CONTACTS 
0201 - Armstrong Consulting
020101 - Mr. Eric Armstrong

SUBJECTS
Quiet No Activity on DKR Project, Eric Project
Quiet Slow Progress on DKR Project
Industry Doesn't Know How to Design KM
Progress Slow DKR Project People Don't Know What to Do
Huge Need for Knowledge Management, Eric Armstrong
Dilemma Need Different from Market Demand
Effective Intelligence Relieves Stress, Improves Work and Earnings
Pilot Test 20 Min - 1 Hr, Conflicts Knowledge Pays Off Days, Weeks, M
False Knowledge Pilot Test 20 Min - 1 Hour Cannot Find Real Gold
Dilemma Cost Savings KM Difficult Calculate Civilization Shows

3812 -
3812 -    ..
3813 - Summary/Objective
3814 -
381401 - Follow up ref SDS A7  0000, ref SDS A4 0000.
381402 -
381403 - Prepared ref DIT 1 0001 asking Eric for clarification on the need for
381404 - a DKR and how to turn need into market driven demand for knowledge
381405 - capability, responding to his letter, ref DRP 9 0001, received 000927
381406 - asking why email traffic on the DKR project is "quiet"? ref SDS A7
381407 - 0001   Point 16 below suggests making intelligence fun is more
381408 - attractive than convincing people to improve the work to address huge
381409 - needs. ref SDS 0 6N9G
381410 -
381411 -       [On 001005 received letter from Henry van Eykan expressing alarm
381412 -       about progress on DKR project. ref SDS A9  MW3I
381414 -        ..
381415 -       [On 001011 letter to SRI with proposal to move KM forward using
381416 -       Congressional funding. ref SDS B1  0001
381418 -        ..
381419 -       [On 001017 SRI planning Implementation support for DKR project
381420 -       to support NIH. ref SDS B5  01DP
381422 -  ..
381423 - Related issue is Eugene Kim's letter on 000928 asking contributors to
381424 - begin production work on OHS, ref SDS A8  X57F, which is Eric's CDS
381425 - requirements, per the meeting on 000615. ref SDS 73 2808
381427 -  ..
381428 - Made following points...
381429 -
381430 -    On 000926 explained how to use "gist" to do the following work.
381431 -
381432 -    1.  Suggest Eric develop a schedule and estimate resources for
381433 -        budgeting, ref DIT 1 YG7M, per planning on 000324. ref SDS 49
381434 -        2640 and ref SDS 49 7074
381436 -         ..
381437 -        Suggest coordinating with Paul Fernhout, ref DIT 1 EI8M, on his
381438 -        idea to use the termite production methods for expediting open
381439 -        source development, received on 000831. ref SDS 94 0001
381440 -
381441 -          [On 001012 Grant Bowman seems to endorse Termite method, and
381442 -          is anxious to get started. ref SDS B3  B4P2
381444 -           ..
381445 -          [On 001017 Eric announces he will have source code developed
381446 -          possibly within a week. ref SDS B4  IO6J
381448 -         ..
381449 -    2.  Eric can explain three ways better email by OHS will solve a
381450 -        big need he cited in his letter. ref DIT 1 4J9I
381452 -         ..
381453 -    3.  How will better email solve the energy problem. ref DIT 1 0K9L
381455 -         ..
381456 -    4.  On 000920 letter to team, ref SDS 98 2V5F, focused on
381457 -        identifying a customer, ref DIP 4 0001, for better knowledge
381458 -        tools. ref DIT 1 TK4H  Previously, on 000812 Grant Bowman
381459 -        suggested work to define customer. ref SDS 87 0001  On 000824
381460 -        Eric Armstrong reported he does not like links to archives in
381461 -        email, which comprises Knowledge Space. ref SDS 89 FJ5H  This
381462 -        presents a significant marketing problem.
381463 -
381464 -           [On 001017 SRI planning Implementation support for DKR
381465 -           project to support NIH. ref SDS B5  01DP
381467 -            ..
381468 -           [On 001018 architecture snags require experience using KM to
381469 -           understand how to program KM. ref SDS B6  GD6J
381471 -            ..
381472 -           [On 001121 offer to sell SDS to team so they can link the
381473 -           record and preserve Doug's legacy. ref SDS C1  XU8I
381475 -            ..
381476 -           [On 001227 called Hastings Research and reviewed with
381477 -           Sheldon Brahms plans for selling KM. ref SDS C7  OU4I
381479 -            ..
