CONTACTS 
0201 - Bootstrap Institute
020101 - Mr. Henry van Eykan; Webmaster

SUBJECTS
What Are We Trying to Accomplish Proposal Learn Knowledge Management

2703 -
2703 -    ..
2704 - Summary/Objective
2705 -
270501 - Follow up ref SDS 66 0000, ref SDS 64 0000.
270502 -
270503 - Received ref DRT 1 0001 from Henry van Eykan responding to the letter
270504 - offering terms for using SDS so the team can learn KM by doing KM, as
270505 - shown in the record on 001121. ref SDS 66 XU8I
270507 -  ..
270508 - Henry recommends that the team use SDS, ref DRT 1 NV5J, which aligns
270509 - with Doug's assessment of SDS reported on 001027. ref SDS 50 XV6F  At
270510 - that time, Doug cited the record on 001025 reviewing his Launch Plan
270511 - to create OHS/DKR technology that enables a new way of thinking and
270512 - working, ref SDS 49 QY5H, cited previously in his 1992 paper, which he
270513 - commended in a call on 991222, and which describes goals for an ABC
270514 - model of continual improvement supported by collaborative IQ, also,
270515 - called augmented intelligence.
270517 -  ..
270518 - Henry's letter today implements planning in his letter on 001113 to
270519 - recommend SDS. ref SDS 58 ZM5M
270520 -
270521 -     [On 001130 letter to Jack and Henry with ideas on encouraging team
270522 -     to use SDS. ref SDS 71 0001
270523 -
270524 -     [On 050119 offer for Henry to use SDS free of charge to see if
270525 -     this will help keep an accurate record on medical management.
270526 -     ref SDS 99 6P6L
270528 -  ..
270529 - Henry cites the SDS demonstration on 001105, ref SDS 54 0001, and
270530 - reports that experience using the SDS record on the Internet over the
270531 - past months has shown this method improves human memory. ref DRT 1
270532 - 3T5O, also per ref SDS 54 FB4I
270533 -
270534 -       [On 010315 Henry frustrated by complexity of KM. ref SDS 78 L53H
270536 -        ..
270537 -       [On 010811 Henry wants a paper to show SDS support for Doug
270538 -       Engelbart's ideas in Doug's 1992 paper. ref SDS 82 T67J
270540 -      ..
270541 -     Supports Henry's comments on 000926, ref SDS 42 IP7F, and Cliff
270542 -     Joslyn's report on 000925 that SDS is an excellent design.
270543 -     ref SDS 41 RK3I
270545 -  ..
270546 - Henry explains the risk of "false memories," which correlates with
270547 - "false knowledge" explained in POIMS, ref OF 1 TJ6I  He says SDS can
270548 - help solve this problem. ref DRT 1 Y16M  The demonstration Henry saw
270549 - on 001105 showed SDS subject management enhances memory. ref SDS 54
270550 - WG6F
270552 -      ..
270553 -     This issue might be used again in a follow up by pointing out how
270554 -     reliance on memory caused confusion and mistakes in formulating
270555 -     the scope of OHS and DKR, recently on 001115, ref SDS 62 L87F, and
270556 -     related in the letter on 001121. ref DIP 6 5M8K
270557 -
270558 -        [On 001130 Jack wants an ontology to navigate through the
270559 -        record. ref SDS 72 WG5G
270561 -         ..
270562 -        [On 001127 Eric Armstrong feels KM needs strong initial
270563 -        foundation. ref SDS 69 0001
270565 -  ..
270566 - Henry says Rod deserves an answer, even if a higher-power development
270567 - program by SRI is in the offing. It also seems to me that Rod's SDS
270568 - may well profit from a collaborative effort by possibly taking it to a
270569 - higher level of usefulness. ref DRT 1 X39O
270571 -      ..
270572 -     Would like to see Henry mention the need to develop a culture of
270573 -     knowledge, although he covers this somewhat.
270575 -      ..
270576 -     The big issue is that Doug made a direct request for the team to
270577 -     provide comments with links to particular issues in the OHS Launch
270578 -     Plan, and by extenstion to all project discussions, in his letter
270579 -     on 001025. ref SDS 49 00VU
270581 -      ..
