CONTACTS 
0201 - Bootstrap Institute
020101 - Mr. Henry van Eykan; Webmaster

SUBJECTS
SDS Effective for Knowledge Management
Demonstrate SDS, Communication Metrics
Henry's Background Experience Suited for Com Manager Role
Writing Improved Elements of Style, Henry van Eykan Recommended
Co-evolution Education KM, 000301
Pilot Test Existing Capability, Start with What is Available, 000302
Meetings Case Study Pilot Test Prototye Tools, Methods, 000326
Knowledge Management Not Understood, Eric Armstrong
KM Hard to Uderstand Requires Experience for More than 20 Minutes
Alphabet Technology Foreign Term, Henry van Eykan
Knowledge Space Foreign Term, Henry van Eykan
SDS Observed, Henry van Eykan

2214 -
2214 -    ..
2215 - Summary/Objective
2216 -
221601 - Follow up ref SDS 62 0000, ref SDS 56 0000.
221602 -
221603 - Henry came by for a visit to see SDS today.  After the demonstration
221604 - he complimented SDS on offering a broader vision for technology than
221605 - people can grasp from experience using information.  He feels the
221606 - speed and flexibility to make connections and find relevant context at
221607 - will for constructing a useful record to get things done correctly and
221608 - solve problems, are critical to an effective repository of knowledge.
221609 - Without experience using SDS, people can only speculate about what
221610 - might be useful.  Henry's background in education and as an editor
221611 - makes him well suited for transitioning to knowledge work. ref SDS 0
221612 - 8352  He feels SDS improves memory, ref SDS 0 FB4I, however, people
221613 - object to alphabet technology and Knowledge Space, ref SDS 0 AE7L,
221614 - because terms that distinguish SDS from traditional IT methods seem
221615 - foreign and funny. ref SDS 0 B8TC Leadership empowers people to learn
221616 - through education and experience from pilot testing new tools, so that
221617 - new terms, which are initially hard to understand, become familiar.
221618 - ref SDS 0 WB3I Education builds faith in the power of investing
221619 - intellectual capital, that is essential to move from an information to
221620 - a knowledge culture. ref SDS 0 H54K  Disciples spread the news that a
221621 - powerful new capability has arrived. ref SDS 0 OO5F This is the most
221622 - direct way to ensure a lasting legacy for Doug. ref SDS 0 8621
221623 -
221624 -    [On 001109 letter to Henry following up meeting. ref SDS 72 0001
221626 -     ..
221627 -    [On 001126 Henry recommends the team use SDS. ref SDS 79 0001
221629 -     ..
221630 -    [On 010419 Henry recommended against using "alphabet technology"
221631 -    because it makes people uncomfortable. ref SDS 86 1P6F
221633 -     ..
221634 -    [On 050119 Henry accurately recalled details of meeting today,
221635 -    recommending using common terms to explain SDS, and demonstrating
221636 -    exceptional memory. ref SDS 90 6Z5M
221638 -     ..
221640 -
221641 -
221642 -
221644 -  ..
2217 -
2218 -
2219 - Progress
2220 -
222001 - Called Doug this morning and invited him to join us at 1400, if he is
222002 - available.  Doug did not meet with us; Henry explained Doug has had a
222003 - heavy schedule the past several weeks.
222004 -
222006 -  ..
222007 - Background
222008 - Henry's Experience Reflects Background of SDS, Supports Com Manager
222009 -
222010 - SDS demonstration was planned in Henry's letter, ref DRP 4 4U4O, on
222011 - 001005, ref SDS 62 QD5L, discussed earlier, ref DIP 5 0001, following
222012 - Henry's letter on 000926, ref SDS 55 IP7F, and again on 000927.
222013 - ref SDS 56 LR6J
222015 -  ..
222016 - Growing up in occupied Holland during the war years yielded searing
222017 - lessons; following the war Henry joined the military and was stationed
222018 - in Indonesia doing broadcast journalism.  After military service, he
222019 - trained for work in chemistry, and migrated to Montreal, Canada, where
222020 - he worked in the paper industry and edited a professional journal. He
222021 - then earned a degree in chemistry that led to a 30 year career in
222022 - education at the university level.
222023 - ..
222024 - Henry's broad experience provides an excellent range of
222025 - perspective for doing knowledge work, as a Communication Manager,
222026 - explained in NWO. ref OF 3 6369
222028 -  ..
222029 - Henry asked about background of SDS development?
222030 -
222031 -     We reviewed the record on 000218 showing that experience in the
222032 -     military, business and law shaped development of Communication
222033 -     Metrics, ref SDS 30 TF3O, including SDS and POIMS technology.
222034 -
222035 -     A brief history of this development process is reported on 001102.
222036 -     ref SDS 69 B47L
222037 -
222039 -  ..
222040 - SDS Demonstration Shows Core Capability of KM and Enterprise Work
222041 -
222042 - Follow up ref SDS 62 IP7F, ref SDS 56 IP7F.
