CONTACTS 
0201 - Netscape Communications              650 937 2555
020101 - Mr. Generic Rep; Customer Support Rep
020102 - Technical Support =800 411 0707
0202 - Netscape Communications              650 937 2555
020201 - Mr. Daniel Roberts; Customer Support  =Telephone
020202 - Technical Support =800 411 0707

SUBJECTS
Email New Entries Opening Automatically Rather than when Double Click
Netscape Email New Entries Opening Automatically Rather than when Dou
C11 Email New Entries Opening Automatically Rather than when Double C
Case Number 649300 Email New Entries Opening Automatically Solution F

0706 -    ..
0707 - Summary/Objective
0708 -
070801 - Follow up ref SDS 41 0000, ref SDS 40 0000,
070802 -
070803 - Called....
070804 -
070805 -
070806 -                          800 411 0707
070807 -
070808 -
070809 - Costs $29.  Does not guarentee resolution.
070810 -
070811 - Used First Card....
070812 -
070818 -
070819 -
070820 - On 011204 Daniel said that for the future problems, we can submit
070821 - questions to Netscape without charge at....
070822 -
070823 -
070824 -         http://help.netscape.com/communicator/emailsupport2.html
070825 -
070826 - Decided to try this method.
070827 -
070828 - Logged onto the Netscape help screen, and submitted a link to this
070829 - record explaining the problem.
070830 -
070831 -
070832 -  ..
070833 - Our problem is that Netscape email files continue to grow, even
070834 - though we have deleted most of the mail.
070835 -
070836 -
070837 -        ...mail/drafts                    130 K
070838 -
070839 -               We have emptied the drafts directory, so why does this
070840 -               show 130K?
070841 -
070842 -        ........inbox                  42,740 K
070843 -
070844 -           This has about 13 files that seem to have no more than 2K
070845 -           each; so, how does this add up to 43 MB, and keeps growing
070846 -           when we delete stuff?
070847 -
070848 -                sent                    6,923 K
070849 -
070850 -           Same question, this should be about 200K, but instead shows
070851 -           7 MB, and grows even when we delete stuff.
070852 -
070853 -                drafts.snm                  3 K
070854 -
070855 -           For all of these .snm files where is this stuff; how do we
070856 -           investigate to determine whether to keep or delete?
070857 -
070858 -                inbox.snm                  64 K
070859 -                inbox.snm                  64 K
070860 -                sent.snm                  368 K
070861 -                template.snm               16 K
070862 -                templates.snm              16 K
070863 -                trash.snm                   3 K
070864 -                unsent m.snm               16 K
070865 -                unsent messages.snm        16 K
070866 -
070867 -
070868 - How do we get a list of files shows what makes up each of these
070869 - things, so we delete what we don't need, and do something useful with
070870 - what we want?
070871 -
070872 -
070873 -
070874 -
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070876 -
070877 -
070878 -
070879 -