CONTACTS 
0201 - Texas Tech University
020101 - Mr. Joseph M. Ransdell; Associate Professor
020103 - Department of Philosophy

SUBJECTS
SDS on Web Illustrates Usefulness of SDS, Com Metrics, 000716
Registry Restoring Prior Good Registry
Proof of Concept, 000426
Internet Creates Customers for KM by Demonstrating Value Added
Customer Reports SDS Helpful
Problems Solved Fixing W98 Registry, Marie Frankel
SDS DKR Solves Problems W98 Example
Knowledge Repository Organizational Memory Capture Experience Defines
Solve Problems Using Historical Record Save Time and Money

3711 -
3711 -    ..
3712 - Summary/Objective
3713 -
371301 - Follow up ref SDS 63 0010.
371302 -
371303 - Received ref DRT 1 0001 from Marie Frankel advising that SDS on the
371304 - Internet solved a problem for her family by using an SDS record she
371305 - encountered by a general search of the web.  This is evidence that SDS
371306 - meets the goals of delivering useful intelligence on the Internet,
371307 - which some authorities call a dynamic knowledge repository (DKR), from
371308 - original planning on 971021. ref SDS 10 9999
371310 -  ..
371311 - Marie explains today that she caused a problem on her computer with
371312 - the Windows 98 (W98) operating system, by installing an incorrect
371313 - driver.
371314 -
371315 -     [On 010423 received similar request. ref SDS 79 0001
371317 -  ..
371318 - Marie was unable to solve the problem by calling friends because the
371319 - problem was too complex.  Before trying to locate and hire a repairman
371320 - to fix her computer, ref DRT 1 1H7H, Marie used Lycos to do a search
371321 - on the Internet for "W98 Registry," and found the record on 990825.
371322 - ref SDS 15 0001  Marie selected item #9 on the SDS record summary,
371323 - ref SDS 15 5590, and this took her to the information she needed to
371324 - restore the original registry. ref DRT 1 7B6G
371325 -
371326 -      This case study illustrates cost savings, cost benefits, ROI and
371327 -      direct pay-off from investing intellectual capital, within the
371328 -      SDS "Knowledge Space," called out in POIMS. ref OF 1 6649
371329 -
371330 -          [On 010517 Pat Lincoln at SRI describes this effort as
371331 -          "leveraging" and scaling up one person's knowledge.
371332 -          ref SDS 80 4Q5I
371334 -       ..
371335 -      It, also, demonstrates the value of "summary" for "intelligence,
371336 -      explained in POIMS. ref OF 1 TJ6I
371337 -
371338 -          The value of SDS was not in putting forward a solution
371339 -          formulated by the user, but merely by providing organization
371340 -          with pointers to the solution that facilitated discovery and
371341 -          use of the solution created by others, and distributing this
371342 -          for access by others using methods of their own choosing,
371343 -          here the Internet and web browsers.
371345 -       ..
371346 -      Savings ranged from $150 to about $500, depending on how much
371347 -      time Marie and her husband would have invested before contacting
371348 -      a repairman, and how many false starts would have been incurred
371349 -      before finally reaching a solution.  For example, the record on
371350 -      000314 illustrates how advice from a repairman can lead to
371351 -      extended efforts that eventually fail. ref SDS 28 0001
371353 -       ..
371354 -      If 10 people out of 6 billion are helped, that saves $450 -
371355 -      $1,500.  If 100 people are helped, savings quickly escalate,
371356 -      showing the multiplying effect from the law of "conservation of
371357 -      knowledge" explained in POIMS. ref OF 1 4662
371359 -       ..
371360 -      If everyday, additional help is rendered on different subjects,
371361 -      by expanding the record, this could generate huge savings,
371362 -      illustrated, for example, by the record on 001217, ref SDS 76
371363 -      0001, and earlier on 001212. ref SDS 75 0001
371365 -       ..
371366 -      In a business or government setting, "intelligence" should
371367 -      theoretically be of much greater value, because some problems
371368 -      cost $millions, and many are in the thousands that occur every
371369 -      day. see the record on 981027. ref SDS 12 7315
371371 -  ..
371372 - Marie's report today supplements the report by USACE on 971008
371373 - explaining ROI on SDS is about 10:1. ref SDS 9 2979
371375 -  ..
371376 - Marie's experience further supports Professor Joseph Ransdell's report
371377 - on 000716 that SDS on the Internet provides a useful Knowledge Space,
371378 - ref SDS 63 0010, that supports the philosopy of semiotics attributed
371379 - to Charles Peirce, who promolgated a theory knowledge based on
371380 - experience, ref SDS 63 5785, reported first on 000515, ref SDS 43
371381 - 5026,
371383 -  ..
371384 - On 000717 Professor Ransdell notes SDS aids understanding for solving
371385 - complex problems. ref SDS 64 0002
371387 -  ..
371388 - Marie's report illustrates "meta-skills" that empower continual
371389 - learning, reported as an emerging need to be effective under new
371390 - realities of information overload, and requirements to change work
371391 - skills, explained by the Toffler's on 950911. ref SDS 6 2222
371393 -  ..
371394 - The report further illustrates a key aspect of delivering useful
371395 - intelligence as a by-product of self-interest dynamics that drive
371396 - self-help, per POIMS. ref OF 1 0858 and ref OF 1 1232
371398 -  ..
371399 - This helps accomplish Doug Engelbart's goal reported on 001114 to use
371400 - technology for enhancing competency to solve complex problems.
371401 - ref SDS 72 SU3L, within the ABC model of continual improvement Doug
371402 - put forward in a paper published in 1992, reviewed on 991222.
371403 - ref SDS 20 3961
371405 -  ..
371406 - On 001231 Matt Wegener planned to develop AI technology that creates
371407 - and applies organic subject structure to enhance results reported
371408 - today, ref SDS 77 7K5N, similar to Jack Park reported on 001130.
371409 - ref SDS 74 0001
371410 -
371411 -     [On 010219 request for additional information to solve problem
371412 -     using Windows 2000 on a Toshiba Teccra notebook computer.
371413 -     ref SDS 78 0001
371414 -
371415 -
371416 -
371417 -
371418 -
371419 -
3715 -