CONTACTS 
0201 - Armstrong Consulting
020101 - Mr. Eric Armstrong

SUBJECTS
New Reality Hopeless Quagmire Too Much Information for IT Diligence

3703 -
3703 -    ..
3704 - Summary/Objective
3705 -
370501 - Follow up ref SDS B4 KA6H.
370502 -
370503 - Eric Armstrong reports that methods he is using for communication on
370504 - the OHS/DKR project cause a hopeless quagmire of information overload
370505 - that paralyzes productivity. ref SDS 0 EC5N  He wants recommendations
370506 - for making KM fast and easy, otherwise he must be paid for doing hard
370507 - work using the methods he likes. ref SDS 0 O73F  Jack Park explains
370508 - that work the past two years has not yielded any clues to improve
370509 - handling of daily information, which shows a growing new reality that
370510 - IT makes communication the biggest risk in enterprise, ref SDS 0 O76L,
370511 - seen by the fact that Jack has lost track of the many clues he has
370512 - offered. ref SDS 0 O74L  This new reality is causing people to give up
370513 - by realizing hard work cannot make IT effective, as the economy
370514 - falters, and national security problems grow. ref SDS 0 SP6G  Giving
370515 - up on IT, ref SDS 0 JF6M, may increase interest in working "smarter"
370516 - using intelligence supported by SDS. ref SDS 0 Y18H  Just as good
370517 - times suppress care about productivity as "overkill" to indulge
370518 - laziness, ref SDS 0 516I, when the economy slows and national security
370519 - is threatened, people care about diligence, intelligence,
370520 - productivity, earnings and stock prices.  Respect for customers
370521 - provides what people need, because that is what people want.
370522 - ref SDS 0 034M  Eric's commitment to Traction suggests he try this
370523 - program to solve his current problem, and if that doesn't work wait
370524 - for the user interface he wants to enjoy the amazing power he found
370525 - in SDS. ref SDS 0 5I7I
370527 -       ..
370528 -      [On 011004 Eugene Kim concurs information overload is a problem;
370529 -      proposes solution using DayPop to manage back-links, ref SDS B7
370530 -      EC5N; assign librarian to help manage the growing record.
370531 -      ref SDS B7 JU5O
370533 -       ..
370534 -      [On 010004 Henry van Eykan proposes using EIC e-journal to help
370535 -      organize the project record. ref SDS B8 EC5N
370537 -       ..
370538 -      [On 011010 suggest continual learning, ref SDS C2 PG4K, that
370539 -      enables command and control using "intelligence" rather than give
370540 -      up on communication, because links are frustrating. ref SDS C2
370541 -      KS6G
370543 -       ..
370544 -      [On 011004 letter to Gary on alliance to advance SDS.
370545 -      ref SDS B9 T86O
370546 -
370547 -
370548 -
370549 -
370551 -  ..
3706 -
3707 -
3708 - Progress
3709 -
370901 - New Reality Hopeless Quagmire Too Much Information for IT Diligence
370902 - Email Killer Application Paralyzes Productivity Information Overload
370903 - Paralyzed by Information Overload Productivity Hopeless Quagmire
370904 - Hopeless Quagmire Discourages Analysis Giving Up Disillusioned by IT
370905 -
370906 - Follow up ref SDS B4 KA6H, ref SDS B3 0001.
370907 -
370908 - Received ref DRT 1 0001  Eric Armstrong reports technology creates new
370909 - realities.  Constant information overwhelms people in a hopeless
370910 - quagmire of complexity that paralyzes productivity. ref DRT 1 RM6G
370911 - Earlier on 000503 Eric proposed email for what we are trying to
370912 - accomplish getting and organizing information as the core of Knowledge
370913 - Management to improve productivity. ref SDS 62 F82E  Eric confirmed
370914 - email for Knowledge Management on 000505. ref SDS 64 4392  Today Eric
370915 - complains experience since 2000 shows nobody can cope with the flow of
370916 - email, because lack of organization prevents finding anything to make
370917 - sense of daily communications (see case study below, ref SDS 0 O76L).
370919 -  ..
370920 - Eric's concern today was noted on 000503 by Joe Willians. ref SDS 62
370921 - C48F
370922 -
370923 -        [On 040113 Tom Munnecke submits requirements to improve
370924 -        productivity of management and communication with better
370925 -        organization of email. ref SDS F7 XP7J
370927 -         ..
370928 -        [On 040312 laws of nature yield order, structure, pattern of
370929 -        cause and effect for logical analysis, ref SDS F9 RP6K;
370930 -        locality principle requires adding energy to connect cause and
370931 -        effect that converts information into the power of knowledge;
370932 -        Knowledge Management takes a lot of hard work (i.e., energy)
370933 -        without tools for intelligence support; without "knowledge,"
370934 -        however, information overload drives management toward entropy,
370935 -        which makes email a "killer application" that kills
370936 -        productivity, from lectures on 21st century science.
370937 -        ref SDS F9 YH4G
370939 -         ..
370940 -        [On 040610 useless information piling up in computers painful
370941 -        problem throughout industry. ref SDS G2 FF8V
370943 -         ..
370944 -        [On 061024 case study medical practice computer access limited
370945 -        even with everything on the computer, people can't find details
370946 -        stored in parts of the computer (software modules) that are not
370947 -        frequently used. ref SDS G4 JD9L
370949 -         ..
370950 -        [On 070729 filing everything miscellaneous growing trend to
370951 -        give up on communications and ignore context management
370952 -        that helps people work intelligently finding critical
370953 -        details to construct connections in time to make the power
370954 -        of knowledge effective for saving lives, time, and money.
370955 -        ref SDS G6 HE6N
370957 -         ..
370958 -        [On 080318 people still cannot find information on computers
370959 -        for getting things done, ref SDS G7 0R45, after using search
370960 -        technology with indexing. ref SDS G7 0R6G
370962 -  ..
370963 - This confirms problems Eric reported on 010916 that finding critical
370964 - details is too hard. ref SDS B4 KA6H  Eric reported earlier that SDS
370965 - technology enables amazing memory for finding everything, ref SDS B3
370966 - 0001, which aligns with Jack Park's report on 001130 that SDS makes
370967 - the structure of knowledge useful for people, ref SDS 91 H17O, because
370968 - everything is in the right place at the right time, as reported on
370969 - 010425. ref SDS 99 EP7F  Below, Eric reports another problem:
370970 - Knowledge Management is too hard to accomplish using tools everybody
370971 - likes, so he won't make the effort without being paid for using good
370972 - management. ref SDS 0 O73F  This case study illustrates powerful
370973 - cultural forces that slow the economy reported by Reuters on 001270.
370974 - ref SDS 92 V54M  Too many people having too many problems because they
370975 - cannot find anything, reduces productivity, earnings and stock prices,
370976 - as noted in POIMS. ref OF 1 OF6N
370977 -
370978 -     [On 020217 DOD program manager explains need to support FAR
370979 -     requirements for documenting work showing accurate communications
370980 -     that save lives, time and money, ref SDS D8 1332; when people
370981 -     cannot point to an accurate record they point fingers in
370982 -     accusation and blame to avoid accountability for mistakes.
370983 -     ref SDS D8 9360  SDS offers a direct solution to make management
370984 -     productive. ref SDS D8 3105
370986 -      ..
370987 -     [On 020504 study shows professional standards for communication
370988 -     practices and requirements on good management specified in FAR,
370989 -     ISO, Health Care, Covey, Drucker, law, contract notice provisions,
370990 -     and 2,000 years of literacy for contemporaneous documentation for
370991 -     alignment and feedback to work intelligently, quickly, and
370992 -     accurately are ignored in government, business, health care, every
370993 -     sector. ref SDS D9 NS6F
370995 -      ..
370996 -     [On 040203 bureaucracy and paperwork are the "blackhole" of
370997 -     oreganization that paralyzes productivity because people do not
370998 -     have time for adding intelligence to information that drives the
370999 -     power of knowledge. ref SDS F8 QK6K
371001 -      ..
371002 -     [On 050303 binary search reduces time finding subjects from 17
371003 -     down to 1 second in the organic structure of context; synergy with
371004 -     precision access for dynamic linking makes makes finding critical
371005 -     details fast and easy for "connecting the dots" in time to be
371006 -     effective, because everythng is in the right place at the right
371007 -     time. ref SDS G3 C16D
371009 -  ..
371010 - Eric's report today aligns with article on 940722 saying people spend
371011 - 80% of the time trying to find things due to information overload.
371012 - ref SDS 12 CR6L  Later, experience on 960325 shows there is not enough
371013 - time to find information to be prepared for working productively.
371014 - ref SDS 21 XP4H  On 960406 experience at a major law firm illustrates
371015 - Eric's concern that failure to invest time on organization (e.g.,
371016 - context management, ontology, etc.) makes finding relevant information
371017 - difficult and expensive. ref SDS 22 5922  CBS News reported on 980412
