CONTACTS 
0201 - IBM Global Services
020101 - Mr. David J. Snowden
020102 - Director
020104 - Cynefin Centre

SUBJECTS
Sunshine Profits Money Coming In Times are Good Resist Improvement N
Improve Risisted Disruptive Tecnology Overcome Fear Paradigm Blocks
Work Role Intelligence Change Structure of Organizations Required Me
Executives Study to Do Things Differently Meet Challenges of New Rea
100% Not Totally Convinced Culture Resists Improve Managers Loathe C

7707 -
7707 -    ..
7708 - Summary/Objective
7709 -
770901 - Follow up ref SDS 99 0000. ref SDS 97 0000.
770902 -
770903 - Jack Park suggests using cut and paste to construct communication with
770904 - Dave Snowden and others who resist working with links. ref SDS 0 0E62
770905 - This demonstrates powerful cultural forces resist transformation to a
770906 - new way of working intelligently that expands span of attention for
770907 - better accuracy to save time and money.  Cut and paste methods are
770908 - powerful information technology used routinely for accurately quoting
770909 - sources.  Links enable Knowledge Management to access context.  Without
770910 - links people can only rely on remembering the gist of information,
770911 - ref SDS 0 543K; the time and cost to verify accuracy and expand span
770912 - of attention with context is prohibitive, effectively denying people
770913 - the opportunity to work intelligently. ref SDS 0 543K  Despite
770914 - understandable resistance, links are provided under the first rule of
770915 - salesmanship to "show the product." ref SDS 0 EX9G  Links empower
770916 - people with the gift of time and the power of knowledge using
770917 - independent judgement about opening links. ref SDS 0 VE75  Worry about
770918 - people getting mad because links impart responsibility for knowledge,
770919 - is offset when calamity strikes and people get even madder about not
770920 - knowing the context. ref SDS 0 G13H  Knowledge Management dilemmas
770921 - balancing aversion for accuracy and for mistakes are difficult for
770922 - many to manage. ref SDS 0 6H3G  Since Dave Snowden is a Knowledge
770923 - Management professional we struggle to overcome overwhelming tendency
770924 - to use bad management by offering passive opportunity to acquire
770925 - experience that overcomes ignorance , fear and denial. ref SDS 0 YP45
770926 - Dave may be put off by links; yet, common ground promoting the value
770927 - of stories for constructing knowledge may provide incentive to click a
770928 - few links, which in turn bring experience working with a connected
770929 - environment.  Recent experience shows that synergy between common
770930 - objectives and opportunity for new experience helps build a bridge
770931 - from information to a culture of knowledge. ref SDS 0 P15M
770932 -
770933 -      [On 020923 letter from Morris supports Jack's complaint about
770934 -      using SDS links to enable Knowledge Management. ref SDS A2 0001
770936 -       ..
770937 -      [On 020924 Jack Park supports Morris' call to avoid SDS links in
770938 -      email. ref SDS A3 0001
770940 -       ..
770941 -      [On 020924 Morris expands critique of SDS and Com Metrics.
770942 -      ref SDS A3 MZ4J
770943 -
770944 -
770945 -
770946 -
770948 -  ..
7710 -
7711 -
7712 - Progress
7713 -
771301 - Transformation Hard to Knowledge Management, New Way of Working
771302 - Knowledge Management New Way of Working Transformation Difficult
771303 - New Way of Working Transformation to Knowledge Management Shocking
771304 - Bridge to New Way of Working Not Enough Time to Study Learn Build
771305 -
771306 - Follow up ref SDS 99 PS6O
771307 -
771308 - Received ref DRT 1 0001 from Jack Park responding to the letter this
771309 - morning to Dave Snowden, ref DIP 3 0001, which...
771310 -
771311 -    1.  Answers Dave's letter reported in another the record today,
771312 -        saying...]
771314 -             ..
771315 -            I'm afraid my mind can't handle multiple online access and
771316 -            multi threading - you're comfortable with it I'm not.  just
771317 -            too difficult.  My view is: - well strucutred articles or
771318 -            papers that are reflective with everything in one place,
771319 -            ref SDS 99 5Y8I
771321 -         ..
771322 -    2.  Rod, I've just GOT to say this: Why the hell do you keep
771323 -        sending people long letters with tons of hrefs when your
771324 -        recipients are quite clear they don't like that?
771325 -
771326 -          [On 030417 proposal to Dave applied Jack's ideas. ref SDS A9
771327 -          0001
771329 -           ..
771330 -          [On 030428 Dave responded saying claims for SDS are not
771331 -          convincing. ref SDS B0 0001
771333 -           ..
771334 -          [On 040420 on 040420 transformation to reliance on the New
771335 -          Testament took the death of the leader and 30 - 60 years of
771336 -          experience, before original participants completed writings
771337 -          to support transformation. ref SDS B1 JZ53
771339 -           ..
771340 -          [On 080206 Morris asks how so many links are created in SDS.
771341 -          ref SDS B3 A68F
771343 -  ..
771344 - Submitted ref DIT 1 0001 thanking Jack for thoughtful feedback
771345 - offering strong guidance to improve salesmanship of SDS using the
771346 - classical method of getting people to say "yes," reviewed on 890809.
771347 - ref SDS 2 CJ9J, by giving people want they say they want under the
771348 - common rule that the "customer is always right!."
771350 -  ..
771351 - Jack cites John Maloney's letter on 020823, ref SDS 93 O14G, and
771352 - says...