270582 -     This request recognizes that one purpose of links to improve
270583 -     accuracy, which was cited by professor Mary Keeler as a core
270584 -     factor of "knowledge," in her presentation to the team at SRI on
270585 -     000518. ref SDS 32 O43M  Inaccuracy is demonstrated in the letter
270586 -     to the team on 001121, as pervasive. ref DIP 6 5M8K  If the
270587 -     project is to achieve Doug's goal to improve competency for
270588 -     solving complex problems, reported on 001114, ref SDS 60 SU3L,
270589 -     then Doug's request to improve accuracy by adding links must be
270590 -     followed.
270592 -      ..
270593 -     Does this bring a demand for performance, i.e., is it actually a
270594 -     requirement of a DKR project to use KM?
270596 -      ..
270597 -     If so, how is it going to be accomplished without using SDS?
270598 -
270599 -        Eugene says it can be done with conventional IT. ref SDS 0 QW8I
270600 -
270601 -        Grant says conventional IT doesn't work for KM. ref SDS 0 325L
270603 -      ..
270604 -     If this requirement is ignored, then what is the purpose of the
270605 -     project?
270606 -
270607 -
270609 -  ..
270610 - Learn KM by Doing KM Using Existing IT Methods
270611 - Engineers Among Best Practitioners of KM - Not Supported by Record
270612 -
270613 -
2707 -
2709 - ėK257
2710 - 1558 received letter from Eugene
2711 -
271101 - Received ref DRT 2 0001 from Eugene Kim, also, responding to Henry's
271102 - letter, per above, ref SDS 0 0001, and more directly to the letter on
271103 - 001121 offering to make SDS available so the DKR team can learn KM.
271104 - ref SDS 66 XU8I
271106 -  ..
271107 - Eugene says the essence of the proposal on 001021 to learn Knowledge
271108 - Management by using SDS to do Knowledge Mangement, ref SDS 66 886H, is
271109 - great:  Let's learn about KM by doing KM, starting with the tools we
271110 - currently have available.  He would like to see a report on the
271111 - results of a team doing KM using SDS.  In a second letter, Eugene
271112 - confirms this objective. ref DRT 5 L46I
271113 -
271114 -     [On 001130 letter to Jack and Henry with ideas on encouraging team
271115 -     to use SDS. ref SDS 71 0001
271116 -
271118 -  ..
271119 - Eugene disputes the proposition that engineers don't practice KM.  He
271120 - thinks engineers are among the best practitioners of KM, and that many
271121 - of the more interesting innovations in KM have sprung specifically
271122 - from the open source community. ref DRT 2 KW7O
271124 -  ..
271125 - Eugene does not dispute that SDS makes working intelligently fun by
271126 - empowering people to make connections quickly and easily that yield
271127 - the power of knowledge, ref DIP 6 OL9O, proposed in the letter on
271128 - 001121, ref SDS 66 PK6M, and earlier in a letter on 001004.
271129 - ref SDS 44 6N9G
271131 -  ..
271132 - On 000504 Eugene explained practices for doing KM using existing IT
271133 - tools, and noted that these practices have been implemented using SDS.
271134 - ref SDS 30 0572
271135 -
271136 -        [On 001221 Gary Johnson worries DKR progress is slow because a
271137 -        course is not yet established. ref SDS 73 0159
271139 -         ..
271140 -        [On 001221 Paul Fernhout submits letter summarizing past
271141 -        understandings. ref SDS 73 2304
271143 -       ..
271144 -      Need example of KM practice on DKR project, other than SDS
271145 -      record?   See above on "listening to Doug," ref SDS 0 GP9K, and
271146 -      point 3 in Eugene's proposal below. ref SDS 0 XV8L
271148 -       ..
271149 -      Need example of KM at another company, say Intel, Microsoft, the
271150 -      CIA, Stanford, GE, anywhere?
271151 -
271152 -         [On 010131 Eugene submitted example of his KM work product
271153 -         stored on BI web site. ref SDS 77 XW9N
271155 -       ..
271156 -      On 990527 evidence that engineers, along with everyone else are
271157 -      unwilling to change from IT work practice, to KM. ref SDS 12 1233
271159 -       ..
271160 -      On 000725 Pat Lincoln related challenge of getting engineers at
271161 -      Lochkeed to budge. ref SDS 36 1995
271163 -       ..