371018 - that this problem is pervasive, ref SDS 30 8956, and further aligns
371019 - with the report a few months later on 980815 that US national security
371020 - is at risk because analysis is not being done for intelligence.
371021 - ref SDS 32 6424  As well, Henry van Eykan noted on 010315 information
371022 - overload prevents evaluating technologies, ref SDS 96 L53H, similar to
371023 - Eric's problem today, which indicates the future has arrived that was
371024 - predicted by the Tofflers in their book "Future Shock" reviewed on
371025 - 950919. ref SDS 15 4E3N  Doug Engelbart calls for a new way of working
371026 - to keep up with expanding complexity, reviewed 991222. ref SDS 46 3696
371028 -  ..
371029 - The Tofflers argue for continual learning, reported on 950911.
371030 - ref SDS 15 2222
371032 -  ..
371033 - Tom Keesling's report to HQUSACE on 981223 explained that when nobody
371034 - can find anything, productivity falls in meetings. ref SDS 33 HS8J
371035 -
371036 -      [On 020217 DOD program manager explains SDS needed to solve
371037 -      problem that nobody can find anything. ref SDS D8 9360
371039 -  ..
371040 - The SDS typical day scenario explains this solution. ref OF 2 0001
371041 -
371042 -      [On 011004 Eugene Kim suggests review information only within
371043 -      available time, ref SDS B7 EC5N; use back-link data base for
371044 -      email supported by DayPop, ref SDS B7 LB4M; adopt new way of
371045 -      working with formal system of RFCs that adds value to information
371046 -      by separating wheat from chaff, ref SDS B7 M16F; hire librarian
371047 -      to save time and money organizing the record. ref SDS B7 JU5O
371049 -       ..
371050 -      [On 011006 Gary worries improving productivity for
371051 -      software engineering on large scale is hopeless task. ref SDS C1
371052 -      EL6J
371054 -       ..
371055 -      [On 011010 suggest continual learning, ref SDS C2 PG4K, that
371056 -      enables command and control using "intelligence" rather than give
371057 -      up on communication, because links are frustrating. ref SDS C2
371058 -      KS6G
371060 -       ..
371061 -      [On 020608 Dave Snowden reports research at IBM shows KM has
371062 -      failed to meet expectations. ref SDS E2 ZN6I
371064 -       ..
371065 -      [On 020618 Gary gave up trying to link to OHS/DKR
371066 -      archive; reports linking to SDS record is fast and easy.
371067 -      ref SDS E3 03GT
371069 -       ..
371070 -      [On 020820 Murray Altheim says linking is not KM, and nobody is
371071 -      adding links to align email, ref SDS E6 UV6G, because accuracy is
371072 -      not important in communciation. ref SDS E7 V66I
371074 -       ..
371075 -      [On 020822 John Maloney calls for deep, rigorous analysis to
371076 -      understand KM, but offers no analysis. ref SDS E8 IO7G
371078 -       ..
371079 -      [On 020822 Ray Ozzi, developer of Lotus Notes and now CEO of
371080 -      Groove, comments that "Email is the collaboration tool of choice
371081 -      for people today, but it has largely become a victim of its own
371082 -      success," Networks. "Although email is a great place to start
371083 -      conversations, it's increasingly difficult to carry on productive
371084 -      work in our overloaded InBoxes.  Messages often get misplaced,
371085 -      for example, among responses from people who much too casually
371086 -      press the 'Reply to All' button." ref SDS E8 WO8H
371088 -       ..
371089 -      [On 040527 Gelertner recognizes email, as commonly practiced,
371090 -      reduces productivity due to information overload, and because the
371091 -      quality of the work is poor, causing misunderstandings, mistakes,
371092 -      conflicts and loss. ref SDS G1 6Y7G
371094 -  ..
371095 - SDS enables a new way of working using "intelligence," explained on
371096 - 001219, ref SDS 93 QT6F  This makes it fast and fun to organize,
371097 - analyse, align, summarize, and use feedback to refine accuracy of
371098 - organizational memory, as Eric noted on 010913, ref SDS B2 1U3O, and
371099 - later on 010916. ref SDS B3 0001  Continual learning is practical
371100 - using SDS for command and control of the record that is missing from
371101 - Eric's practice now, as discussed on 000517, ref SDS 66 QF8L, for
371102 - capturing context in continual case studies on the job everyday.
371103 - ref OF 1 0367 Gil Regev reported on 001019 that context makes it
371104 - faster and easier to understand a lot of information. ref SDS 81 IM5F
371105 - Resistance to solutions offered by Engelbart, Regev and the Tofflers
371106 - suggests more education is needed to help people overcome ignorance,
371107 - fear and denial that prevents trasition from IT to a culture of
371108 - knowledge for solving Eric's problem today.
371110 -       ..
371111 -      [On 011006 letter to John Deneen explains context essential for
371112 -      links to new technology. ref SDS C0 MZ7N
371114 -       ..
371115 -      [On 011010 endorse Eric's idea to click on links based on
371116 -      context. ref SDS C2 M55G
371118 -       ..
371119 -      [On 011029 education helps people grasp opportunity for continual
371120 -      learning using intelligence. ref SDS C5 MT6G
371122 -       ..
371123 -      [On 011105 Eric objects to opening links in SDS, wants inclusion
371124 -      feature to improve context. ref SDS D0 3L5O
371126 -       ..
371127 -      [On 020530 Eric says people use SDS to benefit from amazing
371128 -      organizational memory. ref SDS E1 Y89F
371130 -  ..
371131 - Eric's concern that using information technology (IT) for knowledge
371132 - management (KM) is hard work aligns with his report on dialog maps
371133 - issued 010916. ref SDS B4 4J4J  An earlier report on 000307 made the
371134 - same point. ref SDS 52 5182  Eric reported on 001127 that using IT to
371135 - figure out how to develop KM, which was recommended by Eugene Kim the
371136 - day before on 001126, ref SDS 88 QW8I, is difficult. ref SDS 89 0001
371137 - On 000120 the OHS/DKR team was notified that defining differences
371138 - between information and knowledge is the path to moving from IT to KM.
371139 - ref SDS 47 5063  On 000503 Eric disagreed. ref SDS 62 5033  On 000615
371140 - the OHS/DKR team concurred with Eric. ref SDS 70 6271
371142 -  ..
371143 - Hard work to create KM was discussed during planning on 000324 for
371144 - project launch. ref SDS 53 1450  On 000920 laziness encourages
371145 - reliance on bad management that seems fast and easy using IT, but
371146 - conceals the design that makes doing knowledge management fast, easy
371147 - and fun. ref SDS 74 T33H  On 001101 an article sent by Jack Park
371148 - reports overwhelming tendency to get by with bad management.
371149 - ref SDS 84 4O5K
371151 -       ..
371152 -      [On 011105 KM is inherently hard work that is made fast and easy
371153 -      by SDS. ref SDS D0 3L5O
371155 -  ..
371156 - Today, Eric requests recommendations. ref DRT 1 JU4H
371158 -  ..
371159 - In sum, recommend using SDS to make good management faster, easier,
371160 - cheaper and fun.  Eric should start by trying Traction based on his
371161 - earlier analysis, as set out below. ref SDS 0 AS4O
371162 -
371163 -      [On 011113 recommend using SDS answering a letter from Henry van
371164 -      Eyken that illustrates value of adding intelligence to
371165 -      information. ref SDS D2 016P
371166 -
371167 -
371169 -  ..
371170 - IT Reduces Memory, Productivity, National Security
371171 - Discouraged Disillusioned by Complexities of Knowledge Work
371172 - Clueless for Solution to Information Overload, No Recommendations
371173 -
371174 - Jack Park responded to Eric's request for help today, ref DRT 2 0001,
371175 - saying that research and work using open source development methods
371176 - for the OHS/DKR project the past two years to develop knowledge
371177 - management has not yielded even a clue, ref DRT 2 R68N; he offers no
371178 - ideas nor recommendations to solve information overload that paralyzes
371179 - productivity. ref DRT 2 NH6G
371181 -       ..
371182 -      [On 021121 Morris Jones does not have a clue about how to get
371183 -      things done because of refusal to access relevant organizational
371184 -      memory of history provided to aid the work. ref SDS F3 HA6G
371186 -       ..
371187 -      [On 020516 Paul Fernhout complains that good ideas for developing
371188 -      KM are being withheld by big companies under stringent licensing
371189 -      terms. ref SDS E0 M55F
371191 -       ..
371192 -      [On 040315 Jack's letter indicates "knowledge management" remains
371193 -      a mytery. ref SDS G0 SE5G
371195 -  ..
371196 - Jack's report seems to conflict with his letter last year on 001130
371197 - saying the SDS interface translates the structure of knowledge into
371198 - effective tools for users, reviewed below. ref SDS 0 Y18H  Chronic
371199 - conflict between memory that drives action in the moment, and actual
371200 - history of events, demonstrates devestating damage to intelligence,
371201 - productivity and national security caused by information overload that
371202 - overwhelms limited span of attention, discussed below. ref SDS 0 O76L
371204 -  ..
371205 - However, Jack's feeling today aligns with his letter a month earlier
371206 - on 001031 reporting technology to improve IT is difficult to design
371207 - because people are afraid to study fundamentals of "knowledge,"
371208 - ref SDS 83 0S8L, as seen from record past two years...