381480 -           [On 010114 talking about KM is doing KM. ref SDS C8  VS4J
381482 -         ..
381483 -    5.  Posed Morris' question of "care about", ref DIT 1 ON5G, from
381484 -        the meeting on 000706. ref SDS 75 RX3K
381485 -
381486 -           [On 001011 letter to SRI with proposal to move KM forward
381487 -           using Congressional funding. ref SDS B1  0001
381488 -
381489 -           [On 001019 report that customers care about understanding
381490 -           context using a summary to save time. ref SDS B7  M94R
381492 -            ..
381493 -           [On 001025 some expect big push to develop Knowledge
381494 -           Management. ref SDS B8  02TX
381496 -            ..
381497 -           [On 001121 letter proposes selling SDS to meet demand for
381498 -           team to link the record and preserve Doug's legacy.
381499 -           ref SDS C1  XU8I
381501 -            ..
381502 -           [On 010114 talking about KM is doing KM. ref SDS C8  VS4J
381504 -            ..
381505 -           [On 010908 good times make people lazy, care about form and
381506 -           entertainment not substance, ref SDS C9  YF5O
381508 -         ..
381509 -    6.  On 000120 Eric cited energy as an urgent problem that people
381510 -        care enough about to adopt new tools. ref SDS 41 7592 -- cited
381511 -        in letter today. ref DIT 1 TW5O
381513 -         ..
381514 -    7.  On 000227 Eric reported people need to have success using new
381515 -        tools in order to gain wider acceptance. ref SDS 44 0896 --
381516 -        cite in letter today. ref DIT 1 TW5O
381518 -         ..
381519 -    8.  On 000614 Eric reported engineers resist new tools. ref SDS 72
381520 -        1938  -- cite in letter. ref DIT 1 TW5O  His letter on 000824
381521 -        citing a personal aversion to using the record, shows the
381522 -        challenge of pilot testing so people can discover value added.
381523 -        ref SDS 89 FJ5H
381525 -         ..
381526 -        People want benefits to occur in 20 minutes to an hour under
381527 -        the criteria of "self-evident" benefits, discussed on....
381528 -
381529 -              980905 self-evident benefits, Morris..... ref SDS 21 2880
381530 -              920215 learn in 20 minutes, Morris....... ref SDS 3 5774
381531 -              890809 other software 20 min, Ross....... ref SDS 1 QY6L
381533 -            ..
381534 -           [On 001008 pattern language may aid software engineers, but
381535 -           is not productive becasue engineers resist new tools that
381536 -           take more than 10 minutes to an hour to discover benefits.
381537 -           ref SDS B0  SZ3I
381539 -            ..
381540 -           [On 001102 people want technology to make bad management
381541 -           successful, not good management easier. ref SDS B9  RF7M
381543 -            ..
381544 -           [On 001206 letter explains technology cannot make bad
381545 -           management successful; SDS makes good management easier.
381546 -           ref SDS C5  MQ5M
381548 -            ..
381549 -           [On 001227 called Hastings Research and reviewed with
381550 -           Sheldon Brahms plans for selling KM. ref SDS C7  OU4I
381552 -            ..
381553 -           [On 010114 talking about KM is doing KM. ref SDS C8  VS4J
381555 -            ..
381556 -           [On 010908 laziness avoids diligence to learn better
381557 -           methods. ref SDS C9  YF5O
381559 -            ..
381560 -           [On 010911 avoiding diligence pays high price. ref SDS D0
381561 -           UP5K
381563 -         ..
381564 -    9.  On 990924 letter, ref DIP 1 0001, explains high cost of medical
381565 -        mistakes. ref SDS 32 3922 -- cite in letter. ref DIT 1 RZ3N
381567 -         ..
381568 -        On 990507 problem with getting car fixed. ref SDS 25 0001 --
381569 -        cite in letter today. ref DIT 1 RZ3N
381571 -         ..
381572 -        On 991001 NASA problem with email. ref SDS 33 0001
381574 -         ..
381575 -        On 000420 Crit was not using new knowledge tools it created.
381576 -        ref SDS 53 4911
381578 -         ..
381579 -   10.  On 970418 USACE reported contractor was looking for easy
381580 -        diggings, ref DRP 3 05AG, rather than use sound management
381581 -        practice. ref SDS 16 0350 -- cite in letter. ref DIT 1 HH5K
381582 -
381583 -
381584 -
381585 -
3816 -

SUBJECTS
Fools Gold Email Attractive Action Item System System Comes to You Li
Fools Gold Bad Management Attractive Fast Easy of Conscious Response
Bad Management Cheaper than Good Management in the Moment Failure Cos
Bad Management Cheaper than Good Management in the Moment Failure Cos

4906 -
490701 -         ..
