CONTACTS 
0201 - S & C Ford                           415 553 4400 fax or 800...
020101 - Mr. Jasvir Singh; Customer Service Manager =212 Ext
020102 - Administration Department

SUBJECTS
Next Service Sticker
Safety Checks
Change Oil, Preventive Maintenance, Power Steering System Flush, Balance Tires
Quality Care

0706 -    ..
0707 - Summary/Objective
0708 -
070801 - Follow up ref SDS 16 0001 ref SDS 13 0000.
070802 -
070803 - Ordered maintenance service, and reminded to rotate tires, balance
070804 - wheels.  Service rep advised tires should not be rotated because not
070805 - enough miles occurred since the prior rotation.  Serivce rep indicated
070806 - power system flush could be done on this service, or wait for the next
070807 - service.  Ordered this service today.  Ordered Quality Care used
070808 - previously for preventive maintenance. ref SDS 0 RW4K  The Quality
070809 - Care report says auto trans pan leaks, needs future attention.
070810 - ref SDS 0 8111  The prior report showed the rear brake light was out,
070811 - and there is no record this has been fixed. ref SDS 0 UQ4H
070812 -
070813 -     [On 001208 paid invoice. ref SDS 17 JZ3H
070814 -
070815 -     [On 010328 visited S&C for 90K service. ref SDS 18 0001
070816 -
070817 -
070818 -
0709 -
0710 -
0711 - Discussion
0712 -
071201 -  ..
071202 - Prepared Work Order and Set Scope of Services
071203 -
071204 - Follow up ref SDS 13 0918, ref SDS 9 0918.
071205 -
071206 - Talked to Jasvier for preventive maintenance service following up
071207 - S&C's work on 000630. ref SDS 13 0918
071208 -
071209 - Received work order 344981
071210 -
071211 -             Change oil and filter, ref SDS 0 2401
071212 -
071213 -             Rotate tires.
071214 -
071215 -             Perform multi-point inspection, ref SDS 0 2400
071216 - ..
071217 - Jasvier checked the power steering fluid and indicated it is
071218 - close to requiring service to flush the system and replace the fluid,
071219 - but it can wait until the next service.
071220 -
071221 - I ordered this service, and it was performed, per below. ref SDS 0
071222 - AN6H
071223 -
071224 -  ..
071225 - I wrote on the form Quality Care service, which was performed during
071226 - the last service, and requested in the service call on 001101.
071227 - ref SDS 16 0001
071228 -
071229 - Jasvier said rotating the tires is not needed so this was removed
071230 - from the scope of services...
071231 -             ..
071232 -             Rotate and Balance Tires ref SDS 0 2025
071233 -             ..
071234 -             Next repair sticker
071235 -
071236 -                Jasvier prepared this while I was looking at the work
071237 -                order.
071238 -
071239 -
071240 -
071241 -
0713 -
0714 -
0715 - 1417
0716 -
071601 - Arrived at S&C and paid the invoice, ref DRT 1 0001.
071602 -
071603 - Took about 20 minutes for S&C to bring the car to the customer area.
071604 -
071605 - S&C had not prepared the Quality Care report.  On past visits the
071606 - report is left in the passenger seat.  There was no report.
071607 - ..
071608 - Jasvir said S&C had not been able to find Quality Care reports
071609 - as a result of moving to their new location.
071610 -
071611 - He went into the Service Manager's office, and came back in 10
071612 - minutes or so, with a stack of Quality Care reports.   Jasvir said he
071613 - will have the mechanic prepare the report.
071614 -
071615 - About 10 minutes later, received the Quality Care report, which is
071616 - attached to the invoice. ref DRT 1 1220,
071617 -
071618 -
071619 -
071620 -
071621 -
071622 -
071623 -
071624 -
0717 -