371209 -
371210 -     Eric Armstrong...........................000503, ref SDS 62 5033
371211 -     OHS/DKR team.............................000615, ref SDS 70 6271
371212 -     Jack Park................................000623, ref SDS 71 9900
371213 -     Eric Armstrong...........................001127, ref SDS 89 0001
371214 -     Eugene Kim learn KM using IT diligence...001126, ref SDS 88 BY4K
371215 -     OHS/DKR team.............................010605, ref SDS A4 RU5O
371217 -       ..
371218 -      [On 020608 research at IBM indicates all KM efforts have failed
371219 -      to meet expectations. ref SDS E2 ZN6I  Aligns with research by
371220 -      many others. ref SDS E2 QV5G
371222 -  ..
371223 - Jack submitted an article a month later on 001130 reporting IBM failed
371224 - to convert Lotus Notes into a KM solution, ref SDS 90 F26K, which
371225 - supports his earlier report that it is hard to design next generation
371226 - technology to improve IT for solving Eric's problem, commonly called
371227 - Knowledge Management.
371228 -
371229 -     [On 011121 discussed with Doug Engelbart need for experience using
371230 -     SDS in order for people learn KM. ref SDS D3 XC9H
371232 -  ..
371233 - Jack's work on Nexist to develop OHS/DKR-type support is reported on
371234 - 010405. ref SDS 97 A13H  It is not clear why Jack's architecture shown
371235 - at.....
371236 -
371237 -
371238 -             http://www.thinkalong.com/Nexist/index.html
371239 -
371240 -
371241 - ....could not address Eric's problem, if not now, then after further
371242 - development?  Why doesn't Nexist provide even a "clue" for solving
371243 - information overload, since it is aimed at supporting Doug Engelbart's
371244 - goals, and Doug's key goal is to provide a new way of working to
371245 - handle complexity, which is Eric's problem today. ref SDS 0 EC5N
371247 -  ..
371248 - Does this mean Nexist is striving for something useful, but less
371249 - daunting than augmenting intelligence?
371250 -
371252 -  ..
371253 - Economy Implodes When Information Overwhelms Mental Biology
371254 - Frustrated by Information Overload, IT Makes Everybody Give Up
371255 - Information Overload Overwhelms Mental Biology Implodes Economy
371256 - Running Out of Gas on Information Highway Causes Productivity to Fall
371257 -
371258 - Inability to handle daily working information, ref SDS 0 EC5N, and no
371259 - clues, ref SDS 0 O74L, despite two years of searching, adds to growing
371260 - evidence that information overload overwhelms the conscious mind with
371261 - numbing complexity that prevents effective action due to meaning
371262 - drift, explained in POIMS. ref OF 1 8774
371263 -
371264 -        [On 061024 case study medical practice computer access limited
371265 -        even with everything on the computer, people can't find details
371266 -        stored in parts of the computer (software modules) that are not
371267 -        frequently used. ref SDS G4 JD9L
371269 -  ..
371270 - This new reality of information density overwhelming span of attention
371271 - is a chronic pandemic infecting every aspect of life as shown by
371272 - evidence over the past 15 years....
371273 -
371274 -    Information overload makes bumbling "common sense". ref OF 1 R69H
371275 -    IT overwhelms mental biology....................... ref OF 3 TQ4O
371276 -    Listening failing, its too noisy............890809, ref SDS 3 CJ9J
371277 -    Failed listening reduces earnings...........890809, ref SDS 3 126J
371278 -    NASA documentation sore subject.............921021, ref SDS 7 5692
371279 -    Future shock arrives, Tofflers..............950911, ref SDS 15 4E3N
371280 -    She reads email - shock, suprise............951214, ref SDS 17 I741
371281 -    70% day wasted unproductive meetings........960205, ref SDS 20 5902
371282 -    Research at Stanford on communication.......960911, ref SDS 24 0200
371283 -    Management degrades to entropy, USAFIT......970707, ref SDS 26 0611
371284 -    Not enough time think analyse understand....970910, ref SDS 27 3479
371285 -    IT reduces productivity.....................970919, ref SDS 28 4739
371286 -    Information overload rampant, CBS News......980412, ref SDS 30 8956
371287 -    Tsunami information overload email calls....980613, ref SDS 31 3499
371288 -    Intelligence failure information overload.. 980815, ref SDS 32 6424
371289 -    Summary blinds cause effect, bumbling.......990718, ref SDS 39 5251
371290 -    Too many people having too many problems....001207, ref SDS 92 V54M
371291 -    Economy problems worse than expected........010819, ref SDS A8 0001
371292 -    National Security intelligence failure..... 010911, ref SDS B1 UP5K
371293 -    Major projects always fouded up............ 011006, ref SDS C1 MO6F
371294 -    Efforts to Improve IT with KM failing...... 020608, ref SDS E2 ZN6I
371295 -    Giving up on accuracy in communication..... 020820, ref SDS E7 V66I
371296 -    Pain people feel information overload...... 020822, ref SDS E8 Q99G
371297 -    Giving up on organizing documents.......... 021031, ref SDS F1 M53H
371298 -    Nobody can find anything - Bill Gates...... 021108, ref SDS F2 EF5I
371299 -    NASA not enough time to analyse documents.. 030304, ref SDS F6 0001
371300 -    Useless information piles up on computers.. 040610, ref SDS G2 FF8V
371302 -  ..
371303 - More examples are reported on 950327. ref SDS 14 0200
371304 -
371305 -      [On 011120 hopelessness is enabling force for KM, discussed with
371306 -      Doug on 011120. ref SDS D3 H67I
371308 -       ..
371309 -      [On 020608 Dave Snowden with IBM reports in an article that all
371310 -      KM efforts have failed to meet expectations. ref SDS E2 ZN6I
371312 -       ..
371313 -      [On 020618 Gary gave up trying to link to OHS/DKR
371314 -      archive; reports linking to SDS record is fast and easy.
371315 -      ref SDS E3 03GT
371317 -       ..
371318 -      [On 020820 people give up on accuracy in email and conversation.
371319 -      ref SDS E7 V66I
371321 -       ..
371322 -      [On 020822 Ray Ozzie describes pain suffered by people using
371323 -      email looking for relief to improve productivity. ref SDS E8 Q99G
371325 -       ..
371326 -      [On 021031 hopes for "metadata" to organize the record have not
371327 -      been realized. ref SDS F1 M53H
371329 -  ..
371330 - Eric and Jack are senior IT engineers and AI professionals with many
371331 - years experience, similar to the record on 990718. ref SDS 39 5251
371333 -  ..
371334 - If top experts cannot make IT productive, others less savvy are
371335 - clearly being forced into the growing legions overwhelmed by the noise
371336 - of information overload, reported by CBS News on 980412, ref SDS 30
371337 - 8956, which makes....
371339 -               ..
371340 -              Communication the biggest risk in enterprise
371341 -
371342 -
371343 - ...see POIMS. ref OF 1 R69H  This is a recipe for imploding, explained
371344 - in NWO, ref OF 3 TQ4O, because paralyzed analysis, reported by Eric
371345 - today, ref SDS 0 EC5N, confirming his report on 010916 that he cannot
371346 - find relevant information, ref SDS B4 KA6H, causes productivity,
371347 - earnings and stock prices to fall, reported on 001207. ref SDS 92 V54M
371349 -       ..
371350 -      [On 011010 suggest continual learning, ref SDS C2 PG4K, that
371351 -      enables command and control using "intelligence" rather than give
371352 -      up on communication, because links are frustrating. ref SDS C2
371353 -      KS6G
371355 -       ..
371356 -      [On 011031 economy suffers steepest decline in a decade.
371357 -      ref SDS C7 0001
371359 -       ..
371360 -      [On 011102 job losses biggest in two decades. ref SDS C9 0001
371362 -       ..
371363 -      [On 011109 Enron flying high on Wall Street implodes. ref SDS D1
371364 -      0001
371366 -  ..
371367 - Even a slowing economy is not enough to alert people of the need to
371368 - add intelligence to daily information that strengthens work practices.
371369 - The desire to continue using existing skills enabled by IT, rather
371370 - than make an effort to learn new skills for knoweldge management, is
371371 - enabled by cultural forces that sustain the status quo. People still
371372 - on the job feel they have the right skills to survive, and so fear
371373 - improving, as reported on 890809. ref SDS 3 U87H  Those now jobless
371374 - tend to blame politics and other people who would not listen, as the
371375 - cause of losing their job.  Since some of both perspectives is
371376 - correct, this limited truth conceals a larger truth that adding
371377 - "intelligence" to information makes cognitive tasks more productive by
371378 - an order of magnitude within the meaning of knowledge management.
371380 -  ..
371381 - Events on 010911 showed weaknesses in US intelligence that give
371382 - everyone pause to consider something fundamental is missing that risks
371383 - both personal safety and economic security, which 50 years of relative
371384 - peace and prosperity have fostered. ref SDS B1 0001  This is a recipe
371385 - for constructive change to build a better foundation by transitioning
371386 - to a culture of knowledge.
371388 -       ..
371389 -      [On 011010 suggest continual learning, ref SDS C2 PG4K, that
371390 -      enables command and control using "intelligence" rather than give
371391 -      up on communication, because links are frustrating. ref SDS C2
371392 -      KS6G
371393 -
371394 -
371395 -
371396 -
371397 -
371398 -
371399 -
3714 -

