CONTACTS 
0201 - Maryland Bank                        800 441 9977
020101 - Ms. Lorraine Wright; Customer Advocate =800 634 2927
020102 - Proof Department  =800 421 2110

SUBJECTS
Omnibook 1450 650 MHz, 000502
RMA# 1797954; Return Omnibook 4150, Account 000502
CDW Fails Honor RMA Defective HP Notebook Computer on MBNA Account
MBNA Credit - 4195 89

0606 -    ..
0607 - Summary/Objective
0608 -
060801 - Follow up ref SDS 28 4W4F.
060802 -
060803 - Received ref DRT 1 0001 from Louisa Bell with MBNA who says...
060804 -
060805 -     You recently inquired about the $4,449.60 charge(s) from CDW
060806 -     Computer Center.
060807 -
060808 - This representation is incomplete and inaccurate.  MBNA does not cite
060809 - either a phone call or letter, and so fails to establish the context
060810 - of MBNA's representation that permits a timely, reasoned response.
060811 -
060812 - The last contact prior to the date of MBNA's letter on 000927, was on
060813 - 000919 during a call with Ken Viadya.  During that call, there was no
060814 - "inquiry"; rather there was an express instruction for MBNA not to
060815 - honor an improper charge by CDW for defective merchandise. ref SDS 24
060816 - B9S2  That instruction was confirmed in a letter that notified damages
060817 - have been incurred as a result of false information and unfounded
060818 - instructions MBNA has made in correspondence and calls. ref DIP 5 01FR
060819 - ..
060820 - Louisa Bell continues...
060821 -
060822 -     The merchant is willing to accept your return, we suggest you use
060823 -     your return authorization number and return the merchandise for a
060824 -     credit. We suggest that you contact the merchant directly to
060825 -     obtain a resolution. ref DRT 1 5H5M
060826 -
060827 - This aligns with the understanding from Lorraine Wright in the call
060828 - from MBNA on 000927. ref SDS 28 4J7I
060829 -
060830 -     [On 001012 received receipt from CDW showing defective merchandise
060831 -     was returned. ref SDS 30 0001
060832 -
060833 -
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060839 -
060840 -