CONTACTS 
0201 - Armstrong Consulting
020101 - Mr. Eric Armstrong

SUBJECTS
Memory Improved by SDS Knowledge Space
Useful Design Time Organizes Chronology Context Causation Sequence Se
SDS Improves Memory, Henry van Eykan
SDS Amazing Memory Mechanism Obviously Works
SDS Shows Value for Historical Record
GUI Preferred Over Function Keys for Productivity
User Interface, Menus, Mouse, Speech
Amazed Fear SDS Records Can't Write Intelligence Overwhelmed Complexi
Care About Alternate Way to Explain Demand
Work Product on Internet Demonstates SDS Provides Structure of Knowle
SDS Enables Amazing Memory with Mechanisms that Obviously Work to Fin
Organize Information Find Everything Fast Easy SDS Flexible Structure
Utopia SDS Oraganization Utopia Everything in Right Place at Right Ti
Armstrong, Eric SDS Amazing Memory Mechanisms Obviously Work Organizi
Email Killer App Productivity Killed Can't Find Anything Using Organi
Amazing Memory SDS Enables with Mechanisms that Obviously Work to Fi

9318 -
9318 -    ..
9319 - Summary/Objective
9320 -
932001 - Follow up ref SDS 55 0000 ref SDS 53 0000.
932002 -
932003 - Received ref DRT 1 0001 from Eric Armstrong responding to the letter,
932004 - ref DIP 2 0001, explaining intelligence integrates pictures, text and
932005 - time, submitted to Doug Engelbart's group meeting at SRI on the
932006 - OHS/DKR project.
932008 -  ..
932009 - Eric says today....
932010 -
932011 -      It amazes me how much you manage to recall and put your fingers
932012 -      on, from so long ago.  Your mechanisms obviously work. If we
932013 -      could only slap a better interface on them... :_)
932015 -  ..
932016 - Earlier on 910520 Morris was amazed by SDS responsiveness that
932017 - provides efficient usability. ref SDS 4 HV51
932019 -  ..
932020 - On 001116 Jack Park reported SDS amazing ability to represent temporal
932021 - sequences of discussion that aids communication and collaboration.
932022 - ref SDS 37 953G
932023 -
932024 -    [On 010916 in another record today, Eric complains that nobody can
932025 -    find anything in the archives using other methods. ref SDS 56 KA6H
932027 -     ..
932028 -    [On 011003 Eric reports that productivity is paralyzed because
932029 -    people cannot find information. ref SDS 60 EC5N
932031 -     ..
932032 -    [On 020530 Eric commends SDS again, and indicates people would
932033 -    use SDS to benefit from better mechanisms for finding information
932034 -    when needed, ref SDS 69 Y89F, despite concerns about user
932035 -    interface raised today.
932037 -     ..
932038 -    [On 030528 Gary's records on project at major aerospace
932039 -    contractor improve understanding of what happened at meetings.
932040 -    ref SDS 71 0001
932042 -     ..
932043 -    [On 050303 binary search reduces time finding subjects from 17 down
932044 -    to 1 second in the organic structure of context; synergy with
932045 -    precision access for dynamic linking makes makes finding critical
932046 -    details fast and easy for "connecting the dots" in time to be
932047 -    effective, because everythng is in the right place at the right
932048 -    time. ref SDS 72 C16D
932050 -     ..
932051 -    [On 080831 Jack Park provides example of SDS benefits for better
932052 -    personal and organizational memory; noting document re-submitted
932053 -    because could not remember submission several months earlier.
932054 -    ref SDS 73 H65G
932056 -  ..
932057 - Eric's favorable assessment of SDS records supplements comments a few
932058 - days ago on 010913 commending SDS support for linking, ref SDS 54
932059 - 1U3O, and aligns with Jack Park's report on 001130 that SDS has the
932060 - user interface to make knowledge management a useful tool for people.
932061 - ref SDS 41 H17O  Last year on 000208 Doctor Racah at Kaiser found the
932062 - accuracy of SDS records amazing compared with typical medical records.