771353 -
771354 -    3.  When John Maloney tells you that....
771356 -             ..
771357 -            Anyway, your Groove invitation stands but it doesn't seem
771358 -            like your intransigence will allow you to enjoy the great
771359 -            benefits of discovery and exploration outside your own
771360 -            narrow mythology and flawed orthodoxy." ref DRT 1 LF7G
771362 -         ..
771363 -    4.  And Dave Snowden says what he said above, ref SDS 0 PS6O,
771364 -        (which he also said earlier in that discussion [...reported in
771365 -        another record, ref SDS 99 OG6G, as follows...]
771366 -
771367 -            I find these multi-threaded conversations with lots of web
771368 -            links very difficult to follow (not to mention expensive
771369 -            and time consuming on a 56K dial up line we have to pay by
771370 -            the minute for connection here in the UK)." ref DRT 1 RH8J
771372 -         ..
771373 -    5.  You thank Dave for his letter, ref SDS 99 6H8G, then go right
771374 -        on and do what he complains about as though you never read (or
771375 -        maybe didn't take seriously) his words. ref DRT 1 XB9K
771377 -         ..
771378 -    6.  Dammit, Rod! IMHO, you're NEVER going to sell SDS if you keep
771379 -        shoving it in peoples faces like that.  Either get used to
771380 -        transcluding (copy and paste) the stuff you want people to read
771381 -        into the emails you send, or don't send them at all --
771382 -        particularly, don't send them to people who make it clear they
771383 -        don't like emails the way you send them. ref DRT 1 EF9O
771385 -  ..
771386 - This aligns with Jack's earlier suggestion today on avoiding links in
771387 - email for people who are not comfortable with Knowledge Management.
771388 - ref SDS 0 VK6K
771389 -
771390 -           [On 020924 Jack again urges not sending email with links
771391 -           that empower people to verify accuracy and expand span of
771392 -           attention with awareness of context; and further to avoid
771393 -           demonstrating SDS capabilities for a new way of working
771394 -           because people feel this is beyond reach. ref SDS A3 RN6X
771396 -            ..
771397 -           [On 020924 Jack reports that continued exposure to SDS links
771398 -           has changed Eric Armstrong's mind. In 2000 Eric was against
771399 -           SDS links; but, Jack says Eric now feels Communication
771400 -           Metrics implemented by SDS is quite powerful. ref SDS A3
771401 -           RN40
771403 -            ..
771404 -           [On 021010 Jack uses links to save time rather than using
771405 -           cut and paste. ref SDS A5 8F6H
771407 -            ..
771408 -           [On 030417 proposal to Dave applied Jack's ideas. ref SDS A9
771409 -           0001
771411 -            ..
771412 -           [On 030428 Dave responded saying the claims for SDS are not
771413 -           convincing. ref SDS B0 0001
771415 -  ..
771416 - Later in the evening, called and talked to Jack.  We agreed cut and
771417 - paste is a useful information technology that makes quoting sources
771418 - fast and easy.  It is is routinely used in constructing communication.
771419 - We further discussed SDS links add the power of knowledge that makes
771420 - access to relevant contextual history fast and easy to expand span of
771421 - attention and verify accuracy rather than rely on remembering only the
771422 - gist of information.  Without SDS links people are forced to rely on
771423 - memory for context, and this causes a lot of mistakes, as Morris noted
771424 - on 940327. ref SDS 8 J496
771425 -
771427 -  ..
771428 - Powerful Cultural Forces Take Courage to Oppose for Enabling Advance
771429 -
771430 - Jack's powerful voice today supports Morris' analysis on 990527
771431 - showing cultural forces resist improvement. ref SDS 25 1233  The need
771432 - to make a living getting by, by getting powerful people to say yes, is
771433 - a powerful cultural force that restrains improvement under Grove's
771434 - analysis that people, especially the powerful, prefer to work on
771435 - familiar things in familiar ways, reviewed on 980307. ref SDS 21 1657
771436 - The nexus between fear of power and desire to get by accounts for much
771437 - of the 50 years required for an established culture to adopt
771438 - improvement, cited by Buckminster Fuller and reviewed in the record on
771439 - 011210. ref SDS 74 R66K
771441 -  ..
771442 - Jack's suggestion today to send information in the form Dave requests,
771443 - using cut and paste, or don't send anything, per above, ref SDS 0
771444 - 0E62, presents a false choice.  If we don't send anything that would
771445 - be rude in failing to answer Dave's request for information.  If we
771446 - make a good faith effort to respond constructively, and Dave ignores
771447 - the substance, because the form is unacceptable; or, if Dave decides
771448 - the substance does not justify follow up, both scenarios are part of
771449 - normal communication.  People are properly empowered to ignore rather
771450 - than invest time to understand and follow up.  SDS provides added
771451 - power for listening, discussed with Morris on 898089, ref SDS 2 XD7O
771452 - and continuing at ref SDS 2 5X59, as Dave notes in his third letter,
771453 - ref SDS 99 5Y8I, which people are free to ignore.  Under this
771454 - criteria, why should there be any less effort encouraging Dave to use
771455 - KM, than for Rod to fall back to IT?
771456 -
771457 -         [On 020923 Morris recommends giving people what they want,
771458 -         rather than working at helping people discover what they need
771459 -         to solve problems of information technology. ref SDS A2 XL4F
771461 -          ..
771462 -         [On 020923 Morris points out there is no requirement to open
771463 -         links, rather links can be used like traditional footnotes and
771464 -         biblography, where people follow up if they need more details.