SUBJECTS
Oil and Filter, Change

0804 -
080401 -  ..
080402 - Oil and Filter Changed - Question on Filter Change Action Taken
080403 -
080404 - Follow up ref SDS 13 2401, ref SDS 9 2401.
080405 -
080406 - Work order says...
080407 -
080408 -    CPQ Change engine oil & filter
080409 -
080410 - Invoice says... ref DRT 1 1548
080411 -
080412 - 1P  CHANGE ENGINE OIL & FILTER
080413 -        382 CPQ                                          15.25   15.25
080414 -  1 E4FZ*6731*AB FILTER - OIL ASSEMBLY             6.31   5.87    5.87
080415 -  6 X0*5W30*QSP MOTOR OIL 5W30 1 QT SUPER PREM     2.18   2.15   12.90
080416 -    WO hazardous waste oil removal
080417 -        382 CHW                                           2.48    2.48
080418 - 84754 382 CHANGED OIL AND FILTER
080419 -
080420 - This align with work order; shows 6 quarts of oil, instead of 5
080421 - required for prior services.
080422 -
080423 -    There is a note on the Quality Care report that says auto
080424 -    transmission pan is leaking. ref DRT 1 0225 Is this why we needed
080425 -    an extra quart of oil?
080426 -
080427 -
080428 -
080429 -
0805 -

SUBJECTS
Seasonal Inspection, Safety Check
Horn, Lights, Lamps, Exterior
Turn Signals, Hazard Lights
Hoses, Lights

1607 -
160701 -  ..
160702 - Multi-Point Inspection
160703 - Rear View Mirror Not Installed
160704 - Safety Checks - Horn, Lamps, Turn Signals, Warning Lights
160705 -
160706 - Follow up ref SDS 13 2400, ref SDS 9 2400.
160707 -
160708 - Work order says...
160709 -
160710 -    Perform multi-point inspection
160711 -
160712 - Invoice says... ref DRT 1 1549
160713 -
160714 - B  PERFORM MULTI-POINT INSPECTION
160715 -      99P PERFORM MULTI-POINT INSPECTION
160716 -        382 CPC                                           0.00    0.00
160717 - 86754 382 COMPLETED MPI TOP OFF FLUIDS CHECKED BELTS HOSES
160718 - CLAMPS.
160719 -
160720 - This appears to align with the work order.
160721 -                                ..
160722 -    The scope of multi-point inspection work is unclear, see also
160723 -    below. ref SDS 0 0852
160724 -
160725 -    What parts were inspected?
160726 -
160727 -        On 000705 requested comment by S&C. ref SDS 14 3055
160728 -
160729 -        On 000720 S&C fails to respond. ref SDS 15 5180
160730 -
160731 - Quality Care report says operation of horn, exterior lamps, turn
160732 - signals, and hazard warning lights were checked and okay. ref DRT 1
160733 - 1220
160734 -
160735 -  ..
160736 - Prior service has a note that a rear brake light is out. ref SDS 13
160737 - 4972 There is no record this has been fixed.
160738 -
160739 -     On 000705 requested comment by S&C. ref SDS 14 4672
160740 -
160741 -
160742 -
1608 -

SUBJECTS
Lubricate Door Latches, Locks, Weatherstrip

1704 -
170401 -  ..
170402 - Lubricate Door Latches, Locks, Weatherstrip
170403 -
170404 - Follow up ref SDS 13 0852, ref SDS 9 0852.
170405 -
170406 - The report today does not say this was performed.
170407 -
170408 - The report for work on 000630 shows this work was performed as part of
170409 - Multi-Point Inspection above. ref SDS 13 2400
170410 -
170411 - Was lubricate door latches, locks, weatherstrip done as part of
170412 - multi-point inspection, but not entered in the record?  Or, was it
170413 - overlooked?
170414 -
170415 -     We need scope of MPI, per above. ref SDS 0 MD6L
170416 -
170417 -
170418 -
1705 -

SUBJECTS
Seasonal Inspection, Safety Check
Transmission Fluid, Brake Fluid
Power Steering Fluid, Coolant Recovery Reservoir Fluid
Power Steering System Flush

