CONTACTS 
0201 - PG&E Grid Customer Services                                                                                                                                        O-00000642 0201
020101 - Mr. Bill DeHart, PMP
020102 - Project Manager

SUBJECTS
Demonstration for New Users
PG&E, Lee Calloway
971210a Meeting Web Site Planning
Planning Use of SDS Web Site
PG&E Needs Better Communication
PG&E Files for Bankruptcy

1208 -
1208 -    ..
1209 - Summary/Objective
1210 -
121001 - Follow up ref SDS 29 0000, ref SDS 22 0000 115.
121002 -
121003 - Bill seemed to indicate that SDS is a little easier to use, as a
121004 - result of improvements since our meeting on 971210.  He feels the
121005 - awareness of opportunities to improve daily management have not been
121006 - noticeably changed as a result of recent shifts in the economy,
121007 - including PG&E's struggles with the effects of deregulation.  He may
121008 - try using SDS again on his home computer.
121010 -  ..
121011 - Submitted ref DIT 1 0001 linked to this record, and to SDS code he can
121012 - download, per below. ref SDS 0 JQ6F
121013 -
121014 -    [On 010612 Bill will bring his notebook computer over and we can
121015 -    install SDS on it, then he can download to his home computer.
121016 -    ref SDS 50 R16G
121017 -
121018 -
121019 -
121020 -
121022 -  ..
1211 -
1212 -
1213 - Discussion
1214 -
121401 - PG&E Files Bankruptcy Improvement in Communication Not Adequate
121402 - Communication Metrics Improves Productivity and Earnings
121403 -
121404 - Follow up ref SDS 29 L2EM.
121405 -
121406 - On 970908 PG&E CEO, Gordon Smith, reported productivity and earnings
121407 - at PG&E depend on communication, in order to meet new challenges from
121408 - de-regulation. ref SDS 20 8572  PG&E was notified that SDS improves
121409 - communication.  On 971107 PG&E made changes to communication that
121410 - satisfied everyone. ref SDS 23 6837  On 980403 Gordon planned to
121411 - improve productivity, so that earnings improve. ref SDS 34 3850
121413 -  ..
121414 - This year PG&E declared bankruptcy, presaged by reports on 010220,
121415 - ref SDS 44 0001, and indicating productivity and earnings did not
121416 - improve, as a result of changes in communication procedures that
121417 - satisfied everyone on 971107.  The record at PG&E aligns with lessons
121418 - learned on 950412 that communication is missing a key ingredient.
121419 - ref SDS 8 3920
121421 -  ..
121422 - Earlier, on 970603 Intel planned to improve its earnings by selling
121423 - technology for better pictures and games, rather than support
121424 - Communication Metrics. ref SDS 18 4486
121426 -  ..
121427 - On 001207 Intel reported lower earnings.  There was, also, a report of
121428 - decline in the general economy causing widespread layoffs due to lower
121429 - productivity. ref SDS 41 V54M  On 010308 Intel reported profits
121430 - continue to fall, and so laid off 5,000 people. ref SDS 45 0001
121431 -
121432 -     This record aligns with Henry Kissinger's concern reported on
121433 -     950609 that management has become an "Alice in Wonderland,"
121434 -     because of reliance on conversation and pictures rather than
121435 -     analysis. ref SDS 6 4238
121437 -      ..
121438 -     NWO describes imploding management overwhelmed by daily details
121439 -     that works more and more on cursory understandings that cause
121440 -     mistakes, loss, conflict, crisis and calamity. ref OF 2 7501
121442 -  ..
121443 - Bill feels there is no evident awareness yet in the market place that,
121444 - as Andy Grove at Intel worries, anybody "gets it" (reviewed on 980307,
121445 - ref SDS 33 2648), that better earnings requires technology to improve
121446 - the driving force of daily work.....
121447 -
121448 -
121449 -                           communication
121450 -
121451 -
121452 - ....rather than games, and that this requires a system of "metrics"
121453 - that strengthen "listening," as explained on 890809. ref SDS 2 CJ9J
121454 - Drucker points out that communication is hard to improve, leading many
121455 - to give up, reported on 931130. ref SDS 5 3851  More recently on
121456 - 991025 Drucker recommends using technology to help "routinize" good
121457 - management practice. ref SDS 38 0785  Good practices were identified
121458 - by Stephen Covey in his famous book, "7 Habits of Highly Successful
121459 - People," reviewed on 921205, ref SDS 3 2231, which cites better
121460 - "listening" is needed. ref SDS 3 5903  This aligns with research on
121461 - 890809 showing that executives are frustrated that communication fails
121462 - because people don't listen. ref SDS 2 SL6J
121463 - ..
121464 - On 950111 Bill's report to PG&E explained SDS addresses these
121465 - concerns under POIMS technology. ref DRP 1 1759  POIMS describes
121466 - technology that help people "listen" so that understanding and follow
121467 - up get things done. ref OF 1 1298
121468 -
121469 -
121470 -
121471 -
121472 -
1215 -

