CONTACTS 
0201 - Armstrong Consulting                                                                                                                                               O-00000767 0101
020101 - Mr. Eric Armstrong                                                                                                                                               O-00000767 0101

SUBJECTS
Traction Marketing Compliments SDS
Meeting Telecon Proposed on Traction by Chris Nuzum
SDS Compliments Traction Marketing Opportunity
Proposal Evaluate Marketing Opportunity Telecon Meeting on 011107
Traction Journal Management, 000326
Knowledge Define Chronology Causation Experience
Then What Happened - Three Most Powerful Words
Story History Writing Literacy Text Report Organizational Memory Who
Analysis Alignment Missing from Traction Work Product No Links to Chr
Time Once Upon Stories Begin by Imparting Cause and Effect
Then What Happened Most Common Question Time Imparts Cause and Effect

3213 -
3213 -    ..
3214 - Summary/Objective
3215 -
321501 - Follow up ref SDS 60 0000, ref SDS 59 0000.
321502 -
321503 - Eric Armstrong was asked in a letter today to explain how Traction
321504 - work product can be aided by using hierarchical structures he proposed
321505 - earlier. ref SDS 0 VL7O  The same letter explains correlations between
321506 - stories, analysis and intelligence that aligns data and information
321507 - with links to objectives, requirements and commitments through the
321508 - prism of time by constructing chronologies that impart cause and
321509 - effect.  Importance of time and information makes the common phrase --
321510 - "then what happened," the most important words in humanity.  Eric did
321511 - not address any of these issues, choosing instead to object again to
321512 - links. ref SDS 0 3L5O  He suggests use of inclusion links proposed in
321513 - his CDS specifications some 19 months ago can add value to SDS.  This
321514 - conflicts with the record showing inclusion links have not been used
321515 - by anyone, so nobody knows if they add value; and, Eric reported on
321516 - 010913 that SDS links add value. ref SDS 0 6P5I  Choosing not to open
321517 - links aligns with feelings expressed by many people who prefer to
321518 - avoid hard work of managing complexity.  Relying on information,
321519 - rather than incur the responsibility that comes with the added power
321520 - of knowledge, ref SDS 0 6Q5H, conflicts with objectives of OHS/DKR to
321521 - provide a new way of working with multiple views. ref SDS 0 6Q9O  A
321522 - new way of working requires learning something new, and this is
321523 - challenging, perhaps shocking, for people who have been isolated from
321524 - the core practice of civilization that is used everyday by lawyers and
321525 - judges. ref SDS 0 IP8L
321526 -
321527 -
321528 -
321529 -
321530 -
321532 -  ..
3216 -
3217 -
3218 - Progress
321901 -  ..
321902 - Traction Does Not Support Analysis, Intelligence Nor KM
321903 - Hierarchical Structures Do Add Intelligence to Traction Work Product
321904 -
321905 -
321906 - Submitted ref DIT 1 0001 asking Eric Armstrong how hierarchical
321907 - structure for categories contributes to analysis for adding
321908 - intelligence that converts information into knowledge. ref DIT 1 5E4F
321909 -
321910 -     1.  Cite numerous examples of Traction's work product consistently
321911 -         showing lack of analysis in a letter from Twisted Systems on
321912 -         001102, ref DRP 1 J18M,  A second example, ref DRP 1 OP5F,
321913 -         shows how Traction handled (reported on) Eric's letter on
321914 -         011031. ref DIP 6 SO4H, reported in SDS record, ref SDS 58
321915 -         0001
321916 -         ..
321917 -         These links enable comparing how the same information is
321918 -         managed by Traction and by SDS, per analysis on 011102.
321919 -         ref SDS 59 RL8G
321920 -         ..
321921 -     2.  Asked Eric for a scenario showing how hierarchical
321922 -         structure he proposes is a missing ingredient in his letter,
321923 -         ref DIT 1 4H3M, might be added to Traction's work product to
321924 -         convert important information in his letter into useful
321925 -         knowledge, and then use that showing to resolve worry in your
321926 -         letter on 00503 that this is too difficult to tackle?
321927 -         ref SDS 27 5033  Sounds like we are making progress on our
321928 -         question from 000120. ref SDS 14 5063
321930 -          ..
