CONTACTS 

SUBJECTS
KM Define POIMS
Intelligence Converts Information Overload from IT into Useful Knowl
Customers Educate Experience Self-evident Benefits
Market Potential SDS
Feedback Shows Attractiveness of SDS Record on Web
SDS Solve Problem Configuring DSL Internet Connection W2K
DSL Connection Support Requested
New Market Business Potential
Explicit Links Empower People to Make Connections Citations in SDS Sa

2011 -
2011 -    ..
2012 - Summary/Objective
2013 -
201301 - Follow up ref SDS 79 0000, ref SDS 69 0000.
201302 -
201303 - Received ref DRT 1 0001 from Jeff Luckey asking about the record on
201304 - 000417 that explains problems Pac Bell encountered installing DSL on
201305 - a system using Windows 2000 (w2k).
201307 -  ..
201308 - Jeff provides a direct link to information in the record on 000417
201309 - that caught his attention. ref SDS 5 2700  This improves previous
201310 - inquiries that have not cited either the record, nor the location of
201311 - date and time, that is of interest.  Having specific context of what
201312 - led to an inquiry, in addition to the description of a question,
201313 - facilitates solving problems, i.e., saves time and money.
201315 -  ..
201316 - For example, an inquiry on 010219 did not provide any links and so
201317 - took an extra 5 minutes to figure out the subject, find the letter and
201318 - create the links that show alignment in order to address the issue
201319 - raised on that occassion. ref SDS 71 9EHY  Five minutes does not sound
201320 - like a lot of time.  But, if there are 100 inquiries, or 1,000, this
201321 - adds up very quickly.  Moreover, time is a perception issue. Often a
201322 - problem that takes 5 minutes to solve, may appear before making the
201323 - effort to take 20 minutes or an hour, and this perception, prevents
201324 - taking any action.  Therefore, saving minutes is leveraged to result
201325 - in significant time and cost savings.
201327 -  ..
201328 - Same problem occurred on 010517. ref SDS 82 0001  Without the SDS
201329 - record, links and organic subject structure, discussed with Pat at SRI
201330 - on 010517, effective support could take several hours.  Such an
201331 - investment is often too great in the moment to permit any action, with
201332 - the result that no help is provided.  People give up, problems go
201333 - unsolved, and mount up. This causes lower productivity, earnings and
201334 - stock prices, reported on 001207. ref SDS 57 V54M
201336 -  ..
201337 - Today, Jeff's link is to the record that explains a problem.
201339 -  ..
201340 - He asks if the problem got solved, and would like information to
201341 - assist him in solving a similar problem. ref DRT 1 5K7F
201343 -  ..
201344 - The SDS record Jeff reviewed on 000415, has a forward link to a record
201345 - that has the solution on 000422. ref SDS 6 0788   If Jeff had read
201346 - carefully, he would have found the link, but having failed that, he
201347 - makes it possible for a support person to find the solution in a few
201348 - seconds by using the link in his letter to the record he reviewed.
201350 -  ..
201351 - Based on examination of the record, which Jeff links in his letter,
201352 - the easiest solution for configuring NTS Enternet 300 seems to be in
201353 - the record on 000518. ref SDS 14 6942
201354 -
201355 -     This record addresses in part Pat Lincoln's question at SRI on
201356 -     010517 about SDS leveraging knowledge for helping people solve
201357 -     problems. ref SDS 81 4Q5I
201359 -      ..
201360 -     Because of variations in genetics, experience and training a
201361 -     "knowledge repository" will provide varying degrees of direct
201362 -     help, which can be supplemented by an expert, similar to skill
201363 -     based routing that hospitals, phone companies and high tech
201364 -     vendors use, discussed on 000304. ref SDS 1 0879
201366 -  ..
201367 - Submitted ref DIT 1 0001 linked to this record thanking Jeff for
201368 - providing a link to the record that caught his attention.
201370 -  ..
201371 - The answer to Jeff's question about the version of NTS 300 we are
201372 - using, ref DRT 1 K37K, is reported in the record he examined for
201373 - 000415, ref SDS 4 4899, which says...
201374 -
201375 -              installed v 1.34. ref SDS 4 4899
201376 -
201377 - ....and is linked to a record about 8 months later, on 010129, showing
201378 - Pac Bell was asked if there is a new version for NTS Enternet 300, and
201379 - indicated at that time that version 1.34 is the best version for
201380 - Windows 2000. ref SDS 67 9X4M
201381 -
201382 -
201383 -
201384 -
201385 -
201386 -
201387 -
201388 -
201389 -
201390 -
2014 -