sales tax.....................      953.17
061331 -          ..
061332 -         Total Cash Price..................  $12,506.74
061333 -
061334 -             License fees..................      185.00
061335 -
061336 -             Smog certification fee........        8.25
061338 -          ..
061339 -         Subtotal..........................  $12,699.99
061340 -
061341 -             Trade-in value for
061342 -             1993 Mercury Sable............      500.00
061344 -          ..
061345 -         Total payment owed to Broadway....  $12,199.99
061346 -
061348 -  ..
061349 - Warranty
061350 -
061351 -     Broadway Motors submitted a document with the title....
061352 -
061353 -                  Sold Vehicle Information
061354 -
061356 -      ..
061357 -     This document shows that the vehicle went into service on 020510,
061358 -     which commences the date of warranty coverage.  Based on this
061359 -     in service date, the warranty will end on.....
061360 -
061361 -                         050510
061362 -
061363 -
061365 -  ..
061366 - Insurance
061367 -
061368 -     Millie signed a document.....
061369 -
061370 -             Agreement to Furnish Insurance Coverage
061372 -      ..
061373 -     During the transaction, Millie submitted proof of insurance
061374 -     through AAA for coverage on the 1993 Mercury Sable traded to
061375 -     Broadway Motors today, per above. ref SDS 0 NZ99
061377 -      ..
061378 -     This document calls for Millie (purchaser) to furnish an
061379 -     insurance policy covering the vehicle purchased from Broadway
061380 -     Motors, and to furnish
061381 -
061383 -  ..
061384 - Pink slip on 1993 Mercury Sable trade-in.
061385 -
061386 -     Millie brought the Notice of Release of Liability for the 1993
061387 -     Mercury Sable.  This is a small pink document, which seemed like
061388 -     the "pink slip" needed for this transaction.
061390 -      ..
061391 -     Peter explained that the "pink slip" is actually something
061392 -     different, and so requested that Millie look further and submit
061393 -     this to Broadway Motors.
061395 -      ..
061396 -     Millie signed and received a copy of....
061397 -
061398 -               Notice of Release of Liability
061399 -
061400 -     ...which identifies transfer of ownership of the 1993 Mercury
061401 -     Sable to Broadway Motors.  The license number is 3CWW527
061403 -      ..
061404 -     Sales price:  $500.  Mileage:  108539
061406 -      ..
061407 - //  VIN:  1MELM504PG658205
061408 - //
061410 -  ..
061411 - Peter advised that for some reason, Broadway Motors only has one of
061412 - the standard issue two (2) electronic controls for opening and locking
061413 - doors and the trunk.
061415 -  ..
061416 - Peter will obtain a replacement and mail this to Millie and her
061417 - address of record.  He gave instructions for programming these units.
061418 - These instructions should be written out to aid implementation.
061420 -  ..
061421 - Peter helped transfer personal belongings from the 1993 Mercury Sable
061422 - to the 2002 car Millie purchased.
061424 -  ..
061425 - We forgot to the get key for the Golden Gateway complex in San
061426 - Francisco, that is stored in the ashtray or money tray of the 1993
061427 - Mercury Sable.  When we returned to Concord, we realized this key is
061428 - missing, and so called Peter.
061430 -  ..
061431 - Peter said he will send the key to us along with the second remote
061432 - control for the door locks.
061433 -
061434 -     [Millie later reported that Peter called and said he could not
061435 -     find the key.  Millie explained the key we need is kept in the ash
061436 -     tray or possibly a coin tray, but in any case it is the only
061437 -     moveable tray directly below the radio.  Peter said he will take
061438 -     another look, and send the key along with the remote control for
061439 -     the door locks.
061440 -
061441 -
061442 -
061443 -
061444 -
061445 -
061446 -
061447 -
061448 -
061449 -
061450 -
061451 -
0615 -