321931 -     3.  Recall research by the OHS/DKR team a few months later on
321932 -         000307 that explained how people are wired to think through
321933 -         "stories," ref SDS 18 0783, which aligned with Jeremy
321934 -         Campbell's work reviewed earlier on 900303. ref SDS 1 3016
321935 -         ..
321936 -     4.  IBIS question from a popular movie a few years ago
321937 -         asked.....
321938 -
321939 -
321940 -                      What's the story Richie?
321941 -
321942 -
321943 -         Richie tells his story, ref DIT 1 EE8N, and the old man
321944 -         asks...,
321945 -
321947 -  ..
321948 -
321949 -                       Then what happened?
321950 -
321951 -
321952 -         ....which are the three (3) most popular words in all of
321953 -         humanity across all cultures, ref DIT 1 ME9N, as reported on
321954 -         940609, ref SDS 6 QX7O, because they convey the context of
321955 -         chronology which imparts sequence that shows causation.
321956 -         Understanding the cause, enables people to make judgements
321957 -         about alignment with objectives, requirements and commitments,
321958 -         and to plan for the future based on the rule...
321959 -
321961 -  ..
321962 -
321963 -                        past is prologue
321964 -
321965 -
321966 -         ...cited in POIMS. ref OF 1 1112
321967 -         ..
321968 -     5.  People ask "then what happened" because chronology
321969 -         provides context of sequence that imparts cause and effect.
321970 -         ref DIT 1 8N5K  Eric explained the value of context in his
321971 -         letter. ref DIT 1 9P7J
321972 -         ..
321973 -     6.  A lot of people feel if they can get the story, plus the
321974 -         story before, and what happened later, then they can use that
321975 -         context to decide what to do in order to make the story turn
321976 -         out the way they want by inferring causation, and using that
321977 -         knowledge to control the future by working to effect similar
321978 -         context. ref DIT 1 6Q6H  Analysis for understanding chronology
321979 -         of stories, commonly called "history," is enabled by alphabet
321980 -         technology, reported on 991108. ref SDS 12 2277  People use
321981 -         "stories" to augment human reasoning, as explained in research
321982 -         on 900319, because people think through stories, as in...
321983 -
321985 -              ..
321986 -             She went over the story in her mind once again.
321987 -
321989 -          ..
321990 -     7.  People rarely go over the "data" in their mind, rather we
321991 -         remember data and information through stories. ref DIT 1 UB3L
321992 -         ..
321993 -         Traction seems to handle data and information, but there
321994 -         is no evidence it strengthens ability to produce analysis that
321995 -         provides intelligence.  Eric claims Traction needs
321996 -         hierarchical structures, so he is asked to explain how this
321997 -         would enable Traction to support better intelligence.
321998 -
321999 -
322000 -
322001 -
322002 -
322003 -
322004 -
3221 -

SUBJECTS
Inclusion Links Proposed based on XML for CDS Specs
Purple, Eugene Kim

4604 -
460501 -  ..
460502 - Inclusion Links Have Not Been Shown to Solve Complexity Problem
460503 -
460504 - Received ref DRT 1 0001 from Eric Armstrong responding to the letter
460505 - submitted above. ref SDS 0 VL7O
460506 -
460507 - He says nothing about the question above. ref SDS 0 VL7O
460509 -  ..
460510 - Eric says....
460511 -
460512 -    1.  Eric wants salient parts of links in the letter, per above,
460513 -        ref SDS 0 VL7O, extracted so he can make sense of the flow of
460514 -        information. ref DRT 1 ZH5J
460516 -         ..
460517 -    2.  An "inclusion link" would enable Rod to use links in SDS and
460518 -        would help others use "purple numbers." ref DRT 1 UI6G
460520 -            ..
460521 -           Purple numbers is a link method developed by Eugene Kim for
460522 -           applying a method developed by Doug Engelbart for NLS that
460523 -           puts an anchor at the beginning of paragraphs and creates a
460524 -           link to that location from the end of the paragraph; it is
460525 -           explained in the record on 010131. ref SDS 44 MM9M
460527 -            ..
