CONTACTS 
0201 - Novastor Corporation                 805 579 6700 fax or 800...
020101 - Ms. Tracy Boomer; 332-Extension
020102 - sales@novastor.com
020103 - Sales Department
0202 - Novastor Corporation                 805 579 6700
020201 - Mr. Peter Means; President
020202 - sales@novastor.com

SUBJECTS
Technical Support
Instructions on Getting Support
Free Support
Report for Backups Request Change to Efficient Format
Report Format for Back up Logs
Backup Log Repport Requires Change to Useful Format

0808 -    ..
0809 - Summary/Objective
0810 -
081001 - Follow up ref SDS 15 0000, ref SDS 14 0000
081002 -
081003 - Received ref DRT 1 0001 from tech support at Novaback, saying they
081004 - are checking in to see how your installation and initial backups have
081005 - gone. We pride ourselves in making the process as easy as possible,
081006 - however we also understand there are many variables in any given
081007 - system. We know installing a new program or backup system doesn't
081008 - always go as planned.
081009 -
081010 - We orderd and installed a Novaback upgrade on 000916. ref SDS 15 137I
081011 -
081012 - Novaback reports today that technical support is free. ref DRT 1 R36G
081013 -
081014 - They have a technical support web page at...
081015 -
081016 -      http://www.no-panic.com/backup/tech_supt/bk_support.html?SID=NB02
081017 -
081018 -
081019 - They have a technical support web page, ref DRT 1 K58F, for submitting
081020 - issues at...
081021 -
081022 -      http://www.novastor.com/tech_supt/supportform.asp?SID=NB02
081023 -
081024 - Can submit an email, ref DRT 1 B68J, rather than submit through the
081025 - web page at....
081026 -
081027 -      support@novastor.com
081028 -
081029 - Call 805.579.6700 between the hours 0600 - 1900
081030 -
081031 -
081032 - Submitted ref DIT 1 0001 connected to the letter from Novastor
081033 - received today, per above, ref SDS 0 0001, and citing prior request
081034 - for a useful backup report, and link to the format. ref DIP 2 TU7I
081035 -
081036 -     [On 010315 received letter from NovaStor saying the matter has
081037 -     been forward to management. ref SDS 16 0001
081038 -
081039 - Cite....
081040 -
081041 -     1.  On 970424 requested useful backup report, ref SDS 5 XP7I, as
081042 -         shown in the letter to Peter Means requesting a useful backup
081043 -         report that facilitates efficient use of backup information,
081044 -         through pattern recognition, and cited knowledge space,
081045 -         ref DIP 2 0001, as explained in POIMS. ref OF 1 034J
081046 -
081047 -     2.  Knowledge Space defined in POIMS. ref OF 1 034J and cite
081048 -         Drucker on need for better management to improve earnings,
081049 -         from the record on 931130. ref SDS 1 E94F
081050 -
081051 -     3.  Explain busy economy justified Novastor's prior failure to
081052 -         perform, and suggest slowing economy suggests that attention
081053 -         to productivity is now warranted. ref DIT 1 0W7L
081054 -
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081063 -