932063 - ref SDS 17 0001  Morris Jones reported on 010425 that using SDS is a
932064 - "utopia" with everything is in the right place at the right time.
932065 - ref SDS 47 EP7F  SDS mechanisms for organizing the record to find
932066 - information quickly in a context relevant to objectives and
932067 - requirements aligns with Eric's objective to harness, interact with
932068 - and utilize a knowledge base reported on 000120. ref SDS 16 5063
932069 - Earlier on 000709 Bill DeHart noted similar results using SDS at PG&E.
932070 - ref SDS 27 1029
932072 -  ..
932073 - User interface is further analysed, below. ref SDS 0 O14M
932074 -
932075 -      [On 010917 Eric reports people want a user interface that is fast
932076 -      and easy for not finding anything, more than people want a user
932077 -      interface that enables finding everything. ref SDS 57 DU5M
932079 -  ..
932080 - In another record today, Eric reports it is too hard to find anything
932081 - using other methods, ref SDS 56 KA6H, which explains why people have
932082 - given up using technology for daily management, as reported by Dave
932083 - Vannier at Intel on 950927, ref SDS 9 7732, and by Eric on 000824.
932084 - ref SDS 29 7O9I  Eric's report above that SDS has "amazing" ability to
932085 - find everything in the context of events and related sources, and
932086 - Morris' report that using SDS is a utopia compared with other methods,
932087 - might be something people care about enough to use SDS, discussed with
932088 - Morris on 000706. ref SDS 26 RX3K
932090 -  ..
932091 - On 981223 Tom Keesling explained benefits of SDS for enabling better
932092 - memory to make communication productive. ref SDS 12 HS8J
932093 -
932094 -      [On 020608 Dave Snowden reported research at IBM shows KM has
932095 -      failed to meet expectations. ref SDS 70 ZN6I
932096 -
932097 -      [On 020608 Dave Snowden with IBM proposes a 3rd generation to fix
932098 -      1st and 2nd generations of KM that failed, by separating context,
932099 -      narrative and content. ref SDS 70 0N5O
932101 -  ..
932102 - SDS on the Internet helps people grasp "amazing" memory is enabled by
932103 - a new way of working explained on 001219. ref SDS 43 FO5M
932104 -
932105 -      [On 011003 Eric says information overload paralizes productivity;
932106 -      analysis in hopeless quagmire with technology he is using.
932107 -      ref SDS 60 EC5N
932109 -       ..
932110 -      [On 020408 John Hogden explains that LANL is researching ways to
932111 -      improve retrieving documents. ref SDS 68 SP6G
932113 -  ..
932114 - Eric has noticed SDS previously....
932115 -
932116 -    •  Eric reported on 010913 that SDS adds value for linking the
932117 -       historical record. ref SDS 54 1U3O
932118 -
932119 -    •  On 000601 Eric proposed requirement for OHS/DKR to accomplish
932120 -       SDS alignment for organizational memory. ref SDS 24 4997
932121 -       ..
932122 -    •  On 000601 Eric was amazed by organizational memory on a
932123 -       discussion at Intel, comparing accuracy and thoroughness of SDS
932124 -       work product to a tape recording. ref SDS 25 0001
932126 -        ..
932127 -    •  On 001127 Eric implied SDS work product he had seen did not
932128 -       solve the problem of adding value to information, commonly
932129 -       called knowledge management. ref SDS 40 TN4J  Today, and on
932130 -       010913, he seems to be amending that prior understanding.
932132 -  ..
932133 - On 010907 more people are beginning to share Eric's discovery of SDS
932134 - amazing capability. ref SDS 49 KX3L  For example, on 000425 another
932135 - computer scientist, Cliff Joslyn, Chief of Knowledge Management at Los
932136 - Alamos National Labatory (LANL), wished for the ability to use
932137 - organizational memory like SDS. ref SDS 22 0001  On 000727 Cliff gave
932138 - a presentation at SRI on the structure of SDS that supports a
932139 - mathematical model for knowledge. ref SDS 28 3960
932141 -  ..