222043 -
222044 - We moved the monitor up close to see the screen better; and, noted
222045 - that perspective is a key aspect of KM.  We really need monitors to
222046 - cover an entire wall in order to better grasp correlations and
222047 - patterns that convert information into knowledge.  This is an
222048 - ergonomic factor that Doug addresses in his pursuit of multiple views
222049 - and windows, reviewed on 001025. ref SDS 66 D6H8 and ref SDS 66 A52R
222051 -  ..
222052 - Today, we used the meeting on 000218 with Dick Karpinski to show how
222053 - SDS supports Knowledge Management (KM), ref SDS 30 TF3O, as explained
222054 - in POIMS. ref OF 1 1101  The advantage of stable technology was
222055 - reviewed on 970919, ref SDS 17 EP5O, and discussed with Doug on
222056 - 000327. ref SDS 35 8484
222058 -  ..
222059 - SDS subject management accomplishes Doug's objectives for a DKR to
222060 - retrieve information, also, called ontology and categories.  Henry
222061 - noted this process is more complex than commonly recognized; but, it
222062 - is fast and easy using SDS.
222063 -
222064 -      [On 001130 Jack is not aware of this SDS capability, but feels it
222065 -      is useful. ref SDS 80 WG5G
222067 -  ..
222068 - We did not have time today to demonstrate how links are created by
222069 - pointing and clicking; nor, how correspondence is created with anchors
222070 - in paragraphs to help others link their correspondence, which Doug
222071 - requested on 001025. ref SDS 66 00VU  We, also, did not look at the
222072 - document log that links documents into the context of related work,
222073 - per following example...
222074 -
222076 -                ..
222077 -               http://welchco.com/04/00067/63/00401.HTM
222078 -
222080 -  ..
222081 - Henry noted that everything in SDS is fast and easy; he asked to do
222082 - several things over slowly in order to grasp various steps.
222083 -
222085 -      ..
222086 -     New Realities Challenge All of Us to Study and Learn New Terms
222087 -
222088 -     Henry recalled that Dick's report to the Colloquium caught his
222089 -     attention on 000227. ref SDS 32 0897  He noted that contributors
222090 -     have not commented on Dick's report, possibly because of worry
222091 -     about commercial issues.
222093 -      ..
222094 -     Another reason is the lack of a knowledge management culture that
222095 -     requires incorporating KM theory and practice into daily work.
222097 -      ..
222098 -     Henry suggested during dinner that writing style can enhance
222099 -     understanding of Knowledge Management by using...
222100 -
222101 -             Elements of Style
222102 -             Strunk & White
222104 -      ..
222105 -     Poor writing is another reason why people may not have commented
222106 -     on Dick's report about SDS.  Off hand, Dick's letter seems similar
222107 -     in style and form to correspondece by other contributors, so
222108 -     perhaps the Welch writing needs help.
222109 -
222110 -         [On 050119 Henry accurately recalled details of meeting today,
222111 -         demonstrating exceptional memory. ref SDS 90 6Z5M
222113 -      ..
222114 -     Henry said the first chapter has the best advice.  He feels a good
222115 -     editor can be a great help, but publishing houses these days
222116 -     rarely provide this support.
222117 -
222118 -         [On 001108 reviewed Elements of Style. ref SDS 71 0001
222120 -      ..
222121 -     Discussed avoiding arcane terms that are foreign to project
222122 -     contributors and KM customers...
222123 -
222124 -        Alphabet technology
222125 -
222126 -           Henry mentioned that sources he has checked on literacy and
222127 -           orality do not use "alphabet technology."  He recommends
222128 -           avoiding this term because it makes people uncomfortable, as
222129 -           noted in the letter to the team on 001102. ref SDS 69 ZL5F
222130 -
222131 -               [On 010419 Henry mentioned this again. ref SDS 86 1P6F
222133 -                ..
222134 -               [On 011208 Jack Park objects to using alphabet
222135 -               technology to explain SDS advantages for intelligence
222136 -               support. ref SDS 89 4Q5L
222138 -                ..
222139 -               [On 050119 Henry accurately recalled details of meeting
222140 -               today, demonstrating exceptional memory. ref SDS 90 6Z5M
222142 -                ..
222143 -               [On 071113 Jack Park submits paper explaining power of
222144 -               alphabet technology to advance civilization. ref SDS 91
222145 -               PH4K
222147 -            ..
222148 -           On 000327 Doug made a similar point. ref SDS 35 9975
222150 -            ..
222151 -           On 991108 Havelock, a leading authority, says the alphabet
222152 -           was an explosive technology that changed the world forever,
222153 -           ref SDS 26 5628, because it is the foundation of all other
222154 -           knowledge work in literature, history, science, engineering,
222155 -           finance, marketing, and so on.
222157 -            ..