271164 -      On 000723 Cliff Joslyn who heads KM effort at Los Alamos doesn't
271165 -      do KM. ref SDS 35 5084
271167 -       ..
271168 -      On 950327 list of folks who like IT. ref SDS 5 0200
271170 -       ..
271171 -      See Grant Bowman's report, below. ref SDS 0 325L
271173 -  ..
271174 - Eugene offers alternative proposal to use greater diligence...
271175 -
271176 -     How about studying and doing KM using the tools already at our
271177 -     disposal, specifically this [email] mailing list? ref DRT 2 SE5L
271178 -
271179 -     Eugene requests additional ideas. ref DRT 2 M05F
271181 -          ..
271182 -         Grant Bowman says, below, there is not enough time to follow
271183 -         Eugene's suggestion on using IT with greater diligence (e.g.,
271184 -         studying) to work "intelligently" by advancing IT toward KM.
271185 -         ref SDS 0 B15I
271186 -
271187 -            [On 011003 Eric Armstrong says using tools and methods
271188 -            everybody likes is too hard. ref SDS 85 O73F
271190 -             ..
271191 -            [On 020504 FAR requires documentation of communications to
271192 -            authenticate accuracy of daily work, ref SDS 90 XV7L; case
271193 -            study shows failure to comply with regulations and
271194 -            standards for good management. ref SDS 90 NS6F
271196 -          ..
271197 -         Eugene's idea to perform good management using information
271198 -         technology is supported by analysis on 981223 that called for
271199 -         hiring more people and greater diligence rather than using SDS
271200 -         for improving communication. ref SDS 11 HS8J  Review at that
271201 -         time cited a study by USAFIT reported on 970707 showing this
271202 -         doesn't work, because IT always degrades to entropy.
271203 -         ref SDS 8 0108  Andy Grove reports in his book on managing
271204 -         Intel that people resist improvement by denying the need to
271205 -         learn new tools and methods in order to work on familiar
271206 -         things in familiar ways. ref SDS 10 3740  Yet Peter Drucker
271207 -         reviewed on 931130 reported that improvement requires doing
271208 -         new things differently rather than working harder to do the
271209 -         same things better, ref SDS 4 E34M,
271211 -             ..
271212 -            [On 020217 DOD program manager says communication degrades
271213 -            to entropy, frustration, anger and error that is avoided by
271214 -            the SDS design. ref SDS 88 9360
271216 -          ..
271217 -         KM requires a critical mass of integrated work practices.  If
271218 -         these are are not supported, there is no productivity gain,
271219 -         and so folks will not consistently use any single practice,
271220 -         with the result that KM never occurs.  See POIMS. ref OF 1
271221 -         2688  Failure to perform KM prevents learning the secret of
271222 -         investing intellectual capital for saving time and money, so
271223 -         no progress is possible creating KM technology.
271225 -             ..
271226 -            [On 010420 Jeff Conklin's work, cited by Jack Park, calls
271227 -            for integrated tools to capture and manage organizational
271228 -            memory. ref SDS 80 UY7M
271230 -          ..
271231 -         Eugene's call for "diligence" can be aided by SDS tools that
271232 -         make it faster and easier to accomplish KM, per letter to
271233 -         Intel on 990812, explaining advantages of technology based on
271234 -         boy scout napsack analogy. ref SDS 13 2880
271235 -
271236 -           [On 010122 BrowseUp is a new tool that can support Eugene's
271237 -           objective. ref SDS 75 TN6G
271239 -            ..
271240 -           [On 010125 Eugene recommends using BrowseUp to get
271241 -           experience with linking technology. ref SDS 76 C2WL
271243 -            ..
271244 -           [On 010131 Eugene proposes using tools he has created,
271245 -           rather than using SDS for KM. ref SDS 77 XZ8G
271247 -            ..
271248 -           [On 010627 report that efforts to improve current practice
271249 -           by adding diligence to IT has not worked. ref SDS 81 RU4J
271251 -          ..
271252 -         SDS adds value to the existing mailing list, per Eugene's
271253 -         suggestion.
271255 -          ..
271256 -         Addressible records should be added to Eugene's 6 ideas, per
271257 -         OHS Launch Plan which Doug submitted on 001025, ref SDS 49
271258 -         D3W8, proposed previously on 000405. ref SDS 25 2484
271260 -          ..
