CONTACTS 

SUBJECTS
KM Dilemma Want Bad Management to be Successful, Rather than Technology  o Make Good
KM Secret of SDS Enterprise Management Killer App
KM Development Using SDS
SDS Secret KM Design, 000425
Penny Wise Pound Foolish Avoids Front-end Investment, FBI Example
Customers Want Bad Management to Be Successful by Technology, Impossibl
SDS Makes Good Management Easier, No Demand
SDS Only KM Solution, Can be Improved
Alphabet Technology Not Popular Idea But Critical to KM
20 Min - 1 Hour Pilot Test False Positive Common Sense Fools Gold
Lazy, Lack Discipline Ignorant SDS Enhances Writing Power Intelligenc
Stable Technology Changes Prevents People from Investing Time to Lear

2414 -
2414 -    ..
2415 - Summary/Objective
2416 -
241601 - Follow up ref SDS 84 0000, ref SDS 83 0000.
241602 -
241603 - The record yesterday shows the OHS project will be done by open
241604 - source, and will suffer the same problems encountered by Linux,
241605 - reported yesterday in a published article forwarded by Jack Park.
241606 - ref SDS 84 0001
241608 -  ..
241609 - To move SDS forward, need partners.
241611 -  ..
241612 - Prepared ref DIT 1 0001 to the team proposing partnership and ideas
241613 - for moving ahead with the core engine of KM.
241614 - ..
241615 - Background - SDS developed beginning in 1985
241616 -
241617 -    SDS core design was developed in 1985, and over the ensuing 15
241618 -    years the technology was refined through daily use, reported in the
241619 -    record on 000723 showing history of SDS, ref SDS 56 0001, as
241620 -    explained in POIMS, ref OF 1 11G5  On 950327 management science of
241621 -    Communication Metrics was formulated, ref SDS 11 0001, which
241622 -    enables people to use good practices consistently, as reported on
241623 -    921205, ref SDS 4 6013, by lifting the capacity to think, remember
241624 -    and communicate, also explained in POIMS.
241626 -     ..
241627 -    SDS features were reviewed on 950710. ref SDS 17 8490 Communication
241628 -    Metrics is explained in NWO. ref OF 3 7055 and ref OF 3 6369, cited
241629 -    at ref DIT 1 00TV.
241630 -    ..
241631 -    SDS design arises from experience in management, TQM,
241632 -    religion, law and technology, an unlikely combination.
241634 -     ..
241635 -    Farming, finance and education examples show benefits of investing
241636 -    intellectual capital. ref DIT 1 00VX
241638 -     ..
241639 -    Experience using SDS in government and industry shows that good
241640 -    management saves time and money, ref DRP 1 6172, but this is not a
241641 -    successful marketing strategy, per below. ref SDS 0 XT5H
241643 -     ..
241644 -    A letter received on 991222 notified that Doug Engelbart planned a
241645 -    colloquium at Stanford on KM.  Research, ref SDS 38 0893, showed
241646 -    potential for alliance to advance SDS. ref SDS 38 3977
241647 -    ..
241648 -    On 000120 notified Colloquium that KM needs a theory of
241649 -    knowledge based on enhancing alphabet technology, ref SDS 39 5976,
241650 -    in a way that improves information management. ref SDS 39 5063
241651 -    Letter today explains why people object to improving alphabet
241652 -    technology. ref DIT 1 XK8N
241653 -
241654 -        [On 001105 Henry van Eykan advised that people object to
241655 -        improving alphabet technology.
241657 -         ..
241658 -        [On 001117 submitted letter on theory of knowledge. ref SDS 87
241659 -        L98I
241661 -     ..
241662 -    On 000624 letter to Mary Keeler explained how to solve world
241663 -    problems by augmenting intelligence. ref SDS 55 QX7N  Over the
241664 -    ensuing months demonstrated how KM can be accomplished using a
241665 -    Communication Manager, reported on 001017. ref SDS 75 1575
241667 -     ..
241668 -    On 001017 SRI elected to develop KM independently. ref SDS 75 9622
241670 -  ..
241671 - Big issues - Growing Technology, Science and Customers...
241672 -
241673 -    1.  KM is a secret of SDS, essential for Enterprise Management.
