CONTACTS 
0201 - S J Gallina & Company                                                                                                                                              O-00000246 0101
020101 - Mr. Edmond E. Traille; Partner

SUBJECTS
Internal Management Fears Accountability
Confidentiality Privacy Communication on Internet
Internet Object Organizational Memory Worry Accountability Confidenti
Confidentiality Correspondence Avoid Publication on Web, 0122
Confidentiality Suppress Record Text Segments from Publication on Web
Demonstrates Ability to Perform KM Shown by Ability to Consistently C
Unique Com Metrics Advantages Usefulness Functionality Usability
Study What Works SDS Has Structure for Knowledge and User Interface t

1610 -
1610 -    ..
1611 - Summary/Objective
1612 -
161201 - Follow up ref SDS 53 0001, ref SDS 44 0001.
161202 -
161203 - Received ref DRT 1 0001 from Ed saying....
161204 -
161205 -    I have also received comments from some people about finding my
161206 -    name in your logs on the internet.  I am less concerned about it
161207 -    than others, but what is your thought about all these discussions
161208 -    and information being available to the general public?
161209 -
161210 -       [On 011017 submitted response. ref SDS 65 0001
161212 -  ..
161213 - Since 1998, eleven (11) people have objected to their name in SDS
161214 - records on the Internet.  Requests for confidentiality are reviewed to
161215 - determine need for suppression balanced against benefits of reporting
161216 - with context, as called out in POIMS. ref OF 1 8555  The aim is to
161217 - avoid actual harm to persons and organizations, and to minimize
161218 - embarassment, balanced against improving accuracy to avoid mistakes
161219 - that cost lives, time, and money, as presented in POIMS discussing
161220 - "secrecy." ref OF 1 V8P1
161222 -  ..
161223 - The first effort is to recast the record in a manner acceptable to
161224 - someone who objects to an SDS record.  The first effort is simply
161225 - suppress or change the name of the person raising an objection in
161226 - order to break the association.  Vannevar Bush, for example, reported
161227 - in an article in 1945 on the importance to tracking trails of
161228 - associations to improve memory and understanding, reviewed on 960304.
161229 - ref SDS 8 L47F  If there is a rational basis to suppress the entire
161230 - record, that is easily accomplished.  If not, a decision has to be
161231 - made about costs and benefits.
161233 -  ..
161234 - Suppose a doctor makes errors in diagnosis and prescribing treatment.
161235 - The scenario that led to error can be complicated.  It is helpful for
161236 - doctors to discover and study complex events in order to improve
161237 - medical practice.
161238 -
161239 -        [On 061020 example reporting reveals complex new problems
161240 -        require timely attention. ref SDS 99 VJ4J
161242 -  ..
161243 - It is also important for patients to be alert in supporting the
161244 - doctor/patient partnership.  Typically, records for case study are
161245 - presented without disclosing the name of the doctor and the patient.
161246 - Sometimes, however, people want the entire record suppressed, even
161247 - their name has been redacted.  This latter type of request is a harder
161248 - call.  See example in NWO. ref OF 2 PXWX
161249 -
161250 -        [On 061018 case studies from 5 year patient history.
161251 -        ref SDS 98 0001
161252 -
161294 -  ..
161295 - The Internet provides an efficient environment for delivering....
161296 -
161297 -
161298 -                   anytime, anywhere intelligence
161299 -
161300 -
161301 - ....planned in the record on 971021. ref SDS 9 3636
161303 -  ..
161304 - Intelligence provides a more powerful cognitive resource for command
161305 - and control to manage daily work from meetings, calls and email, as
161306 - explained in POIMS. ref OF 1 1113
161308 -  ..
161309 - Information overload that overwhelms span of attention is a new
161310 - reality that escalates the risk of meaning drift, causing continual
161311 - bumbling, loss, conflict, crisis and calamity, which only intelligence
161312 - can avoid, as explained in POIMS. ref OF 1 8774
161314 -  ..
161315 - For example, on 001207 productivity earnings and stock prices have
161316 - declined because too many people are having too many problems using
161317 - information from meetings, calls and email. ref SDS 34 V54M  On 980815
161318 - intelligence mistakes are caused by too much information, not enough
161319 - analysis. ref SDS 12 1173
161321 -  ..
