CONTACTS 
0201 - Defense Contract Management Agency
020101 - Mr. Stuart Harrow; Senior Functional Advisor
020102 - Contract Operations Field Support Mid-Atlantic
020103 - OCFC
0202 - U.S. Army Corps of Engineers         415 977 8501 fax 8483
020201 - San Francisco District
020202 - Mr. Max R. Blodgett, II, P.E., L.S.
020203 - Max.R.Blodgett@spd02.usace.army.mil
020204 - Construction Operations Division

SUBJECTS
DCMA Inquiry Proposal Partnershp Welch SRI
Knowledge Management Capability in Planning SDS Com Metrics Being Con
Harrow, Stuart Long Island District Investigating KM Capability Consi
USACE Max Blodgett Explained SDS and Com Metrics Support to Stuart Ha
SDS Implements KM through Com Metrics
FSR Expanded to Implement KM with SDS and Com Metrics
SDS Presentation for Professional Event DCMA
SDS Presentation Professional Event DCMA, Stuart Harrow Suggested
Literacy Improved by SDS Aligns with DCMA Strategy to Improve Managem

3611 -    ..
3612 - Summary/Objective
3613 -
361301 - Follow up ref SDS 78 0000, ref SDS 74 0000.
361302 -
361303 - Stuart related discussion today with Max Blodgett at USACE in the San
361304 - Francisco office, per planning on 010608. ref SDS 74 G47O
361305 -
361306 - Max explained Welch transitions government and contractors to capture
361307 - organizational memory, and rely on "intelligence" for saving time and
361308 - money, as reported by USACE's report on 970328. ref DRP 5 6172
361309 -
361310 -     Contractors and staff often oppose Com Metrics at first, because
361311 -     it seems like more "paperwork," per meeting at SRI on 010517.
361312 -     ref SDS 67 TL6I  Within a few months, however, people discover
361313 -     "intelligence" saves time and money. see example on 970107
361314 -     ref SDS 26 4953   General Hatch, former CG USACE, made this point
361315 -     on 951229. ref SDS 16 2036   Tom Keesling, Assistant Chief CONOPS,
361316 -     concurred on 961101. ref SDS 23 8888
361317 -     ..
361318 -     On 970926 telecon between USACE and Caltrans explains why
361319 -     Com Metrics was ended on the Oakland Harbor project. ref SDS 32
361320 -     U23J
361321 -
361322 - Stuart indicated the record of our call on 010608, shows advantages of
361323 - SDS for capturing organizational memory. ref SDS 74 0001  Stuart asked
361324 - how it is possible to create a record connected to relevant history
361325 - days, weeks, months and years in the past?
361326 -
361330 - SDS makes this possible.
361331 -
361332 - POIMS technology explains the SDS design leverages the architecture of
361333 - human thought, ref OF 1 6649  On 000706 Bill DeHart noted experience
361334 - using SDS at PG&E shows SDS "organization" strengthens management.
361335 - ref SDS 52 1029
361336 - ..
361337 - Stuart noted DCMA has different budgets for software and
361338 - consulting.
361339 - ..
361340 - Senior Functional Advisor now uses the title...
361341 -
361342 -
361343 -                 Field Service Representative (FSR)
361344 -
361345 -
361346 - ....we did not review scope from DCMA website reviewed on 010608.
361347 - ref SDS 74 3T8I
361348 -
361349 -
361350 -
361351 -  ..
361352 - SDS Presentation to Professional Event for DCMA
361353 - Knowledge Management (KM) Implemented by SDS
361354 -
361355 - Stuart seemed to indicate that his group is a major contributor to
361356 - implementing KM within DCMA.  He asked how Welch and SDS support KM?
361357 -
361358 - Knowledge Management is explained in POIMS. ref OF 1 1850
361359 -
361360 -     KM has proven difficult for people to understand, as reported at a
361361 -     conference on 991217, ref SDS 47 9030, which makes it difficult to
361362 -     implement. DARPA and others are becoming wary of KM, per report on
361363 -     010426. ref SDS 63 657O
361364 -     ..
361365 -     Welch provides a practical theory for KM to improve the
361366 -     work, and SDS provides the power to implement the theory.
361367 -     ref OF 1 HO4H
361368 -
361369 -         Recent work product on a project at SRI is summarized on
361370 -         001017. ref SDS 56 1575
361371 -
361372 -         Action items provide context that expedite the work; an
361373 -         example is on 000922. ref SDS 53 0001
361374 - ..
361375 - Communication Metrics provides integrated management practices
361376 - that implement KM using SDS with strong government leadership, as
361377 - explained in NWO. ref OF 2 5653  "Leadership" enables people to gain
361378 - experience doing KM, rather than just talk about it, as demonstrated
361379 - by Max Blodgett at USACE in the record on 960924. ref SDS 22 4454
361380 -
361381 - The SDS record on the Internet over 13 years demonstrates ability to
361382 - perform, including this record today.
361383 -
361384 - Stuart raised possibility of Welch making a presentation to about 100
361385 - people, and indicated the government would pay for expenses.
361386 -
361387 -     [On 010730 Stuart asked about "intellectual bridges" for helping
361388 -     people understand SDS. ref SDS 81 LC5O
361389 - ..
361390 - KM is a significant break with existing work practice.
361391 - Experience shows that the only way for people to discover, learn and
361392 - understand advantages of KM is to experience using KM for daily work,
361393 - rather than continuing to rely on information technology (IT).  Pilot
361394 - testing enables the government to acquire this experience, while
361395 - saving time and money on current work, as USACE reported to HQ on
361396 - 971007. ref DRP 6 0001
361397 -
361398 -
361399 -  ..
