CONTACTS 
0201 - Armstrong Consulting                                                                                                                                               O-00000767 0101
020101 - Mr. Eric Armstrong                                                                                                                                               O-00000767 0101

SUBJECTS
Quiet No Activity on DKR Project, Eric Project
Quiet Slow Progress on DKR Project
Industry Doesn't Know How to Design KM
Progress Slow DKR Project People Don't Know What to Do
Huge Need for Knowledge Management, Eric Armstrong
Dilemma Need Different from Market Demand
KM Secret of SDS, 000425
Progress Slow on OHS DKR Huge Need, Eric Armstrong

1810 -
1810 -    ..
1811 - Summary/Objective
1812 -
181201 - Follow up ref SDS 77 0000, ref SDS 72 0000.
181202 -
181203 - Received ref DRT 1 0001 from Eric Armstrong today asking why email
181204 - traffic on the DKR project is "quiet"?  This supplements Eric's letter
181205 - on 000923, ref DRP 7 0001, received on 000924, ref SDS 77 0001,
181206 - responding to ref DIP 5 0001 on using links in correspondence that
181207 - boggle the mind.
181209 -  ..
181210 - Eric asks today if development is proceeding quietly in the
181211 - background, or has the project gone quiescent? ref DRT 1 6H5K
181212 -
181213 -     [On 000928 Eugene Kim reports progress, ref SDS 78 569N, and asks
181214 -     contributors to proceed with production work. ref SDS 78 1Y9I
181215 -
181216 -     [On 001004 submitted response. ref SDS 82 0001
181218 -      ..
181219 -     [On 001017 Eric reports he has been working on code and will have
181220 -     a core system possibly by the following week. ref SDS 83 IO6J
181222 -      ..
181223 -     [On 001121 Eric cited critical need for DKR project. ref SDS 85
181224 -     LM7H
181226 -      ..
181227 -     [On 001121 submitted ideas for team to learn KM by doing KM.
181228 -     ref SDS 86 XU8I
181230 -      ..
181231 -     [On 001126 Eugene Kim proposed learning KM by doing IT.
181232 -     ref SDS 87 T63N  Grant Bowman reported that doesn't work very
181233 -     well. ref SDS 87 325L
181235 -      ..
181236 -     [On 001221 Gary Johnson worries about slow progress on DKR team.
181237 -     ref SDS 89 0159
181239 -      ..
181240 -     [On 030308 OHS/DKR quite, but re-birth with six (6) new letters
181241 -     after little to no activity for two months. ref SDS 92 0001
181243 -  ..
181244 - The letter to Eric and the DKR team on 000921, ref DIP 5 007I,
181245 - explained that the past several months have been used to improve SDS.
181246 - ref SDS 72 0001
181248 -  ..
181249 - The letter on 000921, also, cited pending action items that need to be
181250 - performed in order to make progress on a DKR. ref DIP 5 009J
181251 -
181252 -     [On 000929 called Doug about a meeting to review action items to
181253 -     expedite progress. ref SDS 80 0001
181254 - ..
181255 - Eric feels there is a huge need for the kind of system the DKR
181256 - team has been discussing. ref DRT 1 6A5N  He does not give examples of
181257 - such need, nor how the project could satisfy huge needs using
181258 - capabilities, for example, set out in project specifications that Eric
181259 - has developed, from review on 000505. ref SDS 31 0001
181260 -
181261 -     [On 001004 submitted letter explaining huge does not create
181262 -     customers. ref SDS 82 J27N
181264 -      ..
181265 -     [On 001019 Eric congratulates DKR team for progress announced on
181266 -     001017, citing world need again. ref SDS 84 M94R
181268 -      ..
181269 -     [On 001207 huge need reported for too many people who have too
181270 -     many problems that reduce productivity, earnings and stock prices.
181271 -     ref SDS 88 V54M
181273 -      ..
181274 -     [On 010122 BrowseUp demonstrates collaboration improved by faster,
181275 -     easier linking. ref SDS 90 A84M
181277 -      ..
181278 -     [On 010223 report of layoffs at Intel and other organizations
181279 -     evidence huge need to improve productivity, earnings and stock
181280 -     prices. ref SDS 91 V54M  Wireless industry reports huge need for
181281 -     killer application to avoid industry bankruptcy. ref SDS 91 FM6J
181283 -  ..
181284 - On 000120 Eric's letter dated 000117 cited the urgent need to solve
181285 - world problems. ref SDS 17 2808  He listed the energy problem as an
181286 - example. ref SDS 17 7592
181288 -  ..
181289 - 000227 Eric reviewed resistance to using new tools and methods for
181290 - solving problems, ref SDS 20 8897, and argued that people have to gain
181291 - confidence in the efficacy of new tools through exposure on the job,
181292 - commonly called pilot testing. ref SDS 20 0896
181294 -  ..
181295 - Also, on 000227 Dick Karpinski reported to the DKR team that observing
181296 - the SDS program being used shows it accomplishes some objectives for a
181297 - DKR. ref SDS 20 0897
181299 -  ..
181300 - On 000426 Jack Park reported that SDS provides proof of concept for
181301 - some DKR tasks. ref SDS 29 3315   On 000907 Jack cited article that
181302 - explains critical role of time for organizing a DKR, and cites Welch
181303 - web site as example for this DKR capability. ref SDS 68 0001
181305 -  ..
181306 - Where is the evidence of "need" for a DKR that translates into market
181307 - demand to perform Knowledge Management?
181309 -  ..
181310 - On 000908 reviewed disjunction between need and demand. ref SDS 69
181311 - 8820
181313 -  ..
181314 - On 000920 letter to DKR team explained need to educate executives,
181315 - managers, engineers and others to create customers for Knowledge
181316 - Management to meet the needs Eric cites today. ref SDS 70 2V5F
181318 -  ..
181319 - On 990624 article reports CEOs lose their job because of low earnings
181320 - caused by poor management; and CEO's refuse to use good management
181321 - because they want others to do the difficult work. ref SDS 7 7344
181323 -  ..
181324 - On 000822 Intel's CEO reported that some products do not align with
181325 - requirements due to design defects that delay shipments to customers.
181326 - ref SDS 60 019R  On 990525 Intel advised that engineers do not have
181327 - time to use SDS for good engineering management; they are pressured to
181328 - expedite hoping to reduce time to market. ref SDS 6 0966
181330 -  ..
181331 - On 000922 Intel forecasts lower earnings. ref SDS 75 0001
181333 -  ..
181334 - On 000928 Intel delays shipment of Pentium 4 due to another glitch.
181335 - ref SDS 79 0001
181337 -  ..
181338 - On 000929 Intel cancels processor program due to design defects,
181339 - delays and changed market conditions. ref SDS 81 0001
181341 -  ..
181342 - This record supports Eric's assessment of a huge need for better
181343 - knowledge capability, but there is not record that executives and
181344 - engineers have made the connection between improving knowledge work,
181345 - as Eric reported on 000517, ref SDS 37 2064, and improving earnings.
181346 - People feel that higher earnings come from cutting corners, sending
181347 - email and going to more meetings, rather than investing to maintain
181348 - alignment between daily work and requirements.
181349 -
181350 -
181351 -
181352 -
181353 -
181354 -
181355 -