271261 -         Where, for example, are the anchors in Eugene's letter to
271262 -         illustrate the viability of this proposal?
271264 -      ..
271265 -     Eugene notes the team already has one component of a DKR: the
271266 -     automatic archiving of email list into a rudimentary, hierarchical
271267 -     structure.  The question now is, are there human methods that we
271268 -     can practice to further improve the building and maintenance of
271269 -     this DKR? ref DRT 2 6F5O
271270 -         ..
271271 -         Need definition of DKR that supports this understanding?
271273 -  ..
271274 - On 000504 Eugene explained steps for using existing technology to
271275 - accomplish good management; yet, there is no record showing these
271276 - practices have been followed by anyone, ref SDS 30 0572, as reported
271277 - by Gil Regev in a letter on 001019. ref SDS 48 M94R
271278 -
271279 -       [On 020110 Morris demonstrated Microsoft programs have a lot of
271280 -       powerful features for management, but people only use 5% of
271281 -       these features. ref SDS 87 CK4K
271283 -  ..
271284 - Today, Eugene proposes exercising greater diligence (i.e., invest more
271285 - time working harder) using Microsoft programs for information
271286 - technology (IT), per above, ref SDS 0 QW8I, rather than use SDS for
271287 - learning how to design KM by doing KM that captures a greater share of
271288 - organizational memory to manage context and improve understanding.
271289 - Eugene says Microsoft programs can support good management, without
271290 - using SDS, by working harder following these six (6) steps....
271291 -
271292 -     1.  Format messages intelligently and readably. Poor mail clients
271293 -         seem to be the biggest culprit here, but a little human
271294 -         awareness goes a long way in fixing this problem. ref DRT 2
271295 -         9U6J
271297 -            ..
271298 -           Grant Bowman says, below, that using IT with greater
271299 -           diligence (e.g., studying) is not enough to advance IT
271300 -           toward KM, ref SDS 0 B15I, and asks if people have to change
271301 -           the tools they like using? ref SDS 0 X8PW  Eugene calls for
271302 -           linking, but resists tools that enable linking. ref SDS 0
271303 -           XV8L
271305 -                 ..
271306 -                [On 001127 Eric Armstrong reports it is too complex to
271307 -                create KM using IT methodologies. ref SDS 69 TN4J
271309 -                 ..
271310 -                [On 001221 Paul Fernhout submits letter summarizing
271311 -                past understandings, which is part of "intelligence"
271312 -                that KM adds to traditional IT methods. ref SDS 73 2304
271314 -                 ..
271315 -                [On 010420 Jeff Conklin's work, cited by Jack Park,
271316 -                explains email does not support organizational memory.
271317 -                ref SDS 80 087F
271319 -                 ..
271320 -                [On 011003 Eric Armstrong reports IT doesn't work for
271321 -                doing KM, causes hopeless quagmire of information
271322 -                overload; needs context to aid understanding.
271323 -                ref SDS 85 EC5N
271325 -                 ..
271326 -                [On 011006 letter to John Deneen recommends providing
271327 -                context of links, ref SDS 86 MZ7N, giving feedback to
271328 -                illustrate how context can be presented to aid
271329 -                understanding. ref SDS 86 FF5K
271331 -                 ..
271332 -                [On 030407 Gary Johnson lists information management
271333 -                tools people use for trying to do Knowledge Management.
271334 -                ref SDS 95 R24N
271336 -                 ..
271337 -                [On 030429 Stuart Harrow at DCMA using email to manage
271338 -                daily working information. ref SDS 96 EB9X
271340 -                 ..
271341 -                [On 030512 two (2) worlds of IT and KM Transformation
271342 -                difficult because IT locks people into using paper, and
271343 -                KM requires replacing paper with "intelligence."
271344 -                ref SDS 97 ZT54
271346 -                 ..
271347 -                [On 040203 Eugene proposes a new effort using
271348 -                volunteers for doing knowledge management with popular
271349 -                information technology. ref SDS 98 GF6F
271351 -                 ..
271352 -                [On 080104 Morris Jones and Jack Park discuss
271353 -                performing SDS support for working intelligently using
271354 -                greater diligence with Microsoft programs. ref SDS A1
271355 -                EM9F
271357 -              ..
