CONTACTS 
0201 - CDW Computer Centers, Inc.           312 498 4426
020101 - Mr. Jarmon Brooks; Salesperson =78158 ext
020102 - jarmbro@cdw.com
020103 - Sales Department =800 800 4239

SUBJECTS
Sony Notebook Computer SN:  S01-3110035
Original purchase
RMA# 1784487; Return Sony Notebook Account 000426

0505 -    ..
0506 - Summary/Objective
0507 -
050701 - Follow up ref SDS 5 0000, ref SDS 4 0000.
050702 -
050703 - Received two letters to support RMA return of the Sony unit.
050704 - Prepared ref DIT 1 0001 to Jarmon confirming this transaction, and
050705 - sent copy to email address that submitted the letters, with link to
050706 - this record for background.
050707 -
050708 - Called Jarmon and confirmed CDW is paying for shipping.  We finalized
050709 - the re-order for the Omnibook 4150 computer. ref SDS 0 6930
050710 -
050711 -
050712 -
050713 -
050714 -
0508 -
0509 -
0510 - Progress
0511 -
051101 -  ..
051102 - Sony Notebook Computer Received RMA for Returning
051103 -
051104 - Follow up ref SDS 5 0873, ref SDS 4 4830.
051105 -
051106 - Received ref DRT 1 0001 from Jarmon providing RMA #1784487 to return
051107 - the Sony notebook computer for CDW invoice #CG44038-00, ref DRP 2
051108 - 0001, received on 000428, ref SDS 5 1840, and as agreed with Jarmon on
051109 - 000428. ref SDS 5 9960
051110 -
051111 - A second letter from Jarmon provides instructions for packing so Fed
051112 - Ex can pick up the unit. ref DRT 2 4340
051113 -
051114 - Vendor wants...
051115 -
051116 -      1.  Please make sure the rma # appears on the outside of each
051117 -          box.
051118 -
051119 -          Did this.
051120 -
051121 -      2.  All Returned items must be 100% complete, including
051122 -          manufacturer's box, packing material, and documentation or
051123 -          they may be refused.
051124 -
051125 -          Did this.
051126 -
051127 -      3.  Please verify the order,invoice, address & items being
051128 -          returned. ref DRT 2 5546
051129 -
051130 -          Prepared ref DIT 1 0001 with following information...
051131 -
051132 -          a.  Order, ref DRP 1 0001, on 000426. ref SDS 4 8865
051133 -
051134 -          b.  Invoice, ref DRP 2 0001, on 000428, ref SDS 5 1840,
051135 -
051136 -          c.  Address
051137 -
051138 -          d.  List of stuff being returned is from invoice and RMA.
051139 -
051140 -      4.  Make copies of shipping label below if returning multiple
051141 -          boxes.
051142 -
051143 -      5.  Please remove & seal printer toner/cartridges to prevent
051144 -          spillage.
051145 -          ..
051146 -      6.  CDW does not accept COD shipments.Returns are pre-paid
051147 -          by customer.
051148 -
051149 -          Called Jarmon and he said CDW is paying for freight on this.
051150 -          See below. ref SDS 0 6930
051151 -
051152 -      7.  Your Rma number is valid for 10 business days from date of issue.
051153 -
051154 -      8.  All International duty fees must be paid by the sender.
051155 -
051156 -      9.  CDW advises all customers to securely package any returned
051157 -          items to prevent possible damage during shipping. You should
051158 -          fully insure returned items as we will be not liable for any
051159 -          damaged/lost goods.
051160 -
051161 -          Did this
051162 -
051163 -     10.  Due to manufacturers policy, all returns must contain the UPC
051164 -          Bar Code on the item box.  If missing the returned item maybe
051165 -          refused.
051166 -
051167 -          Did this, used original box.
051168 -
051169 -
051170 -
051171 -  ..
0512 -
0513 -
0514 - 1235 called Jarmon
0515 -
051501 - Jarmon confirmed that he ordered Fed Ex to pickup up the Sony, so
051502 - Welch does not pay freight on this because the product is defective,
051503 - per above, ref SDS 0 1073, and the record on 000428. ref SDS 5 0001
051504 -
051505 -     [On 000818 MBNA wants customer to pay for vendors defective work.