222158 -           On 991010 the printing press enabled the spread of alphabet
222159 -           technology to grow exponentially; Gutenberg was recognized
222160 -           as having contributed the most to civilization over the past
222161 -           millennium. ref SDS 25 2548
222162 -
222163 -              [On 001108 research, recommended by Henry on the elements
222164 -              of good writing style, showed that rules of composition
222165 -              aid human thinking for creating information.  SDS adds
222166 -              new rules and structure to augment intelligence, leading
222167 -              to a culture of knowledge. ref SDS 71 K5WL
222168 -
222169 -
222171 -         ..
222172 -        Knowledge Space
222173 -
222174 -           Henry said "Knowledge Space" is another foreign term that
222175 -           makes people uncomfortable.  Below, he found this method
222176 -           saves time and money. ref SDS 0 8892
222177 -
222178 -               [On 050119 Henry accurately recalled details of meeting
222179 -               today, demonstrating exceptional memory. ref SDS 90 6Z5M
222181 -            ..
222182 -           Cyberspace, Hyperscope, Squeak, Python, Zwiki, Ontology, and
222183 -           other unconventional names are used by contributors without
222184 -           noticeable discomfort.  Doug was not troubled by Knowledge
222185 -           Space on 991222, to extend the idea of a repository for
222186 -           knowledge, ref SDS 29 1140, which Doug has in mind for a
222187 -           DKR.  People seem to have no trouble with DKR, even though
222188 -           proponents are unable to explain either "knowledge," see
222189 -           meeting at SRI on 000615, ref SDS 44 6271, nor "DKR," see
222190 -           000426, ref SDS 40 2340, and OHS Launch Plan reviewed on
222191 -           001025, ref SDS 66 C9WP  Yet, there is no effort to examine
222192 -           explanations of Knowledge Space. see POIMS, ref OF 1 1107
222194 -            ..
222195 -           Knowledge Space, like alphabet technology, conveys key ideas
222196 -           about moving from an information to a knowledge culture,
222197 -           explained on 960620, ref SDS 12 3516, and more recently in a
222198 -           letter to SRI on 001011. ref SDS 64 MN7F  As well, Knowledge
222199 -           Space, like alphabet technology at an earlier time, entails
222200 -           a paradigm shift.  Alphabet technology moved from orality to
222201 -           literacy; Knowledge Space moves from documents to a stream
222202 -           of continuous inforamtion connected into webs of cause and
222203 -           effect, explained in POIMS. ref OF 1 034J
222205 -            ..
222206 -           During dinner, Henry seemed to concur that associating space
222207 -           with knowledge has useful parallels with positioning
222208 -           physical objects in dimensional space, used by architects
222209 -           and engineers, and thereby conveys positioning information
222210 -           in context to impart meaning.  During a meeting at SRI on
222211 -           000727 Cliff Joslyn, representing the Los Alamos National
222212 -           Labatory, explained mathematics for making calculations
222213 -           based on Knowledge Space formed by SDS. ref SDS 51 3960
222214 -
222215 -              Below, discuss need for education to enable KM to
222216 -              flourish. ref SDS 0 5R8L
222217 -
222218 -
222219 -
222220 -
222221 -
222222 -
2223 -

SUBJECTS
Memory Aided by SDS
Context Aided by Links Original Sources, Doug Engelbart
Intelligence Augmented by Better Memory
Analysis Aided by Better Memory
Intelligence CEO Only Person Who Can Perform
Interruptions Bumbling Mistakes
Span of Attention Time Limited Cause Mistakes Bumbling
5-10% Most People Remember Gist Reading Conversation Events
Gist Leveraged by SDS for Subject Management

3611 -
361201 -      ..
361202 -     Memory Aided by SDS, Enhances Human Reasoning
361203 -
361204 -     Follow up ref SDS 56 PO4F.
361205 -
361206 -     Henry feels SDS improves human memory, which is a key reasoning
361207 -     faculty, reported on 900319. ref SDS 1 1323 and ref SDS 1 0702  He
361208 -     recalled today having forgotten his comments on 000307 that people
361209 -     only remember the gist of information, about 5%-10%, of dialog and
361210 -     documents, which he cited recently on 000927. ref SDS 56 PO4F
361211 -
361212 -         [On 001126 Henry reports this advantage to team. ref SDS 79
361213 -         1V6O
361215 -          ..
361216 -         [On 010111 Doug Engelbart reported SDS improves memory.
361217 -         ref SDS 83 IB9F
361219 -      ..
361220 -     Henry related difficulties executives, engineers, indeed everyone,
361221 -     faces from constant interruptions due to the hectic pace of a busy
361222 -     day.  When Mrs. van Eykan requests his attention, he immediately
361223 -     stops work to attend her concerns.  He related that it is very
361224 -     hard to recover the prior train of thought, when he returns to his
361225 -     work, which causes frustration and loss of productivity.  Henry
361226 -     noted that executives often suffer, because they focus more on
361227 -     business than personal life.  The same dynamic impacts medical
361228 -     practice, where constant distractions makes going to the hospital
361229 -     more dangerous than driving a car, reported on 990924. ref DIP 2
361230 -     0001
361232 -      ..
