CONTACTS 
0201 - S & C Ford                           415 553 4400 fax or 800...
020101 - Mr. Ryan Pickering; Customer Service Manager =Telephone
020102 - Service Department
0202 - S & C Ford                           415 553 4400 fax or 800...
020201 - Mr. Steve Wainwright; Customer Service Manager =Telephone
020202 - Service Department
0203 - S & C Ford                           415 553 4400 fax or 800...
020301 - Mr. Charles R. Mori; Controller
020302 - scinfo@creative.net

SUBJECTS
Millie's Mercury Sable, 940423
Change Oil, Fix Mirror, Preventive Maintenance
Next Service Sticker
Safety Checks
Quality Care

0707 -    ..
0708 - Summary/Objective
0709 -
070901 - Follow up ref SDS 38 0000, ref SDS 37 0000.
070902 -
070903 - Charles left voice mail that he received and is reviewing our letter,
070904 - ref DIP 1 0001 making a claim for car rental refund on invoice #54232,
070905 - ref DRP 1 0001, received on 000413. ref SDS 33 1742 On 000414 S&C
070906 - invoice #33498 shows leaking hoses were repaired. ref SDS 34 0001,
070907 - that were originally noticed by S&C on 000324. ref SDS 32 8111
070908 -
070909 - They expect to respond following their review.
070910 -
070911 -
070912 -
070913 -  ..
0710 -
0711 -
0712 - 0808 called Charles back
0713 -
071301 - Advised that it would work better for them to review the letter
071302 - online, so they don't have a lot of paper to shuffle, and don't have
071303 - to go collect the invoices.  This will save time, and made the review
071304 - focused.
071305 -
071306 - Charles thanked me for responding to his call this morning.  He said
071307 - S&C is making a careful review for issues that require policy and
071308 - procedure considerations under Ford's quality program.  He said S&C
071309 - will respond to the letter following their review of the facts.
071310 -
071311 -     [On 000720 S&C did not make good faith review. ref SDS 39 0001
071312 -
071313 -     [On 000730 sent follow up demanding response. ref SDS 40 0001
071314 -
071315 -
071316 -
071317 -
071318 -
071319 -
071320 -
0714 -