490702 -   11.  Knowledge Management Dilemma:
490703 -
490704 -        Fools gold (false positive - false knowledge)...
490705 -        Deferred Rewards Hard Sell...
490706 -
490707 -           People want benefits in 20 - 60 minutes, ref DIT 1 HH5K, but
490708 -           benefits of knowledge don't occur for days, weeks, months
490709 -           and years later. ref DIT 1 MH6J
490710 -
490711 -              [On 001102 people want technology to make bad management
490712 -              successful, not good management easier. ref SDS B9  RF7M
490714 -               ..
490715 -              [On 001128 Doug frustrated people do not grasp benefits
490716 -              of knowledge. ref SDS C2  CH5F
490718 -               ..
490719 -              [On 001227 called Hastings Research and reviewed with
490720 -              Sheldon Brahms plans for selling KM. ref SDS C7  OU4I
490722 -               ..
490723 -              [On 010114 talking about KM is doing KM. ref SDS C8  VS4J
490725 -            ..
490726 -           On 000921 Eric cited pressures that restrain improving
490727 -           productivity -- people cannot afford to invest time to learn
490728 -           technology that is not stable over long enough periods to
490729 -           reward the investment. ref SDS A0 5W4N
490730 -
490731 -              [On 010924 ignorance prevents people from discovering
490732 -              that creating intelligence is fast, easy and fun,
490733 -              ref SDS D1  WE6N, and fear of accountability prevents
490734 -              discovering investing more than 20 minutes to improve
490735 -              productivity, earnings and stock prices, returns a
490736 -              lifetime of greater rewards. ref SDS D1  QX6K
490738 -            ..
490739 -           On 000925 recommended LANL use SDS to gain experience with
490740 -           Knowledge Management. ref SDS A5  0X8G
490742 -            ..
490743 -           Andy Grove recommends experimenting, reviewed on 980307,
490744 -           ref SDS 18 3416, similar to Doug Engelbart reviewed on
490745 -           991222. ref SDS 39 5402  Notebook computers abandoned at
490746 -           Intel on 950927. ref SDS 12 7732
490747 -
490749 -            ..
490750 -           Cognitive Overhead for Intelligence Improves Common Sense
490751 -           Good Management Always Takes More Time Because...
490752 -           Bad Management Requires Doing Nothing Takes No Time at All
490753 -
490754 -           Common sense misleads due to false positives of "fools gold"
490755 -           (see ref DIT 1 HH5K), as explained in NWO. ref OF 2 4235
490757 -            ..
490758 -           "Fools gold" reflects desire for bad management to succeed
490759 -           by acting on impulse in the moment, rather than devote
490760 -           cognitive overhead to investigate the record and plan a
490761 -           course of action, as cited in the letter on 000920.
490762 -           ref SDS 98 T33H, and more commonly called "analysis," as
490763 -           called out by Drucker in the record on 931130. ref SDS 7
490764 -           7911  False knowledge caused by fools gold is explained in
490765 -           POIMS. ref OF 1 8774  People are driven to rely on common
490766 -           sense for applying information in the moment derived from
490767 -           the biological senses, primarily for seeing, hearing and
490768 -           talking.
490770 -            ..
490771 -           The drive to take immediate action rather than analyse to
490772 -           make action effective reflects the fact that analysis
490773 -           necessarily takes time and attention that consumes cognitive
490774 -           overhead.  Delayed action is sometimes fatal, and sometimes
490775 -           more accurate understanding is not essential, as Stephen
490776 -           Pinker explains in his book "How the Mind Works" reviewed on
490777 -           990329. ref SDS 24 VP4F
490779 -            ..
490780 -           Since benefits of knowledge are necessarily deferred, such
490781 -           benefits are less attractive than benefits that seem to be
490782 -           immediately available, even though such benefits are often
490783 -           illustory and misleading, like fools gold, and in fact often
490784 -           cause great calamity by masking risks that must be managed
490785 -           in the present in order to avoid future calamity, as
490786 -           explained in POIMS. ref OF 1 8536 Doctors, lawyers,
490787 -           engineers, etc., invest many years in school gathering
490788 -           information that is not used productively until years later,
490789 -           and sometimes never.  Desire for fast, easy solutions
490790 -           eschews investing intellectual capital, explained on 890809.