361233 -     The fragility of human memory was reviewed on 950204. ref SDS 4
361234 -     0550  Earlier on 940609, lack of alignment makes enterprise a
361235 -     process of continual bumbling, ref SDS 2 4238, because people
361236 -     cannot maintain alignment, reported on 970910. ref SDS 16 3479
361238 -      ..
361239 -     SDS provides a rich environment of related context that aids
361240 -     memory.  Without SDS, only the CEO can generate intelligence,
361241 -     because everyone else is constantly interrupted, as set out on
361242 -     980307 reviewing Andy Grove's query about why others are less
361243 -     diligent than he is in taking copious notes to avoid the ambiguity
361244 -     of mental maps, i.e., to improve human memory. ref SDS 18 2189
361245 -
361246 -
361247 -
361248 -
3613 -

SUBJECTS
Disciples
Ambassadors for Change
Learn KM Hard to Uderstand Requires Experience for More than 20 Minut
KM Dilimma Benefits Takes Days, Weeks, Years, People Only have 20 Min
Culture of Knowledge Transition from Information Learn New Terms
Ambassador of Change, Champion of Innovation, Support Communication M

4308 -
430901 -      ..
430902 -     New Technology Enables Culture of Knowledge Based on New Terms
430903 -     Disciples Must Spread the Word, Making New Terms Easy to Remember
430904 -
430905 -     New terms are part of new technology.  They are difficult to
430906 -     remember, until people gain experience using new technology.
430907 -
430908 -     Moving from information technology (IT) to a knowledge culture
430909 -     (KM), as set out in the letter to SRI, ref DIP 6 0001, on 001011,
430910 -     ref SDS 64 0001, requires distinguishing information from
430911 -     knowledge.  This brings new ideas and new terms, see for example
430912 -     the meeting at Intel on 000517. ref SDS 42 0785  The Colloquium
430913 -     and DKR project aim to lead a revolution in technology, and so
430914 -     must expect to encounter new terms, now and then.  Andy Grove, CEO
430915 -     of Intel, which is one of the nation's top technology firms, noted
430916 -     that all of us have to study and learn. ref SDS 18 5794
430917 -
430918 -        [On 001117 course on KM may teach theory of knowledge.
430919 -        ref SDS 77 0001
430921 -      ..
430922 -     Previously on 960424 a sale was lost because Communication Metrics
430923 -     was a foreign term. ref SDS 9 7740  Over the ensuing 6 months work
430924 -     was done to correct this problem, and on 960920 the U.S.  Army
430925 -     Corps of Engineers (USACE) issued a contract for Communication
430926 -     Metrics. ref SDS 13 3322  After gaining months of experience
430927 -     interacting daily with SDS, USACE reported SDS is a knowledge
430928 -     system that adds "intelligence" to management, ref DRP 1 6172,
430929 -     which saves time and money on the job each day. ref DRP 2 0001
430931 -      ..
430932 -     The DKR team has a lot of resources to study and learn about
430933 -     knowledge management...
430934 -
430935 -
430936 -                http://www.welchco.com/00601.HTM
430937 -
430938 -
430939 -     ...plus, the team has experienced the growth of knowledge that SDS
430940 -     supports, as seen from this record, and from the record of the
430941 -     meeting on 001017 at SRI. ref SDS 65 1575
430943 -      ..
430944 -     Knowledge Management is difficult to grasp, as reported by the DKR
430945 -     team on 000615, ref SDS 44 6271, and more recently by Eugene Kim
430946 -     on 000928. ref SDS 58 X57F  It can, therefore, only take root and
430947 -     grow, if a broad spectrum of people are moved to first tell the
430948 -     story in order to build faith in a new direction.
430949 -
430951 -      ..
430952 -     Disciples are ambassadors of change to Unlock Secret of KM
430953 -
430954 -     Long ago Thamus observed in Plato's Phaedrus, that the word must
430955 -     be spread by others, because the originator is too close to the
430956 -     story to be objective. ref SDS 27 VW5I  If there is any lasting
430957 -     merit in SDS, POIMS and NWO, these ideas must be told by others,
430958 -     based on what has been experienced, as related by Dick Karpinski
430959 -     on 000227, ref SDS 32 0897, by Henry on 000926. ref SDS 55 IP7F,
430960 -     by Cliff Joslyn at LANL on 000925, ref SDS 54 RK3I, and by other
430961 -     project contributors based on direct experience, as reported on
430962 -     001017. ref SDS 65 1575
430964 -      ..
430965 -     KM is a secret which can only be unlocked through experience and
430966 -     education, which begins with diciples spreading the news of a new
430967 -     day.
430968 -
430969 -
430970 -
430971 -
430972 -
430973 -
4310 -

SUBJECTS
Legacy Work Papers, Henry van Eykan Creating Web Site
Engelbart's Writings Alignment
Motivations
Transcribe Colloquium Transcripts, Support Requested

4906 -
490701 -  ..
