CONTACTS 
0201 - Bootstrap Institute                  510 713 3550
020101 - Mr. Henry van Eykan; Webmaster =450 562 9618
020102 - vaneyken@sympatico.ca

SUBJECTS
Knowledge Culture Transition from Information Culture
Difficult KM Hard to Design, Not Understood
Market Seeks Killer Application KM Demand High Frustrated
Customers Resist New Methods Paradigm Shifts Like Familiarity
KM Demand Low Because No Calls for SDS, Letter to Morris
Dilemma Need Different from Market Demand
Market Growing for KM Development, But No Evidence of KM Use
OHS Architecture Snag KM Design Linking, Versioning, Eric Armstrong
OHS Start Initial Narrow Design Objectives Learn by Doing KM
Learn KM by Doing KM on DKR Project, 000326
Hackable Email XML Seed Team Use What is Available, 000428
Difficult to Understand
Counterintuitive SDS Secret KM Design Counterintuitive, 000425
Hard Work Solving Complex Problem Develop KM, Eric Armstrong

2816 -
2816 -    ..
2817 - Summary/Objective
2818 -
281801 - Follow up ref SDS 59 0000, ref SDS 57 0000.
281802 -
281803 - Received ref DRT 1 0001 from Eric answering the letter recommending a
281804 - narrower scope of his initial OHS design, if he does not follow the
281805 - proposal on 001121 to use SDS for a template. ref DIP 6 0001
281807 -  ..
281808 - Eric says the kernel for a system that will meet the requirements is
281809 - exceedingly complex. ref DRT 1 KO5M
281811 -  ..
281812 - He says experience shows that if the foundation is not laid properly
281813 - to begin with, it is extraordinarily hard to add the requisite
281814 - functionality later on. ref DRT 1 YP6F
281815 -
281816 -      This aligns with Eric's letter on 000424, making the same point.
281817 -      ref SDS 23 P95I
281819 -       ..
281820 -      On 000424 Eric, also, noted the initial effort is not building
281821 -      everything that is needed. ref SDS 23 Y89G
281823 -  ..
281824 - Eric feels an adequate initial foundation to develop technology for
281825 - Knowledge Mangement imposes a certain level of complexity at the
281826 - outset.  He is certain the OHS/DKR team has not succeeded, because the
281827 - design for KM is a really hard problem to solve. ref DRT 1 GT6K
281828 -
281829 -      On 000324 Lee Iverson reported research by SRI showed that others
281830 -      working on KM have failed and are looking for ideas to advance
281831 -      their work. ref SDS 19 4877
281833 -       ..
281834 -      On 001030 Jack Park reported KM has turned out to be more
281835 -      difficult to create than initially expected based on experience
281836 -      using IT. ref SDS 44 I67L
281838 -       ..
281839 -      Eric implies SDS work product he has seen, for example, listed in
281840 -      the record for the meeting on 001017, ref SDS 39 1575, does not
281841 -      improve productivity.
281842 -
281843 -          [On 001130 IBM announces failure to convert Lotus Notes into
281844 -          KM support. ref SDS 62 F26K
281846 -           ..
281847 -          [On 001130 Jack Park reports SDS has the interface for
281848 -          turning the structure of knowledge into useful tools for
281849 -          people. ref SDS 63 H17O
281851 -           ..
281852 -          [On 010913 Eric reports SDS adds value to information by
281853 -          adding connections to history. ref SDS 65 1U3O
281855 -           ..
281856 -          [On 010916 Eric amazed by SDS work product for organizational
281857 -          memory using mechanisms that obviously work. ref SDS 66 0001
281859 -       ..
281860 -      Eric does not explain how experience with IT, recommended by
281861 -      Eugene Kim yesterday, on 001126, ref SDS 61 QW8I, would prepare
281862 -      someone to know what is needed for knowledge management, where
281863 -      the meaning of knowledge has not been distinguished from
281864 -      information, as he related on 000503. ref SDS 25 5033
281866 -       ..
281867 -      So far, Eric has not explained the problem to solve, which was
281868 -      recommended as a first step on 000120. ref SDS 17 5063
281870 -  ..
281871 - Eric does not address Henry van Eykan's idea on 001126 to use SDS for
281872 - performing KM to learn how to build better KM tools, ref SDS 61 0001,
281873 - Eric does not comment on Eugene Kim's suggestion, also, on 001126 for
281874 - the team to begin learning about KM by using existing tools to perform
281875 - KM in carrying on the work of the OHS/DKR project. ref SDS 61 T63N Nor
281876 - does Eric comment on Grant Bowman's concern that existing tools are
281877 - inadequate to accomplish Eugene's suggestion. ref SDS 61 B15I
281878 -
281879 -      It is at least of passing interest that creating a tool to
281880 -      improve competency for handling complex problems, which is the
281881 -      goal Doug cites, per his award citation, reported on 001114,
281882 -      ref SDS 51 SU3L, is seen as too complex to get started.
281884 -       ..