161322 - A recent report received on 010725 explains experience using SDS at
161323 - DNRC the past 10 years indicates SDS is a new way of working that
161324 - saves time and money. ref SDS 56 WJ7L
161326 -  ..
161327 - The new way of working using SDS records on the Internet is explained
161328 - in the record on 001219. ref SDS 36 FO5M
161330 -  ..
161331 - New work practices always risk excess.
161333 -  ..
161334 - Confidentiality, privacy and secrecy are put at increased risk by SDS
161335 - records on the Internet, which is offset by the benefit of timely
161336 - intelligence that makes communication effective, as reported by USACE
161337 - a few years ago on 970328. ref DRP 1 6172  USACE also reported SDS
161338 - enables ROI of 10:1. ref DRP 2 0001  Exploiting this opportunity
161339 - justifies taking prudent risk.
161341 -  ..
161342 - General aversion and mere personal preference to avoid having one's
161343 - name published on the Internet cannot be supported.  Names get on the
161344 - Internet in many ways without their knowledge or consent, in the same
161345 - way that names are posted to a wide range of data bases for benign
161346 - purposes.  Common examples are attending public events like a Rotary
161347 - club meeting, or a Christmas party, wedding, or professional event,
161348 - where speakers, attendees and honorees are published.  For the seven
161349 - (7) people out of several thousands who have asked to have their name
161350 - redacted from the published record, these requests are honored, even
161351 - though there is no legal requirement to do so, usually after first
161352 - trying to edit the record in a way that satisfies worry about the way
161353 - someone is represented.
161355 -  ..
161356 - Risk to confidentiality, secrecy and privacy is reduced in three ways
161357 - common to daily business life....
161358 -
161359 -      1.  SDS records are prepared to be useful for improving the work,
161360 -          without disclosing sensitive information.  This requires
161361 -          skill acquired through academic training and mentoring,
161362 -          reported recently on 010725 by Wayne Wetzel commenting on
161363 -          experience using SDS at DNRC the past 10 years. ref SDS 56
161364 -          YZ4M
161366 -           ..
161367 -          Care is exercised in preparing the record in the same way
161368 -          that people exercise judgement in deciding what to say, what
161369 -          to withhold, and how to say things constructively to expedite
161370 -          the work, but without harmful disclosure under various
161371 -          circumstances.
161373 -           ..
161374 -      2.  SDS has tools for suppressing sensitive information, so that
161375 -          analysis can be full and frank, yet avoid disclosing
161376 -          confidences.  A lot of intelligence can be delivered for
161377 -          saving time and money without harming confidentiality, as
161378 -          explained in POIMS. ref OF 1 V8P1
161380 -           ..
161381 -          For example, below this record is Ed's report on contacting
161382 -          Millie about a private tax matter.  That part of the record
161383 -          is suppressed.
161385 -           ..
161386 -      3.  Feedback enables a lot of people to provide additional
161387 -          perspective on parts of the record that require suppression.
161388 -          This added review helps ensure published records are not
161389 -          embarrassing nor harmful to anyone.
161391 -           ..
161392 -          Some people don't like feedback for the reasons in the NWO.
161393 -          ref OF 2 2670
161394 -
161395 -             [On 011011 objection to feedback. ref SDS 64 RC5O
161397 -  ..
161398 - Further protections can be achieved using....
161399 -
161400 -      1.  Intranets that direct content to a company or agency server,
161401 -          rather than the World Wide Web, yet retain access using
161402 -          browsers for members of the organization.
161403 -
161404 -      2.  Password protection can be deployed to refine access
161405 -          privileges.
161406 -
161407 - ..
161408 - All risk of harmful disclosure could be avoided by eliminating
161409 - SDS records on the Internet, but this would eliminate all the
161410 - benefits.
161411 -
161412 -
161413 -
161414 -
161415 -
1615 -

SUBJECTS
New Way Thinking Working Write to Discover What We Know Construct Kn
Internet SDS Records Enable People to Discover through Experience Us
Experience with SDS Records Illustrates Intelligence
Demonstrates Ability to Perform KM Shown by Ability to Consistently
History Summary Evaluations of SDS
Advantages SDS, Com Metrics Intelligence KM Unique Functionality Usa
Study What Works SDS Has Structure for Knowledge and User Interface
History Summary of SDS Endorsements, 010907
Web Demonstrate Business Intelligence
Experience Shows Benefits
Internet Inquiries Demonstrate SDS Records Attractive by Helping Peo

2913 -
291401 -  ..
