CONTACTS 
0201 - Toshiba America                      714 730 5000 800 999 4273
020101 - Ms. Melissa 22088; Support Representative =Telephone
020102 - Toshiba Asseccories
0202 - Toshiba America                      714 730 5000 800 999 4273
020201 - Ms. Betty 24011; Support Representative =Telephone
020202 - Toshiba Asseccories

SUBJECTS
Video Uses Only 11" of 14" Display, Need Driver
Driver Video Adapter to Use Entire Display, 000518
Monitor

0605 -    ..
0606 - Summary/Objective
0607 -
060701 - Follow up ref SDS 1 2030
060702 -
060703 - Toshiba has updated drivers on their website in the record on 000518.
060704 - ref SDS 1 2116
060705 -
060706 - Called Toshiba technical support...
060707 -
060708 -
060709 -                     800 457 7777
060710 -
060711 -
060712 - talked to Betty 24011
060713 -
060714 - She suggested modifying the BIOS by settting LCD Stretch to Enable.
060715 - ..
060716 - This solved the problem of using the entire screen.
060717 -
060718 - She provided an address for getting video display drivers....
060719 -
060720 -
060721 -      http://www.isd.toshiba.com.au/personal_computers/files_drivers/
060722 -
060723 -
060724 - This is a different address from the location on the main Toshiba web
060725 - site.
060726 -
060727 - We tried this, but got an error message.
060728 -
060729 - Betty suggested not using DSL, using dial-up instead.
060730 - ..
060731 - This did not work.
060732 - ..
060733 - She suggested using IE instead of Netscape.  This did not work.
060734 -
060735 - She suggested the site may be down for repairs, and so suggested
060736 - trying again in about an hour.
060737 -
060738 - Problem number:  3062447
060739 -
060740 -
060741 -  ..
0608 -
0609 -
0610 - 1312
0611 -
061101 - Logged onto the Toshiba site, per above, and was able to download the
061102 - video/display drivers.
061103 -
061104 - Put the driver file in...
061105 -
061106 -
061107 -                    g: 00 w2000 toshiba display
061108 -
061109 -
061110 - Ran the download file...
061111 -
061112 -
061113 -                g: 00 w2000 toshiba display p720mdm2.exe
061114 -
061115 -
061116 - ...and unzipped or unpacked the files in the same folder.
061117 - ..
061118 - Then installed the video driver.
061119 -
061120 - We have an S3 driver.
061121 -
061122 - Configured for 1024 x 768 mode.
061123 -
061124 - This worked.  We now have full use of the screen, and the resolution
061125 - seems pretty good.
061126 -
061127 -
061128 -
061129 -
0612 -

SUBJECTS
System Freezing in Sleep Mode
Battery Life
Standby
Monitor Off
Hard Disk Off

1108 -
110801 -  ..
110802 - System Stuck in Hibernation Mode
110803 -
110804 - Follow up ref SDS 1 1145.
110805 -
110806 - We need updated Toshiba drivers to fix hibernation and other power
110807 - saving features.
110808 -
110809 -     [On 000615 got more instructions. ref SDS 3 0001
110810 -
110811 - There is a power management driver, also at the following address...
110812 -
110813 -      http://www.isd.toshiba.com.au/personal_computers/files_drivers/
110814 -
110815 - ..
110816 - Put the driver file in...
110817 -
110818 -
110819 -                    g: 00 w2000 toshiba power
110820 -
110821 -
110822 - Ran the download file...
110823 -
110824 -
110825 -                g: 00 w2000 toshiba display 8100dpwr.exe
110826 -
110827 -
110828 - ...and unzipped or unpacked the files in the same folder.
110829 -
110830 - This step did not result in creating a lot of different files, as
110831 - occurred when the video  drivers were unzipped, per above. ref SDS 0
110832 - 0285
110833 - ..
110834 - It is not clear what was done with the installation process.
110835 -
110836 - Opened
110837 -
110838 -      Control Panel
110839 -
110840 -          Power Options
110841 -
110842 -             There is a message saying to use Toshiba Power Saver,
110843 -             which is immediately below Power Options
110844 -
110845 -             Tamra says not to use Power Options because all the
110846 -             functions are in Power Saver.
110847 -
110848 -          Power Saver
110849 -             ..
110850 -             This has two general groups of settings....
110851 -
110852 -             1.  Full Power, when the AC power is connected.
110853 -
110854 -             2.  Batter.
110855 -
110856 -                 Set both of these to turn off the display and the
110857 -                 disk after 2 or 3 minutes of non-use.
110858 -
110859 -
110860 - The system did not seem to test out, however.  It was on for several
110861 - 10 or 20 minutes and did not seem to go blank.
110862 -
110863 -
1109 -
1110 -
1111 - 1501 called Toshiba
1112 -   ..
111201 - Talked to Melissa 22088
111202 -
111203 - While we talked, I noticed that the screen on c12 is not blank,
111204 - indicating the power saver features are now working.
111205 - ..
111206 - Asked Melissa if we need to change any settings, which I changed
111207 - on 000518. ref SDS 1 3654
111208 -
111209 -
111210 -
111211 -  ..
111212 - Battery Life, How Do We Find Out Status of Battery
111213 -
111214 - Talked to Tamra 22143.
111215 -
111216 - This call actually occurred on 000605.
111217 -
111218 - Asked how to check the status of the battery.
111219 -
111220 - Tamra asked me to hold on.
111221 -
111222 - About 10 minutes later she came back on line.
111223 -
111224 - Tamra said there is an icon on the task bar to click that displays
111225 - this information.
111226 - ..
111227 - I explained that there is not a battery icon on the task bar,
111228 - and even if there was, we want to know where the program is located in
111229 - the directory system on the disk that controls this feature.
111230 -
111231 - Tamra asked me to hold on again.
111232 -
111233 - She came back on line in about 10 minutes and reported she did not
111234 - know where the informtion about batter charge is available in the
111235 - system.
111236 -
111237 - We looked at again at the Power Saver information.
111238 -
111239 - We noticed that when this application is initially opened from the
111240 - Control Panel, there is information on the top right side of the
111241 - display that shows power status, including remaining battery charge.
111242 - ..
111243 - It showed in in this case that the battery is fully charged.
111244 -
111245 -
111246 -
111247 -
111248 -
111249 -
111250 -
1113 -

SUBJECTS
Hibernation Mode Cannot Be Set, Problem #3064877

1204 -
120401 -  ..
120402 - Hibernation Mode for Power Options Not Active, Need Toshiba Fix
120403 -
120404 - Problem #3064877
120405 -
120406 - Tamra said a lot of systems have trouble with standby mode.
120407 -
120408 - This call actuall occurred on 000605.
120409 -
120410 - As a result, we decided to set standby to off.
120411 -
120412 - We tried to select hibernation mode which is more reliable.
120413 -
120414 - However we could not get hibernation mode to become active so it
120415 - could be set.
120416 - ..
120417 - We tried setting monitor and disk status to Never, thinking this
120418 - might activitate hibernation mode.  It did not work.
120419 -
120420 - Therefore, we need instructions on using hibernation mode.
120421 -
120422 - Tamra will submit a claim asking Toshiba to disclose instructions on
120423 - adjusting settings for power use, including how to apply hibernation
120424 - mode.
120425 -
120426 -
120427 -
120428 -
120429 -
120430 -
120431 -
120432 -
120433 -
120434 -
120435 -
120436 -
120437 -
120438 -
1205 -