CONTACTS 
0201 - Exabyte Corporation                  800 392 2983 fax or 800...
020101 - Mr. Charles Mnln; Customer Rep  =Telephone
020102 - chasm@boulderpost.exabyte.com
020103 - Technical Support
020104 - Description

SUBJECTS
SCSI Cable for Exabyte Mammoth LT SE NARR Tape Drive Connected to Ada
Terminator for SCSI Bus Cable for Exabyte Mammoth LT SE NARR Tape Dri
Terminator SCSI Bus Cable
Backup 127 MB/Min with New Adaptec SCSI 19160 Controller Adapter 197
Incorrect Spec for Terminator by Exabyte for External Cable when Inte
Exabyte Tape Drive Backing Up at 123 MB/Min with Adaptec 19160 Contro
Exabyte Incorrect Terminator Spec for External Cable when Internal Ta
Terminator for SCSI Cable Incorrectly Specified by Exabyte for Extern

2610 -    ..
2611 - Summary/Objective
2612 -
261201 - Follow up ref SDS 23 159H, ref SDS 22 0000.
261202 -
261203 - Incident number:  279596
261204 -
261205 - Talked to Leroy.         303 417 7863
261206 -
261207 - Status response to ref DIP 6 0001 responding to Charles' letter on
261208 - 011019, ref DRP 6 0001, and requesting support on pending issues.
261209 - ref SDS 23 159H
261210 -
261211 -     1.  How to install 1.4" wide AMP 750381-1 terminator specified in
261212 -         Exabyte's manual on a 2.6" wide cable? ref SDS 22 6X4F
261213 -
261214 -         Receiving inline terminator.
261215 -
261216 -     2.  Receiving email confirming discussion of scope to fix the
261217 -         Mammoth LT SE NARR tape drive so it performs to Exabyte specs,
261218 -         which Charles indicated needs updated Firmware which Exabyte
261219 -         is to supply on a tape cartridge. ref SDS 20 LR7K
261220 -
261221 -     3.  Getting updated driver from Microsoft for Adaptec 19160
261222 -         controller. ref SDS 20 OM4O
261223 -
261224 -     4.  Confirm instruction on 011011 to change BIOS for Adaptec 19160
261225 -         SCSI controler for Wide Negotiation from Yes to No.
261226 -         ref SDS 20 GL4J, as asked in the letter to Charles yesterday.
261227 -         ref DIP 7 UP8K
261228 - ..
261229 - We reviewed Charles letter saying....
261230 -
261231 -     I checked on your shipment.  We were temporarily out of stock on
261232 -     the terminator. I an told by our shipping department that your
261233 -     parts will ship today and you should receive them by Tuesday of
261234 -     next week, ref DRP 6 3R5N, which is 011023.
261235 -
261236 - Leroy says there is nothing in the computer showing anything shipped
261237 - on 011019.  He does not see anything in the computer on Charles'
261238 - letter indicating the terminator should ship on 011019, nor an
261239 - explanation of why shipment might have been delayed.
261240 -
261241 - Leroy said the shipping department has closed for the day.
261242 - ..
261243 - He will investigate in the morning, when the shipping department
261244 - opens, to determine the status of pending matters.
261245 -
261246 - Leroy will call tomorrow before 0900 to explain progress.
261247 -
261248 -      [On 011025 received letter from Leroy advising terminator and
261249 -      tape cartridge are scheduled for delivery on 011025. ref SDS 24
261250 -      5Y5M
261251 -
261252 -
261253 -
261254 -
261255 -
261256 -
261257 -
261258 -
261259 -
261260 -
261261 -
261262 -
261263 -
261264 -
261265 -
261266 -
261267 -
261268 -
261269 -
261270 -
261271 -
261272 -