CONTACTS 

SUBJECTS
Market Conditions DKR
Killer Application Comm Collaboration Enterprise Knowledge Management
Project Create KM, 4 Year Effort

0905 -
0905 -    ..
0906 - Summary/Objective
0907 -
090701 - Follow up ref SDS 55 M5DS.
090702 -
090703 - Received ref DRT 1 0001 from Jack Park submitting announcement of a 4
090704 - year KM project to improve document management....
090705 -
090706 -
090707 -     http://cweb.inria.fr/cwebproj.html
090708 -
090709 -
090710 - ...says....
090711 -
090712 -       C-WEB project aims at designing a generic platform based on open
090713 -       standards and distributed as open source, and the related
090714 -       methodology and know-how, to support community-webs.
090715 -       ..
090716 -       The project is planed on four years from 2000 to 2003. We
090717 -       are currently in the preparation phase. ref DRT 1 HQ6G
090718 -
090719 -       ...C-Web is to enable corporations to organise their documents
090720 -       and data repositories in such a way that the addition of a new
090721 -       document to the system will participate in the enrichment of a
090722 -       reusable "unit of knowledge" in the corporate information
090723 -       system, explicitly connected to other units of knowledge.
090724 -       Another objective of C-Web is to support knowledge and
090725 -       documentation sharing in open large-scale communities, avoiding
090726 -       the correlated increase of the noise ratio with the number of
090727 -       accessible resources, ref DRT 1 ZQ7H
090729 -  ..
090730 - This supplements the report on 000830 by Gil Regev of a consortium
090731 - formed by major players to develop open source KM stuff. ref SDS 55
090732 - M5DS
090733 -
090734 -      [On 001025 Paul Fernhout expects a lot of interest in development
090735 -      KM. ref SDS 67 02TX
090736 -
090737 -
090738 -
090739 -
090740 -
090741 -
0908 -

SUBJECTS
Market Conditions DKR
Killer Application Comm Collaboration Enterprise Knowledge Management
Boeing Starting KM Program, Needs Engineers
Knowledge Management
Boeing Developing KM Seeks Support for KM Lab
KM Lab Seeking People for 250 Member Laboratory

1808 -
180901 -  ..
180902 - Boeing Seeking Engineers for KM Project
180903 -
180904 - Received ref DRT 2 0001 from Paul Fernhout submitting notice of a
180905 - KM-type project at Boeing seeking engineers for their R&D lab in
180906 - Seattle.
180908 -  ..
180909 - This shows continuing interest in KM, ref DRT 2 0002, despite research
180910 - on 000324 reported at SRI showing everyone who has tried KM has
180911 - failed. ref SDS 18 4877
180913 -  ..
180914 - There is a list that shows 17 different skills people believe are
180915 - needed to accomplish Knowledge Management. ref DRT 2 EI9N
180917 -  ..
180918 - The lab has 250 researchers.
180920 -  ..
180921 - This seems to suggest a significant investment to create something
180922 - people will spend $20 at Frys to buy in hopes of getting support for
180923 - working "intelligently."
180924 -
180925 -       Did any of the Boeing folks attended the KM event at San Ramone
180926 -       on 991217 where corporate people assembled from all around the
180927 -       world, and everyone said they attended the seminar because they
180928 -       had been appointed director of Knowledge Management, and they
180929 -       wanted to find out what Knolwedge Management means. ref SDS 8
180930 -       9030
180932 -            ..
180933 -           [On 030624 Marvin explains Aerospace company has active KM
180934 -           project supported by executives. ref SDS 86 0001
180935 -
180936 -
180937 -
180938 -
180939 -
180940 -
180941 -
1810 -

SUBJECTS
Educate Benefits of Empathic, User Centered Design
KM Needs Formal Academic Training
ABC Improvement Model
Education On-demand Teaching Tool
Co-evolution Education with Tools for KM
Education KM Develop Role, Skills
Co-evolution Education KM, 000301
Education KM Mentoring Learning Training
Experience Learn KM Hard to Uderstand Requires Experience for More th
Bad Management Requires Doing Nothing Faster Easier than Good Managem