771465 -         ref SDS A2 BQ7N
771467 -  ..
771468 - Cut and paste without links denies people the power to pursue context
771469 - that expands span of attention, which is core requirement for better
771470 - management, explained in POIMS. ref OF 3 6221  Without context, people
771471 - cannot triangulate accuracy, also, explained in POIMS, ref OF 6 16EF,
771472 - causing sole reliance on remembering only the gist of information,
771473 - which compounds error, as discussed further below. ref SDS 0 6H3G
771475 -  ..
771476 - The letter, ref DIT 1 0001, to Jack agrees with his point that being
771477 - deliberately rude and antagonistic is poor salesmanship; and goes on
771478 - to say that....
771479 -
771480 -         Our problem is that concealing the character of knowledge,
771481 -         which you said in your letter on 000221 is a Pandora's Box of
771482 -         complexity, ref SDS 32 M854, hasn't made progress helping
771483 -         people transition from IT to KM.
771485 -  ..
771486 - Below, discuss opportunity to channel efforts toward building bridges
771487 - that enable transformation, ref SDS 0 P15M, beginning with commitment
771488 - to study what works. ref SDS 0 7D9L
771489 -
771490 -
771491 -
771492 -
7715 -

SUBJECTS
Leadership 1st Rule Speak Truth to Power Show Product Give People Ex
1st Rule Sales Show Product Give People Experience Working Intellige
Salesmanship Links Persistance to Educate People about Benefits Form
Maloney, John Object Resist Links Jack Objects Gets Mad About Persis
Transition from IT to Culture of Knowledge through Research SDS for
Marketing SDS Demand Grows Good Management Work Intelligently Experi
1st Rule Leadership Speak Truth to Power Show Product Give People Ex
Frustrated Angry Get Mad Anyway When Listening Fails So Getting Mad
Transformation 2nd Act Follow Up Needed to Correlate Experience Usin
Transformation 3-layer Architecture Learn SDS People Need SDS Softwa

9612 -
961301 -  ..
961302 - First rule of salesmanship is....
961303 -
961304 -                       Show the product!
961305 -
961306 - ...evident in buying a car, where customers routinely take a test
961307 - drive; free samples are handed out for people to experience results
961308 - when a new tooth paste is offered, and when someone comes out with a
961309 - new food product.
961310 -
961311 -        [On 040927 strategy to advance SDS based on new experience
961312 -        using SDS on the job. ref SDS B2 RJ4U
961314 -  ..
961315 - First rule of leadership.....
961316 -
961317 -                      Speak truth to power!
961318 -
961319 - ...under the common Quaker theory that power self-destructs when used
961320 - in conflict with the immovable object of truth.  A long tradition in
961321 - religion and law establish that citations help a busy mind maintain
961322 - alignment that enables accurate understanding by expanding span of
961323 - attention to consider a broader range of context, explained in POIMS.
961324 - ref OF 3 2D4M, and, also, in the New World Order..., ref OF 10 4723
961325 - and ref OF 10 2921
961326 -
961327 -
961329 -  ..
961330 - People Get Mad Anyway When Continual Bumbling Reaches Critical Mass
961331 -
961332 - The letter to Jack says....
961333 -
961334 -        Getting mad about links that strengthen accuracy is quickly
961335 -        forgotten when people get mad anyway because continual bumbling
961336 -        reaches critical mass, as reported by Wayne Wetzel on 920128,
961337 -        ref SDS 5 RB7I, by Morris on 921127, ref SDS 6 0674, by Henry
961338 -        Kissinger on 940609, ref SDS 10 4238, later cited at USACE on
961339 -        961017, ref SDS 18 Y35O, and illustrated by the record on
961340 -        010911.
961342 -         ..
961343 -        When planes bump into buildings, and stock prices fall, because
961344 -        communication was not lined up, people get a lot madder than
961345 -        when viewing a few links that expand span of attention so that
961346 -        mistakes are avoided. ref SDS 67 YNGH  Your best point is that
961347 -        people are ignorant about failure to align communication
961348 -        causing performance to fail down the road, and so, lacking
961349 -        knowledge (i.e., understanding, connection) about the
961350 -        multiplying affect that compounds little deviations from
961351 -        meaning drift into calamity, explained in POIMS, ref OF 4 8774,
961352 -        in NWO, ref OF 8 JV3G, and noted by Morris on 921127,
961353 -        ref SDS 6 0674, people aver links. ref DIT 1 RY3G
961355 -  ..
961356 - The second rule for leadership....
961357 -
961358 -        Help People Gain Experience Overcome Ignorance, Fear Denial
961360 -  ..
961361 - We cannot advance transformation to a new way of working by shielding
961362 - people from a new way of working with links. ref DIT 1 CG7H  The
961363 - record on 000208 shows people get used to links after gaining
961364 - experience, so the only way to accomplish that objective is to provide
961365 - opportunity. ref SDS 31 2726   The letter to Jack says....
961366 -
961368 -         ..
961369 -        Congress has called for Intelligence to "connect the dots" in
961370 -        order to avoid another failure in national security.  The same
961371 -        process also strengthens the national economy by improving
961372 -        productivity, earnings and stock prices, reported on 001207.
961373 -        ref SDS 58 MZ7G  The desire to be shielded from links presents
961374 -        a KM dilemma: How can people in the CIA, the FBI, at
961375 -        Westinghouse, Yale, IBM, health care, education or anywhere
961376 -        else, connect the dots, without connecting the dots?