2307 -
230701 -  ..
230702 - Check and Fill Fluids
230703 -
230704 - Follow up ref SDS 13 2437, ref SDS 9 2437.
230705 -
230706 - Invoice seems to say this work was performed as part of Multi-Point
230707 - inspection, under the description TOP OFF FLUIDS, per above.
230708 - ref SDS 0 2400, similar to work on 000630. ref SDS 13 2400  However,
230709 - this scope is not set out in the invoice for the work on 000324.
230710 - ref SDS 9 2437
230711 -
230712 - Quality Care lists following...
230713 -
230714 -               Transmission Fluid
230715 -               Brake Fluid
230716 -               Power Steering Fluid
230717 -               Coolant Recovery Reservoir
230718 -               Window Wash Fluid
230719 -
230720 - ...under Check and Fill. ref DRP 2 4934
230721 -
230722 -  ..
230723 - Invoice further says, ref DRT 1 3319 ...
230724 -
230725 - C  POWER SYSTEM STEERING FLUSH
230726 -      F60 POWER SYSTEM STEERING FLUSH
230727 -       382 CPC                                          45.13   45.13
230728 -  1 01231 P/S FLUSH                              20.07  20.07   20.07
230729 - 86754 382 COMPLETED POWER STEERING FLUSH
230730 -
230731 -   This aligns with work order discussed with Javir this morning.
230732 -   ref SDS 0 RK5M
230733 -
230734 -
230735 -
230736 -
230737 -
230738 -
230739 -
230740 -
2308 -

SUBJECTS
Window wash system
Window Wash Fluid

2505 -
250501 -  ..
250502 - Window Wash System Okay, Fluid Topped Off
250503 -
250504 - Follow up ref SDS 13 8584, ref SDS 9 8584.
250505 -
250506 - Invoice says top off fluids under Multi-Point Inspection, ref SDS 0
250507 - 2400, which may cover what is needed.
250508 -
250509 - Quality Care report says check windshield washer spray, wiper
250510 - operation and wiper blades and okay. ref DRT 1 1239
250511 -
250512 -
250513 -
250514 -
250515 -
2506 -

SUBJECTS
Exhaust System

2604 -
260401 -  ..
260402 - Exhaust System Okay
260403 -
260404 - Follow up ref SDS 13 8854, ref SDS 9 8854.
260405 -
260406 - Visually inspect exhaust system for leaks, damage, loose parts, and
260407 - remove any foreign materials trapped by shielding, and found to be ok.
260408 - ref DRT 1 1221
260409 -
260410 -
260411 -
260412 -
2605 -

SUBJECTS
Drive Shaft
Transmission U joints
Transmission Shaft Linkage

3006 -
300601 -  ..
300602 - Drive Shaft, Transmission U-joints, Linkage - Okay
300603 -
300604 - Follow up ref SDS 13 9126, ref SDS 9 9126.
300605 -
300606 - Quality Care report says following were inspected, lubricated and
300607 - found to be okay, ref DRT 1 1500...
300608 -
300609 -                    Drive shaft
300610 -                    Transmission u joints
300611 -                    Transmission shaft linkage (if equipped)
300612 -
300613 -
300614 -
300615 -
3007 -

SUBJECTS
Steering System, Linkage

3104 -
310401 -  ..
310402 - Steering and Steering Linkages Okay
310403 -
310404 - Follow up ref SDS 13 9400, ref SDS 9 9400.
310405 -
310406 - Quality Care report says inspect and lubricate steering and steering
310407 - linkages, and found to be okay. ref DRT 1 7000
310408 -
310409 -
310410 -
310411 -
310412 -
3105 -

SUBJECTS
Suspension System

3204 -
320401 -  ..
320402 - Suspension - Okay
320403 -
320404 - Follow up ref SDS 13 9676, ref SDS 9 9676.
320405 -
320406 - Quality Care report says suspension inspected and lubricated, and
320407 - found to be okay. ref DRT 1 5568
320408 -
320409 -
320410 -
320411 -
3205 -