281885 -      On 000327 notified Doug that in fact a single core breakthrough
281886 -      is essential for the design of tools to improve knowledge work,
281887 -      ref SDS 20 4420, what I call an Operating System for People and
281888 -      Organizations, per meeting at Intel on 950927. ref SDS 6 8400
281889 -
281891 -  ..
281892 - KM is not Product Development; Requires Discovery Design Stages
281893 -
281894 - Submitted ref DIT 1 0001 explaining that OHS/DKR is not a
281895 - product development project, it requires research and discovery, if
281896 - people elect to start from scratch.
281897 -
281898 - A letter to team on 001121 offered terms for using SDS to can gain
281899 - experience doing KM in order to learn what to produce, per Doug's
281900 - request, ref SDS 57 XU8I  The letter to Eric on 000122 suggested he
281901 - start with a rudimentary tool of his own making, because he does not
281902 - want to use anyone else's tools, ref SDS 59 WP8H
281903 -
281904 -     [On 010205 Alon Schwarz made similar point about developing
281905 -     linking tools. ref SDS 64 IF6O
281907 -  ..
281908 - Explain SDS had to be started from scratch 3 times over 5 years to
281909 - finally discover a workable design, per the record on 940615.
281910 - ref SDS 4 DZ5H  This is a bit of a fudge, because the core concept of
281911 - SDS was identified in 1985, then to implement it on a regular basis
281912 - had to start over 3 times until about 1990 or 1991. Also, mention that
281913 - in 1997 did a major revision to incorporate Interent stuff.
281914 - ..
281915 - Formal education and success developing software programs, can
281916 - be useful for KM, if guided by experience using SDS type template.
281917 - ref DIT 1 447K  Alternatively, if people start from scratch, then they
281918 - must travel through the stages of discovery to reach an effective
281919 - design.  People need to do KM in order to get the feel of what is
281920 - required, per the letter offering to sell SDS, ref DIP 4 016P,
281921 - submitted on 001121. ref SDS 57 XU8I  KM must become part of your
281922 - life, because augmenting intelligence is a primary force of humanity.
281923 - It works at a deeper level that traditional information technology,
281924 - per the record on 990527. ref SDS 9 1233
281926 -  ..
281927 - As explained on 001028, SDS is the only source of knowledge for KM
281928 - design, it is not in books, in school nor on the Internet. ref SDS 43
281929 - PE6M  On 001031 Jack noted this point. ref SDS 44 ADK2
281930 - ..
281931 - Explain SDS provides the secret of KM and the intelligence that
281932 - brings command of connections, ref DIT 1 WI8N, which boggle the mind
281933 - of others reported by Eric on 000125, ref SDS 18 3867, per the letter
281934 - on 001004 explaining SDS makes KM fun and effective. ref SDS 35 6N9G
281935 - This power, however, brings isolation and resentment, ref DIT 1 WI8N,
281936 - cutting off relations with others, under the legend of Prometheous,
281937 - reported on 991108. ref SDS 14 7633  Henry van Eykan discusses the
281938 - emotional burdens of truth in his letter on 001122. ref SDS 58 JN4K
281939 -
281941 -  ..
281942 - KM is Not Product Development; Required Research, Discovery
281943 -
281944 - Eric can likely discover the secret of KM quicker than the SDS
281945 - design was established over 5 years, ref DIT 1 KN4G, and per the
281946 - letter to Eric, ref DIP 6 O46K, on 001122. ref SDS 59 WP8H  But nobody
281947 - can avoid the need to discover the secret of KM through incremental
281948 - design stages, if SDS is not used for a template.  If KM could be
281949 - formulated full blown, without discovery, it would have been done, per
281950 - analysis on 001028. ref SDS 43 RH3L
281952 -  ..
281953 - KM is the proverbial "Killer/Compelling" application, and the record
281954 - on 000324 shows many traditional development projects have tried KM
281955 - and failed. ref SDS 19 4877  On 940615 the difficulty of creating SDS
281956 - was reviewed. ref SDS 4 3001
281958 -  ..
281959 - Big companies do development, not research, per record on 910418.
281960 - ref SDS 3 MW8N   Cultural resistance reported on 990527 is too high a
281961 - price to pay for improving earnings. ref SDS 9 1233
281963 -  ..
281964 - Civilization is the case study showing cost savings for growing
281965 - knowledge per the KMCI meeting on 991217. ref SDS 15 0320
281967 -  ..
281968 - On 990713 augmenting intelligence was funny and alien. ref SDS 10 1767
281969 - and, ref SDS 10 2150
281971 -  ..
281972 - On 001027 Doug related his experience where approval to fund linking
281973 - was denied. ref SDS 42 GL3W
281975 -  ..
281976 - On 000824 Eric worried about having to search through the archives.
281977 - ref SDS 31 7O9I  Improving memory is a big part of augmenting
281978 - intelligence, reported on 900319, ref SDS 1 0702, which Eric wanted
281979 - to do on 000423. ref SDS 22 5096
281980 -
281981 -
281982 -
281983 -
281984 -
281985 -
281986 -
281987 -
281988 -
281989 -