490791 -           ref SDS 1 MO5H
490793 -            ..
490794 -           Management is a role for avoiding fools gold of impulsive
490795 -           reaction to information by investing time for looking ahead.
490796 -           ref OF 1 CZ8O  The common rule "Look before you leap" is
490797 -           carried out by investing time to investigate the record,
490798 -           research related experience from the history of personal and
490799 -           organizational memory, deliberation to analyse and align the
490800 -           record in order to understand correlations, implications and
490801 -           nuance about threats and opportunities, and then plan for
490802 -           avoiding future harm and exploiting opportunities, per
490803 -           analysis of Covey on 921205. ref SDS 4 2552
490805 -            ..
490806 -           Good management does this stuff, and bad management reacts
490807 -           spontaneously under the guise of expediting, set out in
490808 -           POIMS. ref OF 1 8536  SDS makes intelligence faster, better
490809 -           and cheaper, also explained in POIMS. ref OF 1 3742
490810 -
490811 -               [On 001102 common sense that a penny saved is a penny
490812 -               earned, is inadequate for counterintuitive ideas that
490813 -               require uncommon sense to understand the risk of being
490814 -               penny wise and pound foolish. ref SDS B9  Z44N
490816 -                ..
490817 -               [On 001012 engineers want empowerment (i.e., license) to
490818 -               do whatever they want, instead of take the steps
490819 -               necessary for improving productivity, earnings and stock
490820 -               prices by aligning the work with objectives,
490821 -               requirements and commitments. ref SDS B3  B4P2
490822 -
490824 -         ..
490825 -        Huge needs don't drive markets; people like things that are
490826 -        pretty, easy and fun.  If need is being met in some manner with
490827 -        familiar processes people are willing to accept problems,
490828 -        including reduced earnings, conflict and loss, in order to
490829 -        avoid the burden of learning something new.  Drucker makes a
490830 -        similar point that new methods have to be 10 times better to
490831 -        change work practice, as reported on 931130 reviewing his book,
490832 -        although this quote is not evident in that source. ref SDS 6
490833 -        8955  What Drucker does not mention is that nobody wants to go
490834 -        first to pilot test in order to separate fools gold from real
490835 -        gold. So, even if a method is 100 times better, Drucker's rule
490836 -        fails when there are plenty of sunshine profits. In that case,
490837 -        people want things that are pretty, easy and fun. The only
490838 -        exception is overwhelming need, as in a war setting. If people
490839 -        are immediately threatened, we can all pull together and focus
490840 -        on improving productivity. ref DIT 1 DE8F
490841 -
490842 -           [On 001019 example of customer demand. ref SDS B7  M94R
490844 -            ..
490845 -           [On 001121 Eric credits Doug's recent explanation of
490846 -           critical need for KM capability in a paper that sets out an
490847 -           OHS Overview, but there is no evidence of anyone wanting to
490848 -           do KM. ref SDS C0  LM7H
490850 -            ..
490851 -           [On 001206 letter explains technology cannot make bad
490852 -           management successful; SDS makes good management easier.
490853 -           ref SDS C5  MQ5M
490855 -            ..
490856 -           [On 001227 called Hastings Research and reviewed with
490857 -           Sheldon Brahms plans for selling KM. ref SDS C7  OU4I
490859 -            ..
490860 -           [On 010114 talking about KM is doing KM. ref SDS C8  VS4J
490862 -         ..
490863 -   12.  Fools gold is initially more attractive than real gold, because
490864 -        because real gold has to be cleaned up, its not pretty like
490865 -        fools gold. ref DIT 1 HH5K
490867 -         ..
490868 -   13.  Grove's comment that people want to work on familiar things in
490869 -        familiar ways, ref SDS 18 3740, explains the drive to use
490870 -        sunshine profits to buy off mistakes, per Intel's recent woes,
490871 -        reported on 000822. ref SDS 88 019R
490873 -         ..
490874 -   14.  Study on 970919 shows technology has reduced management
490875 -        productivity. ref SDS 17 0001  More recently article on 980613.
490876 -        ref SDS 20 2473  On 991025 Drucker reports management
490877 -        productivity is down since 1929. ref SDS 36 0785 -- cited in
490878 -        the letter. ref DIT 1 01WZ
490880 -         ..
490881 -        This was discussed with Doug on 000327. ref SDS 50 4420
490883 -         ..