SUBJECTS
Analysis Giving Up Communication Hopeless Quagmire Not Enou   Time fo
Can't Find Anything Too Hard Need Search Engine
Productivity Balances Care About Interface Fast Easy When War Recessi
Augment Intelligence Purpose OHS/DKR
SDS User Interface Needed
Interface Functionality Usability Readable Browsable Usable History
Care About Information Games Entertainment Interface Fast Easy During
Hard Work Rather than Intelligent Work Causes Crisis Management
IT Loss Confidence Enables Funding on SDS to Convert Information into
Paradigm Shift of Millinneum Communication Biggest Risk in Enterprise

6612 -
661301 -  ..
661302 - Abandoning Knowledge Management Communication Too Hard to Improve
661303 - Hard Work Not Enough Using IT, Need Interface for Intelligence
661304 - Frustrating Hard Work Doesn't Improve Productivity Knowledge Work
661305 - Giving Up on Communication Intelligence Knowledge, IT Too Frustrating
661306 -
661307 - People who take pride in working hard to be productive are frustrated
661308 - by not being effective using information technology they like, as Eric
661309 - notes above. ref SDS 0 EC5N  People are willing to work hard using
661310 - skills they already have for traditional literacy and collaboration in
661311 - meetings, calls and documents, but resist learning skills to aid
661312 - "intelligence" that strengthens memory, listening, understanding and
661313 - follow up for avoiding mistakes and discovering opportunity by
661314 - expanding span of attention.  As seen below, efforts to aid innate
661315 - cognitive abilities are strongly resisted and then abandoned.
661316 -
661317 -        [On 061024 case study medical practice computer access limited
661318 -        even with everything on the computer, people can't find details
661319 -        stored in parts of the computer (software modules) that are not
661320 -        frequently used. ref SDS G4 JD9L
661322 -  ..
661323 - Frustration having no clues for developing knowledge management, noted
661324 - by Jack Park, above, ref SDS 0 O74L, causes people to give up and
661325 - abandon efforts to develop technology for enabling people to use good
661326 - management, as reported previously....
661327 -
661328 -    1.  Only 20 minutes for learning
661329 -        to improve management save time
661330 -        money and lives........................ 890809, ref SDS 2 5U6K
661331 -    2.  Style and image more important
661332 -        than accurate communication............ 920402, ref SDS 6 0344
661333 -    3.  Communication sore subject;
661334 -        investing to improve after loss
661335 -        of Challenger at NASA.................. 921021, ref SDS 7 4489
661336 -    4.  Little, inconsequential details
661337 -        explode into major problems............ 921127, ref SDS 8 0674
661338 -    5.  Communication too difficult
661339 -        everyone giving up, Drucker............ 931130, ref SDS 10 3851
661340 -    6.  Analysis core management
661341 -        responsibility......................... 931130, ref SDS 10 7911
661342 -    7.  Pandemic of bumbling, Kissinger........ 940609, ref SDS 11 4238
661343 -    8.  Good management is unnecessry
661344 -        overkill............................... 950204, ref SDS 13 5932
661345 -    9.  Management gives up on
661346 -        technology at Intel.................... 950927, ref SDS 16 7732
661347 -   10.  People not ready to work
661348 -        intelligently.......................... 951228, ref SDS 18 1005
661349 -   11.  Style image critical skills
661350 -        because executives do not have
661351 -        time for understanding content
661352 -        of meetings............................ 960103, ref SDS 19 8409
661353 -   12.  Frustration, anger wasting time
661354 -        cannot find anything on the
661355 -        computer............................... 960406, ref SDS 22 4249
661356 -   13.  Executives not enough time to
661357 -        think.................................. 970910, ref SDS 27 3479
661358 -   14.  Information overload paralyzes
661359 -        productivity........................... 980412, ref SDS 30 8956
661360 -   15.  National Security intelligence
661361 -        failure allocate resources for
661362 -        analysis to meet new realities
661363 -        information overload................... 980815, ref SDS 32 6424
661364 -   16.  Attitudes must change before
661365 -        people will improve accuracy for
661366 -        avoiding mistakes to save time,
661367 -        money, lives........................... 990505, ref SDS 34 4732
661368 -   17.  Cultural forces resist
661369 -        improvement............................ 990527, ref SDS 35 1233
661370 -   18.  Communication most important
661371 -        ingredient for effective treatment
661372 -        but doctors don't have enough time
661373 -        to follow requirements................. 990625, ref SDS 36 0806
661374 -   19.  CEOs fail because attitude they
661375 -        don't feel like executing good
661376 -        management practice.................... 990625, ref SDS 37 0460
661377 -   20.  Intelligence funny, foriegn,
661378 -        alien.................................. 990713, ref SDS 38 2150
661379 -   21.  High cost medical mistakes from
661380 -        failed communication make going
661381 -        to the hospital biggest threat to
661382 -        health; improvement prevented by
661383 -        fear of accountability, denial......... 990912, ref SDS 40 0001
661384 -   22.  Little mistake in email
661385 -        multiplied by time explodes into
661386 -        disaster at NASA....................... 991001, ref SDS 41 3077
661387 -   23.  Links resisted by executives
661388 -        who fear responsibility for
661389 -        knowledge in order to avoid
661390 -        accountability......................... 991014, ref SDS 42 3066
661391 -   24.  Fear of accountabilty leads
661392 -        people to destroy intellectual
661393 -        capital needed to work accurately,
661394 -        causing mistakes to escalate and
661395 -        earnings to collapse................... 991021, ref SDS 43 2695
661396 -   25.  Fear of accountability "800#
661397 -        gorilla" prevents using good
661398 -        management to avoid mistakes........... 991103, ref SDS 44 7308
661399 -   26.  KM projects all failed, SRI............ 000324, ref SDS 53 4877
661400 -   27.  CRIT team failed to use CRIT........... 000420, ref SDS 59 4911
661401 -   28.  Engineers overwhelming tendency
661402 -        to get by using bad management......... 001101, ref SDS 84 T441
661403 -   29.  Economy declines too many people
661404 -        having too many problems
661405 -        reduces productivity earnings
661406 -        and stock prices....................... 001207, ref SDS 92 V54M
661407 -   30.  KM impossible with Lotus Notes......... 001130, ref SDS 90 F26K
661408 -   31.  Collaboration slow progress, SRI....... 010111, ref SDS 94 EF6M
661409 -   32.  Overwhelmed impotent, BI............... 010315, ref SDS 96 OM9L
661410 -   33.  KM will never work, DARPA.............. 010426, ref SDS A0 657O
661411 -   34.  XML in 5 years, Microsoft.............. 010510, ref SDS A1 8Y8H
661412 -   35.  Fear of accountability prevents
661413 -        intelligence support for adding
661414 -        alignment to improve accuracy of
661415 -        communication that avoids mistakes..... 010522, ref SDS A3 E688
661416 -   36.  Email enables impulse to get by
661417 -        on laziness pressing reply button
661418 -        that imparts illusion of progress,
661419 -        only "fools gold" rather than
661420 -        doing analysis required for good
661421 -        management............................. 010908, ref SDS B0 YF5O
661422 -   37.  National Security intelligence
661423 -        failed loss 3,000 lives $200B.......... 010911, ref SDS B1 UP5K
661424 -   38.  Hopeless trying to use good
661425 -        management at Aerospace company................... 011006, ref SDS C1 MO6F
661426 -   39.  Projects all fouled up a mystery
661427 -        at Aerospace company.............................. 011006, ref SDS C1 O99K
661428 -   40.  Traction team fails to use
661429 -        Traction program....................... 011102, ref SDS C8 RL8G
661430 -   41.  National security fails not
661431 -        enough time giving up funding
661432 -        analysis............................... 010911, ref SDS B1 YNGH
661433 -   42.  Enron collapses relying on
661434 -        Powerpoint for style and image
661435 -        not enough time to align work
661436 -        with requirements...................... 020204, ref SDS D6 KM4F
661437 -   43.  Stocks plunge on loss of
661438 -        confidence in accuracy of
661439 -        accountability......................... 020204, ref SDS D7 0001
661440 -   44.  Knowledge Management failed,
661441 -        Snowden reports research at IBM........ 020608, ref SDS E2 QV5G
661442 -   45.  Accuracy to get it right less
661443 -        important than getting it done
661444 -        to get paid............................ 020618, ref SDS E3 PQRW
661445 -   46.  Experts and advocates for
661446 -        knowledgement management don't
661447 -        use KM................................. 020812, ref SDS E5 659F
661448 -   47.  Linking people vote to avoid
661449 -        accuracy and context................... 020820, ref SDS E6 UV6G
661450 -   48.  Giving up on accurate
661451 -        communication.......................... 020820, ref SDS E7 V66I
661452 -   49.  Proven template for KM programs
661453 -        and services only simplistic
661454 -        information technology gadgets......... 020822, ref SDS E8 JT5O
661455 -   50.  Feeling pain using email
661456 -        and Lotus Notes........................ 020822, ref SDS E8 Q99G
661457 -   51.  KM experts vote against analysis....... 020823, ref SDS E9 R87J
661458 -   52.  Giving up on trying to improve......... 020920, ref SDS F0 N44O
661459 -   53.  Giving up on organizing to find
661460 -        information in time to save time,
661461 -        money and lives using meta data........ 021031, ref SDS F1 LG9H
661462 -   54.  Email "informal" communication not
661463 -        analysed to avoid loss of Columbia
661464 -        Space Shuttle by NASA.................. 030304, ref SDS F6 KV6K
661465 -   55.  Knowledge Management paperless office
661466 -        efficiencies electronic recores
661467 -        management using indexing and linking
661468 -        have all been abandoned; everybody
661469 -        has given up........................... 070126, ref SDS G5 QH8L
661471 -          ..
661472 -         [On 011120 hoplessnes is enabling force for KM, discussed with
661473 -         Doug on 011120. ref SDS D3 H67I
661475 -  ..
661476 - Eric's letter today adds to frustration the past two years....
661477 -
661478 -    Life dedicated to Doug's goals............ 000324, ref SDS 53 FS3J
661479 -    Knowledge too hard to understand.......... 000503, ref SDS 62 5033
661480 -    Fundamentally miscommunicating............ 000503, ref SDS 62 0672
661481 -    Hates archives............................ 000824, ref SDS 73 7O9I
661482 -    Progress slow getting useful technology... 000927, ref SDS 78 0001
661483 -    Can't create useful system................ 001122, ref SDS 87 0001
661484 -    Can't find anything in archives........... 010916, ref SDS B4 KA6H
661486 -  ..
661487 - Eric seems to care about working productively.....
661488 -
661489 -    Discovery retroactive, after the fact.......... ref DRT 1 BK4K
661490 -    Analysis by paralysis information overload..... ref DRT 1 RM6G
661491 -    Hopeless quagmire giving up discouraged........ ref DRT 1 RM6G
661492 -
661494 -  ..
661495 - Customers Disruptive Technology Discover IT Can't Accomplish KM
661496 - Productivity Balances Care About Interface During War and Recession
661497 - Care About Productivity Balances Care About User Interface
661498 - Balance Care About Interface with Care About Productivity Earnings
661499 -
661500 - People who care about productivity, earnings and stock prices, and are
661501 - frustrated on discovering that hard work does not solve information
661502 - overload using tools and methods they like, as reported by Eric today,
661503 - ref SDS 0 EC5N, are ready to try new tools and methods to relieve
661504 - worry about effectance, as war and recession loom in the public
661505 - conscience.
661507 -  ..
661508 - Giving up addiction to bad management that appeals to laziness, cited
661509 - by Jack Park on 010908, ref SDS B0 YF5O, is difficult, as reported on
661510 - 000920. ref SDS 74 T33H
661512 -  ..
661513 - Solving information overload requires augmenting intelligence, called
661514 - out by Eric on 000423, ref SDS 60 5096, which increases productivity
661515 - by analysing a greater share of daily working information, called out
661516 - by Doug Engelbart's 1972 paper reviewed on 000327. ref SDS 55 3971
661517 - POIMS explains the SDS process for investing intellectual capital that
661518 - makes it fast, easy and fun to capture a greater share of
661519 - organizational memory. ref OF 1 1101
661521 -       ..
661522 -      [On 011010 suggest continual learning, ref SDS C2 PG4K, that
661523 -      enables command and control using "intelligence" rather than give
661524 -      up on communication, because links are frustrating. ref SDS C2
661525 -      KS6G
661527 -       ..
661528 -      [On 011029 suggested continual learning again. ref SDS C5 MT6G
661530 -       ..
661531 -      [On 011113 recommended using SDS in a letter to OHS/DKR
661532 -      commenting on a letter from Henry van Eyken that illustrates
661533 -      value if adding intelligence to information. ref SDS D2 016P
661535 -  ..
661536 - On 001130 Jack Park reported the SDS interface turns the structure of
661537 - knowledge into effective tools for users. ref SDS 91 1O4L
661539 -  ..
661540 - Capability that makes intelligence fast, easy and fun is new, and so
661541 - people avoid learning new ways to be productive, so long as the
661542 - consequences are borne by others, because if safety and income are not
661543 - threatened, people care about convenience more than productivity.
661545 -  ..
661546 - People like using tools that are fast and easy for information and
661547 - playing games, reported at Intel on 970603. ref SDS 25 4486  On 000921
661548 - Eric maintained that respect for customers requires an interface that
661549 - is fast and easy rather than productive. ref SDS 75 TY9M  On 001126
661550 - Eugene Kim proposed diligence using IT to learn knowledge management
661551 - for solving information overload. ref SDS 88 BY4K This respects the
661552 - desire to avoid making an effort to learn the interface for adding
661553 - intelligence to information that saves time and money offered by SDS.
661554 - Later that day, Grant Bowman noted IT doesn't have any tools for
661555 - knowledge management; so the IT interface is not fast and easy for
661556 - saving and money. ref SDS 88 X8PW
661558 -  ..
661559 - Today, Eric seems to support Grant's analysis.
661561 -  ..
661562 - Over and over Eric says in his letter today that there is not enough
661563 - time to analyse information, ref SDS 0 FT9J, indicating the user
661564 - interface he likes is not useful for augmenting intelligence, and so
661565 - lacks usability to solve information overload, which Eric cares about
661566 - solving.
661567 -
661568 -
661569 -
661570 -
661571 -
661572 -
6616 -

SUBJECTS
SDS Amazing Memory Mechanism Obviously Works
Information Overload Overwhelms Understanding Memory Jack Cannot Reme
SDS Design Represents Underlying Structure of KM Combining Elements T
SDS Interface Turns Structure Needed for KM into Useful Tool for User
Knowledge Repository Scalable Leverages One Person's Work to Help Man
People Ready for Solution to Information Overload SDS Intelligence Cu
Microsoft Interface Fast Easy Information Games SDS Interface Fast Ea
Information Intelligence Need both for Knowledge Microsoft and SDS Wo
Interface SDS Enables Intelligence KM Fast Easy Learn Unique