932142 - On 000227 Eric wanted a method to organize case studies, ref SDS 19
932143 - 0001, and in a second letter anticipated that SDS ability to organize
932144 - information in books, magazines, journals, papers, and Web articles,
932145 - would improve daily work enough to create a market for knowledge
932146 - management, ref SDS 18 0937 by demonstrating good results. ref SDS 18
932147 - 8897
932149 -  ..
932150 - People care about better memory, because it is a big factor in human
932151 - intelligence, reported on 900319, ref SDS 3 0005, which is the engine
932152 - of civilization.  They feel that working smarter, rather than harder,
932153 - influences personal success, discussed at Intel on 950927. ref SDS 9
932154 - 4839  An example is another letter from Eric today reported in a
932155 - separate record that complains nobody can find anything using other
932156 - methods. ref SDS 56 KA6H
932158 -  ..
932159 - "Amazing" memory aligns with Morris' letter on 990721 suggesting
932160 - explaining SDS as a memory aid. ref SDS 13 0001 On 010425 Morris said
932161 - SDS use cases are a "utopia" because everything is organized with
932162 - everything in the right place as the right time. and more recen
932164 -  ..
932165 - Earlier, Jack Park noticed on 010411 that SDS under POIMS design for
932166 - personal and organizational memory enables remembering every little
932167 - thing. ref SDS 45 X34F
932169 -       ..
932170 -      "Amazing," also, has an implication that SDS work product is
932171 -      beyond reach, and so dismissed as "overkill," because people are
932172 -      lazy, noted by Jack Park on 010908. ref SDS 50 6S6O
932173 -
932174 -          [On 011029 "amazing" is an excuse to support tendancy for not
932175 -          learning to do better work, i.e., laziness. ref SDS 62 636F
932177 -  ..
932178 - "Obviously works" is an important endorsement on meeting demand for
932179 - organizational memory cited by Jeff Conklin, reviewed on 010420,
932180 - ref SDS 46 IE4M, that aligns with Morris' analysis on 010425 that SDS
932181 - is a "utopia" compared to other methods. ref SDS 47 EP7F  On 000706
932182 - Bill DeHart reported experience at PG&E that better capability for
932183 - organizing the record enables SDS to work better than other methods
932184 - for improving daily management. ref SDS 27 1029
932186 -  ..
932187 - On 010911 national emergency needs immediate support for strengthening
932188 - intelligence. ref SDS 51 UP5K
932189 -
932190 -         [On 010916 Eric reports Eugene Kim is making progress on
932191 -         FAQ-style archive index system. ref SDS 56 S44G
932192 -
932193 -         [On 010926 Jeff Conklin commented favorably on SDS support for
932194 -         organizational memory. ref SDS 59 9V8G
932196 -          ..
932197 -         [On 011025 DOD seeking capability to support war on terrorism.
932198 -         ref SDS 61 0001
932199 -
932200 -
932201 -
9323 -

SUBJECTS
20 Min - 1 Hour Pilot Test False Positive Common Sense Fool  Gold
User Interface, Menus, Mouse, Speech
20 Minutes to Pilot Test Benefits Don't Occur for Days, Weeks, Years
Care About Productivity Earnings Stock Prices Better Management Organ
National Security Safety Intelligence Analysis Care About Enough Inve
Genie Out of Bottle Power of Microcosm Information Overload will Over
Productivity Loathe Improvement Lazy Skills Good Enough to Get By Wit

AC09 -
AC1001 -  ..
AC1002 - Interface SDS Fast Easy Fun for Customers Who Care About Intelligence
AC1003 - Intelligence Critical for National Security, Productivity, Earnings
AC1004 -
AC1005 - Eric's wish for a better user interface on SDS overlooks the record
AC1006 - showing that SDS has the interface that makes the structure of
AC1007 - knowledge useful to people, as he notes in his letter today, per
AC1008 - above. ref SDS 0 PG6J
AC1010 -  ..
