THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rod@welchco.com
S U M M A R Y
DIARY: December 7, 2000 02:59 PM Thursday;
Rod Welch
Economy shows growing demand for KM to solve information overload.
1...Summary/Objective
2...Too Many People Having Too Many Problems Needs Culture of Knowledge
3...Enabling Forces Foster Perspective for Change, Improvement
...........Communication the biggest risk in enterprise!
4...Connecting the Dots...... Demand for Knowledge Management
..............
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CONTACTS
SUBJECTS
Intel Reduced Earnings
Implode Cannot Buy-off Mistakes Sunshine Profits Innovation Monopoly
Communication Biggest Risk of Mistakes
Bumbling Email Constant Mistakes
Complexity Requires Integrate Objectives, History, Resources, Need SD
Computers Reduce Productivity Management Focus on Analysis Because At
Productivity IT Declined Last 10 Years Info Highway Requires Ergonomi
Productivity Reduced by Information Overload
Too Many People Having Too Many Problems
Imploding Too Many People Having Too Many Problems Management Implodi
People Pay a Price that is Saved Using SDS to Avoid Meaning Drift fro
6513 -
6513 - ..
6514 - Summary/Objective
6515 -
651501 - Follow up ref SDS 86 0000, ref SDS 82 0000.
651502 -
651503 - Submitted ref DIT 1 0001 linked to this record to provide analysis
651504 - showing growing demand for knowledge capabilities may arise from need
651505 - for increased competence to handle a complex environment.
651506 -
651507 - Cited Eric's letter on 001004 citing huge needs for DKR. but this
651508 - does not drive markets. ref SDS 99 0001 Below, fashion need for
651509 - fear of loss to overtake fear of accountability. ref SDS 0 MZ7G
651510 -
651512 - ..
651513 - Too Many People Having Too Many Problems Needs Culture of Knowledge
651514 - Enabling Forces Foster Perspective for Change, Improvement
651515 -
651516 - Follow up ref SDS A5 QR6K, ref SDS A4 V4RK.
651517 -
651518 - Two separate articles by Reuters report today the economy is slowing,
651519 - because productivity and earnings are declining, causing stock prices
651520 - to fall precipitously. ref OF 10 0001 This impacts a lot of people,
651521 - which is an enabling factor forming new markets. ref OF 11 0001
651522 -
651523 - "There is a ripple effect, said one analyst. Just too many people
651524 - having too many problems." ref OF 11 HU4J
651526 - ..
651527 - Information overload devestates productivity, and requires proactive
651528 - management enabled by SDS to save time and money, as explained in
651529 - POIMS. ref OF 4 OF6N
651530 -
651531 - [On 010819 problems more serious and long-lasting. ref SDS C1
651532 - 0001
651534 - ..
651535 - [On 010911 US attacked by terrorists; lack of analysis weak
651536 - link in intelligence risks national security. ref SDS C2 0001
651538 - ..
651539 - [On 011031 economy suffers steepest decline since 1991,
651540 - following terrorist attacks on 010911. ref SDS C5 0001
651542 - ..
651543 - [On 011102 job losses biggest in 2 decades. ref SDS C6 0001
651545 - ..
651546 - [On 020204 Enron's collapse into bankruptcy reflects problems
651547 - in economy of failing to use good management. ref SDS C9 0001
651549 - ..
651550 - [On 070103 1323 example too many people having too many
651551 - problems constantly fixing virus protection software compounds
651552 - negative productivity and earnings, causing economic meltdown.
651553 - ref SDS D0 CX5H
651555 - ..
651556 - [On 090320 0857 worldwide economic meltdown caused by poor
651557 - management people overwhelmed by complexity in real estate and
651558 - financial management. ref SDS D1 IQ6I
651560 - ..
651561 - [On 101011 1656 nobody has time to work intelligently too
651562 - many people having too many problems again; not enough time
651563 - to perform audit trail "connect the dots" maintaining well
651564 - ordered record, foreclosures fraud, mistakes causing
651565 - economic recovery to stall due to poor management again in
651566 - financial services. ref SDS D2 G057
651568 - ..