291402 - New Way of Working Amazing Inspirational Neat Cool....
291403 - SDS on Internet Delivers Intelligence, Saves Time and Money
291404 -
291405 - SDS helps teams, projects, departments, agencies and organizations
291406 - leverage personal and organizational memory to work intelligently
291407 - with "scalable" knowledge.
291408 -
291409 -      New way of working..........DNRC........010725, ref SDS 56 WJ7L
291410 -      Collaboration...............DNRC........010725, ref SDS 56 XU5H
291411 -      Multi-organizational........PG&E/CDWR...941005, ref SDS 5 0001
291412 -      Multi-department............PG&E........941130, ref SDS 6 6006
291413 -      Multi-agency intelligence...USACE.......970328, ref DRP 1 6172
291414 -      Organizational memory example....SRI....001017, ref SDS 32 1575
291416 -  ..
291417 - People encountering SDS records on the Internet report self-evident
291418 - benefits of working intelligently, planned on 000802. ref SDS 30 2501
291419 - This expanding experience base grows a culture of knowledge that
291420 - builds demand for a new way of working to save time and money....
291421 -
291422 - "*" signifies using explicit links for precision access...
291423 -
291424 -      Engineering management SDS project
291425 -      history aids command control of
291426 -      critical details to save time and
291427 -      money....................................890324, ref SDS 1 8R97
291428 -      SDS records change attitudes about
291429 -      using good management....................920428, ref SDS 2 5864
291430 -      Medical management SDS patient diary
291431 -      accurate case history aids medical
291432 -      chart saves lives, time and money........940728, ref SDS 3 0001
291433 -      Exactly what big organizations need......940901, ref SDS 4 4920
291434 -      SDS enables intelligence.................970328, ref DRP 1 6172
291435 -      Intelligence saves time and money........971008, ref DRP 2 0001
291436 -      Internet delivers intelligence...........971021, ref SDS 9 9999
291437 -      Clear concise complete communication.....971210, ref SDS 10 3049
291438 -      Virtual/paperless office enabled.........980808, ref SDS 11 2973
291439 -      Neat, "out the box"......................981104, ref SDS 13 4320
291440 -      Cool way of doing things.................981106, ref SDS 14 2070
291441 -      DOD better memory improves meetings......990225, ref SDS 15 6956
291442 -      Intel - where to take it from here.......990422, ref SDS 16 8400
291443 -      Executive admires SDS on Internet........990426, ref SDS 17 9400
291444 -      Intel - SDS solves paper problem.........990907, ref SDS 18 0149
291445 -      PG&E - intelligence useful on Internet...990909, ref SDS 19 0001
291446 -      SDS only dynamic knowledge repository....000227, ref SDS 20 0897
291447 -      SDS most advanced KM program.............000405, ref SDS 22 3877
291448 -      Computer scientist wishes for SDS........000425, ref SDS 24 0001
291449 -      Unique design for intelligence support...000425, ref SDS 23 0480
291450 -      SDS on Internet fantastic................000613, ref SDS 25 0001
291451 -      Organization manages context.............000709, ref SDS 26 0052
291452 -      SDS on Internet powerful saves time......000713, ref SDS 27 4267
291453 -      Ambitious advance since 17th century.....000716, ref SDS 28 7838
291454 -      Business venture proposed................000925, ref SDS 31 SZ7L
291455 -      Amazing..................................001116, ref SDS 33 0001
291456 -      Inspirational............................001116, ref SDS 33 H23M
291457 -      Customer inquiry from Internet...........001217, ref SDS 35 0001
291458 -      SDS on Internet saves time and money.....010114, ref SDS 37 0001
291459 -      Doctoral thesis on Com Metrics...........010123, ref SDS 38 0001
291460 -      Executive training inquiry...............010207, ref SDS 39 0001
291461 -      Learning about time information..........010218, ref SDS 40 HW5J
291462 -      Help using Internet Explorer (IE)........010219, ref SDS 41 0001
291463 -      Remember every little thing..............010411, ref SDS 43 X34F