SUBJECTS
Demonstrate SDS, Communication Metrics
Anytime Anywhere All Documents Analysis
Business Intelligence Faster Better Cheaper
Intelligence Adds Value to Information,
Content Lacking on Internet
Web Internet Deliver SDS Data Base
Evaluate SDS HTML for Web Application
Learning Reduced by Consolidating SDS Functions
Linking Using Enter and Double Clicking
Pilot Testing SDS at Home

4212 -
421301 -  ..
421302 - Learning Curve for SDS Reduced by Consolidating Functions
421303 - Intelligence Improves Management, Earnings with Lower Learning Curve
421304 -
421305 - Follow up ref SDS 29 4387, ref SDS 25 1168.
421306 -
421307 - Demonstrated SDS tools that enable the Internet to provide a powerful
421308 - form of business intelligence, per explanation on 971206, ref SDS 28
421309 - 6000, and the objectives from our meeting on 971108. ref SDS 24 3204.
421311 -  ..
421312 -
421313 -    a.  Creating "intelligence" for Knowledge Space with a click.....
421314 -
421315 -        Today, Bill created a few links to test ease and speed of
421316 -        creating a connected environment, based on improvements since
421317 -        he reviewed SDS last on 971210. ref SDS 29 4387
421318 -        ..
421319 -        Improvements on 990530 reduce the steps for creating
421320 -        links, ref SDS 36 0001, based on Bill's experience pilot
421321 -        testing SDS in 1995.  For example, SDS now creates anchors and
421322 -        maintains references chronologically to provide organization
421323 -        that aids daily management, which Bill cited on 000709.
421324 -        ref SDS 40 1029  These steps occur automatically and instantly,
421325 -        without impacting the time nor attention of the user.
421326 -        ..
421327 -        Knowledge Space explains connecting information arranged
421328 -        by chronology and context.  It was developed on 960620, when
421329 -        Bill and I were helping PMI prepare for a conference at
421330 -        Asilomar. ref SDS 14 3516  A year or so later, on 971108 Bill
421331 -        provided assistance on using HTML which was helpful in setting
421332 -        up standardized formats, ref SDS 24 1111, that expedite
421333 -        creating anytime, anywhere intelligence on the Internet, using
421334 -        webmail.  Bill confirmed his report on 990909 that SDS record
421335 -        delivered by email are a big improvement over conventional
421336 -        methods. ref SDS 37 0001
421337 -
421339 -  ..
421340 -
421341 -    b.  Converting email to HTML with a click....
421342 -
421343 -        Bill prepared ref DIT 1 0001 linked to this record, as an
421344 -        exercise demonstrating a common procedure for SDS records and
421345 -        documents by pressing Enter or double clicking.  He, also,
421346 -        connected the letter to other documents.  Connecting SDS
421347 -        records to traditional documents accomplishes the POIMS goal
421348 -        for integrating time management in SDS, with information in
421349 -        documents.
421351 -         ..
421352 -        Adding HTML is accomplished by a single click, and can be
421353 -        viewed locally.  Bill noticed that seeing information in a
421354 -        different format, using a web browser, increases ability to
421355 -        recognize errors prior to submission, because the look is
421356 -        different.
421357 -
421359 -  ..
421360 -        ..
421361 -    c.  Converting SDS to HTML with a click.
421362 -    
421363 -        Adding HTML to SDS records is done with the same click used to
421364 -        convert correspondence and other documents.
421365 -
421367 -  ..
421368 -
421369 -    d.  Creating "intelligence" on Internet with two clicks.
421370 -
421371 -        Transferring SDS records and connected documents to the
421372 -        Internet for distribution via email, takes two clicks.  One to
421373 -        open an FTP program, and one to launch the transfer.
421374 -
421375 - ..
421376 - Bill feels making it fast and easy to distribute "intelligence"
421377 - adds value to the Internet, by making the Internet a useful tool for
421378 - daily management.  An example is the record on 970107 showing that
421379 - executives recognize the value of "intelligence," after gaining
421380 - experience with SDS. ref SDS 17 4953  The challenge has been enabling
421381 - people to gain this experience.
421383 -  ..
421384 - This helps solve the problem on 960626, when USA Today reported the
421385 - Internet does not improve productivity. ref SDS 15 3333, which aligned
421386 - with concerns that the Internet lacks "content," reported on 960427.
421387 - ref SDS 12 HQ5N  As seen today, SDS enables people to generate content
421388 - that improves productivity and earnings, by growing their knowledge
421389 - day-by-day into a living "encyclopedia" that saves time and money for
421390 - everyone.
421391 - ..
421392 - Recent examples showing SDS adds value to Internet.....
421393 -
421394 -       On 010114 saving time and money. ref SDS 43 0001
421395 -
421396 -       On 010517 solving problems. ref SDS 47 0001
421397 -
421398 -       On 010517 SRI wants scalable technology that leverages one
421399 -       person's knowledge to strengthen collaboration. ref SDS 46 4Q5I
421401 -  ..
421402 - As SDS records increase on the Internet, this record shows that other
421403 - people are empowered to discover benefits of leveraging knowledge,
421404 - cited at SRI on 010517. ref SDS 46 4Q5I  We can explain "until the
421405 - cows come home," the benefits of a "knowledge repository," but only
421406 - when people experience real savings, does the big idea sink in that
421407 - "intelligence" to convert information into knowledge saves time and
421408 - money.  This distinguishes SDS as a "knowledge" technology, even
421409 - though for many "knowledge" is merely a glitzy sales pitch, reported
421410 - on 000503. ref SDS 39 5033
421411 - ..
421412 - Making SDS easier to use supports planning on 971210 to deploy
421413 - Communication Metrics for avoiding problems, ref SDS 29 3049, which
421414 - could help the economy under the report on 001207 that too many people
421415 - are having too many problems. ref SDS 41 V54M
421416 -
421417 -
421418 -
421419 -
4215 -

