CONTACTS 
0201 - Bootstrap Institute
020101 - Mr. Douglas C. Engelbart, Ph.D.

SUBJECTS
Bootstrap, SRI, 000324
Procedures Meeting Notes
Engelbart, Doug

0605 -
0605 -    ..
0606 - Summary/Objective
0607 -
060701 - Follow up ref SDS 71 0000, ref SDS 70 0000.
060702 -
060703 - Received feedback from Doug with corrections.  Doug commented on the
060704 - SDS methodology, and we reviewed the challenge of growing technology
060705 - advance while culture absorbs capabilities to augment work practices.
060706 - ref SDS 0 8484  In the PM Doug sent a letter to the team referencing
060707 - publications he and colleagues have issued which describe requirements
060708 - for the OHS. ref SDS 0 0528  Joe Williams sent a letter responding to
060709 - the request for corrections to the meeting record.  He provides
060710 - additional comments on his architecture for a DKR based on the record
060711 - of the meeting on 000324. ref SDS 0 8955  Received late word from
060712 - Eric; he has no changes for the record. ref SDS 0 4973
060714 -  ..
060715 - Submitted ref DIT 1 0001 to Doug linked to this record and providing a
060716 - link to the corrected record for the meeting on 000324. ref SDS 69
060717 - 0001   Called and notified Doug the corrected record is available for
060718 - distribution. ref SDS 0 2565
060719 - ..
060720 - Sent a note to Doug in PM explaining discussion with Mary.
060721 - ref SDS 0 4967
060722 -
060723 -     [On 000329 received edits from Eugene Kim. ref SDS 75 0001
060724 -
060725 -
060727 -  ..
0608 -
0609 - Discussion
061001 -  ..
061002 - Corrections to Record for Meeting on 000324
061003 -
061004 - Doug is reviewing the record of the meeting on 000324, ref SDS 69
061005 - 0001, submitted to him yesterday via my letter, ref DIP 10 0001, linked
061006 - to the letter, ref DIP 9 0001, transmitting the record for the meeting
061007 - on 000324, for initial comment to three (3) members of the team.
061009 -  ..
061010 - I advised of not having heard from anyone, so called Doug, since he
061011 - requested the meeting notes, in his letter yesterday. ref SDS 71 7280
061013 -  ..
061014 - Doug said the woman whose name I did not get is...
061015 -
061016 -
061017 -                         Su-Ling Yee
061019 -  ..
061020 - The name of the person who sat behind me is..
061021 -
061022 -                         Adam Cheyer
061024 -  ..
061025 - There is a bio on Adam that Henry van Eykan sent out a few days ago,
061026 - so asked him for Adam's bio. ref SDS 69 2079
061027 -
061028 -     Received a reply that says...
061029 -
061030 -     Adam Cheyer serves as director of the Advanced Products and
061031 -     Research group at VerticalNet, Inc. Previously, Adam was a Sr.
061032 -     Computer Scientist in SRI International's Artificial Intelligence
061033 -     Center (since 1993).  He is the chief architect of the Open Agent
061034 -     Architecture (OAA), a framework for integrating a community of
061035 -     software agents in a distributed environment. Within the context
061036 -     of multiagent systems, Adam has authored more than forty
061037 -     scientific publications, and developed fifteen distributed
061038 -     applications in various domains. Adam also founded and helped lead
061039 -     SRI's Computer Human Interaction Center (CHIC!), a group of
061040 -     multidisciplinary researchers focusing on advanced user
061041 -     interfaces. Adam has degrees in Artificial Intelligence from the
061042 -     University of California at Los Angeles and Brandeis University.
061043 -
061044 -
061045 -
061046 -
061048 -  ..
0611 -
0612 -
0613 - 1127 received letter
0614 -
061401 - Received ref DRT 1 0001 from Doug with corrections.
061402 -
061403 - Incorporated Doug's corrections...
061404 -
061405 -    Doug points out that Marcello Hoffman did not attend the meeting,
061406 -    ref DRT 1 6552, and does not say who sat next to Eugene Kim, so
061407 -    just removed this from the published record.
061409 -     ..
061410 -    WBI is explained. ref DRT 1 0867
061411 -    ..
061412 -    He wants investor changed to sponsor, etc. ref DRT 1 5096
061414 -     ..
