CONTACTS 
0201 - SRI International
020101 - Mr. Pat Lincoln; Director
020103 - Computer Science Laboratory
0203 - SRI International
020301 - Mr. Curtis R. Carlson; President and CEO
020303 - Executive Offices

SUBJECTS
Define KM Social Skills Dialog Listening KM 2 Parts People Skills Leade  hip Salesman
Collaboration Common Basis 2 KM Groups Tools and People Skills
KM 2 Groups AI Use Software Build Web Pages for Collaboration Ontology
2 KM Groups Improving Collaboration with Orality Literacy Talent Tool
Communication Biggest Risk of Enterprise Paradigm Shift of Millenium
People Skills Socialization Talking, Listening Viewed as KM, Not Tech
Email Weaker than Conversation Fools Gold Attractive Because Informti
Fools Gold Email Attractive Action Item System System Comes to You Li

1910 -
1910 -    ..
1911 - Summary/Objective
1912 -
191201 - Follow up ref SDS 41 0000, ref SDS 40 0000.
191202 -
191203 - On 980517 revised POIMS to strengthened theory of knowledge that shows
191204 - why it is difficult to develop technology to augment intelligence.
191205 - ref SDS 13 0001
191207 -  ..
191208 - On 000531 explained need for architecture of human thought is a
191209 - predicate to developing an architecture of technology that augments
191210 - human intelligence, ref SDS 24 4256, which was proposed for OHS/DKR
191211 - objective by Eric Armstrong in a letter on 000423. ref SDS 20 5096
191213 -  ..
191214 - Revised POIMS today, explaining KM has two distinct branches from
191215 - common objective to improve communication, popularly called
191216 - collaboration, ref OF 1 1850, which Pat Lincoln reported on 001017 has
191217 - visibility in the market place. ref SDS 29 VY4J
191219 -  ..
191220 - Traditionalists view KM as developing social skills and relying on
191221 - personal wit and charm.  They see collaboration as requiring strong
191222 - people skills. ref SDS 0 OE6I  Technologists support collaboration by
191223 - improving document management, and focus on email, ref OF 1 CZ6K,
191224 - because that is a big part of communication using tools on the
191225 - Internet.  Seems to reflect discussion with Ross on 890809,
191226 - ref SDS 1 ZM7I, and again on 920402. ref SDS 5 0344
191228 -  ..
191229 - Knowledge management (KM) has become a home for engineers, consultants
191230 - and advocates for AI and data base projects that failed, ref OF 1
191231 - X16L, as well as former Project Management, TQM, reengineering, and
191232 - similar management improvement "movements" that have failed, like
191233 - Business Intelligence, reviewed on 980226, ref SDS 12 2716, and
191234 - business process reengineering (BPR), reviewed on 961028. ref SDS 11
191235 - LZ5L
191236 -
191237 -    [On 020608 Dave Snowden's paper argues KM has failed. ref SDS 50
191238 -    ZN6I
191240 -     ..
191241 -    [On 020608 analysis of Snowden's paper yields research showing
191242 -    distinct groups -- Skyme cites challenge of distinguishing between
191243 -    knowledge and information that can be "managed", ref SDS 50 JA3H,
191244 -    while George Por argues knowledge is an innate mental process that
191245 -    cannot be managed, ref SDS 50 598F, but rather is enriched through
191246 -    communication and collaboration. ref SDS 50 U895
191248 -  ..
191249 - Jack Park's paper reviewed on 010223 proposed improving education
191250 - using tools to improve collaboration on the Internet. ref SDS 39 JQ4K
191251 -
191252 -      1.  Tools
191253 -
191254 -          Original tools were literacy, reported on 991108. ref SDS 16
191255 -          7426  "Alphabetic Mind" explains advantage of preserving
191256 -          understanding over time. ref SDS 16 5628  Campbell's work on
191257 -          900303 explains connectionist theory of mental architecture
191258 -          that is supported by alphabet technology.
191259 -
191260 -             [On 010426 Pat found dichtomoy between orality and
191261 -             literacy interesting. ref SDS 48 IB6N
191263 -           ..
191264 -          Plato's Phaedrus reviewed on 991209 shows ancient dispute
191265 -          between talent and tools, also, called, orality and literacy,
191266 -          ref SDS 18 3416, that reflects a dichotomy in KM between
191267 -          natural people skills, and technology. ref OF 1 PY8O  This
191268 -          issue arises in SDS, for example on 960828. ref SDS 10 0001
191269 -          People skills are classified as communication, talking,
191270 -          listening and leadership.  On 910911 venture capital analyst
191271 -          predicted SDS would fail because executives do not have
191272 -          enough time to improve earnings. ref SDS 4 5567  On 920402
191273 -          Ross explained SDS to improve productivity and earnings is
191274 -          contrary to image of management that is competent without
191275 -          using technology. ref SDS 5 0344  On 990527 Morris made a
191276 -          similar point that culture prevents managers from improving
191277 -          earnings, because steps to improve competence is viewed as
191278 -          lacking competence and confidence. ref SDS 14 1233 and
191279 -          ref SDS 14 074D
191281 -           ..