SUBJECTS
Pilot Test SDS
Com Manager Deliberates Organizational Memory Different Tasks from Tr
Keyboard Needed for SDS Trial
SDS Records from Welch Needed for SDS Trial
Pilot Test on Bill's Home Computer
Keyboard Needed
End User Version Posted to Web

4909 -
491001 -  ..
491002 - Pilot Testing SDS Provides Data on Learning Curve.
491003 -
491004 - Bill asked about pilot testing SDS again, based on improvements
491005 - demonstrated today.  He feels the learning curve has been lowered by
491006 - eliminating some key strokes required to accomplish linking, and other
491007 - tasks for generating content on the Internet, per above. ref SDS 0
491008 - 4387
491010 -  ..
491011 - His computer is no longer configured to use the SDS development set,
491012 - so he will need the end user set that runs on the c: drive.  The
491013 - keyboard that makes using a computer ergonomically efficient, is not
491014 - currently connected.  We reviewed Wayne Wetzel's recent work to
491015 - configure his home computer to run the end user version, per the
491016 - record on 010523. ref SDS 48 0001  Wayne has an efficient keyboard on
491017 - his office computer, but not on his home computer.
491018 -                                  ..
491019 -      I can get Bill a keyboard, if he wants to try SDS.
491021 -  ..
491022 - Bill feels a Communication Manager role remains an important part of
491023 - improving productivity, earnings and stock prices, because the
491024 - dynamics of daily management make it difficult for a line manager to
491025 - interact throughout the day, and use SDS for capturing organizational
491026 - memory, and, also, adding "intelligence" that makes "memory" valuable,
491027 - as explained in NWO. ref OF 2 3348
491029 -  ..
491030 - To expedite testing SDS, Bill needs a base of records to operate on in
491031 - order to experiment with SDS functions.  The easiest way to do this
491032 - is to put Welch records on his computer.  This can be done in about 20
491033 - minutes or so, by downloading from c12, a notebook computer.
491034 - ..
491035 - Modified the letter Bill created today, ref DIT 1 O57H, and
491036 - linked to this part of the record reporting that an end user version
491037 - of SDS was transferred to the Internet.
491039 -  ..
491040 - Bill can download SDS from.....
491041 -
491042 -
491043 -                     http://www.welchco.com/10
491044 -
491045 -
491046 - ....to a directory on his computer, and install by executing the
491047 - "install.bat" file.  Be sure to download zu.exe, as well.
491048 -
491049 -      [On 010612 telecon Bill thinking about downloading from notebook
491050 -      computer, c12. ref SDS 50 R16G
491051 - ..
491052 - In closing the meeting today, clarified that pilot testing SDS
491053 - is an opportunity, and is not intended as a burden.  Bill has a lot
491054 - going on at home and at work, that make it difficult to spend time
491055 - with SDS.  I can help, if he feels comfortable with this, but there is
491056 - no intent that SDS intrude on our friendship, and on Bill's important
491057 - role as advisor, at large, that has evolved over the past number of
491058 - years.
491059 -
491060 -
491061 -
491062 -
491063 -
491064 -
491065 -
491066 -
491067 -
491068 -
491069 -
491070 -
491071 -
491072 -
4911 -