061415 -    Open source is mentioned as needing advice, which is cited in the
061416 -    record already, so no change is made. ref DRT 1 3108
061417 -
061418 -
061419 -
061420 -
0615 -

SUBJECTS
OHS Open Hyperdocument System
Doug's Writings Alignment
Knowledge Management
Communication Manager COO at Executive Level
Communication Training Inadequate, Narrow
Training Helps Knowledge Worker Learning Curve
Intelligence Improves Meetings
Meetings Prepare with Notes Linked to Common History
Intellectual Capital Applying
Coordinated Information Services for a Discipline- Or Mission-Oriente
SDS Implements Ideas in Enbelgart's Paper Toward High Performance Org

3013 -
301401 -  ..
301402 - SDS Methodology Aligns with Doug's Goal on Knowledge Work
301403 -
301404 - Follow up ref SDS 71 7280.
301405 -
301406 - Doug asked what SDS means where he sees "ref.SDS..."
301407 -
301408 -    I explained the citation system uses different sources, and SDS is
301409 -    the internal source for the Schedule Diary System.
301410 -
301412 -  ..
301413 - Doug asked about the SDS program?
301414 -
301415 -    I explained SDS along the lines set out in the letter to Jon Bondy,
301416 -    ref DIP 1 0001, on 000306. ref SDS 59 3816
301417 -
301418 -       [On 0101011 SDS, Com Metrics, POIMS explained. ref SDS C1 VF4K
301419 -    ..
301420 -    We reviewed our discussion on 991222 explaining SDS
301421 -    implements Doug's ideas for using technology to augment
301422 -    intelligence, adding Communication Metrics. ref SDS 47 3977  Doug
301423 -    did not recall getting a letter, ref DIP 5 0001, also, submitted on
301424 -    this subject, dated 991222. ref SDS 47 6324
301425 -
301426 -       [On 001027 Doug advised SDS accomplishes a lot of his goals for
301427 -       an OHS/DKR. ref SDS A9 XV6F
301429 -  ..
301430 - Doug will send a letter to the team this evening with links to past
301431 - publications he and others have made that outline requirements for an
301432 - OHS.
301433 -
301434 -
301436 -  ..
3015 -
3016 -
3017 - 2233
3018 -
301801 - Received ref DRT 3 0001 from Doug explaining scope of OHS concepts
301802 - that have been evolving for almost thirty years toward a...
301803 -
301804 -                     Dynamic Knowledge Repository
301806 -  ..
301807 - ...developed in the 1972 paper...
301808 -
301809 -
301810 -         Coordinated Information Services for a Discipline- or
301811 -                     Mission-Oriented Community
301812 -
301813 -
301814 - ...received, ref OF 5 0001, which has some alignment with POIMS, also,
301815 - found on 991222 reviewing Doug's later paper in 1992. ref SDS 47 5360
301816 -
301817 -     [On 000405 Doug submits task outline vector. ref SDS 80 0001
301819 -  ..
301820 - Doug notes in his transmittal letter that in 1972 it had become very
301821 - apparent that "community" augmentation was to be of central
301822 - importance. ref DRT 3 1548
301824 -  ..
301825 - The notion of "community" anticipated emergence of the Internet and
301826 - the web as the main use of personal computers. ref OF 5 3600  It is a
301827 - short step from aiming to augment "community" to adding a metric for
301828 - "communication that makes community effective, which defines....
301829 -
301830 -
301831 -                      Communication Metrics
301832 -
301833 -
301834 - ...reported on 950327. ref SDS 8 8492
301836 -  ..
301837 - Doug defines....
301838 -
301839 -                       Knowledge Workshop
301840 -
301841 - ...as a technology environment that helps people do knowledge work.
301842 - ref OF 5 6674
301844 -  ..
301845 - "Knowledge" is not defined; Doug cites Drucker...
301846 -
301847 -       ...pointing out the importance of knowledge-work will produce a
301848 -       discontinuity in our cultural evolution of a scale commensurate
301849 -       with that of the industrial revolution. ref OF 5 5332
301851 -  ..
301852 - Listing references for support...
301853 -
301854 -       1. Peter F. Drucker. The Effective Executive . Harper & Row, New
301855 -          York. 1966 (XDOC -- 3074,) 13A, ref OF 5 4620
301856 -
301857 -       2. Peter F. Drucker. Age of Discontinuity: Guidelines to Our
301858 -          Changing Society . Harper & Row, New York. 1969. (XDOC --
301859 -          4247,) 13B, ref OF 5 0429
301860 -
301861 - ...which are not available for review in the piece.
301863 -  ..
301864 - Project might consider getting a presentation from cognitive science
301865 - to round out understanding on the meaning of "knowledge" and
301866 - "intelligence," which came up when Doug cited Bellinger's work on
301867 - 000307. ref SDS 61 3968
301869 -  ..