460528 -           "Inclusion" link is an XML feature related to typed links in
460529 -           Eric's CDS specs, reported on 000605. ref SDS 31 5G4O  There
460530 -           is no experience showing this method is used by anyone, nor
460531 -           that it saves time and money, per criteria on 011003 for
460532 -           evaluating features. ref SDS 55 M16F  This record does not
460533 -           indicate inclusion links avoid "mind boggling" better than
460534 -           current practice. On 001017 Eric reported plans to release
460535 -           code for software that supports typed links; there was no
460536 -           mention of "inclusion links." ref SDS 36 0001  On 001127
460537 -           Eric reported progress on releasing code was delayed,
460538 -           because KM is hard to solve. ref SDS 41 TN4J  Arguing that
460539 -           inclusion links improve productivity or otherwise aid Eric's
460540 -           aversion to opening links is not supported.
460542 -            ..
460543 -           Linking in SDS has been effective for saving time and money
460544 -           the past 20 years, reported by USACE on 970328. ref DRP 3
460545 -           6172  On 010913 Eric reported SDS links add value.
460546 -           ref SDS 49 1U3O
460547 -
460548 -
460549 -
460550 -
460551 -
4606 -

SUBJECTS
Links Object to Intelligence Alignment Foundation Western Civilizatio
Links Confusing Prefers Printed Material, 000504
Intelligence Law Only Form in Business Because People Object to Worki
Law Intelligence for Business Managed Conversation, Nobody Likes Seco
Links Context Needed Story Data Information with Objectives Requireme
Alignment Hard Work Law SDS Faster Easier Create Find Understanding B
Civilization Links Advance Legal Practice Hard Work Align Authorities
Willfully Blind Wiggle Room Deniability Fear Accountability SDS Maint
Click Links Objectionable, Takes Time Context Adds Value Command Cont
Religion Applies Linking Aids Remembering Context Positions Informati
Hansel Gretle Alignment Links Traceability Original Sources
Root Causes Intelligence, Correlations

8314 -
831501 -         ..
831502 -        Civilization Has Complex Problems, Walk Chew Gum Same Time
831503 -        Multiple Windows Give Multiple Views Align Complex Problems
831504 -        Understanding Solving Complex Problems Requires Multiple Views
831505 -
831506 -
831507 - Eric continues....
831508 -
831509 -    3.  Following links in the letter requires bouncing around among 4
831510 -        or 5 windows to figure out what the thread is. And any response
831511 -        I make will require the reader to do the same bouncing to
831512 -        figure out what I'm referring to.
831513 -
831514 -           Most people would likely disagree that it requires opening 4
831515 -           or 5 windows to figure out the "thread" (subject, issue,
831516 -           purpose, context, etc.) of the letter that causes Eric's
831517 -           objection today, which merely asks how adding hierarchical
831518 -           structures to Traction work product, suggested by Eric,
831519 -           would enhance analysis to improve understanding.  Links
831520 -           facilitate consideration. ref DIT 1 0001
831521 -           ..
831522 -           As a result, the objection is merely a refusal to
831523 -           address the issue, which leads to a conclusion that
831524 -           hierarchical structures do no improve understanding.
831525 -
831527 -  ..
831528 - Eric concludes....
831529 -
831530 -        I won't inflict that on my readers, and I don't much like it
831531 -        myself.
831532 -
831533 -           This conflicts with Eric's plans on 000125 for a connected
831534 -           environment that boggles the mind. ref SDS 15 3867  On
831535 -           000324 Eric expressed strong support for Doug Engelbart's
831536 -           goal for augmenting ability to solve complex problems,
831537 -           ref SDS 19 FS3J, based on an earlier letter Eric submitted
831538 -           on 000223. ref SDS 16 0638  However, Eric gave notice on
831539 -           011003 that he would not perform complex Knowledge
831540 -           Management (KM) work unless he is paid. ref SDS 55 O73F
831541 -           ..
831542 -           Links are inherently "mind boggling" for those without
831543 -           technology to manage the record, as Eric reported on 011003.
831544 -           ref SDS 55 EC5N  SDS empowers users to add intelligence to
831545 -           information that makes Knowledge Management fast and fun,
831546 -           also, reported on 011003, ref SDS 55 QP7G, and explained
831547 -           previously on 001004. ref SDS 34 6N9G  On 001121 SDS was
831548 -           offered to people on the OHS/DKR team. ref SDS 39 XU8I  On
831549 -           001126 Eugene Kim proposed using IT to do KM instead of
831550 -           using SDS for learning how to design KM. ref SDS 40 BY4K
831552 -            ..
