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SUBJECTS
IBM Lotus Notes Failed Develop Knowledge Management Software Program

3503 -
3503 -    ..
3504 - Summary/Objective
3505 -
350501 - Follow up ref SDS 74 0000, ref SDS 71 0000.
350502 -
350503 - The other day Jack Park requested some references in the record that
350504 - identify issues and ideas for supporting discussion about doing KM, as
350505 - set out in Eugene's letters on 001126. ref SDS 74 T63N
350507 -  ..
350508 - Submitted ref DIT 1 0001 with the record on 001126 that reviews
350509 - Henry's letter supporting the proposal to use SDS, ref SDS 74 0001,
350510 - the letters from Eugene that offer an alternative of using existing
350511 - tools for learning KM, ref SDS 74 T63N, and from Grant Bowman, who
350512 - says existing tools don't work to perform KM. ref SDS 74 325L
350514 -  ..
350515 - This will enable Jack and Henry to discuss using SDS in order to learn
350516 - KM, per the proposal, ref DIP 7 014P, on 001121. ref SDS 71 XU8I
350518 -  ..
350519 - History of all other KM projects failing should sound the alert that
350520 - using conventional methods, as Eugene proposes, will not be
350521 - successful, as reported on 000324. ref SDS 28 4877
350522 -
350524 -        ..
350525 -       IBM Gives Up on Knowledge Management
350526 -       KM Secret SDS Add Intelligence to Information Create Knowledge
350527 -       Lotus Notes Project, Raven Changing Scope Giving Up on KM
350528 -
350529 -       Follow up ref SDS 46 G69G.
350530 -
350531 -       Received ref DRT 1 0001 from Paul Fernhout submitting an article
350532 -       notifying that IBM announced release of Raven converting Lotus
350533 -       Notes into Knowledge Management software has been delayed again
350534 -       because engineers cannot define Knowledge Management.
350535 -       ref OF 4 0001  On 991217 people at a professional conference
350536 -       reported disappointment that Lotus Notes does not support
350537 -       Knowledge Management. ref SDS 23 QI77  The article today cites
350538 -       the same concern. ref OF 4 00AP  Knowledge Management uses
350539 -       computers for a repository of documentation with support for
350540 -       records management to find and retrieve information quickly when
350541 -       needed to improve productivity of daily management. first
350542 -       proposed by Vannevar Bush in 1945, reviewed on 960304.
350543 -       ref SDS 10 H68K
350544 -
350545 -            [On 011102 Prusak Director of KM at IBM explains KM seems
350546 -            to some as marketing hyperboly, without substance,
350547 -            ref SDS 87 SZ7O; lists "deadly sin" of failing to define
350548 -            Knowledge Management, ref SDS 87 CQ5M
350550 -             ..
350551 -            [On 020530 case study nobody can figure out what they are
350552 -            trying to accomplish with Knowlege Management that improves
350553 -            information management. ref SDS 89 EF7I
350555 -             ..
350556 -            [On 020608 Skyme explains "Knoweldge Management" has no
350557 -            discernable distinction from information management.
350558 -            ref SDS 90 JA4L
350560 -             ..
350561 -            [On 020608 knowledge define case study hard for people to
350562 -            grasp, ref SDS 90 CC6J; philosophy grounding for "Knowledge
350563 -            Management" reviewed 050115, ref SDS 94 SF5K, correlates
350564 -            with cognitive science reviewed 960518, ref SDS 11 GS58,
350565 -            management tasks considered 000307, ref SDS 27 767G, and
350566 -            physical science locality principle power of knowledge
350567 -            predicts and controls the future, reviewed on 040312,
350568 -            ref SDS 93 YH4G
350570 -             ..
350571 -            [On 020822 Lotus Notes causing a lot of pain from poor
350572 -            productivity trying Groove and Grove for documentation and
350573 -            records management. ref SDS 91 Q99G
350575 -             ..
350576 -            [On 060317 Aeorspace Company cites Lotus Notes for
350577 -            performing documentation and records managmeent with
350578 -            computers. ref SDS 95 JS3I and ref SDS 95 IT6Y
350580 -             ..
350581 -            [On 071106 constant debate about the scope and substance of
350582 -            knowledge management makes desiging tools very difficult.
350583 -            ref SDS 96 FL3F
350584 -
350586 -        ..