961377 -        ref DIT 1 CG7H   This call to action by the nation's leadership
961378 -        in the face of mounting threats from abroad and from bumbling
961379 -        from within, noted by Kissinger, reviewed on 940609,
961380 -        ref SDS 10 4238, requires action to improve.
961382 -         ..
961383 -        We cannot get the benefits of intelligence without working
961384 -        intelligently. ref DIT 1 TH8M
961386 -         ..
961387 -        There is no experience showing anyone can learn KM by doing IT,
961388 -        so we have to struggle helping people through transformation.
961389 -        ref DIT 1 6A9G  It is not easy and it is not fun, as you point
961390 -        out today.  Andy Grove describes helping people learn a new way
961391 -        of working is like walking through the valley of death,
961392 -        reviewed on 980307. ref SDS 21 1657
961394 -         ..
961395 -        Discussed this KM dilemma with Tom Munnecke on 020911,
961396 -        ref SDS 95 KE5N; ask Jack what he thinks about applying Tom's
961397 -        view that the only way to improve health care is for the entire
961398 -        system to collapse. ref DIT 1 HX9N  Are we so afraid of making
961399 -        waves, of losing a sale, losing a job that the only way to
961400 -        improve is for the entire practice of management to collapse?
961401 -        Isn't the story of the Enron collapse a wake up call, reported
961402 -        on 020204? ref SDS 76 0001
961404 -  ..
961405 - People are not forced to click links, rather links expand span of
961406 - attention and improve accuracy of memory faster and easier than other
961407 - methods, as set out in the record on 890523. ref SDS 1 P13O  POIMS
961408 - explains limited span of attention and inaccurate memory impact
961409 - productivity and earnings. ref OF 3 2050
961411 -  ..
961412 - On 921127 Morris Jones at Chips and Technologies, now at Intel,
961413 - explained why problems caused by poor memory reduce productivity and
961414 - earnings. ref SDS 6 0674  An example on 960406 illustrates typical
961415 - problems on the job everyday that cause delay, frustration, loss and
961416 - conflict due to remembering incorrectly. ref SDS 17 5922  On 001207
961417 - Reuters reported that too many people having too many problems cause
961418 - productivity, earnings and stock prices to fall. ref SDS 58 V54M
961420 -  ..
961421 - Earlier On 940327 Morris noted self-evident benefits of SDS linking
961422 - solve this problem. ref SDS 8 J496  Giving people the gift of time and
961423 - the power of knowledge that enable opportunity to solve a problem is
961424 - not a requirement to open links; but merely makes doing the work fast
961425 - and easy, and brings experience, which, along with study, helps build
961426 - a bridge to a new way of working intelligently, that begins with
961427 - accurate memory, shown by research on 900319. ref SDS 4 0005
961428 -
961429 -
961431 -  ..
961432 - People Follow Links Innately; SDS Links Improve Accuracy
961433 - Fear of Accountability Resists Responsibility for Knowledge
961434 -
961435 - People innately follow links when reading by checking alignment with
961436 - experience remembered from memory.  Some mental paths are pursued, and
961437 - others are ignored based on context, priority and time.  When
961438 - information does not align with memory of experience, people are quick
961439 - to say it doesn't make "common sense," as developed on 950204
961440 - explaining human mental metrics for communication. ref SDS 13 AK5L
961441 - So, links, per se, are not the objection.  Rather people don't want
961442 - responsibility for knowledge beyond momentary impressions from
961443 - remembering the gist of information, reviewed on 991014. ref SDS 27
961444 - 3066  People want relief from the burden to be accurate, noted by
961445 - Wayne Wetzel on 920128. ref SDS 5 3862  Recently, on 020820 Murray
961446 - Altheim made this point again arguing against using links. ref SDS 90
961447 - V66I  The Legend of Prometheus reviewed on 991108 shows aversion to
961448 - responsibility for knowledge is an old story. ref SDS 28 5368  Each
961449 - generation must work to foreclose compounding effects of meaning drift
961450 - in a faster paced world, noted on 010911. ref SDS 67 YNGH  Thus,
961451 - linking is one of the forces that drive the Knowledge Management
961452 - dilemma pitting desire to avoid the cost of mistakes against fear of
961453 - accountability.
961455 -          ..
961456 -         [On 020923 letter from Morris shows SDS links are an important
961457 -         part of the process that triangulates accuracy to remember
961458 -         more than the gist of information. ref SDS A2 Y44G
961460 -  ..
961461 - The letter to Jack illustrates the challenge of helping people gain
961462 - experience, that is needed for transformation to a new way of working,
961463 - by citing Dave's preference for printing correspondence, rather than
961464 - reading on line in order to have fast and easy easy access to context,
961465 - ref DIT 1 CG7H, shown in another record today. ref SDS 99 UN6H
961466 - Reading and writing, i.e., literacy online is a new way of working
961467 - intelligently enabled by SDS; so people without SDS have difficulty,
961468 - which can be eliminated by using SDS, explained in 950204. ref SDS 13
961469 - 7499
961471 -  ..