831553 -           On 011010 Eric's objection to links is shared by many people
831554 -           who do not use SDS. ref SDS 56 KS6G  On 010908 Jack Park
831555 -           noted personal preferences cause people to avoid investing a
831556 -           few seconds to open links, because they do not want the
831557 -           responsibility for knowledge, ref SDS 47 0001, similar to
831558 -           preferences that cause CEOs to fail according to a report by
831559 -           Fortune on 990625, ref SDS 10 4914, reviewed again on 011010.
831560 -           ref SDS 56 Z65M
831561 -           ..
831562 -           Opening multiple windows provides multiple views on
831563 -           related information to enrich understanding by comparing
831564 -           alignment, which is a key criteria for analysis that adds
831565 -           intelligence, explained in POIMS. ref OF 1 0367  Drucker
831566 -           points out that analysis to improve understanding is a core
831567 -           responsibility of managing, reported on 931130. ref SDS 5
831568 -           7911  "Multiple views" is an express objective of OHS/DKR
831569 -           reported on....
831570 -
831571 -              000405............................. ref SDS 23 6006
831572 -              000601............................. ref SDS 29 7238
831573 -              001025............................. ref SDS 37 D6H8
831574 -
831575 -           ...for carrying out Doug Engelbart's objective that enables
831576 -           a new way of working for people and organizations to improve
831577 -           productivity handling complex problems, reported on 991222.
831578 -           ref SDS 13 3696
831580 -            ..
831581 -           KM is harder than IT, as noted on 000307, ref SDS 18 5182,
831582 -           however, it is much faster and easier than fixing mistakes
831583 -           caused by lack of intelligence, reported 001207, ref SDS 42
831584 -           V54M, and more recently on 010911. ref SDS 48 0001  Mind
831585 -           boggling bumbling in the medical profession was reviewed on
831586 -           990924, ref SDS 11 5576, which is less prone to mistakes than
831587 -           other work, because there is more immediate feedback in
831588 -           medical practice. ref DIP 2 3933
831589 -           ..
831590 -           SDS procedures reported on 001219, ref SDS 43 FO5M,
831591 -           make KM easier and cheaper than other methods, reported on
831592 -           011003, ref SDS 55 PS7I, citing Eric's endorsement on 010916
831593 -           of SDS as "amazing" methods that obviously work. ref SDS 51
831594 -           0001
831596 -            ..
831597 -           Multiple windows showing different perspectives on related
831598 -           information to verify understanding through alignment is the
831599 -           foundation of civilization.  Like trying to walk and chew
831600 -           gum at the same time, multiple tasks are inherently more
831601 -           difficult than just doing one thing at a time.  Advance of
831602 -           civilization comes from willingness to tackle complex chores
831603 -           that are useful.
831604 -
831606 -            ..
831607 -           Religion Law Based on Alignment, Like Hansel and Gretle
831608 -           Discovery, Alignment, Links Enable Root Cause Analysis
831609 -           Traceability to Original Sources Maintain Alignment
831610 -
831611 -           Western jurisprudence, that has a lineage to the founding of
831612 -           religion, has been doing the hard work of opening multiple
831613 -           windows for over 2000 years. see NWO, ref OF 3 4723,
831614 -
831615 -           Everything people do is guided by laws and regulations that
831616 -           enable an effective community, and are applied by judges and
831617 -           lawyers everyday opening multiple windows to discover key
831618 -           facts, understand correlations, implications and nuance, and
831619 -           align decisions that impact daily life.  Visiting a law
831620 -           library, or sitting with a judge in chambers will show 2, 4,
831621 -           6, 10, 20 windows open on top of the desk, however, many it
831622 -           takes to understand a line of reasoning.  Upon rendering a
831623 -           decision, sources are cited to establish facts and maintain
831624 -           alignment with the law, so that people can open multiple
831625 -           windows in the future to figure out what action to take that
831626 -           avoids conflict.
831628 -            ..