AC1011 - On 010912 Eric wants maleable archives that are comfortable and easy
AC1012 - like email and browsable like web pages. ref SDS 52 0001  Earlier, on
AC1013 - 000921, Eric reviewed user interface in a letter that called for a
AC1014 - balance between usefulness and ease of learning. ref SDS 30 AF3L
AC1015 -
AC1016 -     [On 010917 Eric describes interface as functions for readable,
AC1017 -     browsable, usable history of discussion. ref SDS 57 IN5M
AC1019 -      ..
AC1020 -     [On 020110 Morris cited statistics showing people only use 5% of
AC1021 -     Microsoft features in Word and Outlook. ref SDS 67 CK4K
AC1023 -  ..
AC1024 - On 001130 Jack reported the SDS user interface turns elements needed
AC1025 - for knowledge management into an effective tool for users. ref SDS 41
AC1026 - 1O4L
AC1028 -  ..
AC1029 - On 940603 Gio Wiederhold's article reports KM efforts at Stanford show
AC1030 - that user interface should be machine-and-communication-friendly,
AC1031 - because "user friendly" does not improve productivity and earnings.
AC1032 - ref SDS 6 OV7N
AC1034 -  ..
AC1035 - Experience on the OHS/DKR project over the past two years shows no
AC1036 - other user interface has been effective doing Knowledge Management.
AC1037 - For example on 001122, Eric confirmed that the user interface on other
AC1038 - programs don't improve productivity. ref SDS 38 0001  On 000414 Eric
AC1039 - reported that Traction has the right user interface for categories,
AC1040 - but there was no work product substantiating this conjecture.
AC1041 - ref SDS 20 1350
AC1042 -
AC1043 -     [...in another record today Eric says people cannot find anything
AC1044 -     with the user interface for the programs he likes. ref SDS 56 KA6H
AC1046 -      ..
AC1047 -     [On 011003 Eric says the user interface he likes paralyzes
AC1048 -     productivity because nobody can find anything. ref SDS 60 EC5N
AC1050 -      ..
AC1051 -     [On 011102 Traction work product omits analysis and alignment,
AC1052 -     indicating user interface does not improve productivity.
AC1053 -     ref SDS 64 RL8G
AC1055 -  ..
AC1056 - Peace and prosperity reduce demand for intelligence, explained in
AC1057 - analysis on 001104. ref SDS 35 XT5H  When everybody feels good,
AC1058 - manufacturers are forced to sell entertainment to attract customers,
AC1059 - as reported on 970603. ref SDS 10 4486  As vigelance wanes, war and
AC1060 - recession bring a "wake up call" that adjusts the balance between user
AC1061 - interface and benefits of "intelligence."  The report on 001207 that
AC1062 - too many people are having too many problems woke people up to the
AC1063 - fact that technology need to be effective rather than entertaining.
AC1064 - ref SDS 42 V54M  The report a few days ago on 010911 woke people up
AC1065 - that national security requires a user interface that is effective
AC1066 - rather than entertaining. ref SDS 51 YNGH
AC1068 -  ..
AC1069 - SDS integrated tasks, ref OF 3 2688, take a few days to learn, like
AC1070 - learning to drive a car, reported on 010725. ref SDS 48 VY8I  On
AC1071 - 890809 people only have 20 minutes for learning software.  This is not
AC1072 - enough time for learning to save time and money, and so causes tension
AC1073 - about user interface. ref SDS 1 LQ5O  On 920215 creating an intuitive
AC1074 - user interface is critical for marketing. ref SDS 5 5774
AC1075 -
AC1076 -     [....in another record today, Eric reports it is too hard to find
AC1077 -     anything using other methods. ref SDS 56 KA6H
AC1079 -  ..
AC1080 - User interface is critical to customers who need a fast, easy way to
AC1081 - use the computer for entertainment, because laziness reduces time for
AC1082 - intelligence that seems like overkill.  Getting these customers to use
AC1083 - SDS is like walking through the valley of death, because user
AC1084 - interface is more important than intelligence, reported on 010908.
AC1085 - ref SDS 50 MUH6
AC1086 -
AC1087 -     [....in another record today, KM dilemma elevating form over
AC1088 -     substance. ref SDS 56 8M5J
AC1090 -      ..