651569 - On 890809 poor listening causes problems for leaders with good
651570 - communication skills who get people to say "yes." ref SDS 2 CJ9J On
651571 - 920110 engineers "cannot keep head above water" because expediting by
651572 - taking short cuts on good management practices, with the aim of saving
651573 - time and money by avoiding paperwork, instead caused too many
651574 - problems. ref SDS 6 8400
651575 -
651576 - [On 010916 SDS enables amazing memory, methods obviously work,
651577 - worry about user interface is polishing brass as Titanci sinks.
651578 - ref SDS C3 P64L
651580 - ..
651581 - On 920229 technology firm begins to fail because feel good management
651582 - "cooked the books," ref SDS 5 6632, to avoid accountability for too
651583 - many problems from feel good management, reviewed on 920229.
651584 - ref SDS 7 4567 On 921127 executive frustrated small details later
651585 - cause major problems, needs proactive management. ref SDS 9 0674 On
651586 - 950204 Com Metrics for proactive management is "overkill." ref SDS 19
651587 - 5932
651588 -
651589 - [On 011109 Enron implodes forced into merger poor management top
651590 - people "cooked the books." ref SDS C7 006L
651592 - ..
651593 - On 001101 projects fail when management fails to use good management
651594 - practices, because overwhelming desire to use bad management; examples
651595 - Linux, Netscape creating version 5 called Mizolla. ref SDS A3 MX6H
651597 - ..
651598 - On 970910 executives do not have time to think, because information
651599 - overload from handling too many problems makes management a comedy of
651600 - errors, i.e., continual bumbling, instead of continual learning.
651601 - ref SDS 63 3479 On 970916 information overload causes continual
651602 - problems, but nobody has a solution. ref SDS 64 0001 On 970919
651603 - investment in IT has caused productivity to decline. ref SDS 65 4739
651604 -
651605 - [On 011003 IT causes hopeless quagmire information overload,
651606 - causing complexity that paralizes analysis. ref SDS C4 EC5N
651608 - ..
651609 - On 001017 executives charged with investing resources to improve
651610 - earnings, don't have time to understand SDS works better than other
651611 - methods. ref SDS A2 SH6O On 960103 executives don't have time to
651612 - understand content, so decisions are based on style. ref SDS 27 8409
651613 -
651614 - [On 001219 SDS new way of working improves productivity, earnings
651615 - and stock prices. ref SDS A8 QT6F
651617 - ..
651618 - [On 010223 Intel worries there is no "killer app" for computers,
651619 - nobody knows what cusomters want. ref SDS B2 FM6J
651621 - ..
651622 - [On 010622 alphabet technology makes people superhuman, "killer
651623 - app" of the ages. ref SDS B7 N668
651625 - ..
651626 - [On 010703 PC industry seeking compelling application. ref SDS B8
651627 - GM4N
651629 - ..
651630 - [On 010705 lower earnings continue to cause stocks to decline,
651631 - increasing demand for better productivity and earnings.
651632 - ref SDS B9 0001
651634 - ..
651635 - [On 010727 mergers acquisitions failing, $50B loss. ref SDS C0
651636 - 0001
651638 - ..
651639 - Executives feel "problem handling" is the remedy for information
651640 - overload, instead of investing intellectual capital, called out in
651641 - POIMS, ref OF 4 1101 The feeling information overload is caused by
651642 - not working hard enough, reported on 980808, ref SDS 83 4140, reflects
651643 - denial that when.....
651645 - ..
651646 - too many people are having too many problems
651647 -
651648 - ...complexity overwhelms competence, which Doug Engelbart wants to
651649 - solve, as reported in the citation for his award of the "National
651650 - Medal for Technology," reported on 001114. ref SDS A4 SU3L On 001204
651651 - Doug planned a presentation to NSF on the challenge of competency in
651652 - the face of expanding complexity. ref SDS A5 QR6K
651653 -
651654 - [On 010315 Henry van Eykan reports dealing with complex record is
651655 - overwhelming. ref SDS B3 OM9L
651657 - ..
651658 - [On 010329 VerticalNet, where Jack Park and Howard Liu contribute
651659 - to OHS, downsizing. ref SDS B4 YX3J
651661 - ..
651662 - [On 010403 Curt Carlson, CEO at SRI, does not have time for
651663 - opportunity to improve competence that reduces problems, improves
651664 - productivity. ref SDS B5 0001
651666 - ..
651667 - Executives who dismiss the importance of timely, accurate information,
651668 - for example, reported on 960406, ref SDS 34 VV8O, overlook that the
651669 - impact of failed communication occurs later, which makes....