3912 -
391301 -  ..
391302 - Education Needed for Knowledge Management
391303 -
391304 - Follow up ref SDS 57 0001, ref SDS 45 6089.
391305 -
391306 - Received ref DRT 3 0001 from Henry van Eykan responding to Paul
391307 - Fernhout's letter submitting a job notice issued by Boeing, per above.
391308 - ref SDS 0 G84D
391310 -  ..
391311 - Henry says...
391312 -
391313 -     One can perceive the dynamic sharing of knowledge becoming an item
391314 -     in school curricula.
391316 -  ..
391317 - This supports following steps the past few years...
391318 -
391319 -      Call to Stanford on 000901. ref SDS 57 MI6O
391320 -
391321 -      Meeting with Pat Lincoln at SRI on 000725. ref SDS 45 AH5K
391322 -
391323 -      Letter to Joe Ransdell at Texas Tech on 000719. ref SDS 42 7488
391325 -       ..
391326 -      Letter to Henry on 000317. ref SDS 17 0005
391328 -       ..
391329 -      Letter from Henry on 000327 explaining people cannot absorb more
391330 -      than 5% of what is read. ref SDS 16 1122
391332 -       ..
391333 -      Letter to Doug on 000301. ref SDS 14 0001
391334 -      ..
391335 -      Meeting at Santa Clara University on 951012. ref SDS 4 4444
391337 -       ..
391338 -      Curriculum for Com Metrics course on 950523. ref SDS 3 2130
391339 -
391341 -  ..
391342 - Submitted ref DIT 1 0001 to Henry concuring with his call for
391343 - edcuation in knowledge management.  This can help grow customers who
391344 - want to use KM, rather than build KM tools they hope others will want
391345 - to use. ref DIT 1 00AL  It also provides programmers with experience
391346 - to understand how to code useful KM capabilities.
391347 -
391348 -     [On 001004 letter to team explains need to identify a customer.
391349 -     ref SDS 64 0A3H
391351 -      ..
391352 -     [On 010627 letter to Jack Park explains importance of education to
391353 -     advacing KM. ref SDS 80 I67K
391355 -  ..
391356 - Analysis on 000908, ref SDS 58 8820, shows that KM seems like a
391357 - promising market to improve handling daily working information, per
391358 - telecon with Doug Engelbart on 000327, ref SDS 19 3971.  However, KM
391359 - requires co-evolution of technology with new educational curriculum
391360 - for a culture of knowledge ref DIT 1 007H, that teaches deferred
391361 - rewards of KM are not as easily recognized as the benefits of getting
391362 - more information, reviewed on 990527. ref SDS 5 1233
391363 -
391364 -     [On 010428 response to customer inquiry explains KM sounds like
391365 -     promising market. ref SDS 79 YG6J
391367 -      ..
391368 -     [On 010821 Jack Park says OHS anticipates co-evolution of
391369 -     technology. ref SDS 82 XX4O
391371 -      ..
391372 -     [On 010908 Jack Park explains laziness makes pressing Reply button
391373 -     an overwhelming addiction. ref SDS 83 YF5O
391375 -  ..
391376 - Benefits of deferred rewards require experience to grasp, which is
391377 - explained as "education" in the letter today. ref DIT 1 004N
391378 -
391379 -     [On 001128 discussed with Doug. ref SDS 72 CH5F
391380 -
391381 -     [On 001121 propose selling SDS to gain experience doing KM in
391382 -     order to learn how to develop KM architecture. ref SDS 70 0001
391384 -      ..
391385 -     [On 001126 Eugene Kim proposes using greater diligence applying KM
391386 -     instead of using SDS to learn KM. ref SDS 71 QW8I
391388 -      ..
391389 -     [On 001130 letter explains KM dilemma of need to give people
391390 -     experience who do not have time. ref SDS 73 2N6N
391392 -      ..
391393 -     [On 001219 discussion of values is complex subject that can be
391394 -     addressed by SDS. ref SDS 75 UM8M
391396 -  ..
391397 - Knowledge brings responsibility.  People fear responsibility even
391398 - though accountability is credit for improving productivity, earnings
391399 - and stock prices. ref DIT 1 004N
391401 -  ..
391402 - KM is hard work, ref DIT 1 006P, reported on 000307, ref SDS 16 5182,
391403 - that requires changing work practice from IT to KM for preparing,
391404 - listening and understanding by adding "intelligence" to information
391405 - rather than just showing up for meetings making calls and sending
391406 - email.
391408 -  ..
391409 - SDS enables Doug Engelbart's call for "new way of thinking and
391410 - working, ref SDS 9 3696, but strong cultural forces resist improving
391411 - productivity, earnings and stock prices. ref SDS 5 1233
391412 -
391413 -     [On 001219 letter to customer explains this. ref SDS 74 BV8R
391414 -
391415 -     [On 010313 letter to Eugene and the OHS team discusses this point.
391416 -     ref SDS 77 N55J
391417 -
391418 -
391419 -
391420 -
3915 -