AC1091 -     [On 011003 use IT for information and entertainment; use SDS for
AC1092 -     intelligence. ref SDS 60 Y18H
AC1094 -  ..
AC1095 - Customers who need better productivity and earnings, stronger national
AC1096 - security, need a fast, easy way to produce intelligence regardless of
AC1097 - user interface, according to the record on 010911. ref SDS 51 UP5K  No
AC1098 - one is calling for rejecting intelligence because of user interface.
AC1099 - People want intelligence whatever it takes to get it, because failure
AC1100 - to understand chronologies of cause and effect based on context is
AC1101 - harmful, reported on 010725. ref SDS 48 065K
AC1102 -
AC1103 -     [On 011003 Eric reported tools he is using are hopeless, causing
AC1104 -     information overload that paralizes productivity. ref SDS 60 EC5N
AC1105 -
AC1106 -
AC1107 -
AC1108 -
AC12 -

SUBJECTS
Arranging Chairs Comfort Ease of Use Interface Become Luxuries People
Polishing Brass Arranging Chairs Comfort Ease of Use Interface Become
Priority Survival Job Economy Care About Intelligence Security Produc
Denial Communication Causes Mistakes, Because Communication is Method
Denial Polishing Brass Arranging Chairs on Titanic Ignoring Priority
Interface Care About Less Than Intelligence Saving Lives Time Money P

AL08 -
AL0901 -  ..
AL0902 - Intelligence for Survival National Security and Economy
AL0903 - Care About Comfort Easy Interface Exceeded by Care About Intelligence
AL0904 - Polishing Brass Arranging Chairs for Comfort and Ease become Luxuries
AL0905 -
AL0906 - When lives are at risk, when people are losing jobs and homes because
AL0907 - too many people are having too many problems, as reported on 001207,
AL0908 - ref SDS 42 V54M, at that moment people care about core values, as Eric
AL0909 - related on 000227, ref SDS 18 M35K, because comfort and ease of use
AL0910 - become a luxury that people cannot afford, like polishing the brass
AL0911 - and arranging the chairs on the deck as the Titanic falls below the
AL0912 - waves of the economy.
AL0913 -
AL0914 -     [On 011003 using IT for intelligence is polishing brass and
AL0915 -     arranging chairs on the deck of the Titanic, as economy sinks.
AL0916 -     ref SDS 60 Z34J
AL0918 -      ..
AL0919 -     [On 011029 new realities of new world order future of education
AL0920 -     requires continual learning using SDS intelligence capability for
AL0921 -     national securuity and strengthening the economy. ref SDS 62 HT4J
AL0923 -      ..
AL0924 -     [On 011031 economy suffers steepest decline in 10 years.
AL0925 -     ref SDS 63 0001
AL0927 -      ..
AL0928 -     [On 011102 job losses worst in two decades. ref SDS 65 0001
AL0930 -      ..
AL0931 -     [On 011109 Enron high flying Wall Street favorate implodes.
AL0932 -     ref SDS 66 0001
AL0933 - ..
AL0934 - The core value of humanity is that intelligence is the engine of
AL0935 - progress.  It is not overkill, not extra work, it is the only work
AL0936 - that advances the nation and civilization, reviewed on 000926.
AL0937 - ref SDS 31 004M
AL0939 -  ..
AL0940 - People have to take the steps needed to survive, to succeed regardless
AL0941 - of momentary preference, as noted by Gordon Moore, cited by Grove in
AL0942 - the record on 980307. ref SDS 11 1660
AL0944 -  ..
AL0945 - SDS makes intelligence work fast, easy and fun, related in a letter to
AL0946 - the OHS/DKR team, ref DIP 1 TO9I, on 001004. ref SDS 33 6N9G
AL0947 -
AL0948 -     [On 011003 people have a clear choice whether to continue using
AL0949 -     hopeless technology with a user interface they like, or use SDS
AL0950 -     that improves productivity. ref SDS 60 OK4J
AL0951 -
AL0952 -
AL0953 -
AL0954 -
AL0955 -
AL0956 -
AL0957 -
AL0958 -
AL0959 -
AL0960 -
AL0961 -
AL10 -