490702 - Doug's Legacy Lives Through Continual Use of His Work
490703 -
490704 - Henry's current goal is to get Colloquium transcripts and Doug's
490705 - writings in a form to support DKR, development, which Eric posed on
490706 - 000424, ref SDS 38 0786, and for research at Stanford and other
490707 - universities, to extend Doug's legacy.
490709 -  ..
490710 - This past week Henry met with Doug, Pat and others at SRI to review
490711 - objectives, planning and budgets.
490713 -  ..
490714 - Doug's work has been recognized in articles and awards, however, the
490715 - best chance for a lasting legacy is incorporating Doug's work in the
490716 - daily work of others in the manner shown by this record of our meeting
490717 - today.
490719 -  ..
490720 - On 001031 Jack Park recommended recognizing Doug's work in the DKR
490721 - project. ref SDS 68 I67L  An example is Doug's 1992 paper reviewed on
490722 - 991222, ref SDS 29 5360, showing constant application over 10 months
490723 - of the DKR project.  Another example is Doug's 1972 paper, which he
490724 - cited on 000327. ref SDS 35 3971
490726 -  ..
490727 - On 001025 Doug prepared a Launch Plan for the OHS that leads to a DKR,
490728 - which is the objective of his life's work.  He requested that
490729 - contributors comment using links into the Launch Plan. ref SDS 66 00VU
490730 - The SDS record on 001025 illustrates how to do this, and a letter was
490731 - sent to Doug that responds to his request. ref DIP 7 0001
490733 -  ..
490734 - This history shows that, during the past 11 months of the Colloquium
490735 - and now the DKR project, Doug's work has only been cited using direct
490736 - links in the SDS record on the Internet.  On 001027 Doug commented
490737 - that SDS is a strong KM capability, and that it is difficult for
490738 - people to link into anything without KM tools. ref SDS 67 OH9N
490739 -
490740 -     [On 001107 Doug has been awarded the National Medal of Technology.
490741 -     ref SDS 70 0001
490743 -      ..
490744 -     [On 001109 letter to Henry following up the meeting today,
490745 -     explains how to preserve Doug's legacy. ref SDS 72 MY2F
490747 -      ..
490748 -     [On 001114 notice of Doug's award confirmed, and citation is
490749 -     submitted. ref SDS 73 0001
490751 -      ..
490752 -     [On 001115 Adam Cheyer asked question about definitions for OHS
490753 -     and DKR, and recommended relying on Doug's documents. ref SDS 74
490754 -     L87F
490756 -      ..
490757 -     [On 001116 Adam Cheyer provides definitions of OHS and DKR based
490758 -     on a telephone call with Doug, but cites none of Doug's documents,
490759 -     ref SDS 76 D3AK,
490761 -      ..
490762 -     [On 001121 letter to team on preserving Doug's legacy by using SDS
490763 -     to link current work to Doug's documents. ref SDS 78 0001
490765 -      ..
490766 -     [On 001220 event for Doug at SRI announces plans to increase
490767 -     scholarship fund; propose scholarship competition to apply Doug's
490768 -     ideas. ref SDS 82 KI6O
490770 -      ..
490771 -     [On 010119 explained scholarship competition planning to Doug.
490772 -     ref SDS 85 V5E1
490774 -      ..
490775 -     [On 010114 case study illustrates SDS record on the internet
490776 -     empowers people to enhance competency for solving complex problems
490777 -     by applying lessons of the past. ref SDS 84 0001
490779 -      ..
490780 -     [On 010811 E-journal proposed for advancing Doug's mission, and
490781 -     extending the legacy. ref SDS 88 U33J
490782 -
490783 -
490784 -
490785 -
490786 -
4908 -

SUBJECTS
Knowledge Money Alphabet Control Organic Structure SDS
Save Time Don't Start from Scratch Recycle Intellectual Capital
Time Management Integrate Information Management
Accurate Understandings Command Control Record Semiotics
Context Management SDS Organization Saves Money Avoid Mistakes
Knowledge Space Positions Information in Relevant Context Similar to
Context Time Chronology Organizes Complexity Context Faster Better Ch
Context Aided by Links Original Sources, Doug Engelbart

6010 -
601101 -  ..
601102 - Knowledge Space Saves Time and Money
601103 -
601104 - Henry noted that managing and growing knowledge by supplementing the
601105 - record and linking to relevant history, rather than repeating
601106 - information over and over, as occurs using convenational information
601107 - technologies, saves time, saves storage and avoids errors.  Not only
601108 - is accuracy useful, it is equally critical to have a work environment
601109 - that makes it fast and easy to be accurate, and to be prepared by
601110 - positioning information in relevant context.
601112 -  ..
601113 - This is a key feature of Knowledge Space derived from investing
601114 - intellectual capital using the POIMS intelligence process, ref OF 1
601115 - 6649, that applies the architecture of human thought, yet preserves
601116 - the accuracy of memory that otherwise fades quickly in the mind.
601118 -  ..