301870 - This issue, also, arose in the record on 000120. ref SDS 48 5063
301871 -
301872 -        [On 000328 sent letter to team on this. ref SDS 73 0001
301873 -
301874 -        [On 000504 Doug advised that NSF required definition of
301875 -        "knowledge" to support proposal for grant. ref SDS 86 5555
301877 -         ..
301878 -        [On 000518 Professor Mary Keeler presented explanation of
301879 -        "knowledge" from philosophy of Charles Peirce that in part
301880 -        addresses need for cognitive science support. ref SDS 89 8439
301882 -  ..
301883 - On 931130 Drucker's work was reviewed in the record, showing...
301884 -
301885 -          The basic capital resource, the fundamental investment, but
301886 -          also the cost center of a developed economy, is the knowledge
301887 -          worker who puts to work what he has learned in systematic
301888 -          education, that is, concepts, ideas, and theories, rather
301889 -          than the man who puts to work manual skill or muscle.
301890 -          ref SDS 5 7720
301891 -
301892 - ...which aligns closely with Doug's point, see below. ref SDS 0 3971
301894 -  ..
301895 - Drucker's presentation of "knowledge work" reviewed on 931130,
301896 - ref SDS 5 7720, was considered at that time in relation to management
301897 - practice. ref SDS 5 0570 and ref SDS 5 367U  Drucker does a good job
301898 - of explaining management primary responsibility for analysis,
301899 - ref SDS 6 XM9G, and then applies this responsiblity to improve
301900 - productivity using knowledge. ref SDS 6 9666
301902 -  ..
301903 - Doug's reference to Drucker's early writing recognizing the role of
301904 - "knowledge work" in productivity contrasts with research on knowledge
301905 - management reported for 990213 and showing experts do not cite
301906 - Drucker, do not define "knowledge, make no evident distinttion between
301907 - knowledge and information, and offer no guidance on how "management"
301908 - applies to knowledge. ref SDS 37 0001
301909 -
301910 -
301911 -
3020 -

SUBJECTS
Engelbart Knowledge Convert Information Minute by Minute, Hour by Hou
Details Control Microcosm of Details Improves Productivity
Handlng Daily Working Information Improved, Minute by Minute Hour by
Improve Handling Daily Working Information, Doug Engelbart
Daily Working Information Product Idea Every Handles Information Comp
Improve Handling Daily Working Information, Define KM
Knowledge Workshop Improves Handling Daily Working Information, Doug
Coordinated Information Services for a Discipline- Or Mission-Oriente
Organizational Memory Who What When Where Why How; 901011

4811 -
481201 -  ..
481202 - Knowledge Workshop Daily Information Meetings Calls Documents
481203 - Doug's paper explains "knowledge work"
481204 -
481205 - "Knowledge Workshop" is described as improving...
481206 -
481207 -        ...daily handling of working information -- notes, things-to-do
481208 -        lists, memos, letters, designs, plans, budgets, announcements,
481209 -        commentary, proposals, reports, programs, documentation,
481210 -        item-control catalogs, etc.  And before it can sensibly be of
481211 -        much value, we believe that a Workshop has to provide for the
481212 -        grubby cut-and-try detail involved in the minute-by-minute,
481213 -        day-after-day worker's handling of this information: in its
481214 -        composition, studying, commenting upon, arguing about,
481215 -        modifying, communicating, publishing, presenting, etc.
481216 -        ref OF 5 0814
481218 -  ..
481219 - The paper mentions "...graphic portrayals of subject matter," without
481220 - explanation. ref OF 5 SG5K   Under the heading of "Collaborative
481221 - Dialogue, cross-referencing and indexing are mentioned, also, without
481222 - explanation. ref OF 5 5H6H  Doug's later 1992 paper explained goals of
481223 - catagorizing for OHS/DKR, reviewed on 991222. ref SDS 47 EO6M
481225 -           ..
481226 -          [On 001027 Doug indicated SDS supports KM effectively.
481227 -          ref SDS A9 XV6F
481229 -           ..
481230 -          [On 001116 similar scope for DKR. ref SDS B1 JO3F
481232 -           ..
481233 -          [On 011102 examples of Traction work product show support for
481234 -          Doug's ideas. ref SDS C2 KV6K
481236 -           ..
481237 -          [On 020608 knowledge define case study hard for people to
481238 -          grasp, ref SDS C7 CC6J; philosophy grounding for "Knowledge
481239 -          Management" reviewed 050115, ref SDS D3 SF5K, correlates with
481240 -          cognitive science reviewed 960518, ref SDS 15 GS58,
481241 -          management tasks considered 000307, ref SDS 61 767G, and
481242 -          physical science locality principle power of knowledge
481243 -          predicts and controls the future, reviewed on 040312,
481244 -          ref SDS D1 YH4G
481246 -           ..