9811 -
981201 -  ..
981202 - SDS Amazing Utopia Inspirational - Big Clues for Better Productivity
981203 - Clues Solving Information Overload with Culture of Knowledge
981204 - Culture of Knowledge Transitions from IT to Solve Information Overload
981205 -
981206 - Follow up ref SDS 96 VR6M.
981207 -
981208 - Are people ready for working intelligently?  POIMS points out there is
981209 - no tradition for intelligence work in business, ref OF 1 5820, citing
981210 - higher tolerance for mistakes than the military, from NWO. ref OF 3
981211 - 4099
981213 -  ..
981214 - Jack's report today, that work for two years on OHS/DKR sponsored by
981215 - SRI has not produced clues on improving productivity of analysis to
981216 - make better use of information, conflicts with the record.  For
981217 - example, on 010315 clues were submitted answering a request by Henry
981218 - van Eykan for solving information overload. ref SDS 96 VR6M
981220 -  ..
981221 - Jack's letter on 001130 saying SDS has the right interface for
981222 - knowledge management, ref SDS 91 1O4L, is a big clue for improving
981223 - productivity.  Another clue is Henry's letter on 000926 reporting SDS
981224 - solves information overload, and asking if lack of intelligence that
981225 - hampers national security and weighs down the economy justifies effort
981226 - to learn a new way of working using SDS instead of continuing to use
981227 - IT? ref SDS 77 004M
981229 -  ..
981230 - Summarizing evidence showing SDS supports good management....
981231 -
981232 -  • PG&E found SDS improves management........941230, ref DRP 9 0001
981233 -  • USACE reported SDS supports "intelligence"
981234 -    that improves productivity................970328, ref DRP 10 6172
981235 -  • USACE says SDS saves time money ROI 10:1..971007, ref DRP 11 0001
981236 -  • DNRC found SDS improves management........010725, ref SDS A7 0001
981237 -  • Information converted into knowledge......000120, ref SDS 47 5063
981238 -  • Integrate time and information............000208, ref SDS 49 4320
981239 -  • Knowledge Space augments intelligence.....000208, ref SDS 49 4905
981240 -  • Dick Karpinski report SDS best DKR........000227, ref SDS 51 0897
981241 -  • Bill Bearden SDS on right track...........000405, ref SDS 57 3877
981242 -  • Jack Park says SDS manages experience.....000405, ref SDS 57 0924
981243 -  • Jack Park reports SDS proof of concept....000426, ref SDS 61 3315
981244 -  • Jack Park wants SDS Knowledge Space.......000503, ref SDS 62 6138
981245 -  • Jack Park says SDS already running DKR....000504, ref SDS 63 6082
981246 -  • Paul Fernhout says SDS manages DKR........000613, ref SDS 69 0001
981247 -  • Eric Armstrong complained Doug Engelbart
981248 -    proposes architecture based on SDS........000824, ref SDS 73 PU5N
981249 -  • Action Items OHS/DKR demonstrate DKR......000922, ref SDS 76 0001
981250 -  • Work product demonstrates intelligence....001017, ref SDS 80 1575
981251 -  • Doug Engelbart indicates SDS best KM......001027, ref SDS 82 XR3H
981252 -  • Henry van Eykan SDS improves memory.......001105, ref SDS 85 FB4I
981253 -  • Jack Park SDS amazing proves claims.......001116, ref SDS 86 0001
981254 -  • Paul Fernhout SDS inspirational...........001116, ref SDS 86 H23M
981255 -  • Jack Park SDS has structure for KM........001130, ref SDS 91 R73H
981256 -  • Jack Park SDS interface useful for KM.....001130, ref SDS 91 1O4L
981257 -  • Curt Carlson relies on Pat Lincoln's
981258 -    assessment of SDS for SRI.................010122, ref SDS 95 GM5F
981259 -  • Jack Park SDS remembers every little......010411, ref SDS 98 X34F
981260 -    thing.....................................010411, ref SDS 98 X34F
981261 -  • SDS utopia everything in right place......010425, ref SDS 99 EP7F
981262 -  • Eric Armstrong SDS amazing memory.........010916, ref SDS B3 0001
981263 -  • Morris Jones SDS memory powerful..........020110, ref SDS D5 I84G
981264 -  • Gary Johson SDS track history better......020217, ref SDS D8 P64K
981266 -  ..
981267 - Eric's report on 010916 that SDS enables amazing organizational memory
981268 - with mechanisms that obviously work, ref SDS B3 0001, aligns with a
981269 - report on 010425 that SDS use cases are a "utopia" compared with other
981270 - methods. ref SDS 99 EP7F  A few days earlier Jack Park was frustrated
981271 - because SDS support for organizational memory enables remembering
981272 - "every little thing," ref SDS 98 X34F, which contrasts with Eric's
981273 - complaint that others cannot find anything.
981275 -       ..
981276 -      [On 011004 Eugene Kim suggests review information only within
981277 -      available time, ref SDS B7 EC5N; use back-link data base for
981278 -      email supported by DayPop, ref SDS B7 LB4M; adopt new way of
981279 -      working with formal system of RFCs that adds value to information
981280 -      by separating wheat from chaff, ref SDS B7 M16F; hire librarian
981281 -      to save time and money organizing the record. ref SDS B7 JU5O
981283 -  ..
981284 - Over the past year people around the world have called and written
981285 - unsolicited endorsement of SDS records on the Internet that helped
981286 - solve their problems.  People report SDS is neat, cool, out of the
981287 - box, futuristic, saves time, saves money, reported on 010907.
981288 - ref SDS A9 KX3L
981290 -  ..
981291 - On 010517 Pat Lincoln, Director of Computer Science for SRI
981292 - International, noted SDS helping people save time and money as a by
981293 - product of performing individual tasks greatly aids collaboration.
981294 - ref SDS A2 4Q5I  Leveraging the synergy of self-interest dynamics to
981295 - produce knowledge assets that help others is the heart of the SDS
981296 - design for enterprise management explained in POIMS. ref OF 1 0858
981298 -  ..
981299 - On 010725 an executive in state government reported SDS is a new way
981300 - of working that uses technology to save time and money for knowledge
981301 - work. ref SDS A7 WJ7L  On 010924 an IT executive reported nothing else
981302 - improves management like SDS, because synergy between design and use
981303 - over a long period has worked out a useful interface ref SDS B6 NK4J,
981304 - and, further, that nobody else has learned the value of organizational
981305 - memory because no other capability exists to capture and add
981306 - intelligence. ref SDS B6 XT5F
981308 -  ..
981309 - This record provides a lot of "clues" for improving productivity to
981310 - analyse daily information, which Eric requests today. ref SDS 0 EC5N
981312 -  ..
981313 - Since there are plenty of clues, and since help is easily obtained,
981314 - there must be something else frustrating productivity that is dragging
981315 - down the economy and damaging national security. ref SDS 0 O76L
981317 -  ..
981318 - Two points are suggested from this record.....
981319 -
981320 -    1.  Microsoft is fast and easy for information and entertainment,
981321 -        but not adding intelligence to create knowledge. see analysis
981322 -        on 010916, ref SDS B3 156H  Steve Balmer reported on 010510
981323 -        Microsoft expects to have a solution in 5 years. ref SDS A1
981324 -        8Y8H
981325 -        ..
981326 -    2.  SDS is fast, easy and fun for doing intelligence work
981327 -        that converts information into knowledge, using an interface
981328 -        that turns the structure of knowledge into useful tools,
981329 -        reported by Jack Park on 001130. ref SDS 91 1O4L
981331 -  ..
981332 - If you want information and entertainment, use Microsoft.
981334 -  ..
981335 - If you need intelligence and knowledge, use SDS.
981336 -
981337 -     [On 011113 recommend using SDS answering letter from Henry van
981338 -     Eyken that adds some intelligence to information, and based on
981339 -     ideas from religion and law for alignment. ref SDS D2 016P
981341 -  ..
981342 - It is not necessary to give up one to use the other.  We need both
981343 - information and intelligence to avoid a hopeless quagmire that worries
981344 - Eric today. ref SDS 0 EC5N
981346 -  ..
981347 - The question is whether people want intelligence support in light of
981348 - Henry's report on 000926 that people don't care about productivity
981349 - enough to learn a new way of working called out by Doug Engelbart on
981350 - 991222. ref SDS 77 004M
981351 -
981352 -      [On 011010 suggest continual learning, ref SDS C2 PG4K, that
981353 -      enables command and control using "intelligence" rather than give
981354 -      up on communication, because links are frustrating. ref SDS C2
981355 -      KS6G
981356 -
981357 -
981358 -
981359 -
981360 -
981361 -
9814 -

SUBJECTS
Laziness Encourages Grazing Foraging on Information in Email Instead
Laziness Enabled by Denial to Satisfy Addiction Interface Fast Easy I
Polishing Brass Arranging Chairs Comfort Ease of Use Interface Become
Overkill Denial Enables Addiction Bad Habits Existing Skills Harm Pro