SUBJECTS
Radiator, Heater, Air Conditioner
Hoses

3605 -
360501 -  ..
360502 - Radiator, Heater Air Conditioner Hoses - Okay
360503 -
360504 - Follow up ref SDS 13 9954, ref SDS 9 9954.
360505 -
360506 - Quality Care report says visually inspect radiator, heater, and air
360507 - conditioning hoses for leaks or damage, and found to be okay.
360508 - ref DRT 1 1650
360509 -
360510 -
360511 -
360512 -
360513 -
360514 -
3606 -

SUBJECTS
Engine Cooling System, Hoses, Clamps

3704 -
370401 -  ..
370402 - Engine Cooling System, Hoses, Clamps, Conflict in Inspection Reports
370403 -
370404 - Follow up ref SDS 13 6661, ref SDS 11 0784.
370405 -
370406 - Quality Care report has a heading for inspection every 15K miles that
370407 - says...
370408 -
370409 -    Inspect engine cooling system, hoses and clamps, and found ok.
370410 -    ref DRT 1 0140
370411 -
370412 -    This was not inspected on the prior service. ref SDS 13 6661
370413 -
370414 -
370415 -
370416 -
370417 -
370418 -
370419 -
3705 -
3706 -

SUBJECTS
Evaporative Fuel System Hoses and Tubes

3804 -
380401 -  ..
380402 - Evaporative Fuel System, Hoses and Tubes
380403 -
380404 - Follow up ref SDS 13 6911, ref SDS 9 6911.
380405 -
380406 - Quality Care report has a heading for inspection every 30K miles that
380407 - says...
380408 -
380409 -    Inspect evaporative fuel system, hoses and tubes only at 60K and
380410 -    120K miles. ref DRT 1 0155
380411 -
380412 -    There is no indication of inspection, evidently because it falls
380413 -    within the 60K inspection cycle, same as prior service on 000630.
380414 -    ref SDS 13 6911
380415 -
380416 -
380417 -
3805 -

SUBJECTS
Battery

3904 -
390401 -  ..
390402 - Battery and Clean Terminals
390403 -
390404 - Follow up ref SDS 13 2221, ref SDS 9 2221.
390405 -
390406 - Quality Care report has a heading for inspection every 30K miles that
390407 - says...
390408 -
390409 -    Visually inspect battery and clean terminals (if required) every
390410 -    30K miles. ref DRT 1 0160
390411 -
390412 -    There is no indication of inspection.
390413 -
390414 -
390415 - Quality Care Report says under heading for Non-mileage related
390416 - checks...
390417 -
390418 -    Check battery performance.
390419 -
390420 -    Checked and found okay. ref DRT 1 2754
390421 -
390422 -
390423 -
390424 -
390425 -
3905 -

SUBJECTS
Serpentine Belt

4004 -
400401 -  ..
400402 - Drive Belt
400403 - Serpentine, Neoprene Accessory Drive Belt
400404 -
400405 - Follow up ref SDS 13 1611, ref SDS 9 1611.
400406 -
400407 - This item was replaced at the service on 990507, ref SDS 5 6671, when
400408 - mileage was 76,368. ref DRP 10 7446
400409 -
400410 - The Quality Care report says inspect non-neoprene accessory drive
400411 - belt, and found to be ok. ref DRT 1 4958
400412 -
400413 -
400414 -
400415 -
400416 -
4005 -

SUBJECTS
Suspension System, Shocks, Struts

4104 -
410401 -  ..
410402 - Shocks, Struts Inspection
410403 -
410404 - Follow up ref SDS 13 3171, ref SDS 9 3171.
410405 -
410406 - Quality Care Report says inspect shocks/struts for excessive bounce,
410407 - leaks and damage.
410408 -
410409 -    Checked and found okay. ref DRT 1 SS44
410410 -
410411 -
410412 -
410413 -
410414 -
4105 -