481247 -          [On 030308 MyLiftBits Microsoft project managed by Gordon
481248 -          Bell seems to support some of the scope Doug calls out.
481249 -          ref SDS C8 NP35
481250 -
481251 - "Knowledge Workshop" in this 1972 paper seems similar to knowledge
481252 - environment and knowledge base that explain OHS in Doug's later paper
481253 - in 1992, reviewed on 991222. ref SDS 47 0784 and ref SDS 47 IS4K
481255 -  ..
481256 - Drucker is cited for drawing attention to knowledge work, per above.
481257 - ref SDS 0 0192
481259 -  ..
481260 - This scope reflects long standing objectives for computers to help
481261 - people "think," reviewed on 880726, ref SDS 1 MH8N, and on 950710 from
481262 - Landauer's book. ref SDS 10 3387  Review on 960304 of a 1945 article
481263 - "As We May Think" by Vannevar Bush shows strong support for Doug's
481264 - ideas on useful technology to manage the record of daily work in a
481265 - manner that saves lives, time, and money. ref SDS 13 UX6F
481267 -  ..
481268 - On 000223 Henry van Eykan asked the Colloquium how to organize to
481269 - improve handling of daily working information, ref SDS 56 1254,
481270 - indicating this is an important need customers have that creates
481271 - demand for stronger tools.
481273 -  ..
481274 - On 000227 Eric Armstrong explained advantages of connecting daily
481275 - working information to relevant history for saving time. ref SDS 57
481276 - 1248
481278 -  ..
481279 - On 960924 Max Blodgett at USACE observed that people have to write
481280 - some things down for deliberative analysis once in awhile. ref SDS 19
481281 - IJ5P
481283 -  ..
481284 - On 970107 President of Dutra Engineering, noted SDS manages details
481285 - better than other methods. ref SDS 21 4953  On 970328 US Army Corps of
481286 - Engineers issued a report, received on 970418, ref SDS 23 3368, that
481287 - supported Bob's assessment, noting that Communication Metrics provides
481288 - an "Intelligence" capability for daily management. ref DRP 4 6172
481289 -
481290 -     [On 000328 NASA used TQM, faster, better cheaper, to cut corners
481291 -     on good practice for handling daily work information, called
481292 -     engineering management, resulted in continual failure, i.e.,
481293 -     bumbling. ref SDS 74 0672
481295 -      ..
481296 -     [On 000330 Marcello Hoffman cited Doug's work the past 40 years as
481297 -     defining knowledge management. ref SDS 76 0713
481299 -      ..
481300 -     [...Augment was a system Doug developed at SRI. ref SDS 76 2075
481302 -      ..
481303 -     [On 000331 Jack Park submits article leading to analysis on
481304 -     growing new market for knowledge management. ref SDS 77 6887
481306 -      ..
481307 -     [On 000404 Eric Armstrong proposes DKR capture associated ideas
481308 -     easily and naturally, without having to "change context" to
481309 -     another document to do so. ref SDS 78 4561
481311 -      ..
481312 -     [On 000405 Jack Park asks Colloquium about including journal in
481313 -     DKR. ref SDS 79 2928
481315 -      ..
481316 -     [On 000405 Eric says journal does not harm DKR, but value is not
481317 -     settled. ref SDS 79 1972
481319 -      ..
481320 -     [On 000420 SRI "seed" team for DKR reports engineers who created
481321 -     tools to connect information do not use their tools because email
481322 -     seems fast and easy. ref SDS 83 4911
481324 -      ..
481325 -     [...SRI project team could not explain purpose of KM. ref SDS 83
481326 -     5555
481328 -      ..
481329 -     [On 000423 ask how editor spec supports KM. ref SDS 84 1521
481331 -      ..
481332 -     [On 000504 Eugene Kim provides use case analysis on how technology
481333 -     for the OHS can improve productivity of specific knowledge tasks.
481334 -     ref SDS 85 0784
481336 -      ..
481337 -     [On 000517 SDS used minute by minute, hour by hour to add
481338 -     intelligence to information and the practice of daily management.
481339 -     ref SDS 88 5073
481341 -      ..
481342 -     [On 000518 presentation by Professor Mary Keeler explained
481343 -     philosophy of Charles Peirce who argued that knowledge requires
481344 -     continual experience to refine accuracy of understanding.
481345 -     ref SDS 89 3528
481347 -  ..
481348 - Doug's explanation of knowledge management may address issues on DKR
481349 - scope set out in the record of the first post-Colloquium meeting of
481350 - the project team held at SRI on 000324. ref SDS 69 3611
481352 -  ..