191282 -          Tools like email and wordprocessing are an inviting market,
191283 -          because it is large, and people like setting action items
191284 -          based on getting email because it seems like an automatic
191285 -          alert that does not require time for management, i.e., it
191286 -          just comes in everyday, ref OF 1 CZ6K, per Eric Armstrong's
191287 -          analysis on 000503, ref SDS 22 F82E, and again on 000505 in
191288 -          requirements he prepared for CDS, which is a form of Doug
191289 -          Engelbart's plan to develop and OHS/DKR. ref SDS 23 3000  KM
191290 -          seems like an inviting target for a Killer Application to
191291 -          improve email, as explained on 000920. ref SDS 27 2V5F
191293 -           ..
191294 -          Email weaknesses cited n POIMS, ref OF 1 084J, are based on
191295 -          experience reported on 960305. ref SDS 9 0001  This presents
191296 -          opportunity for adding intelligence to information that makes
191297 -          email productive; but, is overlooked for reasons in the
191298 -          record on 990924 reviewing high cost of medical mistakes.
191299 -          ref SDS 15 0715  Action Items work better when context of
191300 -          objectives, requirements and background are provided, as
191301 -          shown on 000922. ref SDS 28 0001 On 991110 the Microsoft
191302 -          anti-trust litigation shows the danger of creating a lot of
191303 -          information in email that is riddled with errors. ref SDS 17
191304 -          6722  Other tools include making web pages, because this
191305 -          marries talent in making pictures with desire to manage the
191306 -          job with pictures, instead of analysis. Project Management is
191307 -          included because project managers mainly see their job as
191308 -          talking people into doing things, plus they use flow charts
191309 -          called CPM that provide a nexus with social skills and tool
191310 -          making.
191312 -           ..
191313 -          On 000424 AI strives to build tools that think for people.
191314 -          ref SDS 21 0002
191316 -           ..
191317 -          On 000503 Eric Armstrong reported "knowledge" is difficult to
191318 -          understand other than as a marketing word for information
191319 -          technology; he planned to improve email. ref SDS 22 5187  But
191320 -          on 000423 Eric had proposed to "augment human intelligence".
191321 -          ref SDS 20 5096  He explained KM as "an interactive tool for
191322 -          discussion and deliberation that records the decisions and
191323 -          their rationales in way that allows the knowledge gained in
191324 -          the process to be applied to future projects." ref SDS 20
191325 -          5933
191327 -           ..
191328 -          On 000623 AI wants to build an engine that thinks for people.
191329 -          ref SDS 25 2915
191331 -           ..
191332 -      2.  On 000113 KMCI executive unaware of technology that supports
191333 -          knowledge management. ref SDS 19 3098
191335 -           ..
191336 -          Claims to have developed KM solution using Business Process
191337 -          Reengineering (BPR) that uses a black box method for creating
191338 -          knowledge. ref SDS 19 3380
191340 -           ..
191341 -          On 961028 article reports dissatisfaction with BPR failure to
191342 -          meet expectations for improving productivity and earnings.
191343 -          ref SDS 11 SR6O
191345 -           ..
191346 -          On 001122 KMCI executive reports distrust for "mechanized
191347 -          knowledge." ref SDS 31 PY6N  Aligns with Ross' report on
191348 -          920402 that culture peer pressure at IBM encourages managers
191349 -          to rely on talking for style and image, rather than improve
191350 -          earnings with SDS to add intelligence to management.
191351 -          ref SDS 5 0344
191353 -           ..
191354 -          On 010114 doing KM defined as creating fantastic social
191355 -          contacts, ref SDS 34 PY6N, and that talking about KM is KM
191356 -          that forms fantastic social networking. ref SDS 34 EK3I
191358 -           ..
191359 -          On 010218 KM is about relationships and very little about
191360 -          technology. ref SDS 38 NH5R
191362 -               ..
191363 -              [On 020608 analysis of Snowden's paper yields research
191364 -              showing distinct groups -- Skyme cites challenge of
191365 -              distinguishing between knowledge and information that can
191366 -              be "managed", ref SDS 50 JA3H, while George Por argues
191367 -              knowledge is an innate mental process that cannot be
191368 -              managed, ref SDS 50 598F, but rather is enriched through
191369 -              communication and collaboration. ref SDS 50 U895
191371 -       ..
191372 -      KM and "collaboration are marketing buzz words, because Drucker
191373 -      established that people have given up trying to improve
191374 -      communication, ref OF 1 EX5O, reviewed on 931130. ref SDS 7 3851
191375 -
191376 -          [On 020608 KM 1st generation was information management to
191377 -          enable decision support and it included business process
191378 -          reengineering; second generation beginning in 1995 proposed
191379 -          tacit, explicit converstion.  Both 1st and 2nd generation
191380 -          failed. ref SDS 50 KJ6G
191382 -       ..
191383 -      KM must move beyond collaboration, ref OF 1 KE1T, to help a busy
191384 -      mind solve problems, as seen from Reuters report on 001207.
191385 -      ref SDS 33 V54M
191387 -  ..
