CONTACTS 
0201 - Ram Electronics Industries, Inc.     888 726 2440
020101 - Mr. Thomas Steves
020102 - tom@ramelectronics.net
020103 - Sales Department
0202 - Exabyte Corporation                  800 392 2983 fax or 800...
020201 - Mr. Mark Higley.; Customer Rep  =Telephone
020202 - markhi@exabyte.com
020203 - Technical Support
020204 - Description

SUBJECTS
SCSI Cable for Exabyte Mammoth LT SE NARR Tape Drive Connected to Ada
Terminator for SCSI Bus Cable for Exabyte Mammoth LT SE NARR Tape Dri
Backup 127 MB/Min with New Adaptec SCSI 19160 Controller Adapter 197
50% Slower Exabyte Tape Drive Backing Up at 123 MB/Min with Adaptec 1
Microsoft Driver Recommended by Exabyte Not Available
#279596 Incident Terminator SCSI Bus Cable

2508 -    ..
2509 - Summary/Objective
2510 -
251001 - Follow up ref SDS 21 0000, ref SDS 20 0000.
251002 -
251003 - We have not received the terminator nor the kit to update the bios on
251004 - the tape drive.
251005 -
251006 - On 011010 Charles at Exabyte planned to send a letter confirming an
251007 - order to purchase a terminator for about $94, ref SDS 20 MO5O,
251008 -
251009 - Talked to Mark Higley.
251010 -
251011 - Mark confirmed understandings that Charles was to have sent an email
251012 - last week on 011011, and we should have received the terminator it
251013 - last Monday, on 011015.  He said there is nothing in the Exabyte
251014 - account record showing why the email was not issued, nor why the
251015 - merchandise was not received on 011015.
251016 -
251017 - Mark proposed transferring the call to Charles' voice mail because he
251018 - has left for the day.
251019 -
251020 - I asked Mark to enter an explanation of our call in the Exabyte
251021 - account record, and to send an email confirming our call with a copy
251022 - to Mark as a backup in the event Mark's efforts to transfer the call
251023 - to Charles voice mail fails.
251024 -
251025 - Mark feels this is overkill.  He noted that Welch is very thorough,
251026 - but promised to enter the call today in Exabyte's records to update
251027 - the account, and to send an email with a copy to Charles.
251028 -
251029 - Mark transferred the call.
251030 -
251031 - Got a telephone company message saying....
251032 -
251033 -     If you'd like to make a call please hang up and dial again.  If
251034 -     you need help, dial your operator.
251035 -
251036 -
251037 -
2511 -
2512 -
2513 - 1712
2514 -
251401 - Mark called back.
251402 -
251403 - He explained having noticed that his effort to transfer the call to
251404 - Charles failed, and that he sent an email confirming our
251405 - understandings with a copy to Charles, to assist him in responding on
251406 - this incident.
251407 -
251408 - Received ref DRT 1 0001 from Mark confirming understandings, per
251409 - above, and saying....
251410 -
251411 -     Rod just called me at 5:52 mountain time on October the 18, 2001.
251412 -     He has not yet received his shipment that was promised on incident
251413 -     279596.  I attempted to send him to your voice mail and he was cut
251414 -     off.  I did leave a message on his voice mail at number
251415 -     415-781-5700.  Charles, please call him when you arrive on Friday
251416 -     morning to confirm his shipment.  If he doesn't hear from you, he
251417 -     will reply to my email so that I can find you.
251418 -
251419 -
251420 -
251421 -
2515 -
2516 -
2517 - 1723
2518 -
251801 -  ..
251802 - Terminators Received from Ram Electronics
251803 -
251804 - After talking to Mark at Exabyte, per above, ref SDS 0 0001, checked
251805 - the mail room and found we received a package from Ram Electronics.
251806 -
251807 - Received backup terminators in a package from Ram Electronics that
251808 - includes a copy of invoice 0010123-IN dated 011015 that correlates
251809 - with the letter, ref DRP 4 0001, for Order Number 2191511 from Ram
251810 - Electronics and dated 011013, but received on 011012, ref SDS 21 4A8M,
251811 - confirming order has been processed and the amount is $57.95, per
251812 - transaction on 011012. ref SDS 21 0001
251813 -
251814 - In the package are two hardware accessories are identified as....
251815 -
251816 -
251817 -                           APT-320030XL
251818 -
251819 -
251820 - ...which aligns the report from RAM Electronics on 011012, that this
251821 - part is a guarenteed replacement for the AMP 750381-1 terminator
251822 - specified in the Exabyte manual on page 8. ref SDS 21 4M6M
251823 -
251824 - Will try installing a terminator to see if it improves backup
251825 - performance.
251826 -
251827 -
251828 -  ..
251829 - Exabyte Specification for Terminator Does Not Fit Exabyte Cable
251830 -
251831 - Disassembled c13.
251832 -
251833 - The cable that connects the Exabyte Mammoth LT to the Adaptec 19160
251834 - controller card, is approximatley 2.6" wide.
251835 -
251836 - The terminators would not fit, because they are only 1.4" wide, which
251837 - aligns with the diagram for the AMP 750381-1 terminator specified in
251838 - the Exabyte manual on page 8, as shown in the diagram of the
251839 - following pdf file....
251840 -
251841 -
251842 -        http://catalog.tycoelectronics.com/TE/docs/pdf/8/40/182048.pdf
251843 -
251844 -
251845 - ....per the record on 011012 investigaing terminator specs.
251846 - ref SDS 21 4M6M
251847 -
251848 -
251849 -
251850 -  ..
251851 - Exabyte Notified Terminator Spec Needs Review, Pending Issues??
251852 -
251853 - Submitted ref DIT 1 0001 to Charles at Exabyte asking about progress
251854 - on receiving inline terminator, and tape to update the Firmware for
251855 - the Exabyte tape drive purchased from Exabyte on 011011, and promised
251856 - for delivery on 011015. ref SDS 20 6U7H
251857 -
251858 - Also, request guidance on how the ....
251859 -
251860 -
251861 -                         AMP 750381-1
251862 -
251863 -
251864 - ....terminator that is 1.4" wide is installed on a cable that is 2.6"
251865 - wide? per above, ref SDS 0 SX5F,
251866 -
251867 -      [On 011019 Exabyte spec is for 1.4" wide external cable, but tape
251868 -      drive is internal, and so uses a 2.5" wide internal cable.
251869 -      ref SDS 22 VN5M
251870 - ..
251871 - Ask....
251872 -
251873 -    1.  If the difference in the width of the cable from 1.4" to 2.6"
251874 -        relate in any way to the direction Carrie gave on 011011 for
251875 -        changing wide negotiation from yes to no in the BIOS for the
251876 -        Adaptec 19160 controller. ref SDS 20 GL4J
251877 -        ..
251878 -    2.  How to get replacement driver on the Microsoft website
251879 -        for Adaptec 10160 SCSI adapter, recommended by Charles on
251880 -        101011. ref SDS 20 VQ4O
251881 -
251882 -
251883 -  ..
251884 -
251885 - Sent an email to Thomas Steves, tom@ramelectronics.net, in the Sales
251886 - Department at Ram Electronics, explaining this seems like an Exabyte
251887 - issue, but asking if there is a way to use the terminators purchased
251888 - from Ram to support the Exabyte tape drive that is not obvious?
251889 -
251890 -     [On 011019 Thomas submitted information showing AMP 750381-1
251891 -     specified by Exabyte for an internal cable, is incorrect, because
251892 -     the AMP 750381-1 is for an external cable. ref SDS 22 F26M
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