651671 - ..
651672 - Communication the biggest risk in enterprise!
651673 -
651674 - ...as Morris noted on 890809. ref SDS 2 126J
651676 - ..
651677 - Improving competency requires a culture of knowledge that changes from
651678 - reliance on information, to formulation of knowledge, by transitioning
651679 - from IT to KM, explained in a letter to SRI on 001011, ref DIP 2 0001,
651680 - and reviewed on 001114. ref SDS A4 V4RK However, improvement is
651681 - impeded by a favorable economy, despite Andy Grove's call to invest
651682 - sunshine profits for experimenting through pilot testing to discover
651683 - better methods. ref SDS 71 3416 Andy's other point that successful
651684 - people are unwilling to admit the magnitude of the problems they face
651685 - (see 980307, ref SDS 72 2648), prevents improvement in time to avoid
651686 - calamity. As a result, a $3Trillion loss of capitalization in the
651687 - stock market is a powerful wake up call for people who feel insultated
651688 - from bad management and are otherwise unwilling to improve.
651690 - ..
651691 - For example, on 990912 the high cost of medical mistakes caused by
651692 - poor communication, ref SDS 90 0960, and fear of accountability that
651693 - impacts competence, foster a culture of denial. ref SDS 90 3416 see,
651694 - also, analysis showing communication problems escalate into a crisis
651695 - of continual bumbling. ref DIP 1 0001, on 990924. ref SDS 91 5576
651697 - ..
651698 - On 980405 executives overwhelmed by information from meetings, email
651699 - and calls, do not have time to think, to analyse. ref SDS 73 3431
651701 - ..
651702 - Culture of denial seems evident from response by S&C Ford refusing to
651703 - correct service defects, despite waiver of claims for refund, reported
651704 - on 000821. ref SDS 95 ID3L
651706 - ..
651707 - Denial is inherent from asking for evidence of pent up demand for SDS,
651708 - as a predicate to improving competence. see 000706, ref SDS 94 1886
651710 - ..
651711 - As long as earnings are up, and everyone has a lot of meetings to
651712 - attend, and calls to make, we can deny the need to improve competency,
651713 - for example, on 990527, ref SDS 88 1233, and on 001101 citing
651714 - overwhelming desire to use bad management because it is fast and easy.
651715 - ref SDS A3 4O5K Rather than improve, it seems easier to call for
651716 - downsizing, reported on 960405, email, seminars and new software to
651717 - collaborate, ref SDS 33 K3RD, which really requires no change in
651718 - current practice. But, when widespread recession occurs, it becomes
651719 - harder to deny that a change in direction is needed to improve bad
651720 - management.
651722 - ..
651723 - Reuters reported today that Intel expects 4th quarter revenue will be
651724 - lower than expected because of slowing demand for personal computers.
651725 - Intel said recent cancellations by customers worldwide will cause
651726 - revenue for the fourth quarter to be flat. ref OF 9 0001
651728 - ..
651729 - This supplements the report on 000922 that Intel's 3rd quarter
651730 - earnings were lower than expected. ref SDS 97 0001 As a result,
651731 - Intel's stock price has declined to near record lows. On 001011 Ford
651732 - and Firestone suffered huge losses due to poor management and
651733 - communication that led to product failures. ref SDS A0 0001
651735 - ..
651736 - On 000822 Intel's CEO reported that bad management caused problems
651737 - that reduced Intel earnings. ref SDS 96 019R
651739 - ..
651740 - On 951022 investors worried that Intel needed killer application to
651741 - make computers productive in order to sustain high sales and earnings.
651742 - ref SDS 24 6565
651744 - ..
651745 - On 970222 Larry Ellison, CEO of Oracle, reported that people and
651746 - enterprise need a more productive use for personal computers.
651747 - ref SDS 45 3967 On 000324 SRI reported that projects trying to create
651748 - knowledge management have failed. ref SDS 93 4877
651750 - ..
651751 - On 970603 Intel wanted to increase demand of PCs. ref SDS 52 M2RY
651753 - ..