241674 -
241675 -        SDS integrates time and information to augment intelligence by
241676 -        enhancing alphabet technology, ref OF 1 3742, which has been
241677 -        the driving force of civilization for 2,000 years. ref SDS 36
241678 -        5628  Since the time of Gutenberg in 1455, this core engine
241679 -        lifts every aspect of human enterprise. ref SDS 35 2548, cited
241680 -        in the letter today. ref DIT 1 00TV and ref DIT 1 005N
241681 -
241682 -            [On 001122 Henry van Eykan respons to objections by Eric
241683 -            Armstrong that human capabilities can co-evolve with tools.
241684 -            ref SDS 89 FN8I
241685 -        ..
241686 -        Farming, finance and education illustrate benefits of
241687 -        investing to reap larger deferred rewards, ref DIT 1 00VX, from
241688 -        analysis on...
241689 -
241690 -            950426. ref SDS 12 4404
241691 -
241692 -            950427, overcoming 5000 years of management culture to
241693 -            summarize. ref SDS 13 0740
241695 -             ..
241696 -            950427, hunter/gathers illustrate failure of foraging and
241697 -            advantage of investing information. ref SDS 15 8564
241699 -             ..
241700 -            On 990527 strong cultural forces resist converting
241701 -            information into knowledge under hunter/gather perspective
241702 -            to forage for immediate benefits. ref SDS 32 1233
241704 -             ..
241705 -            991217 KMCI meeting explained civilization demonstrates
241706 -            benefits of investing inforamtion to grow knowledge.
241707 -
241708 -               [On 001121 explain farming analogy. ref SDS 88 U46K
241709 -
241710 -               [On 001130 explian need for culture of knowledge to
241711 -               compliment culture of farming, finance and education.
241712 -               ref SDS 90 5W3O
241713 -             ..
241714 -            Frustrating trying to understand alphabet technology
241715 -            relates to KM. ref DIT 1 XK8N  On 970222 Larry Ellison
241716 -            worried that wordprocessing is the only universal
241717 -            application for computers. ref SDS 25 3967
241718 -
241719 -            Andy Grove was frustrated on 990527 because engineers will
241720 -            not read beyond the limits of their experience. ref SDS 32
241721 -            5110  Getting them to do otherwise is like walking through
241722 -            the valley of death. ref SDS 29 0502
241724 -         ..
241725 -        Over the past 10 months, SDS has demonstrated KM, for example
241726 -        weekly meetings at SRI listed on 001017. ref SDS 75 1575
241728 -         ..
241729 -        Jack Park on 000426, ref SDS 46 3315, Cliff Joslyn at LANL on
241730 -        000727, ref SDS 58 3960, and on 000925, ref SDS 66 RK3I, Pat
241731 -        Lincoln at SRI on 000725, ref SDS 57 0050, Henry van Eykan on
241732 -        000926, ref SDS 67 IP7F, and Doug on 001027, ref SDS 80 XV6F,
241733 -        have cited SDS support for KM, based on this experience.
241735 -         ..
241736 -        Gil Regev's letter on 001019 noted the value of context that
241737 -        aids understanding, ref SDS 77 TF5H, by positioning information
241738 -        in Knowledge Space. ref OF 1 1107
241740 -  ..
241741 -        SDS can be greatly improved.  That is the easiest task for
241742 -        moving KM ahead because the DKR team has a lot of high caliber
241743 -        experts. ref DIT 1 02WQ
241744 -
241745 -           [On 001116 made same point again. ref SDS 86 009O
241746 -
241748 -  ..
241749 -    2.  Secret of KM is only disclosed by using good management
241750 -        consistenlty, which is tedious, boring, no fun; there is not
241751 -        enough time, rewards are deferred, and it risks accountability.
241752 -        ref DIT 1 G19O
241753 -
241754 -            [On 001116 made this point again. ref SDS 86 FZ6O
241755 -        ..
241756 -        The secret cannot be discovered from papers, conferences,
241757 -        nor looking for technology on the Internet, because the design
241758 -        of SDS is counterintuitive. ref DIT 1 005N
241760 -         ..
241761 -        The secret of KM is hidden by culture that has formed common
241762 -        sense work practices to function in a manual world.  Therefore,
241763 -        a breakthrough using uncommon sense is needed for KM; but, this
241764 -        is blocked by the complexity of knowledge, which Eric Armstrong
241765 -        warned boggles the mind, reported on 000505. ref SDS 48 4524
241766 -        ..