961472 - Associating "transclude" with cut and paste is helpful. "Transclude"
961473 - has occurred in the record for several years without understanding
961474 - scope and application.  On 010124 Jack seemed to correlate transclude
961475 - with linking, ref SDS 60 WR9K, which he further related to work by Ted
961476 - Nelson," ref SDS 60 007P, reviewed earlier on 000305. ref SDS 33 4725
961477 - The next day on 010125 Eugene Kim discussed ideas presented by Lee
961478 - Iverson that associates transclusion with links. ref SDS 61 KC8H  This
961479 - background supports linking.  Cut and paste is an effective way to
961480 - quote information, and links provide a fast and easy audit trail to
961481 - original sources that verify accuracy and expand span of attention for
961482 - understanding context, per above. ref SDS 0 543K
961484 -  ..
961485 - Jack continues....
961486 -
961487 -    7.  That you are able to gain the ear of Dave Snowden is pretty
961488 -        amazing. The opportunity is yours to lose. ref DRT 1 LF4L
961490 -  ..
961491 - Dave is a busy executive at IBM, reported in his letter earlier today.
961492 - ref SDS 99 UN6H  Experience shows successful, busy people get ideas
961493 - and initiatives from a closed community based on trust and respect,
961494 - reviewed on 020730. ref SDS 86 CN4O  The chance of penetrating the
961495 - facade of people too busy being busy to think, reported on 970910,
961496 - ref SDS 20 3479, by using information technology for Knowledge
961497 - Management, recommended by Jack today, and by Eugene Kim on 001126,
961498 - ref SDS 55 QW8I, is not sufficient to forego making a rational appeal
961499 - and empowering Dave to experience a new way of working rather than
961500 - merely describing a new way of working using traditional information
961501 - technology.
961503 -       ..
961504 -      [On 020923 Dave advised he listens to people he respects and
961505 -      trusts for guidance on investing time to study new ideas.
961506 -      ref SDS A1 7D9L
961507 -
961508 -
961510 -  ..
961511 - Context Requires Access to Information and Judicial Review Methods
961512 - Links Give People the Gift of Time and the Power of Knowledge
961513 - Transform to Connected World of Context Stifled by Cut and Paste
961514 - Cut Paste Methods Prevent Transformation to Connected World of Context
961515 -
961516 - Received another letter, ref DRT 2 0001 from Jack responding to the
961517 - challenge of helping people gain experience with SDS links and study
961518 - Knowledge Management to build a bridge for transformation from
961519 - information to a culture of knowledge.
961521 -  ..
961522 - Jack cites Dave Snowden's preference for printed material, per above.
961523 - ref SDS 0 BO58, and worries that people get mad about responsibility
961524 - for exercising judgement on opening links that provide the power of
961525 - knowledge, discussed on 991014. ref SDS 27 3066
961527 -  ..
961528 - Jack says....
961529 -
961530 -    1.  Rod, I really hate to hammer at this because, as I have said
961531 -        before, I think you have some terrific ideas.  But, what I get
961532 -        from the paragraph I included above is that you want to sit in
961533 -        judgement of Dave because he doesn't want your damned links in
961534 -        his email.  I told you that my opinion of the right way to deal
961535 -        with this is to just copy and paste the information you want
961536 -        him to read into the email itself so he can print it out and
961537 -        read it at his leisure, which is the way I would prefer it as
961538 -        well.  But, you seem to refuse to acknowledge that world view
961539 -        and continue hammering away at your own world view, which, as
961540 -        Dave points out, is simply untenable. ref DRT 2 2K7J
961542 -           ..
961543 -          [On 020923 letter from Morris supports Jack's letter today.
961544 -          ref SDS A2 0001
961546 -         ..
961547 -    2.  Rod, from my perspective, it's NOT about shielding from links;
961548 -        rather it is about how those links are presented.  Dave was
961549 -        pretty darned clear about how he would prefer them, and you
961550 -        just ignore that and keep showering him with them as you WANT
961551 -        them to be presented.  If that world view continues, I just
961552 -        don't see how SDS will ever be sold or accepted. ref DRT 2 5K8K
961554 -  ..
961555 - Getting mad about links is not grounds to avoid empowering people
961556 - with the opportunity to avoid mistakes, since they are going to get
961557 - mad anyway when the mistakes occur that links prevent.
961559 -  ..
961560 - Tools with SDS capabilities are not be produced, sold and accepted by
961561 - anyone with or without links, so lack of sales and acceptance is not a
961562 - cause for denying people the opportunity to experience a new way of
961563 - working.
961565 -  ..
961566 - Jack's analysis does not discuss the problem that cut and paste
961567 - without links shields people from opportunity to pursue context, per
961568 - above, ref SDS 0 543K, and further that mere opportunity does not
961569 - impose a duty to open a link, rather it empowers people to carry out
961570 - reasonable efforts to research and inquire about details on context,
961571 - i.e., correlations, implications and nuance, with minimal time and
961572 - expense using Judicial Review practice developed on 990419.
961573 - ref SDS 24 0M3L
961575 -        ..
961576 -       [On 020923 Morris proposes using links to get additional
961577 -       information when needed, which aligns with Judicial Review
961578 -       practice. ref SDS A2 VR4N
961580 -  ..
961581 - Accordingly, cut and paste provides information and links provide
961582 - context, which empowers people with the gift of time and the power of
961583 - knowledge, explained in POIMS. ref OF 4 0793
961584 -
961585 -       [On 020923 letter from Morris supports Jack's letter today.
961586 -       ref SDS A2 0001
961587 -
961588 -
961589 -
961590 -
961591 -
961592 -
961593 -
961594 -
9616 -

SUBJECTS
Study What Works SDS POIMS Com Metrics to Advance Civilization with T
Study What Works SDS POIMS Com Metrics Struggle to Understand Enables
Snowden, Dave IBM Struggle Study SDS POIMS Com Metrics
Struggle to Study SDS POIMS Com Metrics to Advance Civilization with

A106 -
A10701 -         ..