490884 -   15.  Eric produced report on email problems posted to his web site,
490885 -        and mentioned by Eugene Kim as a project accomplishment on
490886 -        000928, ref SDS A8  474N, Email caused NASA problem. ref SDS 33
490887 -        3077 -- cited in the letter today. ref DIT 1 IH4K
490889 -         ..
490890 -   16.  Intelligence added to management boggles the mind, ref DIT 1
490891 -        QF6J, per Eric's specs on 000505, ref SDS 57 4524, as explained
490892 -        in POIMS. ref OF 1 0561  Example is Eric's objection on 000824.
490893 -        ref SDS 89 FJ5H
490895 -         ..
490896 -   17.  Medical mistakes 3 times greater than automobile and airplane
490897 -        accidents combined. ref DIP 1 0001 -- cited in the letter to
490898 -        Eric. ref DIT 1 012X
490900 -         ..
490901 -   18.  On 000926 Henry says adding intelligence to management takes
490902 -        diligence, ref SDS A6  004M, confirmed by Eric on 000508 when
490903 -        he reported forcing himself to write up the record during the
490904 -        period I was a juror in a trial. ref SDS 58 5938  On 000517
490905 -        Eric Armstrong reported benefits of diligence on a project in
490906 -        Texas. ref SDS 64 2064 -- cited in the letter. ref DIT 1 TD7F
490908 -         ..
490909 -        On 991108 social pressures that restrain literacy were
490910 -        reviewed. ref SDS 37 7380
490911 -
490912 -           [On 001011 article reports tire and auto mistakes cause
490913 -           death, legislation, cost $450M for Firestone. ref SDS B2
490914 -           0001
490916 -            ..
490917 -           [On 001017 Eric Armstrong using engineering management on
490918 -           DKR project so the architecture makes sense. ref SDS B4  IO6J
490920 -            ..
490921 -           [On 001025 Doug Engelbart called for team to use links into
490922 -           the launch plan; this was not performed because it takes
490923 -           diligence, and Open Source contributors want to have fun.
490924 -           ref SDS B8  00VU
490926 -            ..
490927 -           [On 001227 called Hastings Research and reviewed with
490928 -           Sheldon Brahms plans for selling KM. ref SDS C7  OU4I
490930 -            ..
490931 -           [On 010114 talking about KM is doing KM. ref SDS C8  VS4J
490933 -         ..
490934 -        On 000926 letter to Henry, ref DIP 7 Y14G, explained SDS
490935 -        reduces the diligence required to add intelligence to
490936 -        management. ref SDS A6  6Q6J
490938 -         ..
490939 -        Worry about good management requiring too much diligence
490940 -        overlooks the need to manage complexity, reported on 991010,
490941 -        ref SDS 34 3066, in order to avoid imploding civilization in a
490942 -        morass of bumbling. ref OF 2 4925  Microcosm is explained in
490943 -        NWO. ref OF 2 5845
490944 -
490945 -           [On 001206 letter explains technology cannot make bad
490946 -           management successful; SDS makes good management easier.
490947 -           ref SDS C5  MQ5M
490949 -            ..
490950 -           [On 001204 Doug Engelbart made presentation to NSF that
490951 -           supports this point. ref SDS C4  QR6K
490952 -
490953 -
490954 -
490955 -
4910 -

SUBJECTS
Integration Time Information Subjects Contacts Documents
Piano Player Skills Improve on Voice Data Entry
Humorous Analysis Document Decisions
Fun Intelligence Effective SDS Context Supports Natural Thinking Mode
Fun Intelligence Attraces SDS Context Management Overcomes Worry abou
Diligence Less Required SDS Adding Intelligence is Fun
Effectance from Intelligence, Context, Landauer's Idea
Care About Productivity Earnings Stock Prices Better Management Organ
Piano Player Skills Improve on Voice Data Entry
Piano SDS Makes Good Management Fun Like Playing Music That Connects

7112 -
711301 -         ..
711302 -        Fun and Effectance Stronger Marketing Appeal People Care About
711303 -        People Don't Care About Productivity Earnings Stock Prices
711304 -
711305 -
711306 -   19.  Propose not marketing solutions to big needs, because people
711307 -        don't care about better organization, productivity, earnings
711308 -        and stock prices, per above, ref SDS 0 0A3H, but, instead,
711309 -        market intelligence, ref OF 1 KE1T for fun and effectance.
