CONTACTS 
0201 - Lan Plus, Inc.                       800 536 8900
020101 - Ms. Erlene Wise; Sales Representative =6054 ext.
020102 - erlenew@lan-plus.com
020103 - Sales Department

SUBJECTS
Procurement Keyboard 12 function keys
Lan Plus Sells Omni Key Keyboards Function Keys on Left Side
Received Avant Stellar Keyboard like Omni Keyboard Serial Number: 700
Keyboard Avant Stellar Like Omni Keyboard Fails to Boot on C13 Not Co
Received Keyboard from Lan Plus

1307 -    ..
1308 - Summary/Objective
1309 -
130901 - Follow up ref SDS 35 0000, ref SDS 34 0000.
130902 -
130903 - Lee Landsteiner returned my call from last night. ref SDS 35 WR5I
130904 -
130905 - He said to return the keyboard to Lan Plus, and get a replacement.
130906 -
130907 - Also got a letter from Bob van Wyck, ref DRT 2 0001, responding to our
130908 - letter to CVT last night. ref DRT 2 0002   Bob agrees with Lee's
130909 - recommendation to return the keyboard to Lan Plus for a replacement.
130910 - ref DRT 2 S25M
130911 -
130912 - Submitted ref DIT 1 0001 to Erlene at Lan Plus.
130913 -
130914 -    1.  We need confirmation of order, per Erlene's planning on
130915 -        011129. ref SDS 34 3F5I
130916 -
130917 -    2.  We need an invoice showing transaction, which has so far not
130918 -        been received from Lan Plus, as reported yesterday. ref SDS 35
130919 -        H16H
130920 -
130921 -            [...below, Erlene will have accounting send an invoice via
130922 -            email. ref SDS 0 JA7H
130923 -
130924 -    3.  Request procedures for getting a replacement, per instructions
130925 -        from CVT. ref DIT 1 DY6J
130926 -
130927 -            [...below, Erlene forwarded our letter on replacing the
130928 -            keyboard, to customer services, who will contact us.
130929 -            ref SDS 0 OB6L
130930 -
130931 -
130932 -
130933 -
130934 -
1310 -
1311 -
1312 - 0924
1313 -
131301 - Left voice mail message notifying of problem, and the letter sent per
131302 - above requesting instructions for replacement. ref SDS 0 0001
131303 -
131304 -
131305 -  ..
1314 -
1315 -
1316 - 1011
1317 -
131701 - Received ref DRT 3 0001 from Erlene responding to our letter this
131702 - morning, per above.
131703 -
131704 - Erlene says...
131705 -
131706 -   1.  She sent our letter to customer service; they will contact us.
131707 -
131708 -          [On 011205 received call from Julie Ma in Customer Service.
131709 -          ref SDS 36 0001
131710 -
131711 -
131712 -  ..
131713 -
131714 -   2.  The invoice is mailed once the order ships. and mail seems to be
131715 -       really slow.. I will ask accounting to email the copy to you.
131716 -
131717 -  ..
1318 -
1319 -
1320 - 1020
1321 -
132101 - Received ref DRT 1 0001 from Mary Betancourt transmitting the invoice,
132102 - showing the total cost including shipping and tax, ref DRT 1 MS9I,
132103 - is...
132104 -
132105 -
132106 -                        $187.52
132107 -
132108 -
132109 - Amount aligns with purchase order on 011130. ref SDS 34 1W3J
132110 -
132111 - This letter was received from Mary Betancourt who is in the
132112 - accounting department.  She has an email address for Northgate, which
132113 - seems to suggest that Northgate is still in business, although we
132114 - have not been able to contact them.
132115 -
132116 -      [On 020107 received replacement keyboard. ref SDS 37 0001
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