SUBJECTS
Windshield, Front Window

4204 -
420401 -  ..
420402 - Windows, Front Windshield
420403 -
420404 - Follow up ref SDS 13 8271, ref SDS 9 8271.
420405 -
420406 - Quality Care Report says under heading for Non-mileage related
420407 - checks...
420408 -
420409 -    Inspect windshield for cracks, chips and pitting.
420410 -
420411 -    This was not inspected. ref DRT 1 0165
420412 -
420413 -
420414 -
420415 -
4205 -

SUBJECTS
Leaks Oil, Fuel, Hoses
Hoses and Tubes, Evaporative Fuel System
Hoses, Clamps for Engine Cooling System

4606 -
460601 -  ..
460602 - Oil/Fluid Inspect for Leaks
460603 - Leaks, Inspect for Oil/Fluid
460604 -
460605 - Follow up ref SDS 13 8111, ref SDS 9 8111.
460606 -
460607 - Quality Care Report says under heading for Non-mileage related
460608 - checks...
460609 -
460610 -    Visually inspect for oil/fuel leaks
460611 -
460612 -    Oil and fuel leaks may need future attention. ref DRT 1 0170
460613 -
460614 - Quality Care Comments says...
460615 -
460616 -    Auto trans pan leaks, ref DRT 1 0225
460617 -
460618 -
460619 -
460620 -
460621 -
4607 -
4608 -

SUBJECTS
Tire Tread Inspection
Rotate, Tread Inspect, Rotate 990507
Warranty Firestone Tires Installed, 990507
Balance Wheels

5007 -
500701 -  ..
500702 - Tire Tread Inspection; Tires Rotated
500703 - Remembering Difficult for Service Advisor After 13 Months
500704 -
500705 - Follow up ref SDS 13 2025, ref SDS 9 2025.
500706 -
500707 - Work Order initially said to rotate the tires from the instructions on
500708 - 001101. ref SDS 16 0001
500709 -
500710 -    Jasvier said this morning that the tires were rotated less than 3K
500711 -    miles, so rotation is not recommended so soon, because sufficient
500712 -    wear has not occurred to balance wear from prior rotation.  He
500713 -    recommended not rotating the tires.
500714 -
500715 -    We discussed terms of sale on 990507 that included rotating the
500716 -    tires every service by S&C, ref OF 1 3077, as shown in the record
500717 -    on 991006. ref SDS 8 4077
500718 -
500719 -    Jasvier said he is not familiar with the terms of sale and so he
500720 -    will investigate and report on his findings.
500721 -    ..
500722 -    When I returned to the office, I noticed that the work order
500723 -    on 000630 called for balancing wheels, ref SDS 13 2025, but this
500724 -    was omitted, and a note was entered to do this work on the next
500725 -    service. ref SDS 13 RE8G
500726 -
500727 -
5008 -
5009 -
5010 - 0953 called S&C
5011 -
501101 - Left message for Jasvier about need to balance the wheels, which was
501102 - omitted during the prior service.  Asked him to call about when the
501103 - car will be ready.
501104 -
501105 -
5012 -
5013 -
5014 - 1135 called back
5015 -
501501 - Could not reach Jasvier.
501502 -
501503 - Talked to operator.
501504 -
501505 - Talked to Jasvier.
501506 -
501507 - Jasvier said balancing costs $40.  He will include this in the scope
501508 - of services today.
501509 -
501510 - Jasvier said it is not necessary to rotate the tires, if they are
501511 - balanced.
501512 -
501513 -
501514 - Invoice says... ref DRT 1 0448
501515 -
501516 - D** TIRE & WHEEL BALANCE
501517 -      BAL TIRE & WHEEL BALANCE
501518 -       382 CPC                                          39.95   39.95
501519 - 86754 382 CHECKED WHEEL AND TIRE BALANCE, ALL OK
501520 -
501521 - ..
501522 - Quality Care Report says under heading for Brakes and Tires...
501523 -
501524 -     LF, RF, LF, RF, all have 10 32nds of tread, and there is no
501525 -     harmful or improper wear pattern reported.
501526 -
501527 -        Since the prior report showed 7/32, it is not likely the tires
501528 -        added 3/32s of tread.  Evidently, the mechanic is indicating
501529 -        he sees no immediate problem with tire tread.
501530 -
501531 -      ..
501532 -     Tire pressure is set to 32 psi for all tires. ref DRT 1 7493
501533 -
501534 -
501535 -                                                       Mileage
501536 - Date       LF    RF    LR    RR                     Total Actual
501537 -
501538 - 001106  10/32 10/32 10/32 10/32     ref DRT 1 7493  86754   1938  1
501539 - 000630   7/32  7/32  7/32  7/32 Rot ref DRP 2 7493  84716   1957  1
501540 - 000324   8/32  8/32  8/32  8/32     ref DRP 1 7493  82759   2442  1
501541 - 991119   9/32  9/32  9/32  9/32 Rot ref DRP 11 7493 80317   3949  3
501542 - 990507  12/32 12/32 12/32 12/32 New ref DRP 10 7493 76368      0  0
501543 - 990507   0/32  0/32  5/32  6/32 Rpl ref DRP 10 7493 76360   4231 4 1
501544 - 981103   4/32  4/32  5/32  5/32     ref DRP 9 0120 72137   2706 2 1
501545 - 980619   6/32  6/32  6/32  6/32     ref DRP 7 7493 69431   2927  0
501546 - 980127   6/32  6/32  6/32  6/32     ref DRP 6 8556  66504  2620 2 0
501547 - 971029   8/32  8/32  6/32  6/32     ref DRP 5 9433  63884   4215 0 2
501548 - 970624   8/32  8/32  8/32  8/32     ref DRP 4 3681  59669   2320  0
501549 - 970507   8/32  8/32  8/32  8/32     ref DRP 3 9641  57349
501550 - 970121   9/32  9/32  7/32  7/32     ref SDS 2 3333
501551 -
501552 -
501553 -
501554 -
501555 -
501556 -
5016 -