651754 - It was recommended that Intel use computers to make knowledge work
651755 - more productive, since this would have widespread appeal to individual
651756 - buyers and to enterprise seeking to improve earnings. ref SDS 52 2701,
651757 - based on Dave Vannier's interview with Byte magazine reviewed on
651758 - 910418. ref SDS 4 2744 Since Intel reported on 950927 they could not
651759 - figure out how to use computers to improve management, ref SDS 23
651760 - 7732, on 970603 Intel planned to maintain sales by making computers
651761 - useful for playing games. ref SDS 52 4486 Earlier on 961228 the
651762 - decision to support games, rather than usefulness, was pandemic.
651763 - ref SDS 26 3883 This aligned with Intel plans on 960507 to use
651764 - pictures instead of "intelligence" for handling daily working
651765 - information, ref SDS 36 1111, contrary to planning in 1991.
651767 - ..
651768 - Also, on 970603 Intel reported a need to improve management of daily
651769 - working information, ref SDS 52 5803, and considered a report by USACE
651770 - that Communication Metrics does this by adding "intelligence" to daily
651771 - management. ref DRP 1 6172
651773 - ..
651774 - On 980307 Intel's CEO warned new realities require adjustments to
651775 - traditional management methods, ref SDS 72 1209, and cautioned against
651776 - strategic dissonance that calls for diligence, yet fails to follow
651777 - through. ref SDS 71 5517
651779 - ..
651780 - On 990718 Intel reported that adding "intelligence" to daily working
651781 - information that produces useful knowledge is a funny and alien idea
651782 - for improving earnings. ref SDS 89 1767
651783 -
651784 -
651785 -
651786 -
651787 -
651788 -
6518 -
SUBJECTS
Connecting Dots Utopia Solves Too Many Problems Falling Productivity,
Sales Results Do Measure Potential Nor Improvement Provided by SDS
Evaluate Market Conditions, Use Cases Market Potential SDS
New Market Business Potential, Communication Biggest Risk Enterprise
Cost Savings Avoid Mistakes Rework Complexity Enterprise Management
Competence Handle Complexity Cost Savings Avoid Mistakes Rework
Organize Context Augment Intelligence Enhances Competence Avoid Mista
Communication Collaboration Enterprise Knowledge Management Killer Ap
Connecting the Dots Too Many People Having Too Many Problems Manageme
Connecting Dots Poor Economy Enabling Force Illustrate Need to Work I
Too Many People Having Too Many Problems Using Fast Easy Free Methods
8413 -
841401 - ..
841402 - Connecting the Dots...... Demand for Knowledge Management
841403 -
841404 - On 001013 time is running out on IT; need transition to culture of
841405 - knowledge, ref SDS A1 Z5W8, presents KM dilemma: not enough time to
841406 - save time and money. ref SDS A1 UA3G
841408 - ..
841409 - The record above showing productivity, earnings and stock prices are
841410 - falling because too many people are having too many problems,
841411 - ref SDS 0 V54M, indicates that relying on IT for style and image
841412 - instead of SDS for content that continually connects the dots of cause
841413 - and effect, reported on 920402, ref SDS 8 0344, and on 960103,
841414 - ref SDS 27 8409, and using computers for games and pictures, while
841415 - destroying "intellectual capital" for continual learning, (see
841416 - ref OF 4 1101), due to fear of accountability, reported on 991021.
841417 - ref SDS 92 2695 Instead of using technology for adding intelligence
841418 - to management, because "intelligence" seems "funny" and "foreign,"
841419 - reported on 990713, ref SDS 89 1767, and further because people
841420 - responsible for investing resources to improve productivity, earnings
841421 - and stock prices are too busy handling problems caused by lack of
841422 - intelligence to understand advantages of "intelligence," reported on
841423 - 001017, ref SDS A2 SH6O, may cause difficulties maintaining PC sales,
841424 - and meeting the challenge to improve competence for managing
841425 - effectively under new realities warned by Andy Grove, see 980307.
841426 - ref SDS 72 1209 It may further explain, in part, why earnings and
841427 - stock prices are declining across the entire economy, since eventually
841428 - these broad indicators reflect productivity, which flows from
841429 - competence.
841430 -
841431 - [On 001219 SDS new way of working improves productivity, earnings
841432 - and stock prices. ref SDS A8 QT6F
841434 - ..
841435 - [On 001221 connecting the dots suggests using technology to
841436 - improve cognitive strength. ref SDS A9 MZ7G
841438 - ..
841439 - [On 010111 forecast decline in spending on IT shows growing
841440 - recognition that pinning hopes for technology to improve playing
841441 - games does not improve earnings. ref SDS B1 0001
841443 - ..
