CONTACTS 
0201 - S & C Ford                           415 553 4400 fax or 800...
020101 - Mr. Steve Schroeder; Customer Service Manager =Telephone
020102 - Administration Department

SUBJECTS
Next Service Sticker
Safety Checks
Change Oil, Preventive Maintenance, Power Steering System Flush, Balance Tires
Quality Care
System Failure Driving Home after Major 90K Service

0807 -    ..
0808 - Summary/Objective
0809 -
080901 - Follow up ref SDS 17 0000 ref SDS 16 0000.
080902 -
080903 -
080904 -
080905 -
080906 -    [On 010402 took car in for service review. ref SDS 21 0001
080907 -
080908 -
0810 -
0811 -
0812 - Discussion
0813 -
081301 -  ..
081302 - Called about When Car will be Ready
081303 -
081304 - Follow up ref SDS 19 0918, ref SDS 17 0918.
081305 -
081306 - Talked to Steve
081307 -
081308 - He said the car will be ready around 1500.  He will call to confirm
081309 - when it is ready.
081310 -
081311 -
081312 -
081313 -
0814 -
0815 -
0816 - 1506
0817 -
081701 - Steve called.
081702 -
081703 - He said the car is ready to picked up.
081704 -
081705 -
081706 -
0818 -
0819 -
0820 - 1531
0821 -
082101 - Took cab to S&C Ford.  Traffic was very heavy.  Could not take the
082102 - freeway.  Arrived at S&C about 1610.
082103 -
082104 - Received invoice and Quality Report.
082105 -
082106 - Did not see Steve.
082107 -
082108 - Paid $2,288.26 using credit card First USA card #.... 6533 on invoice
082109 - #352476. ref DRT 1 0001
082110 -
082111 - Drove to the Apartment at 440 Davis Court in San Francisco to pick up
082112 - Millie.  Played radio, but not AC while driving.
082113 -
082114 - Car did not seem to overheat, indicating this problem may have been
082115 - adequately addressed.
082116 -
082117 - Drove back via 3rd street and Embarcadero.  Traffic was still heavy
082118 - because of Friday commute, and the Giants were playing a baseball
082119 - game today.
082120 -
082121 -
082122 -
082123 -  ..
0822 -
0823 -
0824 - 1635
0825 -
082501 - Arrived at the apartment.  Millie drove us home to Concord.
082502 -
082503 - Took about 30 minutes to get on the Oakland Bay bridge.  City streets
082504 - were still very crowded.  We played the radio but not the AC, because
082505 - the windows were open for fresh air.
082506 -
082507 - Once on the bridge, traffic moved faster, maybe about 35 - 50 MPH.
082508 -
082509 - We got to Oakland, and onto highway 24 going to Concord.  After
082510 - driving through the tunnel, we tried the air conditioning.  This
082511 - seemed to work okay, and turned it off after a few miles.  We turned
082512 - the radio on again.
082513 - ..
082514 - Traffic was heavy, but we were traveling about 60 or 70 MPH.
082515 -
082516 - Somewhere before or after reaching the Orinda BART station on highway
082517 - 24, and while on a slight down grade, all of the dash board warning
082518 - lights came on, and the engine stopped.  It is not clear if Millie
082519 - had been driving with the road lights on.
082520 -
082521 -      [On 010330 reported problem to S&C. ref SDS 20 0001
082522 -
082523 -      [On 010402 took car in for service review. ref SDS 21 0001
082524 -
082525 - We were in the left lane, and there is a large parking lane in the far
082526 - left, so we coasted into that parking lane and stopped.  Millie turned
082527 - the key off.  We waited for a few minutes and tried turning the engine
082528 - back on.
082529 -
082530 - The car powered up normally.  We were able to speed up in the parking
082531 - lane, and then merge into the highway traffic.
082532 -
082533 - The car seemed to drive normally until we reached Concord.  Just
082534 - before reaching our turn-off at Treat Boulevard, the dash board lights
082535 - came on again.  It is not clear if the engine stopped again, because
082536 - the problem seemed to clear itself very shortly.  Millie indicated
082537 - the power steering failed, and she said the transmission lurched, as
082538 - if it lost power, or otherwise changed condition.
082539 -
082540 - This only lasted for a few seconds, while we were moving.  The engine
082541 - and other systems seemed to restore themselves, and so we continued
082542 - driving down Treat, to Cowell, and eventually made it home.  Traffic
082543 - was heavy, stop and go on Treat.  The car seemed to run okay.
082544 -
082545 -
082546 -
082547 -
082548 -
082549 -
082550 -
082551 -
082552 -
082553 -
082554 -
082555 -
082556 -