601119 - Not everybody likes a well connected environment, as reported on
601120 - 000824. ref SDS 52 7O9I  The implementation can clearly be improved,
601121 - once experience is gained that discloses the secret of KM.
601123 -  ..
601124 - We reviewed meeting with Cliff Joslyn on 000723, ref SDS 48 2205,
601125 - Cliff's comments on SDS at SRI on 000727, ref SDS 51 3960, and
601126 - evaluation from LANL on 000925. ref SDS 54 RK3I
601127 -
601128 -
601129 -
601130 -
601131 -
601132 -
6012 -

SUBJECTS
Leadership Helps People without Time to Think Take the Right Path
Experience Blinds People to Power of Microcosm, i.e., Knowledge
Knowledge Management Dilemma Time Immediate Action v Deferred Reward
Management Requires Accountability People Fear Accountability
Dilemma Cost Savings KM Difficult Calculate Civilization Shows
Experiment 20-60 Min Conflicts Knowledge Pays Off Days, Weeks, Months
Customers Educate Experience Self-evident Benefits
Where to Take SDS from Here, Dave Vannier, 990422
Leadership Helps People without Time to Think Take the Right Path
Cost Benefit of Change Risky to Adopt Because Hard to Understand
Civilization Cost Benefit Study SDS Com Metrics Knowledge Management
Advertise Teach Com Metrics KM Intelligence Enable Culture of Knowled

8914 -
891501 -  ..
891502 - Big issues -- Education and Experience Foster Culture of Knowledge
891503 -
891504 - Opportunities for KM are....
891505 -
891506 -      1.  Human intelligence can be augmented by automated integration
891507 -          of time and information that enhances alphabet technology, as
891508 -          the core of knowledge work, and the engine of enterprise, see
891509 -          POIMS. ref OF 1 1299
891510 -
891511 -          KM begins with process, not technology, and can only emerge
891512 -          in a culture of knowledge, per the letter to SRI, ref DIP 6
891513 -          0001, on 001011. ref SDS 64 0001
891514 -
891515 -             [On 001117 received notice of curriculum for KM eduction;
891516 -             submitted letter asking about theory of knowledge.
891517 -             ref SDS 77 0001
891518 -
891519 -
891521 -           ..
891522 -      2.  Tools and skills must co-evolve
891523 -
891524 -          This is explained in NWO, ref OF 3 3348, and has been set out
891525 -          continuously since 000317. ref SDS 34 0005
891526 -
891527 -          SDS provides tools, and Communication Metrics define skills.
891529 -           ..
891530 -          Limited bandwidth prevents progress, as reported by Doug on
891531 -          000223. ref SDS 31 3774  Until, and unless, leadership
891532 -          allocates bandwidth and resources to build a culture of
891533 -          knowledge, KM will remain a secret, as reported on 000425.
891534 -          ref Sds 39 0480
891535 -
891537 -           ..
891538 -      3.  Civilization rises when enabling forces are aligned to
891539 -          overcome ignorance, fear and denial that resist progress.
891540 -          ref SDS 0 X19K
891541 -
891543 -  ..
891544 - SDS support for KM has been noticed by...
891546 -        ..
891547 -       Doug on 000929, ref SDS 59 6S9H, and on 001027. ref SDS 67 XV6F
891549 -        ..
891550 -       Henry on 000926. ref SDS 55 IP7F
891552 -        ..
891553 -       Pat on 000711, ref SDS 45 U17I, and on 000725. ref SDS 49 0050
891555 -        ..
891556 -       Paul on 000613. ref SDS 43 0001
891557 -
891558 -          [On 001116 Jack confirmed this notice. ref SDS 75 H23M
891560 -        ..
891561 -       Eugene on 000504, ref SDS 41 0625
891563 -        ..
891564 -       Jack on 000426, ref SDS 40 3315
891565 -
891566 -          [On 001116 Jack confirmed this notice. ref SDS 75 0001
891568 -        ..
891569 -       Bill on 000405, ref SDS 36 3877
891571 -  ..
891572 - This record shows experience with KM leads to understanding.
891574 -  ..
891575 - SDS is not a software development program; it is not a maintenance
891576 - program, nor a marketing program.  It is not a medical program, nor an
891577 - education, program, a law program, a construction program, a real
891578 - estate program, a chemestry program.  It is none of these things; yet;
891579 - it improves all of them in greater measure than directed capability,
891580 - because it improves alphabet technology that lies at the core of all
891581 - knowledge work, as reported on 991108, ref SDS 26 5628, and, thereon,
891582 - enables people to move from information to a knowledge based culture,
891583 - posed in the letter to SRI, ref DIP 6 0001, on 001011. ref SDS 64 MN7F
891585 -  ..
891586 - Resistance to the idea of improving the alphabet was reviewed in a
891587 - letter to the team on 001102, ref SDS 69 ZL5F, also, noted by Henry
891588 - today, per above. ref SDS 0 AE7L
891590 -  ..