191388 - Objections were explained in more detail to illustrate resistance
191389 - because people do not have time to understand emerging new realities
191390 - of information overload, that makes the idea of adding intelliegence
191391 - to mangaement sound like admission of incompetence, ref OF 1 4G4I,
191392 - which was developed on 960828, ref SDS 10 KP4N, and more recently on
191393 - 990924 for analysis on the high cost of medical mistakes. ref SDS 15
191394 - 0593
191395 -
191396 -      Used idea people want bad management to be successful,
191397 -      ref OF 1 1114, rather than tools to make good management faster
191398 -      and easier, from record on...
191399 -
191400 -         000908. ref SDS 26 8820
191401 -         000920, ref SDS 27 T33H
191402 -         001202, ref SDS 32 WJ6I
191404 -       ..
191405 -      On 960103 people want communication to be effective based on
191406 -      style and confidence, ref OF 1 RJ5O, rather than use
191407 -      "intelligence." ref SDS 8 8409
191408 -
191409 -
191410 -
191411 -
191412 -
191413 -
191414 -
1915 -

SUBJECTS
Report on Meeting at SRI on 010122
Meeting SDS Improve SRI Management Learn KM, Curt Carlson, Pat Lincoln
Funding Proposals Under Review to Replace NIH Funding
Peer Review POIMS on KM Definition
Communication Manager Not Aware Used to Implement SDS
Collaboration People Skills Dialog Listening KM 2 Parts People Skills
Peer Review on KM in POIMS, Jack Park, Doug Engelbart, Pat Lincoln

4409 -
441001 -  ..
441002 - Peer Review on KM and Objections Added to POIMS
441003 -
441004 - Submitted ref DIT 1 0001 to Pat Lincoln asking for peer review of
441005 - explanation added to POIMS today showing the two distinct camps in the
441006 - Knowledge Management effort that emerges from efforts to improve
441007 - communication, called "collaboration." ref OF 1 1850
441008 -
441009 -    [On 010324 discussed with Morris. ref SDS 42 OK8O
441011 -     ..
441012 -    [On 010329 letter to Jack Park reminds about request for peer
441013 -    review. ref SDS 43 0001
441015 -     ..
441016 -    [On 010403 Pat plans to submit peer review. ref SDS 44 0001
441018 -     ..
441019 -    [On 010411 received peer review from Jack Park. ref SDS 45 0001
441021 -     ..
441022 -    [On 010419 called Henry van Eykan about peer review. ref SDS 47
441023 -    0001
441025 -     ..
441026 -    [On 010426 Pat found dichtomoy between orality and literacy
441027 -    interesting. ref SDS 48 IB6N
441029 -     ..
441030 -    [On 010811 Henry van Eykan proposes Welch review SDS support for KM
441031 -    ideas in Doug's 1992 paper. ref SDS 49 L17H
441033 -  ..
441034 - Explain focus on collaboration is incorrect, that lifting capacity to
441035 - think, remember and communicate can be accomplished based on a theory
441036 - of knowledge distinguished from information.
441037 -
441039 -  ..
441040 - Sent copy to Doug Engelbart, requesting his comments. ref DIT 1 00W2
441041 -
441056 -  ..
441057 - In the call to Jack this morning, he is willing to provide peer review
441058 - on KM in POIMS.  He is busy for the next 10 days, getting out a
441059 - manuscript on his book.
441061 -  ..
441062 - Jack asked for a reminder in April to do the peer review on POIMS.
441063 -
441064 -    [On 010329 Jack reports 3 week delay in due date for his book
441065 -    manuscript; may have time for peer review of KM in POIMS.
441066 -    ref SDS 43 0001
441067 -
441068 -    [On 010411 received peer review from Jack Park. ref SDS 45 0001
441070 -  ..
441071 - Jack advised today that Pat Lincoln has reported NIH decided not to
441072 - fund the OHS/DKR project, so SRI is looking for funds again, following
441073 - up the report on 001017. ref SDS 30 4877
441074 -
441075 -            [On 030527 1100 NIH refused $30 million grant to SRI for
441076 -            funding OHS/DKR development project because Microsoft
441077 -            planned to release Sharepoint, which NIH officials believed
441078 -            would accomplish OHS/DKR support for collaboration at less
441079 -            cost. ref SDS 51 XD90
441081 -  ..
441082 - Jack scanned the letter to Curt, ref DIP 1 0001 linked to the meeting
441083 - on 010122. ref SDS 35 0001
441085 -  ..
441086 - I asked if he sees the proposition that KM is a research project to
441087 - discover how to overcome ignorance, fear and denial that prevents
441088 - people from using KM. ref SDS 35 PZ8M
441090 -  ..
441091 - Jack said he does not have time to discuss it today, because of the
441092 - nearing deadline on submitting the manuscript for his book.
441093 -
441094 -    [On 010329 Jack reports 3 week delay in due date for his book
441095 -    manuscript; may have time for peer review of KM in POIMS.
441096 -    ref SDS 43 0001
441097 -
441098 -
441099 -
441100 -
441101 -
441102 -
441103 -
441104 -
441105 -
441106 -
441107 -
441108 -
441109 -
441110 -
441111 -
4412 -