AA06 -
AA0701 -  ..
AA0702 - Overkill Excuses Polishing Brass on Titanic While Intelligence Ignored
AA0703 - Laziness Uses Overkill for Denial to Excuse Refusal to Learn
AA0704 - Care About Laziness Denies Intelligence Productivity as Overkill
AA0705 -
AA0706 - A report On 010720 claims Microsoft has powerful features that improve
AA0707 - productivity, but people just won't use them. ref SDS A6 L25K
AA0709 -  ..
AA0710 - Jack Park discussed laziness on 010908, ref SDS B0 YF5O, that appeals
AA0711 - strongly to feel good management, explained on 000920. ref SDS 74 T33H
AA0713 -  ..
AA0714 - The report on 010720 further claimed SDS intelligence capability that
AA0715 - is not supported by Microsoft and others is "overkill." ref SDS A6
AA0716 - JG6M
AA0718 -  ..
AA0719 - This calculus can be represented as an equation of the form.....
AA0720 -
AA0721 -
AA0722 -                SDS Utopia - Microsoft = overkill
AA0723 -
AA0725 -  ..
AA0726 - If SDS intelligence support is overkill, rather than an advantage for
AA0727 - solving Eric's problem, then failure to get analysis done in a timely,
AA0728 - competent manner, as Eric reports today, is due to laziness under
AA0729 - Jack's report on 010908, which is another way of saying people refuse
AA0730 - to exercise diligence called out by Eugene on 001126. Perhaps then
AA0731 - Grant Bowman erred in saying better technology is needed, and the
AA0732 - answer is simply working harder, called out by Eugene.
AA0734 -  ..
AA0735 - However, the extreme urgency in Eric's letter today, makes clear that,
AA0736 - if Microsoft had features that enable Eric to do intelligence work,
AA0737 - then Eric would use them and report to the OHS/DKR on his findings.
AA0738 - Eric has many qualities, but laziness is not among them.
AA0739 -
AA0740 -
AA0742 -  ..
AA0743 - Economy Sinks Like Titanic Care About Comfort Ignores Productivity
AA0744 - Polish Brass Arrange Chairs While Economy Sinks under Bumbling of IT
AA0745 - Overkill Enables Denial to Indulge Laziness Over Intelligence
AA0746 -
AA0747 - Attributing SDS usability for intelligence to overkill is an enabling
AA0748 - strategy of denial for excusing highly addictive habits doing things
AA0749 - that feel good, but are not productive, explained on 010908.
AA0750 - ref SDS B0 YF5O,
AA0752 -  ..
AA0753 - For example, on 010917 Eric cited "interface" as a bigger incentive
AA0754 - than productivity for technology, ref SDS B5 616I, yet sets out in
AA0755 - detail today great anguish people suffer from not being productive
AA0756 - doing analysis, discussed further above. ref SDS 0 EC5N
AA0758 -  ..
AA0759 - Feel good management was identified on 911123, ref SDS 5 1331, and is
AA0760 - explained in NWO, ref OF 3 9691, and in POIMS. ref OF 1 4079
AA0762 -  ..
AA0763 - On 990625 Fortune magazine reported CEO's fail because they don't use
AA0764 - good management practice.  They want staff, lawyers, customers and
AA0765 - stock holders to use good management, but don't feel like making the
AA0766 - effort themselves.  Fortune characterized this as "psyche."
AA0767 - ref SDS 37 4914  On 990505 an executive in charge of airport
AA0768 - construction said the problem is "attitude." ref SDS 34 4732
AA0770 -  ..
AA0771 - Laziness was cited by Jack Park on 010908. ref SDS B0 UV4H
AA0773 -  ..
AA0774 - Blind adherence to tools and methods that are fast and easy, but
AA0775 - reduce productivity, compounds ignorance.  Like the Wizard of Oz and
AA0776 - Alice in Wonderland people feel good dismissing intelligence as
AA0777 - "overkill" while rushing to a meeting, seminar or to the growing lines
AA0778 - for the unemployed and chapter 11, as the economy implodes.  Failing
AA0779 - to even acknowledge clues and to try a new way of working to solve the
AA0780 - dominate problem of our time is polishing the brass and arranging
AA0781 - chairs on the deck, as the Titanic falls slowly beneath the waves,
AA0782 - according to Eric's report today. ref SDS 0 EC5N
AA0783 -
AA0785 -  ..
AA0786 - Microsoft Benefits Market Care About Interface More than Intelligence
AA0787 -
AA0788 - Feel good management that calculates usability for intelligence as
AA0789 - "overkill" enables Microsoft to enjoy strong earnings, because people
AA0790 - care about user interface more than they care about falling earnings
AA0791 - and stock prices, based on studies showing IT reduces productivity as
AA0792 - reported on 970919, ref SDS 28 4739, and for reasons Eric reports
AA0793 - today. ref SDS 0 EC5N
AA0794 -
AA0795 -
AA0796 -
AA0797 -
AA0798 -
AA08 -

SUBJECTS
Culture Knowledge Moves Customers Beyond IT with Intelligence
Ready for SDS Windows Version Morris Asks if there is Demand
Deferred Rewards KM Cannot Compete Information Immediate Rewards Disr
Economy Decline Increases Need for Good Management Too Many People Ha
Intelligence Overkill Until People Get Killed Lose Job
Overkill Fix Small Problems Analysis Intelligence
No Budget for Saving Time Money Using Intelligence Ignorance Fear Den

B609 -
B61001 -  ..
B61002 - Culture of Knowledge Lifts Civilization Beyond IT with Intelligence
B61003 - Frustrated IT Customers Ready to Learn How to Save Time and Money??
B61004 -
B61005 - Eric found SDS has amazing support for personal and organizational
B61006 - memory with mechanisms that obviously work, reported on 010916.
B61007 - ref SDS B3 0001  SDS mechanisms support....
B61009 -     ..
B61010 -    proactive concurrent discovery.............960620, ref SDS 23 1101
B61011 -    deliberative analysis......................940609, ref SDS 11 8854
B61012 -    intelligence fast easy fun.................001004, ref SDS 79 6N9G
B61014 -  ..
B61015 - Research on 900319 showed that memory is the driving force of human
B61016 - reasoning, ref SDS 4 0005, which is the capability Eric wanted to
B61017 - augment in his letter on 000423. ref SDS 60 5096  Today, he reports
B61018 - analysis for reasoning is paralyzed using the tools he likes.
B61019 -
B61020 -      [On 011010 suggest continual learning, ref SDS C2 PG4K, that
B61021 -      enables command and control using "intelligence" rather than give
B61022 -      up on communication, because links are frustrating. ref SDS C2
B61023 -      KS6G
B61025 -  ..
B61026 - On 010425 Morris reported SDS uses cases are a utopia compared with
B61027 - using other methods, with everything in the right place at the right
B61028 - time. ref SDS 99 EP7F  Off hand, this sounds like the solution to
B61029 - Eric's problem. ref SDS B4 KA6H
B61031 -  ..
B61032 - Since mechanisms people like using are hopeless, ref SDS 0 EC5N, the
B61033 - only question is whether care about intelligence to strengthen
B61034 - productivity can overcome attraction of tools that are unproductive,
B61035 - because people are addicted to using familiar things in familiar ways,
B61036 - reported on 010916. ref SDS B3 O14M
B61037 -
B61038 -
B61040 -  ..
B61041 - Respect for User Balances Productivity and Interface
B61042 - Front-end Investment Proactive Problem Handling Seems Like Overkill
B61043 - Intelligence Seems Like Overkill Until People Get Killed
B61044 - CIA Needs Stronger Intelligence for Proactive Discovery of Problems
B61045 -
B61046 - On 000921 Eric explained customers sacrifice productivity in order to
B61047 - feel comfortable using an interface that is fast and easy. ref SDS 75
B61048 - TY9M  Today, Eric reports the interface he uses that is fast and easy
B61049 - for information and games is not fast and easy for analysis, and so it
B61050 - is not comfortable for adding intelligence to information in order to
B61051 - create timely, useful knowledge that improves productivity.
B61053 -  ..
B61054 - In fact, Eric says the interface he uses is a hopeless quagmire that
B61055 - does not support proactive analysis of combinations. ref DRT 1 NI5H
B61057 -  ..
B61058 - CIA has the exact same problem:  not enough time for analysis that
B61059 - creates intelligence, according to Eric's letter today. ref DRT 1 IR9N
B61060 - On 980815 the need for analysis for intelligence to protect national
B61061 - security was widely reported. ref SDS 32 1173  On 010911 failure to
B61062 - perform analysis prevented using proactive intelligence to avoid
B61063 - attacks in New York and on the Pentagon that caused the death of 5,000
B61064 - people and damages in the range of $100B. ref SDS B1 0001
B61066 -  ..
B61067 - US Army Corps of Engineers reported SDS enables proactive intelligence
B61068 - using Communication Metrics for concurrent discovery that relies on
B61069 - communication being a predicate to action. ref DRP 10 6172  USACE also
B61070 - reported that this capability saves time and money with ROI of 10:1.
B61071 - ref DRP 11 0001
B61073 -  ..
B61074 - Jack Park reported on 001130 that SDS has the interface for turning
B61075 - the structure of knowledge into tools that are effective for users.
B61076 - ref SDS 91 1O4L
B61078 -  ..
B61079 - On 000921 Eric posed an important marketing principle that respect for
B61080 - the customer requires providing a user interface customers like.
B61081 - ref SDS 75 0R9O
B61083 -  ..
B61084 - Respect has many dimensions within the binary structure of existence.
B61086 -  ..
B61087 - People balance respect for productivity and earnings with desire to
B61088 - work on familiar things in familiar ways.  As long as people are safe
B61089 - and money is coming in people opt for using comfortable tools and deny
B61090 - that analysis is necessary by excusing lack of intelligence as
B61091 - overkill, and avoiding accountability by destroying the record and
B61092 - using communication skills to explain failure of national security,
B61093 - productivity and earnings are caused by Murphy's Law, see POIMS,
B61095 -  ..
B61096 - When security is threatened by people getting killed and being put out
B61097 - of work, respect for life and livelihood opts for investing time to
B61098 - work intelligently.  People don't care about Murphy, about being
B61099 - comfortable, nor about excuses of overkill, when immediate threats are
B61100 - perceived.
B61102 -  ..
B61103 - Respect for customers therefore requires providing a user interface
B61104 - for intelligence to meet care about security and productivity.
B61105 -
B61106 -
B61107 -
B61108 -
B61109 -
B61110 -
B61111 -
B612 -