241767 -        Busy people feel the urge to expedite under the common
241768 -        sense theory, reviewed on 001004, ref SDS 69 636N, that "a
241769 -        penny saved is a penny earned."  People are less sure about the
241770 -        counterintuitive idea of investing time to grow kowledge that
241771 -        avoids being "penny wise and pound foolish."  The article in
241772 -        Forutne reported on 990625 explained everybody, including
241773 -        CEO's, are driven by the false promise that skipping good
241774 -        management practice saves time, when in fact KM is the best
241775 -        path, ref SDS 33 1024, as explained in POIMS. ref OF 1 3385
241777 -  ..
241778 -    3.  People want secret of "intelligence" to solve world problems.
241779 -
241780 -        On 000324 SRI reported research showing many KM projects are
241781 -        underway around the world. ref SDS 41 4877  Analysis shows KM
241782 -        to strengthen "intelligence" is an attractive product idea.
241783 -        ref DIP 3 007H reported 000920. ref SDS 62 2V5F  On 001017 SRI
241784 -        announced plans to create KM for NIH and others, ref SDS 75
241785 -        4877, which was later supported on 001025; but no customer or
241786 -        business model has been identified. ref SDS 79 02TX
241788 -         ..
241789 -        During peace and prosperity demand for intelligence is latent.
241790 -
241791 -           [On 001130 Raven is IBM's version of Lotus Notes for KM, it
241792 -           is failing. ref SDS 90 F26K
241793 -
241794 -           [On 010911 national security disaster exposed weakness in
241795 -           intelligence capability, leading to widespread demand for
241796 -           technology like SDS that strengthens analysis. ref SDS 94
241797 -           UP5K
241798 -        ..
241799 -        This record leads to the conclusion that the only market
241800 -        for KM is a few governent agencies and big companies, who feel
241801 -        they should have a KM project, but don't have a clue what this
241802 -        entails; nor is there any intention to change work practice,
241803 -        necessary to perform KM, as explained in POIMS. ref OF 1 5312
241804 -
241805 -           [On 001202 course on knowledge theory needed, because SDS is
241806 -           only way to gain experience using technology for good
241807 -           practices of knowledge management. ref SDS 91 WJ6I
241809 -  ..
241810 -
241811 -        Customers want technology to make bad management successful,
241812 -        cited in a letter on 000920, ref SDS 62 T33H, because, like
241813 -        "fools gold," it seems fast and easy, i.e., only takes 20
241814 -        minutes to learn, as explained in the letter, ref DIP 4 HH5K,
241815 -        on 001004. ref SDS 69 WV4K  Yesterday, on 001101 article
241816 -        reports overwhelming desire to use bad management. ref SDS 84
241817 -        AS5G  However, bad management cannot succeed, just as fools
241818 -        gold cannot make anyone rich. ref DIT 1 001Z
241819 -
241820 -            [On 010908 laziness is attracted to fools gold because it
241821 -            promises communication on the cheap. ref SDS 93 YF5O
241823 -         ..
241824 -        When times are good, there is little demand for technology that
241825 -        makes good management faster and easier, because it requires
241826 -        front-end investment of proactive "intelligence" to avoid
241827 -        problems, ref OF 1 8535, and this raises issues of personal
241828 -        competence, see, for example, analysis of medical practice,
241829 -        ref DIP 1 6048, reported on 990924. ref SDS 34 0593  It seems
241830 -        easier and feels good in the moment to "expedite" by ignoring
241831 -        good management practice, called out by Covey on 921205,
241832 -        ref SDS 4 2229, and Drucker on 931130, ref SDS 6 5520, under
241833 -        the guise of saving time and money, and then using good
241834 -        communication skills to avoid accountability, as explained in
241835 -        the record on 990625 reporting an article on "Why CEOs Fail."
241836 -        ref SDS 33 7344
241837 -        ..
241838 -        People are attracted to bad management because they fear
241839 -        investment of more than 20 minutes to learn technology that
241840 -        enables good management will be lost, because new technology is
241841 -        not stable, as reported by Eric Armstrong on 000921.
241842 -        ref SDS 63 5W4N
241843 -        ..