350587 -       Scope Creep Makes Lotus Notes Transition to KM Too Complex
350588 -
350589 -       The article reports Raven has been pending release for 2 years,
350590 -       because IBM and Lotus failure to define Knowledge Management has
350591 -       caused continual changes; scope creep has now made the program
350592 -       too complex. ref OF 4 00AP  This announcement aligns with Eric
350593 -       Armstrong's report on 001127 that release of his KM project was
350594 -       delayed because the design is more complex than people realize
350595 -       when they start, ref SDS 75 0001, which caused architectural
350596 -       snags reported on 001018. ref SDS 55 M4W7
350598 -        ..
350599 -       Difficulty understanding what people are trying to accomplish
350600 -       with Knowledge Management is reported in a case study on 020530.
350601 -       ref SDS 89 EF7I
350603 -        ..
350604 -       Earlier on 000503 Eric reported on not understanding the meaning
350605 -       of knowledge. ref SDS 36 5033  On 000615 the entire OHS/DKR team
350606 -       gave up trying to understand knowledge and develop technology
350607 -       for KM. ref SDS 40 6271  Research by SRI reported on 000324 that
350608 -       others were failing in developing KM. ref SDS 28 4877  An
350609 -       example is Intel planning to implement Knowledge Management
350610 -       support reported in an article reviewed on 910418. ref SDS 2
350611 -       2744  Years later, Intel gave up because nobody could figure out
350612 -       how to design and build this capability, reported 950927.
350613 -       ref SDS 8 7732
350614 -
350615 -          [...in another record today Jack Park reports SDS has the
350616 -          right design for the structure of KM, and SDS has the
350617 -          interface that makes the strucutre of KM a useful tool for
350618 -          people. ref SDS 77 H17O
350620 -           ..
350621 -          [On 010325 Jack Park reports difficulty visualizing OHS
350622 -          implementation. ref SDS 83 7Q6K
350624 -           ..
350625 -          [On 010426 Lotus announces release of Discovery Server for
350626 -          Knowledge Management, formerly called Raven. ref SDS 84 6A6F
350628 -           ..
350629 -          [On 011003 Jack Park reports that two (2) years of research
350630 -          have not yielded any clues about how to create a KM program.
350631 -          ref SDS 86 O74L
350633 -           ..
350634 -          [On 020822 Lotus Notes causing a lot of pain from poor
350635 -          productivity trying Groove and Grove for documentation
350636 -          records management. ref SDS 91 Q99G
350638 -           ..
350639 -          [On 030624 Aerospace company KM project shows slow progress.
350640 -          ref SDS 92 QE5M
350642 -           ..
350643 -          [On 071106 constant debate about the scope and substance of
350644 -          knowledge management makes desiging tools very difficult.
350645 -          ref SDS 96 FL3F
350647 -        ..
350648 -       On 000829 Jack Park reported on a world conference for Knowledge
350649 -       Management (KM), and that Raven (Lotus Notes) was cited as the
350650 -       only KM program being developed; there was great hope at that
350651 -       time in the KM community that IBM would succeed in converting LN
350652 -       into a KM capability. ref SDS 46 G69G
350653 -
350654 -          [On 010221 article published by Sloan Management Review in
350655 -          summer of 1999 cited Lotus Notes as the only Information
350656 -          Technology that supports requirements of Knowledge
350657 -          Management. ref SDS 82 HX9N
350659 -        ..
350660 -       IBM's announcement of abandoning KM development because the
350661 -       design is too difficult aligns with analysis on 970728 during a
350662 -       meeting at Intel explaining SDS has a unique design. ref SDS 13
350663 -       6Q8O  KM is a secret of SDS, reported on 000425. ref SDS 33 0480
350664 -       Nobody else can produce anything that people can use 24 7 to
350665 -       convert information into knowledge.  Paul suspects in his letter
350666 -       today that Raven's approach to KM is likely not the same as SDS.
350667 -       ref DRT 1 AT7M
350669 -        ..
350670 -       Analysis on 001102 shows SDS is the only path to KM. ref SDS 59
350671 -       XT5H, cited in the letter today. ref DIT 1 E33G
350672 -
350673 -          [On 001206 submitted letter to SRI's team. ref SDS 80 0001
350675 -        ..
350676 -       On 941114 IBM reviewed SDS and determined it has unique, useful
350677 -       capability. ref SDS 3 5380
350679 -        ..
350680 -       On 950816 Lotus Notes and PIMS are cited in NWO for providing
350681 -       some support for POIMS. ref SDS 7 RL4G
350683 -        ..