891591 - The U.S. Army Corps of Engineers reported on 970328 that experience
891592 - shows SDS augments human "intelligence." ref DRP 1 6172  Augmenting
891593 - "intelligence" unlocks the power to accomplish Doug's objective for an
891594 - ABC improvement process that lifts civilization, reviewed on 991222.
891595 - ref SDS 29 3961
891597 -  ..
891598 - This record leads to the view that SDS is a KM program.  The record of
891599 - support for the DKR program shows it is effective, and that there is
891600 - no other capability available for this support.
891602 -  ..
891603 - Therefore, only point 3 is pending:  aligning enabling forces.
891605 -  ..
891606 - Enabling forces that need to be aligned are experience and education
891607 - for reasons in the letter to the team on 001004. ref DIP 4 MH6J  In
891608 - simple terms, progress is blocked by ignorance, fear and denial, as
891609 - explained on 951011, ref SDS 6 3885, which previously blocked progress
891610 - on VLSI technology.  For a long time, culture prevented Intel and
891611 - others from adopting this new technology, which today is the
891612 - foundation of modern industry.  Lynn Conway is credited by George
891613 - Gilder in his book, "Microcosm," with helping to break through
891614 - ignorance, fear and denial and win acceptance of VLSI beginning in the
891615 - late 70s, as reported on 960612. ref SDS 11 1368
891616 -
891617 -      [On 010420 enabling forces reviewed again. ref SDS 87 YY5J
891619 -  ..
891620 - Conway's solution was education. ref SDS 11 9870  Our task today is
891621 - the same.
891623 -  ..
891624 - Education by people, who have the wisdom to see, and the talent to
891625 - build faith for investing intellectual capital, explained in POIMS,
891626 - ref OF 1 1101, is critical to grow a culture of knowledge that moves
891627 - beyond the paradigm of information technology, to a culture of
891628 - knowledge.
891629 -
891630 -      [On 001117 received notice of curriculum for KM eduction; submit
891631 -      letter asking about theory of knowledge. ref SDS 77 0001
891633 -  ..
891634 - Worry about new terms, discussed above, ref SDS 0 FB4I, is resolved by
891635 - education and experience.  When we write, discuss and explain, i.e.,
891636 - teach, foreign terms become familiar and less threatening.  When we
891637 - perform KM, we learn the meaning of using automated integrtion of time
891638 - and information to enhance alphabet technology; and we learn that
891639 - Knowledge Space offers a powerful advance over traditional use of
891640 - documents and dialog for managing daily working information,. as Henry
891641 - observed today.
891642 -
891643 -
891645 -  ..
891646 - What to teach...
891647 -
891648 -
891649 -         Knowledge is not extra work, it is the core of civilization.
891650 -         ref SDS 55 143I
891651 -
891653 -          ..
891654 -         Civilization is the "case study" that shows cost benefits of
891655 -         investing time to grow knowledge, per KM conference on 991217.
891656 -         ref SDS 28 0320
891657 -
891658 -            [On 001117 received notice of curriculum for KM eduction;
891659 -            submit letter asking about theory of knowledge. ref SDS 77
891660 -            0001
891661 -
891663 -          ..
891664 -         Knowledge adds context to information, per Henry's letter on
891665 -         000926. ref SDS 55 375K and Rolf Jensen's analysis on 000307.
891666 -         ref SDS 33 6545
891667 -
891669 -          ..
891670 -         Communication Metrics provides a theory of communication for a
891671 -         new core discipline that has been missing from formal
891672 -         academics, dating from the 17th century, see telecon on 000727
891673 -         with Professor Joe Ransdell, Department of Philosophy, Texas
891674 -         Tech. ref SDS 50 1S4J
891675 -
891676 -            Educators are needed to champion this opportunity, and to
891677 -            develop curriculum, per the letter to Elisabeth on 000929,
891678 -            ref SDS 53 0001, and Henry's concern about people feeling
891679 -            unconfortable with new terms. ref SDS 0 AE7L
891681 -             ..
891682 -            Those, who sound the call for new capability to solve world
891683 -            problems, bear the burden of allocating sufficient time to
891684 -            assess, inquire, dispute and support, according to their
891685 -            determination of the threat posed by the problems they seek
891686 -            to address.
891688 -             ..
891689 -            Henry is working on a Colloquium to help students, parents
891690 -            and educators face the challenges of a world that is
891691 -            radidly shrinking time and distince, while populations
891692 -            continue to expand, per letter on 000926. ref SDS 55 Y2Q9
891693 -            Besides sounding the alert to a problem, we must, also,
891694 -            spread the news that tools and methods solve the core issue
891695 -            of communication, as Professor Ransdell reported on 000727.
891696 -            ref SDS 50 1S4J
891697 -
891698 -
891700 -  ..
891701 - KM has immediate application to solve world problems...
891702 -
891703 -     a.  Education at the primary, secondary and university level can
891704 -         be directly enhanced by SDS, per meeting at SCU on 951012.
891705 -         ref SDS 7 7488
891706 -
891707 -     b.  Project Management, per USACE report. ref DRP 1 6172
891709 -          ..