051506 -     ref SDS 14 E766
051507 -
051508 -
051509 -  ..
051510 - Omnibook 4150 Purchased Notebook Computer
051511 -
051512 - We decided to procede with purchasing the Omnobook 4150 per the
051513 - specification we developed on 000428 that includes the 3Com PCMCIA
051514 - network card. ref SDS 5 2744
051515 -
051516 - Jarmon will send order confirmation, and order will ship today, so we
051517 - will get it tomorrow.
051518 -
051519 - Used Visa First Card.
051520 -
051521 -     [On 000502 revised order, per reasons below. ref SDS 6 3111
051522 -
051523 -     [On 000503 order delayed. ref SDS 7 0001
051524 -
051525 -     [On 000504 problems configuring order. ref SDS 8 2365
051526 -
051527 -     [On 000508 received order, defects discovered. ref SDS 9 0873
051528 -
051529 -     [On 000509 more defects discovered, requested corrections.
051530 -     ref SDS 10 0001
051531 -
051532 -     [On 000511 vendor advised it cannot make corrections. ref SDS 11
051533 -     0001
051534 -
051535 -     [On 000512 received RMA from vendor. ref SDS 12 0001
051536 -
051537 -     [On 000519 only network card is on First Card statement.
051538 -     ref SDS 13 5544
051539 -
051540 -
051541 -
051542 -
051543 -
0516 -
0517 -
0518 - 1311 received confirmation order
0519 -
051901 - Received ref DRT 3 0001 from Jarmon submitting confirmation of order
051902 - #CG90616 with following elements...
051903 -
051904 -       H-P-F1649KT#ABA       (01)15A-02D *   40
051905 -       HP OMNIBOOK 4150 7/500 12GB 64 EA              3,246.86
051906 -
051907 -       SIT-STH1456/128B      (01)20K-01C *    5
051908 -       SIMPLE 128MB HP OMNIBOOK 4150  EA                189.65
051909 -
051910 -       SIT-STH1456/64B       (01)20G-11F *   21
051911 -       SIMPLE 64MB HP OMNIBOOK 4150 & EA                109.21
051912 -
051913 -       CDW-INSTALLLSOFTWARE  (01)SERVIC  * 2751-
051914 -       SOFTWARE LABOR                 EA                100.00
051915 -
051916 -       please partion the hard drive
051917 -       c-I and place the O/S on the
051918 -       I drive at I/00/02
051919 -       thanks
051920 -
051921 -       PWR-PM5ENRCD          (01)18C-05D *  197
051922 -       POWERQUEST PARTITION MAGIC V5. EA                 50.00
051923 -
051924 -       CDW-INSTALL           (01)COMAND  *  200-
051925 -       CDW INSTALL / CONFIGURATION    EA                  0.00
051926 -
051927 -       DUAL BOOT INSTALL: WINDOWS 2000
051928 -       License: WELCH CO.
051929 -       Custom Installation
051930 -
051931 -          This conflicts with understanding that the w2000 will be the
051932 -          only operating system on the unit. ref SDS 5 0748
051933 -
051934 -                                          SUB-TOTAL    3695.72
051935 -                                          SHIPPING       61.39
051936 -                                          SALES TAX        .00
051937 -                                          TOTAL DUE    3757.11
051938 -
051939 -
051940 -    [On 000502 CDW reports cannot configure 256 MB RAM, revised entire
051941 -    order. ref SDS 6 3111
051942 -
051943 -
051944 -
0520 -
0521 -
0522 - 1327 called Jarmen
0523 -
052301 - Advised that he needs to add the network card for $129. ref SDS 5 5772
052302 -
052303 - He will do this.
052304 -
052305 - Asked Jarmen to modify the invoice to elminate the reference to dual
052306 - boot, since this system should have only one operating system.
052307 -
052308 - Jarmen will do this.
052309 -
052310 -     [On 000519 only network card is on First Card statement.
052311 -     ref SDS 13 5544
052312 -
052313 -
052314 -
052315 -
052316 -
052317 -
052318 -
052319 -
052320 -
0524 -