CONTACTS 
0201 - Novastor Corporation                 805 579 6700
020101 - Mr. Peter Means; President
020102 - sales@novastor.com
0202 - Novastor Corporation                 805 579 6700
020201 - Mr. Craig NLN; Customer Service Engineer
020202 - support@novastor.com
020203 - Technical Support =805 579 6700 support@novastor.com
020204 - Description

SUBJECTS
Technical Support
Instructions on Getting Support
Free Support
Report for Backups Request Change to Efficient Format
Report Format for Back up Logs
Backup Log Repport Requires Change to Useful Format

0808 -    ..
0809 - Summary/Objective
0810 -
081001 - Follow up ref SDS 16 0000, ref SDS 15 0000
081002 -
081003 - Received ref DRT 1 0001 from Craig in tech support at NovaStor
081004 - responding to the letter, ref DIP 2 0001, submitted yesterday on
081005 - 010314 which responded to the letter, ref DRP 3 0001 from tech support
081006 - at Novaback, asking for ideas on improving the product.
081007 -
081008 - Our letter, ref DIP 2 0001, is connected to the prior request for a
081009 - useful backup report, and linked to the format showing what is needed.
081010 - ref DIP 3 TU7I
081011 -
081012 - Craig says.....
081013 -
081014 -     We appreciate your comments and suggestions. They have been
081015 -     forwarded to the management so that they may also review them. We
081016 -     are always looking for ways to improve the software for our
081017 -     customers. We welcome any additional comments you may have about
081018 -     the product, good or bad; we would like to hear from you.
081019 -
081020 - In order to submit "additional comments," as Craig requests today, we
081021 - need to know the follow up procecures for getting current comments
081022 - adequately reviewed.
081023 -
081024 - Submitted ref DI 1 0001 asking who is doing the review and what are
081025 - the criteria for taking action.  Ask how to contact Peter, if he is
081026 - still with the firm.
081027 -
081028 -     [On 010603 received another TQM form letter from Novaback.
081029 -     ref SDS 17 0001
081030 -
081031 -
081032 -
081033 -
081034 -
081035 -
081036 -
081037 -