271358 -             SDS Supports Eugene's Ideas
271359 -
271360 -             The purpose of technology is to help people develop an
271361 -             effective record of organizational memory without making
271362 -             additional effort, because people do not have time to make
271363 -             more effort.
271365 -              ..
271366 -             Henry van Eykan reports experience showing SDS makes using
271367 -             good management, called out by Eugene today, faster and
271368 -             easier by improving human memory. ref SDS 0 K16L
271370 -              ..
271371 -             Merely calling for people to be more diligent, therefore,
271372 -             begs the question of how a DKR project can use technology
271373 -             to help people improve handling of daily working
271374 -             information, called out by Doug, reported on 000327.
271375 -             ref SDS 23 3971
271377 -              ..
271378 -             Below, Grant Bowman makes similar point. ref SDS 0 325L
271380 -              ..
271381 -             See napsack analogy, ref DIP 1 00XT, on 990816.
271382 -             ref SDS 13 2880
271384 -              ..
271385 -             [On 001128 SDS doc log shows standard formatting is
271386 -             useful, and supported by SDS...
271387 -
271388 -                   http://www.welchco.com/04/00067/63/00401.HTM
271390 -          ..
271391 -     2.  Someone should do a periodic summary of this mailing
271392 -         list, with links to the appropriate threads and messages.  As
271393 -         I mentioned earlier, this is already practiced to good effect
271394 -         by several open source development communities. ref DRT 2 VV7J
271395 -
271396 -                [On 040203 Eugene proposes a new effort using
271397 -                volunteers to summarize the record. ref SDS 98 GF6F
271398 -
271400 -              ..
271401 -             SDS Doc Log Provides Summaries
271402 -
271403 -             [On 001128 an example using the SDS doc log shows how this
271404 -             is accomplished automatically by SDS as a by-product of
271405 -             using SDS for Com Metrics. ref SDS 70 0001
271406 -
271407 -             ...below, Grant Bowman says it takes too much time to do
271408 -             knowledge management work using existing tools, and asks
271409 -             if contributors should change tools? ref SDS 0 X8PW
271410 -
271411 -
271412 -
271413 -
2715 -

SUBJECTS
Kim, Eugene KM Expert Fails Use Links Create Connected Record Despit
Links Email Requirement Difficult to Accomplish with Technologies Ev
Anchors Not Used for Links in Eugene's Submission
Integrate Email Hyperdocuments
Accountability by Linking
Anchors Addressability Archived Record, Engelbart, 000601
Anchors Addressability for Linking Original Docs
Augment Linking Mouse Clicks Enhance Productivity Implemented by OHS
Links Resist Using Addressability Called Out by KM Experts for Conne

3811 -
381201 -          ..
381202 -         KM Experts Call for Linking But Fail to Link Anything
381203 -
381204 -     3.  Link to messages rather than quote them.  This is one that
381205 -         Doug is constantly promoting, and one that is nontrivial to do
381206 -         with the tools we have at our disposal.  It's one of those
381207 -         areas that immediately arises as a necessary tool feature.
381208 -         Not surprisingly, the only two people who seem to practice
381209 -         this -- Doug and Rod -- are people who have tools that support
381210 -         this feature by providing granular addressability and some
381211 -         linking capability. ref DRT 2 4W8K
381213 -              ..
381214 -             Good point.  See analysis above. ref SDS 0 GP9K
381216 -              ..
381217 -             Where are the links in Eugene's letter to illustrate the
381218 -             viability of this proposal?
381219 -
381220 -             ...below, Grant Bowman says it takes too much time to do
381221 -             knowledge management work using existing tools, and asks
381222 -             if contributors should change tools? ref SDS 0 X8PW
381224 -                ..
381225 -               [On 010111 letter from Sheldon shows it is difficult to
381226 -               accomplish this requirement without SDS. ref SDS 74 0001
381228 -                ..
381229 -               [On 010122 Browsup makes linking fast and easy.
381230 -               ref SDS 75 0001 and ref SDS 75 TN6G
381232 -                ..
381233 -               [On 010125 Eugene recommends using BrowseUp to get
381234 -               experience with linking technology. ref SDS 76 C2WL
381236 -                ..
381237 -               [On 010131 Eugene submits requirements with anchors and
381238 -               requests that other people link to the anchors; Eugene
381239 -               does not demonstrate this procedure with work product.
381240 -               ref SDS 77 MM9M
381242 -                ..
