CONTACTS 
0201 - Lan Plus, Inc.
020101 - Ms. Erlene Wise; Sales Representative
020103 - Sales Department

SUBJECTS
Procurement Keyboard 12 function keys
Lan Plus Sells Omni Key Keyboards Function Keys on Left Side
Received Avant Stellar Keyboard like Omni Keyboard Serial Number: 700
Keyboard Avant Stellar Like Omni Keyboard Fails to Boot on C13 Not Co
Received Keyboard from Lan Plus

1307 -
1307 -    ..
1308 - Summary/Objective
1309 -
130901 - Follow up ref SDS 34 0000, ref SDS 31 0000.
130902 -
130903 - Received the Avant Stellar keyboard, which looks like the Omni
130904 - keyboard.  It has function across the top, as well as along the side.
130906 -  ..
130907 - The keyboard seems to be manufactured by....
130908 -
130909 -
130910 -                    Creative Visions, Inc.
130911 -
130913 -  ..
130914 - There is a packing slip, but no invoice.  Erlene did not send and
130915 - invoice via email, as requested in our discussion on 011129.
130916 - ref SDS 34 3F5I
130918 -  ..
130919 - The serial number is.....
130920 -
130921 -
130922 -
130923 -                          7006510
130924 -
130926 -  ..
130927 - Warranty:
130928 -
130929 -     Your Avant keyboard is covered by a two (2) year Repair or
130930 -     Replace Limited Warranty.
130932 -      ..
130933 -     Please contact CVT's technical support for an RMA and return
130934 -     shipping instructinos.  SAVE your sales receipt.  It will be
130935 -     required forwarranty service.
130936 -
130938 -  ..
130939 - Plugged keyboard into c13 and booted computer.  Got an error message
130940 - that keyboard is not recognized.  The lights come on, but we get
130941 - beeps during the boot sequence.
130943 -  ..
130944 - Avant Stellar submits a document with the title...
130945 -
130946 -
130947 -                     IMPORTANT INFORMATION
130949 -  ..
130950 - It says in para 3....
130951 -
130952 -   Reset Keyboard
130953 -
130954 -     Before turning your system on for the first time with your Avant
130955 -     keyboard installed, please follow these instructions...
130956 -
130957 -        Press and hold the escape key while turning on yoru system.
130959 -         ..
130960 -        When the indicator lights blink, release the escape key.
130962 -      ..
130963 -     This ensures that the keyboard is set to the factory default
130964 -     settings.
130965 -
130966 -
130968 -  ..
130969 - Avant Stellar manual says on page 12....
130970 -
130971 -   Reset Keyboard
130972 -
130973 -      To clear keyboard memory while in an application, press the
130974 -      right Ctrl key 4 times.  Now press the left Shift key and while
130975 -      still holding this key, press the 1 key next to Escape.  Release
130976 -      both keys, then press the X key.  The Num Lock Caps Lock and the
130977 -      Scroll Lock lights will flash to indicate that your keyboard is
130978 -      now reset to the factory default settings.
130980 -       ..
130981 -      CAUTION:  Resetting your keyboard will clear all memory.  All
130982 -      macro and re-mapping will be erased, as in the procedure above.
130983 -      ref SDS 0 8E5I
130985 -    ..
130986 -   Manual Remap
130987 -
130988 -      To start manual remap of keys, press the right Ctrl key 4
130989 -      times in a row.
130990 -
130991 -      Then press the left Shift key and while holding this key, press
130992 -      the 1 key next to the 2 key.  Release both keys, then press the R
130993 -      key.
130994 -
130995 -          Actually, the 1 key is not near the Escape key on this
130996 -          keyboard, because the Escape key has been moved to the top
130997 -          row of horizontal function keys.
130999 -           ..
131000 -          Experimentation showed that the 1 key is the correct key.
131002 -       ..
131003 -      The LEDs will flash fast while waiting for the first "from" in
131004 -      the move sequence.
131006 -       ..
131007 -      While in manual remap, remap keys by resssing a key (from key),
131008 -      then pressing the keyyou wish to change the first key to.
131010 -       ..
131011 -      Example...
131012 -
131013 -          Press the P and the H will now be a P.
131014 -
131015 -          Press the right Ctrl key 1 time to exit manual remap.
131017 -  ..
131018 - Avant Stellar manual says on page 14....
131019 -
131020 -      Utilities supplied with Avant keyboards were created to work with
131021 -      Microsoft Windows 3x,.... Windows 9x.  The programming utilities
131022 -      will not operate with Windows NT, Windows 2000, IBM OS/2 or Unix.
131023 -
131024 -      To use the programming features on a Windows 2000 system please
131025 -      program the keyboard to your desired settings on a system running
131026 -      Windows 9x.  Once programmed, you can then move the keyboard. All
131027 -      of the programming stays resident in the keyboard and will not be
131028 -      effected by a change in the operating system.
131030 -  ..
131031 - We tried to hook the thing to c9, which is an old notebook, because it
131032 - is running w98.  That didn't work.  The keyboard is not recognized by
131033 - the notebook.
131035 -  ..
131036 - Since we can accomplish required remapping using instructions, per
131037 - above, ref SDS 0 U48M, the utilities program is not necessary.
131039 -  ..
131040 - Troubleshooting
131042 -  ..
131043 - Page 15 of the manual says to call Creative Visions at....
131044 -
131045 -
131046 -                      763 478 6446
131047 -
131048 - ...there is a toll free number....
131049 -
131051 -                       ..
131052 -                      888 770 0500
131053 -
131055 -  ..
131056 - This is a number in the mid-west that was closed by the time I got
131057 - around to setting up the keyboard and discovering there is a problem.
131058 -
131059 -      [On 021001 contacted CVT about purchasing more keyboards.
131060 -      ref SDS 36 0001
131062 -  ..
131063 - They have a website....
131064 -
131065 -
131066 -                    http://www.cvtinc.com/
131067 -
131069 -  ..
131070 - Examined the website.  There was no explanation for fixing the
131071 - computer.  Submitted an email explaining the problem.
131072 -
131073 -     [On 011204 CVT says keyboard may be defective; says to return it
131074 -     for a replacement. ref SDS 35 0001
131075 -
131076 -
131077 -
131078 -
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131080 -
131081 -
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131084 -
131085 -