SUBJECTS
Bad Management Cheaper than Good Management in the Moment F  lure Cos
Fools Gold Bad Management Attractive Fast Easy of Conscious Response
Bad Management Successful, Not Tools to Make Good Management Easier,
Bad Management Cheaper than Good Management in the Moment Failure Cos
Denial Better Management Not Associated with Increased Income Because
Bad Management Takes Less Time Because Requires Doing Nothing Appeals
Cognitive Overhead Bad Management Takes Less Time Because Requires Do
Overwhelming Tendency Bad Management Fear Accountability Fear Improve
Cognitive Overhead Bad Management Takes Less Time Because Requires Do
Cognitive Overhead Takes Time to Create Structure for Knowledge Manag
Time Not Enough Save Time Money Use Intelligence Proactive Problem Ha
Time Cognitive Overhead Not Enough Save Time Money Use Intelligence P

5714 -
571501 -  ..
571502 - Cognitive Overhead Bad Management Takes No Time
571503 - Good Management Takes Time, Bad Management Requires Doing Nothing
571504 -
571505 - Bad management will always be attractive, like fools gold.  It is
571506 - faster and easier than good management, because it requires doing
571507 - nothing, ref DIT 1 E46H, which makes a powerful common sense appeal
571508 - to laziness, as explained in POIMS, ref OF 1 3385, that avoids hard
571509 - work doing Knowledge Management, reported on 000307. ref SDS 16 5182
571511 -  ..
571512 - Human mental biology wires people to rely on the gist of things to
571513 - avoid cognitive overhead that takes time and expense to investigate,
571514 - research, organize, analyse, align, etc.  Since the mind is wired to
571515 - rely on common sense based on impressions from infomation in the
571516 - moment, the science of management emerged for deliberation that adds
571517 - intelligence to management; however, this is always at war with the
571518 - need for timely action, per POIMS. ref OF 1 MQ6J
571519 -
571520 -     [On 001004 expanded analysis of IT as fools gold that encourages
571521 -     bad management. ref SDS 64 636N
571523 -      ..
571524 -     [On 010908 laziness addicts people to bad management like fools
571525 -     gold and games. ref SDS 83 YF5O
571527 -  ..
571528 - SDS is not attractive by making KM faster and easier because people
571529 - want tools to make bad management successful, not tools that make good
571530 - management faster and easier.  Good management takes time for careful
571531 - deliberation, and so puts at risk front-end investment to prepare,
571532 - because knowledge formed from adding intelligence to information might
571533 - not pay off, whereas information brings immediate benefits, and the
571534 - harm of error is deferred and often transferred, ref DIT 1 8I5K, per
571535 - analysis on 000908. ref SDS 58 8820  Being prepared was originally
571536 - reviewed on 950327. ref SDS 2 8822
571537 -
571538 -     [On 000921 improving productivity restrained because people fear
571539 -     they cannot afford to invest time to learn technology that is not
571540 -     stable over long enough periods to reward the investment.
571541 -     ref SDS 59 5W4N, discussed with Doug Engelbart on 000327.
571542 -     ref SDS 19 8484
571544 -      ..
571545 -     [On 001004 SDS makes good management fun. ref SDS 64 6N9G
571547 -      ..
571548 -     [On 001025 KM expected to become big new technology. ref SDS 67
571549 -     02TX
571551 -      ..
571552 -     [On 001101 standard practice to develop requirements for software
571553 -     is different for KM, because programmers are drawn to the common
571554 -     sense idea they are the user, as much as anyone, but the problem
571555 -     is more complex. ref SDS 68 K25L
571557 -      ..
571558 -     [On 001102 people want tools that make bad management successful,
571559 -     not for making good management easier. ref SDS 69 RF7M
571561 -      ..
571562 -     [On 001121 propose selling SDS to meet demand for linking the
571563 -     record and preserving Doug's legacy. ref SDS 70 0001
571565 -      ..
571566 -     [On 001219 new way of thinking and working resisted by Luddites,
571567 -     from analysis of concerns by Paul Fernhout. ref SDS 75 FM3J
571569 -      ..
571570 -     [On 001222 letter to Pat Lincoln explains leadership needed to