381243 -               [On 011003 Eric Armstrong reports IT doesn't work for
381244 -               doing KM, causes hopeless quagmire of information
381245 -               overload. ref SDS 85 EC5N
381247 -                ..
381248 -               [On 020812 experts who advocate new way of working with
381249 -               linking to augment intelligence do not use links.
381250 -               ref SDS 92 659F
381252 -                ..
381253 -               [On 020820 Murray Altheim says linking is so difficult
381254 -               without SDS that people have given up. ref SDS 93 6P8K
381256 -                ..
381257 -               [On 040203 Eugene proposes a new effort using volunteers
381258 -               for doing knowledge management with popular information
381259 -               technology. ref SDS 98 GF6F
381260 -
381262 -          ..
381263 -     4.  Change the subject lines of e-mail to reflect the content of
381264 -         the message, not the title of the thread.  Lack of foresight
381265 -         has rendered the subject header irrelevant.  Most subject
381266 -         lines tell me nothing except the subject of the first message
381267 -         in the thread and the fact that a message is part of a thread.
381268 -         This latter feature is mostly unnecessary today, as decent
381269 -         mail clients will use the In-Reply-To header. ref DRT 2 H79I
381271 -              ..
381272 -             Good point.  See analysis above. ref SDS 0 GT7O
381274 -              ..
381275 -             [On 001128 letter to team submits doc log and explains
381276 -             there are about 3000 subjects assigned to the project.
381277 -             This can only be managed with specialized technology.
381278 -             ref SDS 70 IS5G
381280 -              ..
381281 -             [On 020419 Alex Shapiro proposes keyword method of
381282 -             organizing email using subjects. ref SDS 89 0001
381284 -              ..
381285 -             [On 071219 example of "subject" failing to summarize
381286 -             content of documents. ref SDS A0 X15I
381288 -              ..
381289 -             [On 080108 letter to SDS development team suggests
381290 -             following Eugene Kim's proposal for people to apply more
381291 -             diligence using Microsoft programs by conforming subject
381292 -             fields to the content of email correspondence. ref SDS A2
381293 -             Q39M
381295 -          ..
381296 -     5.  Develop a charter for this mailing list.  This is tremendously
381297 -         challenging, especially for a list that has traditionally been
381298 -         broad in scope, but I think it is vital for bringing focus to
381299 -         a forum. ref DRT 2 Q74F
381300 -
381301 -             Need example to illustrate how this relates to technology
381302 -             for accomplishing KM.
381304 -          ..
381305 -     6.  Highlight significant points in messages by resending them
381306 -         (preferably with a link to the original message) in new
381307 -         messages.  Eric has already been practicing this, where he
381308 -         will take a particularly interesting paragraph in a long
381309 -         message, and resend it with a different subject and some brief
381310 -         commentary. ref DRT 2 K74J
381311 -             ..
381312 -             Good point on linking, see above. ref SDS 0 GP9K
381314 -              ..
381315 -             Need link to Eric's work product showing correlation with
381316 -             to KM.
381317 -
381318 -
381319 -
381320 -
3814 -

SUBJECTS
Pilot Test KM Methods to Discover How to Create KM Tools
Learn KM Observe SDS Demonstration, Henry van Eykan, 001126
Python, Pointril Data Repository, Fernhout, 000524
SDS Demonstration Learn KM by Observing, Henry van Eykan, 001126
KM Too Difficult to Perform with Existing Technology Challenges Eugen

4407 -
4408 - 2246 Henry van Eykan responds to Eugene
440901 -  ..
440902 - SDS Demonstration for Project Team Proposed
440903 -
440904 - Received ref DRT 3 0001 from Henry commending Eugene for excellent
440905 - ideas for getting the team started doing KM.
440907 -  ..
440908 - Henry suggests a visit to see SDS might be quite enlightening. Never
440909 - mind the jargon, just look at the results. ref DRT 3 KH5L
440911 -  ..
440912 - He proposes making arrangements for a gang of half a dozen or so to
440913 - visit Rod for a demonstration?  All it costs is a couple of hours and
440914 - some gas for a trip to S.F.  There are worse ways of burning up time.
440915 - ref DRT 3 6I6F
440917 -      ..