711310 -        ref DIT 1 TO9I  This reduces focus of customer on diligence in
711311 -        points 15 and 16, ref SDS 0 HP7M, and provides a positive
711312 -        incentive, reviewed on 000926. ref SDS A6  004M,
711313 -
711314 -            SDS mental satisfaction, like playing a piano, quickly and
711315 -            easily connecting information into continuous arrangements
711316 -            that align daily work with objectives, requirements and
711317 -            commitments, per POIMS. ref OF 1 WV4I  There is added
711318 -            pleasure anticipating future benefits from being effective
711319 -            in meetings, calls and email, which is increased and
711320 -            reinforced as events occur throughout the day.
711321 -
711322 -               [On 040312 "power of knowledge" to predict the future
711323 -               derived from connecting cause and effect under the
711324 -               "locality principle." ref SDS D2 YH4G
711326 -             ..
711327 -            Having fun and being effective might work, where talking
711328 -            about big needs and diligence seems to fall on deaf ears.
711330 -         ..
711331 -        On 000706 Morris posed need to provide a benefit customers care
711332 -        about enough to create market demand. ref SDS 75 RX3K
711333 -
711334 -                [On 001121 proposal for people to use SDS that makes
711335 -                "working intelligently" fun applying the "power of
711336 -                knowledge" to make connections. ref SDS C1 PK6M
711338 -         ..
711339 -        On 990731 humor was proposed to improve productivity of daily
711340 -        meetings. ref SDS 30 0002
711341 -
711342 -            [On 001102 creating intelligence is fun, but ignorance
711343 -            prevents discovering that being useful for saving time and
711344 -            money is also fun. ref SDS B9  J39L
711346 -             ..
711347 -            [On 010924 Morris noted nobody creates organizational
711348 -            memory like SDS is used, so nobody has discovered this is
711349 -            valuable, ref SDS D1  XT5F and fun. ref SDS D1  WE6N
711351 -         ..
711352 -        On 990713 Intel reported adding "intelligence" to management is
711353 -        funny and alien. ref SDS 28 1767
711354 -
711355 -            [On 001202 letter to DKR team proposes taking course and
711356 -            participating in KMCI News discussion to foster culture of
711357 -            knowledge. ref SDS C3  NL6I
711359 -             ..
711360 -            [On 001227 called Hastings Research and reviewed with
711361 -            Sheldon Brahms plans for selling KM. ref SDS C7  OU4I
711363 -         ..
711364 -        Addresses issue from planning on 000324. ref SDS 49 6224
711366 -         ..
711367 -        Applies Paul Fernhout's suggestion to make the work fun, in his
711368 -        letter on 000830 proposing Termite production. ref SDS 94 2G7I
711370 -         ..
711371 -        Andy Grove reports that effective management is not easy and
711372 -        not fun to produce copious notes to avoid ambiguity of mental
711373 -        maps, but is essential for success. ref SDS 19 3668  On 990625
711374 -        executives fail because they don't like to do this work, and so
711375 -        fail to execute sound management practice. ref SDS 26 7344
711377 -         ..
711378 -   20.  Landauer says effectance is strong motivator reported on
711379 -        950710. ref SDS 11 2286
711380 -
711382 -         ..
711383 -        Piano Brings Satisfaction Pleasure Making Useful Connections
711384 -
711386 -         ..
711387 -   21.  Explained piano analogy, ref DIT 1 LP9L, previously reviewed on
711388 -        921217, ref SDS 5 7182, again on 951117, ref SDS 14 4341, later
711389 -        on 960122, ref SDS 15 R9W7, and on 980307 analysing Andy
711390 -        Grove's book. ref SDS 19 4810  The increase in productivity
711391 -        from using both hands to execute tasks with function keys and
711392 -        the mouse is reviewed in the record on 990121. ref SDS 23 CO6I
711393 -        Making knowledge work fun like playing a piano, helps solve the
711394 -        problem reported by research on 000307 where the OHS/DKR group
711395 -        found that doing Knowledge Management using conventional
711396 -        technology is a lot of "hard work." ref SDS 47 5182
711397 -
711398 -            [On 001206 explained ergonomics of keyboard influence
711399 -            productivity of knowledge work. ref SDS C6 PK4H
711401 -             ..
711402 -            [On 040312 "power of knowledge" to predict the future
711403 -            derived from connecting cause and effect under the
711404 -            "locality principle." ref SDS D2 YH4G
711405 -
711406 -
711407 -
711408 -
711409 -
711410 -
711411 -
711412 -
711413 -
711414 -
711415 -
711416 -
711417 -
711418 -
711419 -
711420 -
711421 -
711422 -
711423 -
7115 -