CONTACTS 
0201 - CSG Systems Inc.
020101 - Mr. Jerry Nord; 402 963 8725

SUBJECTS
POIMS Implement Technology Improve Management
Campbell, Dave Requests Information on SDS, with Skylimit
CSG, Jerry Nord Inquires about SDS Feels Com Metrics Explained in POI
POIMS Effective Message Nord, Jerry, CSG Inquires about SDS Feels Com
SDS Unique KM Secret Industry Doesn't Know How to Design KM
CSG SDS Unique KM Solution Escaped Experts, Jerry Nord

5608 -
5608 -    ..
5609 - Summary/Objective
5610 -
561001 - Follow up ref SDS 65 0000, ref SDS 64 0000.
561002 -
561003 - Received ref DRT 1 0001 from Jerry Nord with CSG Systems in their
561004 - Omaha, NE office.
561005 -
561006 -                   http://www.csgsystems.com/
561008 -  ..
561009 - Jerry says....
561010 -
561011 -     ....I am convinced that you have a solution to a serious problem
561012 -     in business and that is, "what id expected from knowledge
561013 -     management and the role IT plays in it."  CSG Systems, where  I am
561014 -     a "mid-level" manager suffers from what you talk about, tremendous
561015 -     information input, a blame someone mentality and what I see as a
561016 -     death spiral due to information overload.
561018 -      ..
561019 -     What is the answer?
561021 -      ..
561022 -     I truly believe you are on to something that many of the "experts"
561023 -     only have a vague, veiled picture of.  I'm not sure what I am
561024 -     looking for, but wanted to open a dialogue to look deeper into
561025 -     this thing called "POIMS' and the application that seems to drive
561026 -     it, SDS.  Maybe there are resources I can look at that you can
561027 -     recommend, maybe books, other information. Business
561028 -     opportunities...I'm not sure, but wanted to make a connection and
561029 -     see what direction you are taking this work. ref DRT 1 QQ6H
561030 -
561031 -          [On 030612 Jerry preparing agreement to do an SDS project at
561032 -          CSG; suggest his team begin review of SDS foundational docs,
561033 -          as Jerry did, to help develop SRS and grow a cultural mindset
561034 -          for transformation from information to knowledge. ref SDS 69
561035 -          U96N
561037 -      ..
561038 -     I hope you have to time to respond. ref DRT 1 YQ7G
561040 -  ..
561041 - Submitted ref DIT 1 0001 to Jerry saying.....
561042 -        ..
561043 -    1.  Provided link to a recent letter, ref DIP 3 0001, to Jack
561044 -        Park on 011206 that sets out some steps for implementing SDS
561045 -        and Com Metrics. ref SDS 67 0001
561046 -        ..
561047 -    2.  First step is to get people like Jerry, Jack Park, and
561048 -        others talking to each other and linking that communication
561049 -        back to precepts in POIMS so there is a foundation on which to
561050 -        build. ref SDS 67 JP4F  We have to expand the circle of people
561051 -        who share your vision, ref DIP 3 9X8K, by engaging them in a
561052 -        discussion about advantages of adding "intelligence" to daily
561053 -        work. ref DIT 1 AX6F
561054 -
561055 -            [On 011213 Jerry called and reports having discussed SDS
561056 -            among 12 or so colleagues at work.
561058 -         ..
561059 -        Sounds simple, but most people have difficulty with this idea.
561060 -        We have to work at it, so if you suggest to your boss that you
561061 -        want to use KM, there is some understanding of how this saves
561062 -        time and money.  (Incidentally, I used your letter today in
561063 -        setting up a meeting at Stanford next week on this general
561064 -        issue).
561065 -        ..
561066 -        There are actually a growing number of people like you
561067 -        who have bumped into SDS on the Internet, ref DIT 1 UX7H, and
561068 -        recognized an opportunity to improve the work. ref SDS 66 KX3L
561070 -         ..
561071 -        So, one scenario is to communicate among this group to expand
561072 -        shared meaning about Com Metrics as explained in POIMS and
561073 -        shown in SDS records on the web. ref DIT 1 EY7N
561074 -
561075 -            [On 011213 Jerry has received favorable feedback from six
561076 -            (6) colleagues about using SDS for Com Metrics. ref SDS 68
561077 -            P63J
561078 -
561080 -         ..
561081 -    3.  Get other people using SDS to learn about the substance of KM
561082 -        in daily work, rather than merely a lot of talk and email.
561083 -        ref DIT 1 UW7O  The record on 001219 explains what is entailed
561084 -        using SDS. ref SDS 34 FO5M
561085 -        ..
561086 -        Hope this isn't more than you bargained for.  The good
561087 -        news is you can start doing KM immediately, as you have seen on
561088 -        the web. ref DIT 1 KY8O
561089 -        ..
561090 -        I appreciate getting your phone number.  Would like to
561091 -        talk a about this, if your have time.  My schedule is pretty
561092 -        open this week.  I will try you, if I don't hear from you.
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561102 -