440918 -     Henry's suggestion reflects results of his visit to observe SDS
440919 -     reported on 001105. ref SDS 54 0001
440920 -
440921 -
440922 -
440923 -
440924 -
4410 -

SUBJECTS
Bowman, Grant Says Takes Too Much Time Use Links Create Connected Rec

4803 -
480401 -  ..
4805 -
4806 -
4807 - 2318 Grant Bowman responds to Eugene
4808 -
480801 - KM Requires Changing Work Practice to Provide Links, Need New Tools
480802 -
480803 - Received ref DRT 4 0001 from Grant Bowman explaining difficulties
480804 - accomplishing the KM tasks using information technology, as Eugene
480805 - sets out above. ref SDS 0 QW8I
480807 -  ..
480808 - Grant says linking is not ideal for him, which Eugene calls out.
480809 - ref SDS 0 XV8L  Grant is not sure where to link. ref DRT 4 TY8H
480811 -  ..
480812 - He explains that email is the Internet's killer app. ref DRT 4 LI9J
480813 -
480814 -     On 990924 email is a "killer app" that increases mistakes due to
480815 -     meaning drift and cursory treatment, ref DIP 2 1045, leading to
480816 -     continual bumbling, delay, extra cost, conflict and stress.
480817 -     ref SDS 16 0899
480819 -      ..
480820 -     The purpose of KM is to add rigor and "intelligence" to email
480821 -     in order to save time and money.
480822 -
480823 -        [On 001128 discussed difference between email that brings
480824 -        information, and SDS that brigs knowledge. ref SDS 70 1O6J
480826 -  ..
480827 - Grant ponders the result of everyone preparing analysis with summary,
480828 - organization and links to objectives, requirements and commitements
480829 - like Rod does?  There is certainly the issue of software, but also of
480830 - the service/implementation not going anywhere. ref DRT 4 HK8O
480832 -  ..
480833 - Grant notes that accurate communication to manage knowledge for saving
480834 - lives, time, and money, illustrated by SDS records, requires new
480835 - tools. ref DRT 4 MO9O, and asks should I change my tools and habits to
480836 - evolve?  Yes.  What do I change to? ref DRT 4 HR5O
480837 -
480838 -      The proposal on 001121 suggested using SDS. ref DIP 6 014P
480839 -
480840 -          [On 010924 Morris says that nobody uses other software the
480841 -          way SDS is used for working intelligently by converting
480842 -          information into knowledge. ref SDS 84 XT5F
480844 -           ..
480845 -          [On 020820 Murray Altheim says nobody can create links in
480846 -          seconds using conventional technology, indicating SDS design
480847 -          is unique capability and so seems beyond reach.
480849 -           ..
480850 -          [On 030120 Gary Johnson answers Grant's question by reporting
480851 -          that investing time to capture the record after-the-fact
480852 -          helps ensure accurate, complete understanding. ref SDS 94
480853 -          5P65
480855 -       ..
480856 -      On 890809 reviewed resistance to SDS for improving productivity,
480857 -      earnings and stock prices. ref SDS 1 2079 and ref SDS 1 6162  On
480858 -      990527 discussed cultural forces that resist saving time and
480859 -      money. ref SDS 12 1233
480861 -  ..
480862 - Grant relates difficulties using his current configuration of tools to
480863 - accomplish Eugene's proposal for people to learn KM by continuing to
480864 - do IT. ref DRT 4 ZQ4I
480865 -
480866 -       [On 010122 Browsup makes linking fast and easy. ref SDS 75 0001
480867 -
480868 -       [On 010125 Eugene recommends using BrowseUp to get experience
480869 -       with linking technology. ref SDS 76 C2WL
480871 -        ..
480872 -       [On 010411 Jack Park objects that SDS on the Internet is only
480873 -       being created by one person. ref SDS 79 633H
480875 -        ..
480876 -       [On 010916 Eric Armstrong reports SDS enables amazing memory
480877 -       with mechanisms that obviously work. ref SDS 83 0001
480879 -        ..
480880 -       [On 010916 Eric Armstrong reports nobody can find anything in
480881 -       the email archives using tools everybody likes.
480883 -        ..
480884 -       [On 011003 Eric Armstrong reports IT doesn't work for doing KM,
480885 -       causes hopeless quagmire of information overload. ref SDS 85
480886 -       EC5N
480888 -        ..