571571 -     overcome resistance to new way of thinking and working.
571572 -     ref SDS 76 1C9M
571574 -      ..
571575 -     [On 010321 revised POIMS explain allure of bad management that
571576 -     crowds out discovery of good management. ref SDS 78 RM4H
571578 -      ..
571579 -     [On 010428 letter requesting SDS customer profile explains bad
571580 -     management will always be faster and easier than SDS that makes
571581 -     good management faster and easier. ref SDS 79 IV5F
571583 -      ..
571584 -     [On 010730 DCMA expects KM will be "engine" to process email.
571585 -     ref SDS 81 WK9K
571587 -      ..
571588 -     [On 010924 lack of experience using organizational memory causes
571589 -     ignorance, ref SDS 84 XT5F, that engenders overwhelming desire for
571590 -     bad management to succeed, commonly called "laziness." ref SDS 84
571591 -     W63J
571593 -      ..
571594 -     [On 011003 Eric Armstrong reports productivity paralized by IT;
571595 -     hopeless quagmire of complexity. ref SDS 85 EC5N
571597 -  ..
571598 - Follows up letter from Grant Bowman on 000812 calling for DKR team to
571599 - identify customer. ref SDS 51 0001
571601 -  ..
571602 - On 000824 Eric Armstrong indicated he hates archive links in email.
571603 - ref SDS 52 FJ5H
571604 -
571605 -          [On 000927 Henry asks about a public demonstration of SDS.
571606 -          ref SDS 62 LR6J
571607 -
571608 -          [On 000927 Eric Armstrong asks why there is no progress on
571609 -          DKR project. ref SDS 63 0001
571611 -           ..
571612 -          [On 001004 letter to Eric focuses on customer. ref SDS 64
571613 -          0A3H
571615 -           ..
571616 -          [On 001017 SRI project for NIH proposes Implementation
571617 -          support. ref SDS 65 01DP
571619 -           ..
571620 -          [On 001018 architectur snag indicates need for experience
571621 -          using KM to understand how to program code to support KM.
571622 -          ref SDS 66 GD6J
571624 -       ..
571625 -      Cite alphabetic mind on 991108. ref SDS 7 5628
571627 -       ..
571628 -      Cite Henry's letter on 000812 calling for commitment to stable
571629 -      knowledge tools so the record is available over long time spans,
571630 -      ref SDS 51 E9R2, discussed recently with Pat Lincoln at SRI on
571631 -      000725. ref SDS 45 0WD3
571633 -       ..
571634 -      On 000825 Eric Armstrong explained marketing issues on striving
571635 -      to support legacy records. ref SDS 54 GP3N
571637 -       ..
571638 -      Aligns with letter to Cliff Joslyn at LANL on 000801. ref SDS 48
571639 -      2320
571640 -
571641 -          [On 000921 Eric Armstrong notes the importance of longevity
571642 -          for people to invest time in learning a new system.
571643 -          ref SDS 59 AF3L and ref SDS 59 5W4N
571645 -           ..
571646 -          [On 000922 Jack supports education initiative. ref SDS 61
571647 -          W93D
571649 -           ..
571650 -          [On 000922 letter to Joe Ransdell seeks support for academic
571651 -          training. ref SDS 60 0001
571653 -       ..
571654 -      Cited Doug's article in 1992 explaining KM as handling daily
571655 -      working information, which he referenced on 000327. ref SDS 19
571656 -      3971
571658 -       ..
571659 -      Cite Henry's call for stable knowledge tools, in his letter on
571660 -      000812. ref SDS 51 E9R2
571662 -       ..
571663 -      Cited NASA's problem with the Mars program caused by using email
571664 -      instead of KM, reported 991001. ref SDS 6 3077
571666 -       ..
571667 -      Cited Eric's specs that say KM will "boggle the mind."
571668 -      ref SDS 24 4524  This was first noted by Eric on 000125.
571669 -      ref SDS 11 3975
571671 -       ..
571672 -      Cited Mary Keeler's explanation of KM on 000518. ref SDS 31 3528
571674 -       ..
571675 -      Cited discussion about using KM on 000227. ref SDS 13 5810
571677 -       ..
571678 -      Cited Henry's point on 000307 that people remember only 5% - 10%
571679 -      of what they read and hear. ref SDS 16 1122
571681 -       ..
571682 -      Cite Joe Ransdell explanation of tension surrounding use of the
571683 -      alphabet on 000720. ref SDS 43 0974
571684 -
571685 -
571686 -
571687 -
571688 -
571689 -
5717 -