CONTACTS 
0201 - Maryland Bank                        800 441 9977
020101 - Ms. Janelle NLN; Supervisor  =Telephone
020102 - Customer Assistance  =800 421 2110
0202 - Maryland Bank                        800 441 9977
020201 - Ms. Lorraine Wright; Customer Advocate =800 634 2927
020202 - Proof Department  =800 421 2110

SUBJECTS
RMA# 1797954; Return Omnibook 4150, Account 000502
CDW Fails Honor RMA Defective HP Notebook Computer on MBNA Account
MBNA Credit - 4195 89

0605 -    ..
0606 - Summary/Objective
0607 -
060701 - Follow up ref SDS 29 0000, ref SDS 28 0000.
060702 -
060703 - Received from U.S. Post Office a receipt showing the HP Notebook
060704 - computer mailed to CDW on 001002 was received on 001005 by...
060705 -
060706 -
060707 -                       Dennis Roland (221)
060708 -
060709 - ...there appear to be initials in the "Received by" field...
060710 -
060711 -
060712 -                           BMP
060713 -
060714 -
060715 - This completes instructions from MBNA received in telecon on 000927,
060716 - ref SDS 28 4J7I, and confirmed in a letter from MBNA received on
060717 - 001009. ref SDS 30 5R6L
060718 -
060719 -     [On 001107 received damaged shipment from CDW, looked like same
060720 -     box.  It was returned to CDW. ref SDS 32 0001
060721 -
060722 -
060723 -
060724 -
060725 -
060726 -
060727 -
060728 -
060729 -