891710 -     c.  Medical management, e.g., 990625. ref SDS 23 0001
891712 -          ..
891713 -     d.  Service & Maintenance management, e.g., 990507. ref SDS 20 0000
891715 -          ..
891716 -     e.  Engineering management, e.g., 990524. ref SDS 22 0876,
891718 -          ..
891719 -     f.  Executive training, e.g., 990520. ref SDS 21 6822
891720 -
891721 -         Need for training from meeting at Intel on 960103. ref SDS 8
891722 -         8409
891723 -
891724 -         ...and meeting on 970603. ref SDS 15 5803
891726 -          ..
891727 -     g.  Scientific inquiry, e.g., professor Joseph Ransdell's analysis
891728 -         on 000720. ref SDS 46 0192 and on 000722. ref SDS 47 5800
891729 -
891731 -  ..
891732 - The lack of progress applying KM in the field, invites the
891733 - question...
891734 -
891736 -  ..
891737 - Where to Take It From Here?
891738 -
891739 - We reviewed Dave Vannier's explanation of KM in 1991 setting out
891740 - Intel's goal for faster computers to improve knowledge work, reported
891741 - on 950927. ref SDS 5 8943
891743 -  ..
891744 - Five years later, Intel gave up on using computers for management, and
891745 - reverted to traditional manual methods. ref SDS 5 7732  Five years
891746 - after that, on 000723, Cliff Joslyn, who leads the team at LANL for
891747 - creating KM, was, also, using traditional methods. ref SDS 48 5084
891749 -  ..
891750 - On 000420 CRIT used traditional methods, instead of the new methods
891751 - they created for KM. ref SDS 37 4911  Doug encountered similar
891752 - resistance from the DKR team on 001027. ref SDS 67 OH9N
891754 -  ..
891755 - On 960507 Dave advised that the Welch vision of Knowledge Space
891756 - conflicts with Intel's plan to use pictures on the Internet to improve
891757 - knowledge work. ref SDS 10 1111  As a result, Intel missed an
891758 - opportunity to apply its experience using the power of the microcosm
891759 - for building faster computer chips, to make faster computing useful
891760 - for daily knowledge work, just as IBM missed the same opportunity
891761 - discussed at COMDEX on 941114, ref SDS 3 5380, when it spent $4B to
891762 - buy Lotus Notes.
891764 -  ..
891765 - On 970603 Dave had two years of experience interacting with SDS on
891766 - occasion, and USACE reported that adding intelligence to management
891767 - saves time and money. ref DRP 1 6172  Dave had learned from experience
891768 - that pictures did not improve management nor earnings.  Therefore, he
891769 - asked Intel management to support using SDS for Dave's new project.
891770 - ref SDS 15 5803  This was denied because executives still believe in
891771 - pictures and style, reported on 960103. ref SDS 8 8409
891773 -  ..
891774 - On 990422 Dave recognized SDS accomplishes Intel's goal to use the
891775 - Internet for improving daily management, ref SDS 19 8400, which he had
891776 - reported earlier on 970507, ref SDS 14 3333, and he asked...
891777 -
891778 -
891779 -                    Where to take it from here...
891780 -
891782 -      ..
891783 -     So far, we have taken it to DNRC, PG&E, USACE, PMI, Intel, Kaiser,
891784 -     IBM, KMCI, and now we have taken it to SRI and LANL.  This is a
891785 -     fairly wide spectrum of places where people are calling for KM to
891786 -     save time and money.
891788 -      ..
891789 -     Yet, nobody is actually doing KM.
891791 -  ..
891792 - This record shows that improving work practice is hard, due to
891793 - ignorance, fear and denial that flow from worry about personal
891794 - competence and self-image, explained in the letter on medical
891795 - management, ref DIP 2 2079, reported on 990924. ref SDS 24 0593.
891796 - Therefore, adopting KM can only be accomplished through education and
891797 - experience, which requires pilot testing, and by providing powerful
891798 - tools that are stable long enough for people to discover new power and
891799 - ease of generating intelligence, discussed with Doug on 000327.
891800 - ref SDS 35 8484
891801 -
891802 -     [On 001114 Doug Engelbart awarded National Medal of Technology for
891803 -     work to improve competence. ref SDS 73 SU3L
891805 -  ..
891806 - SDS tools and Communication Metrics skills are enabling technologies
891807 - for KM.  The only missing ingredient is faith, which can only be
891808 - gained through education and experience over time.
891810 -  ..
891811 - So, the only significant KM issue is how to provide education, per
891812 - above, ref SDS 0 646N, and experience, per proposal to SRI on 001011.
891813 - ref SDS 64 0001
891814 -
891815 -      [On 001117 received notice of curriculum for KM eduction; submit
891816 -      letter asking about theory of knowledge. ref SDS 77 0001
891817 -
891818 -
891819 -
891820 -
891821 -
891822 -
891823 -
891824 -
891825 -
891826 -
8919 -