A10702 -        Many Hands Make Light Work
A10703 -        Study What Works SDS POIMS Com Metrics Enable Transformation
A10704 -        Transformation from IT to KM Requires Studying What Works
A10705 -
A10706 -        Follow up ref SDS 99 7D9L.
A10707 -
A10708 -        Jack's letter today does not address the opportunity for people
A10709 -        to study POIMS, NWO and other publications Communication
A10710 -        Metrics to learn Knowledge Management under ideas presented by
A10711 -        Tom Munnecke's group to "study what works," reported on 020726,
A10712 -        ref SDS 85 E63H, and in light of the report by USACE showing
A10713 -        cost savings of 10:1 makes shows that SDS works effectively,
A10714 -        making Knowledge Management good business.
A10716 -  ..
A10717 - The letter to Jack observes.....
A10718 -
A10719 -        It would help if there were more voices under the rule that
A10720 -        many hands make light work.  If only one person is pressing the
A10721 -        case for KM, it is harder to help people. ref DIT 1 DO5G  So,
A10722 -        please feel free to chime in.  I am sure Dave can benefit from
A10723 -        experience and advice related in your letter on 000504,
A10724 -        ref SDS 42 6082 where you urged people to ponder POIMS, and
A10725 -        later on 001130, you explained why:  SDS has a design that
A10726 -        makes the structure of knowledge useful to people. ref SDS 57
A10727 -        H17O,
A10729 -             ..
A10730 -            [On 020923 Dave advised he listens to people he respects
A10731 -            and trusts for guidance on investing time to study new
A10732 -            ideas. ref SDS A1 7D9L
A10734 -         ..
A10735 -        There are only two ways so far that have proven successful to
A10736 -        move from IT to KM.  People either have to study POIMS, as you
A10737 -        suggest, and gain experience using a connected record, as
A10738 -        proposed for the 3-layer architecture, reviewed recently on
A10739 -        020820, ref SDS 91 XK9H, or people need experience using SDS.
A10740 -        There does not seem to be another path for learning KM at this
A10741 -        time. ref DIT 1 LU6M
A10743 -             ..
A10744 -            [On 020924 Jack Park reports that he and Eric Armstrong
A10745 -            have discovered through experience with SDS records on the
A10746 -            Internet that Communication Metrics implemented by SDS is
A10747 -            quite powerful. ref SDS A3 7D9L
A10749 -             ..
A10750 -            [On 020924 analysis shows that to form a circle of
A10751 -            advocates takes more than one voice. ref SDS A3 RW6O
A10753 -         ..
A10754 -        Jack's recommendation on 000504, ref SDS 42 6082, Jack's report
A10755 -        on 001130, ref SDS 57 H17O, Eric Armstrong's report on 010916,
A10756 -        ref SDS 69 PG6J, and General Hatch's report on 960406 that
A10757 -        understanding SDS support for Com Metrics requires reading NWO
A10758 -        three (3) times. ref SDS 16 5592
A10760 -         ..
A10761 -        Jack does not explain why he has not encouraged Dave to review
A10762 -        SDS and POIMS in light of Jack's report on 011003 that two (2)
A10763 -        years of research has yielded no clues about how to develop KM,
A10764 -        ref SDS 71 O74L, while SDS work product demonstrates ability to
A10765 -        perform KM 24 7, as Jack noted on 000426. ref SDS 38 3315
A10767 -         ..
A10768 -        Your best point is that people are ignorant about the fact that
A10769 -        failure to align communication causes failed performance down
A10770 -        the road, and lacking that knowledge (i.e., understanding,
A10771 -        connection) about the multiplying affect that compounds little
A10772 -        deviations from meaning drift into calamity, people aver links.
A10773 -        ref DIT 1 V55J
A10775 -         ..
A10776 -        Why not then offer, for the benefit of Dave and others, that
A10777 -        recent focus in the media on the need for analysis to connect
A10778 -        the dots is made fast and easy to accomplish by SDS.
A10779 -        ref DIT 1 LL6K
A10781 -         ..
A10782 -        Focus on the positive opportunity to advance.  For example, Tom
A10783 -        Munnecke's idea to hold charity outfits accountability through
A10784 -        public disclosure of performance, will only cause a race to the
A10785 -        bottom covering up to avoid accountability, as at Enron, et al,
A10786 -        reviewed on 020911, ref SDS 95 J85F, unless capability is
A10787 -        provided that enables better performance.  If improvement seems
A10788 -        out of reach, nobody will try.  Let's encourage people to try a
A10789 -        new way of working intelligently that makes it fast, easy and
A10790 -        fun to connect the dots that improve performance in national
A10791 -        security, in the economy, in health care, in education.
A10792 -        Instead of getting mad, get better. ref DIT 1 VN7F
A10793 -
A10794 -
A10795 -
A10796 -
A108 -

SUBJECTS
SDS Cost Effective Saves Time Money ROI 10:1

A203 -
A20401 -  ..
A20402 - SDS Benefits Far Exceed Costs ROI 10:1
A20403 -
A20404 - Follow up ref SDS 99 04HC
A20405 -
A20406 - Jack does not encourage Dave to review USACE reports showing SDS
A20407 - enables intelligence support for management that improves earnings.
