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SUBJECTS
Exabyte Tape 04 Novaback Program
Tape 04, April
Backup Failed Again Tape 05 Notified Novaback
C13 Backup Failing on Exabyte Tape Drive Mammoth 125M LT

0806 -    ..
0807 - Summary/Objective
0808 -
080801 - Follow up ref SDS 30 0000, ref SDS 29 0000,
080802 -
080803 - Today, we received a TQM type survey asking....
080804 -
080805 -
080806 -            How is the backup going? Get Free consultation!
080807 -
080808 -
080809 -       Just checking in to see how your installation and initial
080810 -       backups have gone. We pride ourselves in making the process
080811 -       as easy as possible, however we also understand there are
080812 -       many variables in any given system. We know installing a
080813 -       new program or backup system doesn't always go as planned.
080814 -
080815 - We received a letter like this previously on 010314, ref SDS 23 0001,
080816 - and submitted an inquiry to improve usefulness of the backup program.
080817 - ref DIP 2 0001
080818 -
080819 - The next day on 010315 Novaback advised that the request for support
080820 - was forwarded to management. ref SDS 24 0001 Novaback management did
080821 - not respond.
080822 -
080823 - Sent an email linked to the record on 010601 explaining continuing
080824 - problems of backup using Novaback. ref SDS 30 0001
080825 -
080826 -    [On 010608 received letters from NovaStor saying that power save
080827 -    feature cannot run with backup. ref SDS 31 0001
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