SUBJECTS
Software Evaluation Information Overload Hopeless Customers Frustrate

B803 -
B80401 -  ..
B80402 - Complex Problems Evaluating Technologies Needs DKR for Analysis
B80403 - Evaluating Technology Needs Categories, Ratings, Combinations - DKR
B80404 - Categories, Ratings, Combinations Needs DKR for Productive Analysis
B80405 -
B80406 - Eric says frustration of information overload paralyzes productivity
B80407 - because analysis is a hopeless quagmire of complexity, cited in his
B80408 - letter today, per above, ref SDS 0 EC5N, that occurs when evaluating
B80409 - technologies, as Henry noted in his letter last March on 010315.
B80410 - ref SDS 96 L53H
B80412 -       ..
B80413 -      [On 011010 suggest continual learning, ref SDS C2 PG4K, that
B80414 -      enables command and control using "intelligence" rather than give
B80415 -      up on communication, because links are frustrating. ref SDS C2
B80416 -      KS6G
B80418 -       ..
B80419 -      [On 011113 recommend using SDS answering letter from Henry van
B80420 -      Eyken that adds some intelligence to information, and based on
B80421 -      ideas from religion and law for alignment. ref SDS D2 016P
B80423 -  ..
B80424 - Eric wants recommendations for a way to identify technologies, explain
B80425 - combinations that improve productivity, ref DRT 1 60VR, and are
B80426 - organized in categories to facilitate understanding, ref DRT 1 4D7L,
B80427 - using a rating system to guide decisions on investing time for further
B80428 - research. ref DRT 1 6D8I
B80429 -
B80430 -        [On 011102 Doug Engelbart requested a system to help evaluate
B80431 -        technology, during a meeting on 000322. ref SDS C8 CF6L
B80433 -         ..
B80434 -        [On 020718 Eric proposes using analysis for adding metadata to
B80435 -        information suggested by Doug for identifying categories, which
B80436 -        he expects will save time and money by helping to generate
B80437 -        useful knowledge. ref SDS E4 M74J
B80439 -       ..
B80440 -      Doug Engelbart launched the OHS/DKR project under sponsorship of
B80441 -      SRI to improve managing complex problems.
B80442 -      ..
B80443 -      Dynamic knowledge repository (DKR) was proposed by Eric on
B80444 -      000120, ref SDS 47 4466, to solve information overload using a
B80445 -      system to harness the knowledge base; organization was as a core
B80446 -      requirement. ref SDS 47 5063
B80447 -      ..
B80448 -      On 000221 Jack Park reported organizing information into an
B80449 -      effective ontology is difficult, i.e., a Pandora's box of
B80450 -      complexity, which aligns with Eric's report today. ref SDS 50
B80451 -      3248
B80453 -       ..
B80454 -      Why Eric isn't using Traction to solve his problem?
B80456 -       ..
B80457 -      On 000414 Eric recommended OHS/DKR use Traction to help manage
B80458 -      categories, which is closely related to the ontology ideas Jack
B80459 -      raised on 000221. ref SDS 58 1350,
B80460 -
B80461 -         [On 011102 Twisted Systems reports Traction solves
B80462 -         Eric's requirement for categories. ref SDS C8 916Q
B80464 -       ..
B80465 -      On 000508 Joe Williams recommended that a section on ontology be
B80466 -      added to the project specs, which Eric prepared, called CDS at
B80467 -      that time. ref SDS 65 5972
B80468 -      ..
B80469 -      On 000601 Eric issued v0.7 of CDS specs implementing Joe's
B80470 -      idea to add scope for categories, based on Traction. ref SDS 67
B80471 -      5933
B80473 -       ..
B80474 -      On 000623 Jack Park supported Joe and Eric calling for OHS/DKR to
B80475 -      help organize the record. ref SDS 71 9900  Jack presented plans
B80476 -      for an engine to do this work. ref SDS 71 2915
B80478 -       ..
B80479 -      On 010620 Lee Iverson issued ideas for NODAL to organize the
B80480 -      record to help solve the category problem Eric cites. ref SDS A5
B80481 -      3M6J
B80483 -       ..
B80484 -      On 010917 review of Eric's work on OHS/DKR indicates that SDS can
B80485 -      help solve the problem he faces. ref SDS B5 DU5M
B80486 -
B80487 -
B80488 -
B80489 -
B80490 -
B805 -

SUBJECTS
Innovation Loop Not Enough Time to Create Technology for Saving Time
Revenue Planning Needed for Budget
Innovation Loop DKR Team Does Not Have Enough Time to Create DKR to S
Payment for Hard Work Evaluate Technologies Slow Progress Open Source
KM Hard Work Requires Skills Tools Time Emotinoal Stability
Hard Work Solving Complex Problem Develop KM, Eric Armstrong
Secret SDS No Other Technology Supports KM
Hard Work KM Requires Skill Tools Time Emotional Stability Support to
Pay for Hard Work to Perform KM Using Tools Methods Everybody Likes,
Fast Easy SDS User Interface People Prefer Hard Work Must Pay to Use
Innovation Loop Programmers Don't Know What to Program to Improve Man
Innovation Loop Experience Needed Build Faith to Invest Limited Time
Counterintuitive Innovation Loop Programmers Don't Know What to Progr

C215 -
C21601 -  ..
C21602 - Hard Work Doing KM Requires Payment for Performance
C21603 - Saving Time and Money Core Evaluation Criteria
C21604 - Innovation Loop DKR Can't be Built Because No DKR to Build It
C21605 - Payment for Hard Work of Knowledge Management with Familiar IT Methods
C21606 -
C21607 - Eric indicates handling daily working information to discover, develop
C21608 - and deploy technology for better handling of information is such a
C21609 - hopeless quagmire of complexity using tools and methods everybody
C21610 - likes, per above, ref SDS 0 EC5N, that people must be paid to perform
C21611 - hard work for making progress on the OHS/DKR project. ref DRT 1 6D8I
C21612 - This aligns with research on 000307 showing Knowledge Management is
C21613 - slow, tedious hard work using tools and methods everybody likes.
C21614 - ref SDS 52 5182  KM is fast and easy using SDS interface, noted by
C21615 - Jack Park on 001130, ref SDS 91 H17O, but people prefer hard work
C21616 - (i.e., diligence) reported on 001126, ref SDS 88 QW8I, in order to
C21617 - avoid the effort of leaning a new way of working that saves time and
C21618 - money.
C21620 -  ..
C21621 - This presents an innovation loop since the purpose of the OHS/DKR
C21622 - project is to create a solution for making KM fast and easy, reported
C21623 - on 000120, ref SDS 47 2688, and in the launch meeting on 000324.
C21624 - ref SDS 53 5880  At that time, OHS/DKR team expected providing this
C21625 - capability would be a Killer Application because a lot of people want
C21626 - better productivity, as Eric is requesting today. ref SDS 53 4877
C21628 -      ..
C21629 -     [On 011023 Eric concurs organizing OHS/DKR record is useful for
C21630 -     mining the archive; he offers ideas to streamline the work, but
C21631 -     does not volunteer. ref SDS C3 LD5J
C21633 -      ..
C21634 -     [On 020530 Eric says people use SDS to benefit from amazing
C21635 -     organizational memory. ref SDS E1 Y89F
C21637 -  ..
C21638 - Paying for hard work to advance OHS/DKR was discussed during project
C21639 - launch planning on 000324. ref SDS 53 1450  On 000423 Eric submitted
C21640 - analysis showing need for funding. ref SDS 60 0784
C21641 -
C21642 -     [On 011004 Eugene Kim proposed appointing a librarian to organize
C21643 -     the record; does not explain how this work can be accomplished
C21644 -     faster, better and cheaper, nor is payment for doing the hard work
C21645 -     explained. ref SDS B7 JU5O
C21647 -      ..
C21648 -     [On 011010 suggest continual learning, ref SDS C2 PG4K, that
C21649 -     enables command and control using "intelligence" rather than give
C21650 -     up on communication, because links are frustrating. ref SDS C2
C21651 -     KS6G
C21653 -  ..
C21654 - Whether or not Eric is paid to investigate technologies, the issue is
C21655 - how to work faster, better and cheaper.
C21656 -
C21657 -      [On 011023 volunteer to help team organize OHS/DKR record per
C21658 -      Henry's recommendation for helping to solve Eri's problem.
C21659 -      ref SDS C3 0001
C21661 -  ..
C21662 - Eric has prepared specifications for a DKR system to accomplish the
C21663 - task for which he requests recommendations today.....
C21664 -
C21665 -         DKR will boggle mind................000125, ref SDS 48 3867
C21666 -         CDS detailed specs for DKR..........000505, ref SDS 64 0001
C21667 -         Categories added to specs...........000601, ref SDS 67 0001
C21669 -  ..
C21670 - Who, then, can offer counsel that Eric will heed, when Eric is an
C21671 - expert on solving the problem?  Disruptive technologies that provide
C21672 - innovation of first impression create an innovation loop for
C21673 - engineers, marketing managers and customers alike, as explained on
C21674 - 010924, ref SDS B6 L17F and ref SDS B6 UQ3J
C21676 -  ..
C21677 - On 001122 Eric was discouraged about difficulties converting plans
C21678 - into action. ref SDS 87 0001  At that time unsolicited help was
C21679 - offered to expedite progress. ref DIP 9 0001 On 001127 Eric rejected
C21680 - recommendations, noting knowledge management is a complex problem to
C21681 - solve. ref SDS 89 0001  Now a year later, Eric asks for help.
C21682 -
C21683 -
C21684 -
C21685 -
C21686 -
C21687 -
C217 -

SUBJECTS
Objectives Alignment with OHS/DKR Primary Criteria for Investigating
Application Criteria for Investigating New Criteria How Will It be Us
New Way Working KM User Interface for Analysis Intelligence Add Intel
Deployment Scenarios for Applications Application Criteria for Invest
Savings Cost Time Deployment for Applications Application Criteria fo
Development Time Cost for Technology to Accomplish Proposed Benefits
Criteria Reviewing Correspondence and Links on Development Work
Decision Support Accurate Understandings Command Control Record Semio

CJ10 -
CJ1101 -     ..
CJ1102 -    Criteria to evaluate technology augmenting intelligence
CJ1103 -
CJ1104 -    Answering Eric's request for recommendations to strengthen review
CJ1105 -    of daily working information, ref DRT 1 JU4H, by solving problem of
CJ1106 -    information overload which he explains above, ref SDS 0 EC5N, ideas
CJ1107 -    include....
CJ1109 -         ..
CJ1110 -        [On 030111 Eric submitted criteria he likes to evaluate project
CJ1111 -        progress. ref SDS F5 YN77
CJ1113 -     ..
CJ1114 -    SDS is helpful for adding intelligence that converts information
CJ1115 -    into useful knowledge, based on the record above. ref SDS 0 R18J
CJ1117 -     ..
CJ1118 -    People submitting information for consideration should perform the
CJ1119 -    following tasks....
CJ1120 -
CJ1121 -       1.  Alignment with objectives, requirements, commitments
CJ1122 -
CJ1123 -           This requires a delineation of objectives.
CJ1125 -                  ..
CJ1126 -                 Knowledge Management requires front-end investment of
CJ1127 -                 more than 20 minutes to configure and learn how to use
CJ1128 -                 organic structure for assigning and locating relevant
CJ1129 -                 context, as noted on 890523. ref SDS 1 SQ5L
CJ1131 -               ..
CJ1132 -           For example, on 991222 Doug wants a new way of thinking
CJ1133 -           about the way we work, learn, live together. ref SDS 46 3696
CJ1135 -            ..
CJ1136 -           How will thinking, working and learning change?
CJ1138 -            ..
CJ1139 -       2.  Applications,
CJ1140 -
CJ1141 -              Science, education, health, industry, journalism, law,
CJ1142 -              engineering, government, etc.
CJ1144 -            ..
CJ1145 -       3.  Deployment scenarios time and cost
CJ1146 -
CJ1147 -              Here is how I my lawyer would use it.
CJ1148 -              Here is how my doctor would use it.
CJ1149 -              Here is how to dig a ditch.
CJ1150 -              Deployment will cost x and take y many months/years.
CJ1152 -            ..
CJ1153 -       4.  Time and cost savings.
CJ1154 -
CJ1155 -            ROI is calculated as follows....
CJ1157 -            ..
CJ1158 -       5.  Development time and expense
CJ1160 -            ..
CJ1161 -           We can create this ready for field testing in x number of
CJ1162 -           years at a cost of y dollars, as follows...
CJ1163 -
CJ1165 -       ..
CJ1166 -      [On 011113 recommend using SDS answering letter from Henry van
CJ1167 -      Eyken that adds some intelligence to information, and based on
CJ1168 -      ideas from religion and law for alignment. ref SDS D2 016P
CJ1170 -       ..
CJ1171 -      [On 011004 Eugene Kim suggested using formalism for submitting
CJ1172 -      ideas on new technologies with a system of RFCs that add value to
CJ1173 -      information by separating wheat from chaff. ref SDS B7 M16F
CJ1175 -       ..
CJ1176 -      [On 021126 working with Gary cited research procedures in
CJ1177 -      this record. ref SDS F4 6Z6V
CJ1178 -
CJ1179 -
CJ1180 -
CJ1181 -
CJ1182 -
CJ1183 -
CJ12 -