361400 - Strategy - SDS improves listening and learning....
361401 -
361402 -     Stuart related DCMA strategy to strengthen literacy for better
361403 -     analysis of communication that enables understanding and follow up
361404 -     to get thing done correctly, on time and within budget.  DCMA is
361405 -     beginning to realize that support for fundamentals is the only
361406 -     solution, because mounting pressures of a more complex, faster
361407 -     business environment cause continual bumbling, noted by Henry
361408 -     Kissigner on 940609. ref SDS 9 4238 see, also, NWO. ref OF 2 7501
361409 -
361410 -        [On 020504 review of FAR shows requirements for organizational
361411 -        memory that enable compliance with contract requirements, which
361412 -        only SDS can support. ref SDS 82 IY4I
361413 -     ..
361414 -     Stuart feels his review of SDS on the Internet reported on
361415 -     010608 showed that SDS provides a new way of working that improves
361416 -     basic literacy. ref SDS 74 RS4J
361417 -
361418 -     Crash of the Columbia Space Shuttle in 1986 is the most obvious
361419 -     example showing that a new way of working is needed, reviewed by
361420 -     JPL on 921021. ref SDS 7 4499  This led to increased costs using
361421 -     conventional methods for communication, like email.  On 991001
361422 -     disaster struck again for NASA. ref SDS 44 0001, likely due to
361423 -     email, ref SDS 44 3077, which eviscerates literacy, as set out in
361424 -     POIMS. ref OF 1 CZ6K
361425 -     ..
361426 -     Limited time caused by information overload, and worry about
361427 -     accountability restrain basic reading and writing. see analysis on
361428 -     991108. ref SDS 46 7380  On 990527 Andy Grove at Intel noted this
361429 -     problem, ref SDS 42 5110, confirming a report 2 days earlier on
361430 -     990525. ref SDS 41 0966  This makes......
361431 -
361432 -
361433 -               Communciation the biggest risk in enterprise
361434 -
361435 -
361436 -     ...explained in POIMS. ref OF 1 8774
361437 -
361438 -         [On 010711 literacy is a good framework for presenting SDS.
361439 -         ref SDS 80 5K6H
361440 -     ..
361441 -     Com Metrics provides a direct remedy. ref OF 1 16GB  A
361442 -     simple way to summarize this idea is that SDS improves
361443 -
361444 -
361445 -                             "listening"
361446 -
361447 -
361448 -     ....by enabling understanding and follow up that builds and
361449 -     maintains shared meaning. see 890809. ref SDS 3 CJ9J
361450 -     ..
361451 -     The government's Field Service Representative (FSR) role can
361452 -     be expanded to provide Com Metrics support as a regional asset
361453 -     using SDS.
361454 -
361455 -         [On 010622 Stuart proposes ideas for using SDS. ref SDS 79
361456 -         CX4K
361457 -
361458 -         [On 010730 Com Manager solves problem Stuart reports that
361459 -         managers don't want to use computers for saving time and
361460 -         money. ref SDS 81 P74N
361461 -
361462 -     Implementing KM is a "research" project that requires leadership
361463 -     to pilot test methods for transitioning different command and
361464 -     management levels, as explained in a letter to SRI on 001011.
361465 -     ref DIP 5 0001  Social and cultural barriers that arise from lack
361466 -     of experience doing KM cause resistance to gaining experience, as
361467 -     explained in the record on 990527. ref SDS 42 1233  People support
361468 -     organizational memory for others, but not for themselves, due to
361469 -     worry about competence, image, and fear of accountability.  These
361470 -     fears do not materialize, but people do not know that in the
361471 -     beginning, and so are frozen into inaction, absent leadership.
361472 -     Each setting requires planning, training and mentoring, as called
361473 -     out for the FSR role, reviewed on 010608. ref SDS 74 IF5I  Having
361474 -     the FSR role in place gives DCMA a significant advantage relative
361475 -     to other organizations.  Welch can carry out KM 24 7 to save time
361476 -     and money, and without causing overwhelming emotional turmoil.
361477 -     However, to develop institutional KM capability, as a new
361478 -     dimension of the FSR role, consideration should be given to
361479 -     treating the initial effort as primarily a research project.
361480 -
361481 -
361482 -  ..
361483 - Stuart will think about how to explain SDS and Com Metrics....
361484 -
361485 -         Memos issued by USACE managers in the District's report have
361486 -         common sense explanations of SDS, beginning with the Resident
361487 -         Engineer. ref DRP 5 8556
361488 -
361489 -         Scope of Services, ref DRP 5 4929, including requirements,
361490 -         ref DRP 5 6375, may be helpful.
361491 -
361492 -         Cost savings show ROI of 10:1 for Com Metrics, which should be
361493 -         expected to increase as value at risk increases.  DCMA has a
361494 -         lot of value at risk.  As the economy continues to weaken,
361495 -         limited time will pressure contractors to cut corners on good
361496 -         management practice, increasing "problems" reported on
361497 -         0001207. ref SDS 59 V54M  This increases cost effectiveness of
361498 -         Com Metrics that implements KM for command and control of the
361499 -         record.  see POIMS. ref OF 1 1113
361500 -  ..
361501 -     Stuart plans to visit with DCMA leadership for the KM program, and
361502 -     with his boss in the FSR effort.
361503 -
361504 -     Thanked Stuart for considering SDS and Com Metrics.
361505 -
361509 -  ..
361510 - Submitted ref DIT 1 0001 linked to this record confirming
361511 - understandings.
361512 -
361523 -
361524 -
361525 -
361526 -
361527 -
361528 -
361529 -