291464 -      Utopia compared to other methods.........010425, ref SDS 46 EP7F
291465 -      Customer inquiry.........................010428, ref SDS 48 0001
291466 -      Solve performance problem W2K............010517, ref SDS 49 EA3M
291467 -      Install configure W2K on notebook........010517, ref SDS 49 627I
291468 -  *   DSL configuration........................010526, ref SDS 50 0001
291469 -      DOD inquiry from Internet................010608, ref SDS 51 0001
291470 -      Equipment procurement....................010717, ref SDS 55 0001
291471 -      Customer inquiry.........................010820, ref SDS 57 0001
291472 -      Customer inquiry.........................010904, ref SDS 58 UB3L
291473 -      Intrigued by design Knowledge Space......010905, ref SDS 59 UB3L
291474 -  *   Links adds value to history..............010913, ref SDS 61 1U3O
291475 -      Amazing memory obviously works...........010916, ref SDS 62 0001
291476 -      Failed KM efforts and no clues...........011003, ref SDS 63 O76L
291477 -      People giving up on KM because no clues..011003, ref SDS 63 SP6G
291478 -      SDS long history supporting KM...........011003, ref SDS 63 R18J
291479 -      Solution management problems.............011210, ref SDS 66 0001
291480 -      Memory, intelligence amazing.............020110, ref SDS 67 I84G
291481 -      Student asks about cognitive overhead....020123, ref SDS 68 0001
291482 -      Memory improves relying on gist .........020217, ref SDS 69 153K
291483 -      Kaiser medical treatment model...........020221, ref SDS 70 0001
291484 -      Student asks about complexity theory.....020313, ref SDS 71 0001
291485 -      SDS for education consulting business....020327, ref SDS 72 0001
291486 -      Effective contract management............020426, ref SDS 73 XQ7I
291487 -      Com Metrics enables Risk Management......020520, ref SDS 74 0001
291488 -      VP Product Development wants KM..........020521, ref SDS 75 0001
291489 -      Article and Seminar on Com Metrics.......020527, ref SDS 76 0001
291490 -      Education integrate management science,
291491 -      cognitive science, computer science......020531, ref SDS 77 0001
291492 -      SDS pretty neat for improving Microsoft
291493 -      call center customer support.............020606, ref SDS 78 L99K
291494 -      All other KM efforts have failed.........020608, ref SDS 79 ZN6I
291495 -      SDS enables anytime, anywhere
291496 -      intelligence that changes attitudes......020618, ref SDS 80 03GT
291497 -       ..
291498 -      SDS saves a lot of time; asks to keep
291499 -      up the good work.........................021228, ref SDS 82 0001
291500 -      SDS records on Internet are useful.......030115, ref SDS 83 0001
291501 -  *   PG&E applies explicit links..............030131, ref SDS 84 558K
291502 -  *   SDS dynamic knowledge repository
291503 -      helps people find the right
291504 -      information at the right time............030422, ref SDS 85 Z26J
291505 -      SDS records provide amazing
291506 -      help to understand what happened
291507 -      at meetings..............................030527, ref SDS 87 0001
291508 -      Request for license requirements.........030729, ref SDS 90 M95N
291509 -      SDS records save time and
291510 -      money on decision support................031027, ref SDS 91 0001
291511 -  *   Schedule research........................050221, ref SDS 94 EP6G
291512 -      Medical intelligence.....................050421, ref SDS 97 EU5I
291513 -      Fix refrigerator leak....................070105, ref SDS A0 2Y5H
291515 -  ..
291516 - Demand for intelligence is latent during good times, as reported on
291517 - 950327. ref SDS 7 0200
291519 -  ..
291520 - More experience using this method will develop modalities that balance
291521 - risks and opportunities.
291522 -
291523 -      [On 010911 US attacked, exposes demand for intelligence with
291524 -      amazing memory that works. ref SDS 60 UP5K
291526 -  ..
291527 - This record supports history of SDS development reported on 000723.
291528 - ref SDS 29 0008
291529 -
291530 -
291531 -
291532 -
291533 -
320533 -
320534 -
320535 -
320536 -
320537 -
320538 -
3206 -