A20408 -
A20409 -
A20410 -
A20411 -
A205 -

SUBJECTS
Help Build Bridge for Transformation from IT to New Way of Working a
Cultural Inertia Resists Improvement Shown by Record on 950123 Where
Bridge to Culture of Knowledge Research Study Develop Evidence Showin
Help Dave Asked to Contribute on Building Bridge for Transformation R
Snowden, Dave Objects to Study Learning a New Way of Working Wants to
3-layer Architecture SDS Design Improvements Using Ontology
Johnson, Gary Reports SDS Explicit Links Making Working Intelligently
SDS Program Doesn't Exist People Can Use to Produce Knowledge Managem
Listen Learn Analysis Not Enough Time to Read and Write Learn to Save
Beyond Reach Sour Grapes Deny Organizational Memory Useful Overkill B
Giving Up on Communication Improvement Cultural Resistance Communicat

AF13 -
AF1401 -  ..
AF1402 - Help Building a Bridge for Transformation to New Way Working
AF1403 -
AF1404 - Follow up ref SDS 99 P15M
AF1405 -
AF1406 - Jack's letter today does not recognize Dave's work is cited in Welch
AF1407 - correspondence for championing the importance of "story" as a form of
AF1408 - knowledge.  He offers no support for encouraging Dave to recognize
AF1409 - that support for "story" is one of the eight (8) steps using SDS for a
AF1410 - new way of working intelligently, reported in the record on 001219.
AF1411 - ref SDS 59 4W4L
AF1413 -  ..
AF1414 - Opprobrium in communiction today, per above, ref SDS 0 KD5L, makes
AF1415 - building bridges for transformation harder and longer.
AF1417 -  ..
AF1418 - A letter to Jack explains....
AF1419 -
AF1420 -        Gary Johnson tells me it is very easy to connect the dots in
AF1421 -        SDS, and that upon discovering this new fact, he changed his
AF1422 -        attitude about adding intelligence to management, reported on
AF1423 -        020618. ref SDS 83 MU6H  The other day Stuart Harrow at DCMA
AF1424 -        learned it is fast and easy with just a few minutes of
AF1425 -        instruction. ref SDS 94 V59N  What has been your experience and
AF1426 -        how does it relate to your ideas for a 3-layer architecture?
AF1427 -        That is the positive, constructive side of KM. ref DIT 1 RT8I
AF1429 -  ..
AF1430 - Called Jack later in the evening to discuss his concerns, per above.
AF1431 - ref SDS 0 KD5L
AF1433 -  ..
AF1434 - Jack offered clear and frank remarks indicating correspondence with
AF1435 - links on Knowledge Mangement sent to professional people working on
AF1436 - this method, and who are having difficulty making the transformation
AF1437 - from information to Knowledgement Management, is insulting.  He is not
AF1438 - persuaded that giving people the opportunity to experience advantages
AF1439 - of SDS links for verifying accuracy of sources, expanding span of
AF1440 - attention for understanding context and improving memory, which Morris
AF1441 - described as "self-evident" benefits on 940327, justifies ignoring
AF1442 - requests to avoid links, even though people can easily avoid using
AF1443 - links, as Morris claims to do on occassion, per above. ref SDS 0 5P3O
AF1444 -
AF1445 -       [On 020924 Jack's letter confirms these points. ref SDS A3 RN8L
AF1447 -  ..
AF1448 - Jack characterized giving people the opportunity to open links and
AF1449 - discover the power of working "intelligently" as "badgering" and
AF1450 - "instructivist" communication.  He advocates using instead
AF1451 - "constructivist" methods.
AF1452 -
AF1454 -  ..
AF1455 - Giving Up SDS Work Product for KM Seems Beyond Reach
AF1456 - SDS Program Does Not Exist that Other People Can Use
AF1457 -
AF1458 - Follow up ref SDS 95 PV7H.
AF1459 -
AF1460 - Jack said that SDS offers a false promise which he feels is very
AF1461 - frustrating and misleading to everybody.  He went on to say that there
AF1462 - isn't a program people can use to create SDS records for performing
AF1463 - Knowledge Management.  We reviewed the record on 001219 listing eight
AF1464 - (8) steps required for Com Metrics that converts information into
AF1465 - knowledge. ref SDS 59 4W4L  On 010908 Jack worried that laziness is a
AF1466 - factor that prevents people from doing the hard work required for
AF1467 - Knowledge Management using conventional methods, ref SDS 66 YF5O,
AF1468 - noted earlier on 000307. ref SDS 34 5182  Later that year on 001126
AF1469 - Eugene Kim listed steps people could try for doing Knowledge
AF1470 - Management using conventional tools. ref SDS 55 4E3X  Today, we
AF1471 - reviewed Jack's letter on 001130 seemingly stating that the SDS
AF1472 - program has a unique design for performing Knowledge Management.
AF1473 - ref SDS 57 H17O  SDS records on the Internet could not exist without
AF1474 - an SDS program to produce them.  Jack was adament saying several times
AF1475 - during the call that only one person can use SDS, similar to Morris'
AF1476 - comments on 960406. ref SDS 17 0253
AF1478 -  ..