241844 -        People like to talk because it is personable; there are
241845 -        thousand so years showing this is often effective. see POIMS,
241846 -        ref OF 1 24A7  Generating intelligence is fun, but nobody knows
241847 -        this yet, i.e., ignorance makes people afraid to learn.
241848 -
241849 -            [On 001206 letter to team on article reporting IBM's KM
241850 -            project failed, explains need to find customers to use SDS
241851 -            that makes good management easier. ref SDS 92 SG3O
241853 -             ..
241854 -            [On 010924 Morris noted that nobody uses software to create
241855 -            organizational memory like SDS is used, so nobody has
241856 -            discovered this is valuable. ref SDS 95 XT5F
241858 -         ..
241859 -    4.  SDS makes KM fun and effective so people can feel good by
241860 -        saving time and improving earnings, reported in a letter to the
241861 -        team, ref DIP 4 TO9I, on 001004. ref SDS 69 6N9G
241862 -
241863 -        Technical issues can be resolved through partnering.
241864 -        ref DIT 1 02WQ
241865 -
241866 -            [On 010924 ignorance prevents people from discovering that
241867 -            creating intelligence is fast, easy and fun. ref SDS 95
241868 -            WE6N
241870 -         ..
241871 -        KM requires new skills and a work role under Communication
241872 -        Metrics that adds alignment to information, similar to the way
241873 -        accountants add alignment to finances. ref DIT 1 SM7O
241875 -         ..
241876 -    5.  Customers to try adding intelligence to management.
241877 -
241878 -        Analysis in a letter to the team on 000920, ref DIP 3 007H,
241879 -        showed customers are hard to find because of market dynamics.
241880 -        ref SDS 62 2V5F
241882 -         ..
241883 -        Pilot testing can grow a new market, ref DIT 1 G19O, by
241884 -        changing two key paradigms...
241885 -
241886 -        a.  Change OS for computers, to make computers an operating
241887 -            system for people and oranizations using a spreadsheet for
241888 -            knowledge, explained at Intel on 950927. ref SDS 19 8400
241890 -             ..
241891 -        b.  Change notion of knowledge from "documents" to a continuous
241892 -            Knowledge Space, proposed on 960620. ref SDS 24 3516
241894 -         ..
241895 -        Large scale pilot testing is justified to give people credible
241896 -        information on the urgency to solve meaning drift by adding
241897 -        alignment to communication, proposed to SRI on 001011,
241898 -        ref SDS 71 0001, and to LANL on 001013. ref SDS 73 0001
241900 -         ..
241901 -        This testing is further justified to demonstrate the need for
241902 -        augmenting basic education that currently teaches only literacy
241903 -        that helps youngsters create daily information.  A new
241904 -        curriculum is needed for converting information into knowledge.
241905 -         ..
241906 -    6.  Partners to grow KM.
241907 -
241908 -        Large scale initiatives have a lot of promise, but are largely
241909 -        blocked by cultural inertia of peer pressure.  Organizations do
241910 -        excellent research by, and for, similar large organizations;
241911 -        but, they have difficulty acting on the strength of good ideas
241912 -        alone, as Microsoft discovered trying to help AT&T in the early
241913 -        80s, reviewed on 970617. ref SDS 26 1847
241915 -         ..
241916 -        SDS can be promoted to investors, but gaining support requires
241917 -        a showing that a customer base exists, which does not in fact
241918 -        exist, per analysis on 001004. ref SDS 69 0A3H
241920 -         ..
241921 -        The DKR team has a wealth of experience and knowledge about
241922 -        technology and enterprise.
241924 -         ..
241925 -        What arrangements can be made to co-evolve customers and
241926 -        usefulness of SDS, through pilot testing and partnership, so
241927 -        that the secret of KM can enable opportunities for open source
241928 -        development of Enterprise Management?   Doug suggests pilot
241929 -        testing in his paper reviewed on 991222. ref SDS 38 5402  Andy
241930 -        grove recommends experimenting, reviewed on 980307. ref SDS 28
241931 -        3416
241933 -         ..
241934 -        The letter today, asks for partners to do this. ref DIT 1 G19O
241935 -
241936 -
241937 -
241938 -
241939 -
241940 -
241941 -
241942 -
241943 -
241944 -
2420 -