SUBJECTS
Brake Inspection, 000630

5104 -
510401 -  ..
510402 - Brake Inspection
510403 -
510404 - Follow up ref SDS 13 3483, ref SDS 9 3483.
510405 -
510406 - Work Order says...
510407 -
510408 - Quality Care report has a heading for inspection every 15K miles that
510409 - says...
510410 -
510411 -      Inspect brake system, including lines, hoses and parking brake.
510412 -      ref DRT 1 7654
510413 -
510414 - Quality Care report says brake inspection not required this visit, and
510415 - this section is not checked. ref DRT 1 0180
510416 -
510417 -     By not checking a brake inspection is not required, this seems to
510418 -     indicate a brake inspection is required.
510419 -
510420 -     S&C should clarify the meaning of this section.
510421 -
510422 -
510423 -                                                       Mileage
510424 -        Front Brakes     Rear Brakes                 Total Actual
510425 -
510426 -   000630       5 MM        5 MM     ref DRP 2 0180  84716  1957  3 5
510427 -   000324 (Not Inspected this visit) ref DRP 1 0180  82759  2442
510428 -   991119   8 & 8/32  10 & 10/32     ref DRP 11 7493 80317  3949  1
510429 -   990507   8 & 9/32    3 & 2/32 Svc ref DRP 10 7493 76368  6937
510430 -   980619      10/32        4/32     ref DRP 7 7493 69431  2927
510431 -   980127      10/32        5/32     ref DRP 6 5722  66504  2620
510432 -   971029      11/32 Svc    5/32     ref DRP 5 5890  63884  4215
510433 -   970624       9/32        5/32     ref DRP 4 6902  59669
510434 -   970418       1/32 Svc    6/32     ref SDS 3 0868
510435 -   970121       6/32        8/32     ref SDS 2 6782
510436 -   960802       8/32       10/32     ref SDS 1 6851
510437 -
510438 -
510439 -
510440 -
510441 -
510442 -
510443 -
5105 -
5106 -
5107 -