831629 -           Lawyers and judges are fairly well paid, because legal work,
831630 -           that opens multiple windows to make sure life is protected
831631 -           within the context of prior related experience, called the
831632 -           "law," is hard work.  Eric gave notice on 011003 that he
831633 -           would not do this work unless he is paid. ref SDS 55 O73F
831634 -           ..
831635 -           How do Judges and lawyers perform root cause analysis
831636 -           to solve customer problems, which customers feel is too
831637 -           strenuous?
831639 -            ..
831640 -           Open a book or legal brief, and read through to a citation,
831641 -           which is a link to another source.  If the context indicates
831642 -           further review of underlying details might add important
831643 -           clarification, get up from the chair and walk through rows
831644 -           of law books looking for the volume in the citation.  Climb
831645 -           up and retrieve the volume, and return to the desk.  Open
831646 -           the book to the referenced page and look at the language.
831647 -           Compare that language with circumstances in the current
831648 -           case, and decide on whether there is sufficient alignment to
831649 -           justify a link.  If the context seems only partially
831650 -           aligned, look at citations in the referenced book, and
831651 -           repeat the process to look up further links.  Look at
831652 -           citations in different contexts to increase understanding of
831653 -           differentiation that adds weight to the application of a
831654 -           source.  This goes on all day to ensure alignment of action
831655 -           taken with applicable authority that will pass scrutiny.  It
831656 -           is hard work to use Knowledge Management, as reported on
831657 -           000307. ref SDS 18 5182
831659 -            ..
831660 -           SDS makes the hard work of managing complexity a lot faster
831661 -           and easier, as illustrated by this record, noticed by Eric
831662 -           on 010916, and reported earlier on 010907. ref SDS 46 KX3L
831664 -            ..
831665 -           Until SDS, legal practice was the only way of adding
831666 -           intelligence to management, see NWO, ref OF 3 2536  Since
831667 -           using sources is time consuming and requires a lot of hard
831668 -           work (ask Hansel and Gretle, see 950822, ref SDS 8 6E6G),
831669 -           there has not been a tradition of using "intelligence" in
831670 -           business. see POIMS, ref OF 1 5820  On 001013, even lawyers
831671 -           do not this method in their own work outside the courtroom.
831672 -           ref SDS 35 UU8I
831674 -            ..
831675 -           On 911130 Justice Stanley Mosk of the California Supreme
831676 -           Court examined SDS, and found it saves a lot of time and
831677 -           energy performing the intelligence work judges and lawyers
831678 -           do every day for people, because, like Eric, most people
831679 -           don't like to do this work. ref SDS 2 DR7O
831681 -            ..
831682 -           Making it faster, easier, cheaper and fun to do intelligence
831683 -           will help a greater share of people improve the quality of
831684 -           daily work.
831686 -            ..
831687 -           On 011010 Eric proposed using context to evaluate whether to
831688 -           open links. ref SDS 56 M55G  This rule has proven effective
831689 -           for 2,000 years, per above, ref SDS 0 AZ5G, and as set out
831690 -           in the letter to Eric this morning, per above. ref SDS 0
831691 -           RM4M  If the context does not suggest advantage to opening a
831692 -           link, then don't open it.  If context indicates usefulness
831693 -           for opening a link to verify alignment and discover
831694 -           correlations, implications and nuance, then open it, rather
831695 -           than wait 4 or 5 years for a judge to open the link and
831696 -           discover things are not aligned.
831697 -           ..
831698 -           SDS empowers people to perform concurrent discovery
831699 -           for proactive problem handling by ensuring alignment
831700 -           day-to-day. see NWO, ref OF 3 29G5  Like Hansel and Gretle
831701 -           who created alignment while wandering through the forest so
831702 -           they could remember the path home, adding intelligence to
831703 -           organizational memory improves productivity by saving time
831704 -           and money, as reported by USACE. ref DRP 3 6172
831705 -
831706 -               [On 011113 alignment like Hansel and Gretel enables
831707 -               culture of knowledge, supported by Henry van Eyken's
831708 -               website. ref SDS 61 017O
831709 -
831710 -
831711 -
831712 -
831713 -
831714 -
831715 -
831716 -
831717 -
831718 -
831719 -
831720 -
831721 -
8318 -