480889 -       [On 020820 Murray Altheim says linking is so difficult without
480890 -       SDS that people have given up. ref SDS 93 6P8K
480892 -  ..
480893 - Grant says his impression is that while all of the steps Eugene
480894 - proposes for doing knowledge management with existing tools are
480895 - possible, ref SDS 0 4E3X, the tradeoff between time and difficulties
480896 - doing the work often weighs on the side of not doing it because
480897 - support levels and standard expectations are low. ref DRT 4 5W9G
480898 -
480899 -     This aligns with research performed by the OHS/DKR group on 000307
480900 -     that found doing knowledge management with conventional tools that
480901 -     everybody likes is a lot of hard work. ref SDS 21 5182  Analysis
480902 -     above cites research by Henry van Eykan that found SDS takes less
480903 -     time and effort to use good practices endemic to knowledge
480904 -     management. ref SDS 0 GT7O
480906 -        ..
480907 -       [On 010131 Eugene proposed that the DKR team try the tools he
480908 -       uses for accomplishing KM. ref SDS 77 XZ8G
480910 -        ..
480911 -       [On 020618 Gary Johnson reports that explicit links overcome
480912 -       attitudes about getting by with bad management, becasue good
480913 -       management seems to take too much time at the time. ref SDS 91
480914 -       MU6H
480915 -
480916 -
480918 -  ..
4810 -
4811 -
4812 - 2349 Eugene responds to Henry
4813 -
481301 - Received ref DRT 5 0001 from Eugene commenting on Henry's letter
481302 - proposing that the team see an SDS demonstration, ref DRT 3 000, per
481303 - above. ref SDS 0 C69M
481305 -  ..
481306 - Eugene notes he would be quite interested to read an analysis of how
481307 - SDS facilitates KM.  He encourages people who are interested enough to
481308 - pay Rod's licensing fee to give it a go and report their results here.
481309 - ref DRT 5 L46I
481311 -       ..
481312 -      The proposal is in the letter on 001121. ref DIP 6 016P
481314 -       ..
481315 -      The letter, however, also, asks if there is demand to
481316 -      perform KM. ref DIP 6 014P, based on a record showing continual
481317 -      mistakes in the absence of doing KM. ref DIP 6 017M  Since Grant
481318 -      explains that Eugene's proposal to use existing tools is not
481319 -      practical, per above, ref SDS 0 B15I, how does Eric propose to do
481320 -      KM in order to "listen to Doug"?
481322 -       ..
481323 -      Results using SDS were reported by Dick Karpinski on 000227,
481324 -      ref SDS 20 0897, and have been reported again by Henry van Eykan
481325 -      today, per above. ref SDS 0 1V6O  Last month on 001031 Jack Park
481326 -      reported favorable results using SDS for project support.
481327 -      ref SDS 52 0S8L
481329 -       ..
481330 -      On 001121 Paul Fernhart, who has contributed significanlty to
481331 -      OHS/DKR says SDS is inspirational. ref SDS 63 H23M  Paul provides
481332 -      serious analysis of SDS in relation to the Knowledge Management
481333 -      proposition, including correlations to Augment NLS developed by
481334 -      Doug Engelbart. ref SDS 51 NQ37
481336 -       ..
481337 -      Examples demonstrating the accuracy of these reports are in the
481338 -      project record, including this record, and listed on 001017.
481339 -      ref SDS 47 3995
481341 -       ..
481342 -      The issue in front of the team is how to acquire experience doing
481343 -      KM in order to develop KM tools.  At this time, it appears there
481344 -      is no other solution, based on Eugene's proposal, ref SDS 0 4E3X,
481345 -      the record submitted by Grant, ref SDS 0 B15I, and the history of
481346 -      the project cited by Eugene on 000615 reporting the team does not
481347 -      have enough knowledge to develop Knowledge Management,
481348 -      ref SDS 34 6271, and by Jack Park on 001031 as a source for
481349 -      acquiring enough knowledge. ref SDS 52 0S8L
481351 -         ..
481352 -        [On 010131 Eugene proposed that the DKR team try the tools he
481353 -        uses for accomplishing KM. ref SDS 77 XZ8G
481354 -
481355 -
481356 -
481357 -
481358 -
481359 -
481360 -
481361 -
481362 -
481363 -
481364 -
4814 -