350684 -       IBM purchased Lotus Notes in 1995 for $4B, hoping it could
350685 -       perform SDS functions. see report on 950607, ref SDS 6 6006  On
350686 -       951011 research showed IBM was unable to use Lotus Notes for
350687 -       improving management. ref SDS 9 8552  On 970617 Fortune reported
350688 -       an interview with Bill Gates forecasting that acquisition of
350689 -       Lotus Notes would not produce a "killer application" for IBM.
350690 -       ref SDS 12 7493
350692 -        ..
350693 -       On 980226 IBM announces support for Business Intelligence,
350694 -       ref SDS 15 XZ3O, perhaps to promote Lotus Notes. ref SDS 15 V45M
350695 -
350696 -          [On 001221 Gary concerned progress is slow on DKR probject.
350697 -          ref SDS 81 0159
350699 -           ..
350700 -          [On 010719 Gary reports poor results trying to create and
350701 -          find better knowledge tools in the market place. ref SDS 85
350702 -          GH7I
350703 -
350711 -           ..
350712 -          [On 071106 constant debate about the scope and substance of
350713 -          knowledge management makes desiging tools very difficult.
350714 -          ref SDS 96 FL3F
350716 -  ..
350717 - Eugene's proposal to do KM with existing tools, ref SDS 74 QW8I,
350718 - overlooks the failure of the team to do this for the past year,
350719 - ref DIT 1 RJ7G, including Eugene's letter, which itself, is devoid of
350720 - links.  In addition, Grant Bowman explains that existing tools are not
350721 - good enough. ref SDS 74 325L
350723 -  ..
350724 - Eugene's follow up letter, ref DIT 1 JS9K, proposing that people use
350725 - SDS and report on the results, ref SDS 74 B8WK, overlooks the report
350726 - on SDS from Dick Karpinski on 000227, ref SDS 26 0897, and Henry's
350727 - letter on 001126, ref SDS 74 0001, plus reports over the past year
350728 - showing that SDS supports KM, shown on 001017, ref SDS 54 1575, and
350729 - the doc log submitted on 001028. ref SDS 76 0001
350730 -
350732 -  ..
350733 - Culture of Knowledge Builds Faith to Invest Intellectual Capital
350734 - Ignorance Fear Denial Dilemma Knowledge Different from Information
350735 -
350736 - Follow up ref SDS 76 1O6J
350737 -
350738 - Expressed appreciation for efforts by Henry and Jack and asked them to
350739 - press forward on building a culture of knowledge. ref DIT 1 TV6H
350740 - ..
350741 - Cited telecon with Doug on 001128, ref DIT 1 6W6L, wishing him a
350742 - good trip for receiving his award. ref SDS 76 CH5F
350743 -
350744 -     [...in another record mention again need to foster culture of
350745 -     knowledge. ref SDS 77 HC4J
350746 -
350747 -     [On 001202 another letter proposes DKR team take a course and
350748 -     participate in KMCI News discussions on developing a theory of
350749 -     knowledge. ref SDS 78 ME7O
350750 - ..
350751 - Defined culture of knowledge, ref DIT 1 E33G, based on
350752 - difference between information and knowledge that presents a dilemma
350753 - on how to give people enough experience to establish faith and
350754 - confidence to invest time and expense for creating knowledge, since
350755 - rewards are deferred, and so lack the emotional benefits of getting
350756 - more information, and people feel they have limited time to invest in
350757 - discovering new benefits. ref SDS 76 1O6J  Therefore, common sense,
350758 - explained in NWO, ref OF 2 4235, blocks people from using SDS.
350759 -
350760 -     [On 001204 Doug submitted a letter to the team requesting ideas on
350761 -     knowledge concepts for a presentation to NSF. ref SDS 79 9Q8M
350763 -  ..
350764 - Cited letter on 000920 that explains KM takes time, and so can never
350765 - be as fast as relying on information, ref DIP 4 006P, and foregoing
350766 - the task of developing knowledge. ref SDS 47 2V5F
350767 - ..
350768 - That is why focus is needed to grow a culture of knowledge that
350769 - gives people faith to invest intellectual capital, ref DIT 1 E33G,
350770 - just as we now have faith in a culture of farming, finance and
350771 - education, ref DIP 1 00VX, explained in the letter on 001102.
350772 - ref SDS 59 XA5F
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350774 -
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3508 -