AF1479 - We further reviewed discussions on 000503 offering to provide the SDS
AF1480 - program to Jack in order to learn how to develop Knowledge Management
AF1481 - technology. ref SDS 39 CQ77  At that time, Jack refused.  Months
AF1482 - later, after people gained more experience and concluded on 000615
AF1483 - that there wasn't enough knowledge to develop Knowledge Management,
AF1484 - ref SDS 45 6271, a broader offer was tendered on 001121 to the entire
AF1485 - OHS/DKR group to use the SDS program under reasonable conditions to
AF1486 - protect intellectual property rights. ref SDS 53 XU8I  Jack seemed to
AF1487 - say that these offers were not helpful, because he wants to buy an SDS
AF1488 - program at a store, which he can reengineer to produce another version
AF1489 - that implements his ideas for information technology.  This aligns
AF1490 - with Eugene Kim's ideas in a letter on 001126. ref SDS 55 QW8I At that
AF1491 - time, Grant Bowman reported that Knowledge Management is more
AF1492 - difficult than using information technology. ref SDS 55 325L  Later,
AF1493 - on 001122 Eric Armstrong supported Grant's understanding. ref SDS 54
AF1494 - 0001
AF1496 -  ..
AF1497 - Jack argued with emotion and vigor this evening that since only one
AF1498 - person is using SDS, this means there isn't a program other people can
AF1499 - use for doing Knowledge Management.  He layed down a challenge to
AF1500 - prove there is an SDS program that other people can use to perform
AF1501 - Knowledge Management.
AF1503 -  ..
AF1504 - This concern aligns with Gary Johnson's letter to Morris on 020108.
AF1505 - ref SDS 75 FR9J
AF1506 -
AF1507 -      [On 020924 Jack sent a letter explaining belief that SDS program
AF1508 -      is not available for people to use. ref SDS A3 RN49
AF1510 -       ..
AF1511 -      [On 020924 SDS program was sent to Gary Johnson. ref SDS A4 0001
AF1513 -  ..
AF1514 - After the call, sent Jack another letter confirming understandings....
AF1515 -
AF1516 -   1.  Thanks for clarifying in our call this afternoon concerns in
AF1517 -       your letter today, per above, ref SDS 0 KD5L, about providing
AF1518 -       links to people who initially prefer using old ways of working
AF1519 -       with information. ref DIT 2 0001
AF1521 -        ..
AF1522 -   2.  As we discussed, judgments about Dave's work and that of others,
AF1523 -       are not directed at individuals, but rather aid transformation
AF1524 -       to a new way of working that makes converting information into
AF1525 -       knowledge faster, easier and fun. ref DIT 2 YG5M
AF1527 -        ..
AF1528 -   3.  Prometheus wasn't all that well liked at the time he gave
AF1529 -       humanity the gift of "fire," which I am inclined to believe
AF1530 -       refers to alphabet technology, based on Doug Lenat's view,
AF1531 -       reported by the Los Angeles Times in an article on 010621, that
AF1532 -       the alphabet made people "superhuman," ref SDS 65 N668, as
AF1533 -       befits a gift from the gods, and Prometheus was hanging out
AF1534 -       about the time the alphabet began to be used. ref DIT 2 EH6I
AF1536 -        ..
AF1537 -   4.  In your call today, you asked for a link to the letter on 010622
AF1538 -       that is, in turn, linked to an article with Doug's comments on
AF1539 -       alphabet technology. ref DIT 2 SY7G  You can open the record
AF1540 -       where the article is available by clicking the link in the prior
AF1541 -       paragraph on this subject.
AF1543 -        ..
AF1544 -   5.  You also requested analysis of SDS, POIMS and NWO by professor
AF1545 -       Joseph Ransdell, who warned on 000716 that there would be days,
AF1546 -       like today, ref DIT 2 FH7O, where progress will be slow on
AF1547 -       ambitious advance toward a new way of working, ref SDS 46 7838,
AF1548 -       by burning the bearer of good news at the stake, discussed in
AF1549 -       your letter earlier today, ref SDS 0 KD5L, or in the case of
AF1550 -       Prometheus eternal banishment and suffering, ref SDS 28 7633,
AF1551 -       under the common rule that no good deed goes unpunished,
AF1552 -       ref OF 1 0588, especially when advancing civilization.
AF1553 -       ref OF 2 VK3O
AF1555 -        ..
AF1556 -   6.  In particular on 000717 professor Ransdell commented on benefits
AF1557 -       of linking, that has worried some, ref DIT 2 LV9O, and on the
AF1558 -       correlation of SDS with semiotics that aids human understanding.
AF1559 -       ref SDS 47 0002  In a letter on 000721, Joe comments on the
AF1560 -       "intelligence" cycle explained in POIMS. ref SDS 48 E2FY  The
AF1561 -       next day on 000722 Joe reviewed classical philosophy, and
AF1562 -       explains objections to questions and feedback, ref DIT 2 PZ5G,
AF1563 -       which is a key part of adding "intelligence" to information that
AF1564 -       creates knowledge. ref SDS 49 4320  Finally, on 000724 Joe
AF1565 -       offered important suggestions for editing NWO and POIMS,
AF1566 -       ref DIT 2 5Q5O that help people grasp the opportunity for
AF1567 -       transformation from information to a culture of knowledge.
AF1568 -       ref SDS 50 1974
AF1570 -        ..
AF1571 -   7.  Continued exposure to SDS links will enable people to become
AF1572 -       acclimated to a new way of working by gradually discovering they
AF1573 -       are a net benefit, as related in the letter to Dave Snowden
AF1574 -       today. ref DIT 2 VR6M
AF1575 -
AF1576 -
AF1577 -
AF1578 -
AF1579 -
AF1580 -
AF1581 -
AF1582 -
AF1583 -
AF16 -