841444 - [On 010329 VerticalNet, where Jack Park and Howard Liu contribute
841445 - to OHS, downsizing. ref SDS B4 YX3J
841447 - ..
841448 - [On 010425 connecting the dots leads to utopia. ref SDS B6 BE8F
841450 - ..
841451 - [On 010911 US attacked by terrorists; lack of analysis weak link
841452 - in intelligence risks national security. ref SDS C2 0001
841454 - ..
841455 - [On 090320 0857 worldwide economic meltdown caused by poor
841456 - management people overwhelmed by complexity in real estate and
841457 - financial management. ref SDS D1 IQ6I
841459 - ..
841460 - [On 010916 SDS enables amazing memory, methods obviously work,
841461 - worry about user interface is polishing brass as Titanci sinks.
841462 - ref SDS C3 P64L
841464 - ..
841465 - [On 011031 economy suffers steepest decline since 1991, following
841466 - terrorist attacks on 010911. ref SDS C5 0001
841468 - ..
841469 - [On 011102 job losses biggest in 2 decades. ref SDS C6 0001
841471 - ..
841472 - [On 020116 connecting dots shows economy imploding, needs
841473 - intelligence. ref SDS C8 0001
841475 - ..
841476 - [On 020204 Enron's collapse into bankruptcy reflects problems in
841477 - economy of failing to use good management. ref SDS C9 0001
841479 - ..
841480 - Perhaps the widening gap between competence and demands of new
841481 - realities in the work environment that bring "too many problems,"
841482 - comprises a huge enough need to stir demand for tools that enable a
841483 - new work practice, under Doug's goal to solve complex problems,
841484 - reported recently on 001114. ref SDS A4 SU3L This would address Eric
841485 - Armstrong's concern about solving huge needs per letter on 001004,
841486 - ref SDS 99 0001 and previously on 000927. ref SDS 98 VX5J
841488 - ..
841489 - Re-stating the point above, executives dismiss the importance of
841490 - timely, accurate information, for example, reported on 960406,
841491 - ref SDS 34 VV8O, overlook that the impact of failed communication
841492 - occurs later, and with devestating consequences, see NWO explaining
841493 - compound effect of small deviations. ref OF 5 4564
841495 - ..
841496 - The same point is explained in POIMS. ref OF 4 V8P1
841498 - ..
841499 - Competence for meeting the challenges of a more complex world, caused
841500 - by an expanding technology infrastructure that brings information
841501 - overload, stress, error, loss and conflict, will continue to decline,
841502 - indeed implode, as noted in NWO..., ref OF 5 4925, until and unless a
841503 - new capability is added for converting information into useful
841504 - knowledge quickly and accurately.
841506 - ..
841507 - The letter yesterday to Doug's DKR team at SRI, explained the
841508 - correlation of ergonomics on productivity and earnings, and that
841509 - making technology productive is the only enduring opportunity for
841510 - enterprise. ref SDS A7 0001
841511 -
841512 - [On 001221 stock prices fall indicating recession caused by poor
841513 - productivity. ref SDS A9 V54M
841515 - ..
841516 - Another letter on 001206 explained that IBM invested $4B to create SDS
841517 - capability, based on Lotus Notes, and failed. ref SDS A6 0001
841519 - ..
841520 - The recent downturn in the economy may focus attention on opportunity
841521 - for making good management easier, and bring home the fact that no
841522 - technology, nor short-cut to expedite by using more cell phones, email
841523 - and meetings to "collaborate," can make bad management successful,
841524 - also discussed yesterday. ref SDS A6 MQ5M
841525 -
841526 - [On 001221 analysis of continued slowing of economy shows need to
841527 - improve productivity by moving from IT to KM. ref SDS A9 C94G
841529 - ..
841530 - [On 010111 IT executive explains IT methods are not improving
841531 - coordination and collaboration. ref SDS B0 EF6M
841533 - ..
841534 - [On 010223 telecom wireless industry going bankrupt, need to give
841535 - customers something that improves productivity. ref SDS B2 FM6J
841537 - ..
841538 - [On 010705 earnings continue to fall. ref SDS B9 0001
841539 -
841540 -
841541 -
841542 -
841543 -
841544 -
841545 -
841546 -
841547 -
841548 -
8416 -