SUBJECTS
Work Product Compared to Present Work Product Applications
Usability Functionality Readable Browsable Usable History Discussion
Usability by Others Not Just Developer Impacts Market Acceptance Succ
Useability History Discussions SDS User Interface Functionality Usabi
Usefulness Balanced with User Friendliness Respects Customers Desire
Organizational Memory Analysis Context Story Who What When Where Why
Useful Killer App Used a Lot Everyday by Everyone for Everyone Augmen
Usability Interface Turns Structure for KM into Useful Tool for Users
Amazing Work Product Shows SDS on Internet Supports Organizational Me
Work Product Demonstrates Organizational Memory Who What When Where W
Work Product on Internet Demonstates SDS Provides Structure of Knowle

CU13 -
CU1401 -     ..
CU1402 -    These criteria can be applied through the following three (3)
CU1403 -    factors....
CU1405 -         ..
CU1406 -    1.  Work product - usability and application
CU1407 -
CU1408 -        What is produced using technology and how does the work product
CU1409 -        compare with other methods in relation to OHS/DKR objectives.
CU1410 -
CU1411 -        How big an impact would work product have on needs and
CU1412 -        requirements in particular application scenarios?
CU1414 -         ..
CU1415 -        For example, on.....
CU1416 -
CU1417 -            010414 Eric reported Traction is a diamond and should
CU1418 -            be pilot tested.
CU1419 -            ..
CU1420 -            On 010916 Eric wrote a letter saying SDS enables
CU1421 -            amazing memory using mechanisms that obviously work.
CU1422 -            ref SDS B3 0001  Earlier, on 001116 Jack made a similar
CU1423 -            finding. ref SDS 86 0001
CU1424 -
CU1425 -
CU1426 -
CU15 -

SUBJECTS
Cost Benefits ROI New Technology
Cost Benefit Balance Usefulness User Friendliness Respects Customers
Cost/Benefit KM Civilization
10:1 ROI Killer Application Cost Effective

DT06 -
DT0701 -         ..
DT0702 -    2.  Cost and benefits, ROI....
DT0703 -
DT0704 -        How much does new technology cost to acquire and deploy?
DT0705 -
DT0706 -        Self-evident savings - basis of assessment?
DT0708 -         ..
DT0709 -        How long does it take to learn, special training, special
DT0710 -        support?
DT0711 -
DT0712 -           [On 011206 letter to Jack Park recommends communication
DT0713 -           focus on this criteria. ref SDS D4 5S4G
DT0714 -        ..
DT0715 -        How much time and money is saved....
DT0717 -         ..
DT0718 -        a. How much does it cost to use other methods to produce
DT0719 -           comparable work product and results?
DT0721 -         ..
DT0722 -        b. How much does it cost to avoid addressing needs satisfied by
DT0723 -           new technology work product?
DT0724 -
DT0725 -
DT0726 -
DT08 -

SUBJECTS
Pilot Test Verify Analysis Usability ROI Work Product New Technology
Pilot Test Avoid Effort Laziness Enabled by Denial to Satisfy Addicti
Pilot Test Criteria for Evaluating Investigate New Technology

E605 -
E60601 -         ..
E60602 -    3.  Pilot test, experiment technology that passes points 1 and 2
E60603 -
E60604 -        Einstein argued experience is only source of knowledge,
E60605 -        reviewed on 991124, ref SDS 45 VO8L, everything else is
E60606 -        speculation, guessing.
E60608 -         ..
E60609 -        Andy Grove recommends people experiment to discover usefulness
E60610 -        and verify cost benefits of technology and new methods,
E60611 -        reviewed on 980307. ref SDS 29 3416
E60613 -         ..
E60614 -        Doug Engelbart proposes pilot testing, reviewed on
E60615 -        991222. ref SDS 46 5402
E60617 -         ..
E60618 -        Eric Armstrong feels people only have 20 minutes to pilot test,
E60619 -        reviewed on 000227, ref SDS 51 3528; worries today there is not
E60620 -        enough time to pilot test everything, and by definition, most
E60621 -        pilot test will fail, so there is fear of wasting time and
E60622 -        money looking for something that works better than what is
E60623 -        already being used. ref DRT 1 OK4I
E60625 -         ..
E60626 -        Time can be saved pilot testing everything by first assessing
E60627 -        points 1 and 2.
E60628 -
E60629 -
E60630 -
E60631 -
E607 -

SUBJECTS
Recommendations Help OHS/DKR Team Previously Submitted
Starter Technologies DKR/OHS, 000504
Recommendations Methods Tools For Evaluating Information on New Techn

E905 -
E90601 -  ..
E90602 - Recommendations to Solve Eric's Need for Intelligence Support
E90603 -
E90604 - There have been a lot of recommendations over the past two years for
E90605 - various starter technologies, including Zope, Wiki, Squawk, Dope, DOM,
E90606 - Purple, BrowseUp, Wibi, Slashdot, Plink, IBIS, Robert's Rules of Order
E90607 - and many, many more. (see objective to avoid wasting time
E90608 - "re-inventing the wheel, on 000324. ref SDS 53 JY4F
E90610 -  ..
E90611 - There have, also, been recommendations based on the criteria set out
E90612 - above. ref SDS 0 M16F
E90613 -
E90614 -    1.  000120 Welch recommended identify difference between
E90615 -        information and knowledge. ref SDS 47 5063
E90616 -
E90617 -    2.  000208 Welch recommended integrating time and information to
E90618 -        convert information into knowledge. ref SDS 49 4905
E90620 -         ..
E90621 -    3.  000227 Dick Karpinski recommended SDS as best DKR. ref SDS 51
E90622 -        0897
E90624 -         ..
E90625 -    4.  000307 Doug Engelbart recommended defining knowledge.
E90626 -        ref SDS 52 4820
E90628 -         ..
E90629 -    5.  000414 Eric recommended Traction. ref SDS 58 3450
E90631 -             ..
E90632 -            On 011102 Traction work product reviewed. ref SDS C8 0001
E90634 -         ..
E90635 -    6.  001027 Doug Engelbart advised SDS is the best KM solution he
E90636 -        has seen. ref SDS 82 XR3H  Previously Doug reviewed Traction on
E90637 -        000326. ref SDS 54 0001
E90639 -         ..
E90640 -    7.  001126 Henry van Eykan recommended SDS, ref SDS 88 0001, from
E90641 -        having seen a demonstration on 001105. ref SDS 85 WG6F
E90643 -         ..
E90644 -    8.  001126 Eugene Kim recommended using email with diligence
E90645 -        ref SDS 88 QW8I  Grant Bowman said email doesn't work very well
E90646 -        no matter how much diligence is used. ref SDS 88 X8PW
E90648 -            ..
E90649 -           Today, Eric seems to be agreeing with Grant, indicating that
E90650 -           email with greater diligence has failed.
E90652 -         ..
E90653 -    9.  010517 Pat Lincoln found SDS handles categories effectively,
E90654 -        based on a demonstration at SRI. ref SDS A2 UN4L
E90656 -         ..
E90657 -   10.  On 010913 Eric found that SDS adds value to information by
E90658 -        adding connections to history. ref SDS B2 1U3O
E90660 -         ..
E90661 -   11.  010916 Eric found SDS enables amazing memory with mechanisms
E90662 -        that obviously work, wants better interface. ref SDS B3 0001
E90664 -         ..
E90665 -   12.  010916 Eric found that dialog maps being used by Eugene Kim
E90666 -        take a lot of extra effort. ref SDS B4 4J4J
E90667 -
E90668 -
E90669 -
E90670 -
E90671 -
E90672 -
E907 -

SUBJECTS
Recommend Eric Try Traction, If Traction Fails Try SDS, If SDS is Und
Traction, Journaling, by Twisted Systems, 000326

ED04 -
ED0501 -  ..
ED0502 - Traction Best Recommendation for Eric if Intelligence Not Priority
ED0503 -
ED0504 - The project record shown above, ref SDS 0 AS4O, indicates the best
ED0505 - course is for Eric to try Traction for a month or so to see if it
ED0506 - solves the problems he wants solved, per above. ref SDS 0 EC5N
ED0507 -
ED0508 -     Over the past two years, there seem to be two (2) potential
ED0509 -     recommendations for meeting Eric's objective....
ED0510 -
ED0511 -         1.  Traction
ED0512 -         2.  SDS
ED0514 -      ..
ED0515 -     Eric feels SDS needs a better interface, reported on 010916, so he
ED0516 -     should try the program that seems most comfortable. ref SDS B3
ED0517 -     0001
ED0519 -      ..
ED0520 -     Traction is therefore recommended for Eric at this time.
ED0521 -
ED0522 -         [On 011102 comments by Traction on Eric's objectives indicate
ED0523 -         Traction is ideal for Eric. ref SDS C8 9I3U
ED0524 -
ED0525 -         [On 011102 Traction does not enable intelligence. ref SDS C8
ED0526 -         RL8G
ED0528 -      ..
ED0529 -     If Traction is not available, or if Traction doesn't work as well
ED0530 -     as expected, or if Traction works exactly as expected, but that
ED0531 -     does not turn out to be useful, because people don't really know
ED0532 -     what is useful until experience is gained, and if Eric wants to
ED0533 -     solve his problem of categories, i.e., is this really something he
ED0534 -     cares about, or just something to talk about when there is nothing
ED0535 -     else to do?  If he cares about it, then the record indicates SDS
ED0536 -     is the only choice, based on his review on 010916. ref SDS B3 0001
ED0538 -      ..
ED0539 -     This requires a compromise on requirements for user interface in
ED0540 -     order to obtain help on intelligence.  If user interface is more
ED0541 -     important than intelligence, then give up and continue the present
ED0542 -     course using IT until a desirable interface is available.
ED0543 -
ED0544 -
ED0545 -
ED0546 -
ED0547 -
ED0548 -
ED0549 -
ED0550 -
ED0551 -
ED0552 -
ED0553 -
ED0554 -
ED06 -