481353 - As well, on 000307 Doug pointed the team to Bellinger's work who says
481354 - knowledge requires capture of daily work information. ref SDS 61 4012
481355 - Another source in the same record says this is hard work. ref SDS 61
481356 - 4472
481358 -  ..
481359 - The scope of work Doug describes might be summarized as....
481360 -
481361 -                          analysis
481362 -
481363 - ...which Drucker urges is a core responsibility of management, see
481364 - review on 931130. ref SDS 6 7911  "Analysis" is an important part of
481365 - "intelligence" that converts information into knowledge, defined in
481366 - POIMS. ref OF 1 0561
481367 -
481368 -     [On 000405 Jack Park requests analysis from project team on
481369 -     whether opinion should in the DKR. ref SDS 79 2928
481371 -  ..
481372 - CEOs fail because they don't like to handle daily working information,
481373 - according to an article in Fortune reviewed on 990625. ref SDS 40 7344
481375 -  ..
481376 - On 980307 Andy Grove at Intel urges executives to take copious notes
481377 - to remove ambiguity of mental maps that cause mistakes and reduce
481378 - earnings. ref SDS 29 3668
481380 -  ..
481381 - POIMS calls working information from daily details...
481382 -
481383 -
481384 -                     Intellectual Capital
481385 -
481386 -
481387 - ...that is invested through the plan, perform, report management
481388 - cycle. ref OF 1 1101
481389 -
481390 -
481392 -  ..
481393 - Intelligence Makes Meetings Productive
481394 -
481395 - Doug cites advantage of reviewing the record online. ref OF 5 6438
481396 -
481397 -
481398 -                    Research Intelligence
481399 -
481400 -
481401 - ...is explained, ref OF 5 0222, which aligns with his later paper in
481402 - 1992, reviewed on 991222. ref SDS 47 8064
481404 -  ..
481405 - Doug reports that in 1972 television was used, ref OF 5 2029, to
481406 - display "intelligence" information for making meetings productive.
481407 - ref OF 5 0980
481409 -      ..
481410 -     On 940114 article reported meetings were still a productivity
481411 -     problem. ref SDS 7 2290  On 960205 report managers waste 70% of
481412 -     day in unproductive meetings. ref SDS 12 5222  On 000120 DKR aims
481413 -     to improve productivity of meetings, ref SDS 48 3071
481415 -  ..
481416 - Doug describes "obvious benefits", ref OF 5 4034, which aligns with
481417 - report on 990907 by Dave Vannier at Intel that Communication Metrics
481418 - has self-evident benefits. ref SDS 41 0149  On 981104 this was
481419 - described as "pretty neat." ref SDS 34 4320
481420 -
481421 -
481422 -
4815 -

SUBJECTS
Communication Manager Saves Time So Managers Have Time to Think
Communication Manager Embarrasses Leader who Should be Communication
Good Management Defined Intelligence Memory Organization Analysis Ali
Discipline New Work Role Needed for Implementation Doug Calls for Wor
Com Manager Title Name Other than Com Manager
Knowledge Worker Communication Manager Adds Intelligence to Informati
Specialist Skills Professional Role Use SDS Like Pilot Flies Airplane

6309 -
631001 -  ..
631002 - Intelligence Saves Money; Builds Faith in New Paragigm Com Manager
631003 - Knowledge Workshop Requires Expertise, Training Workshop Architect
631004 - Ignorance, Fear, Denial Restrain Adding Intelligence to Management
631005 - Technology Has Reached State Where Knowledge Work Role is Essential
631006 -
631007 - Follow up ref SDS 65 1914.
631008 -
631009 - In the 721212 article, Doug advises that "special expertise" is needed
631010 - to help people through the learning curve. ref OF 5 5123
631011 -
631012 -     [On 000406 Doug noted importance of providing new tools and
631013 -     methods at a rate people can absorb them. ref SDS 81 0375
631015 -      ..
631016 -     [On 001017 Doug proposes support team for NIH project. ref SDS A6
631017 -     01DP
631019 -      ..
631020 -     [On 001025 OHS Launch Plan specifies support by a Knowledge
631021 -     Integrator. ref SDS A8 8094
631023 -      ..
631024 -     [On 001222 Gary Johnson supports Knowledge Expert. ref SDS B5 DW5I
631026 -  ..
631027 - Doug argues in his article that technology has reached a state where a
631028 - coherent discipline is needed; people must take on the challenge of
631029 - becoming "Workshop architects" who enable distributed collaboration.
631030 - ref OF 5 0P6L
631031 -
631032 -     [On 001219 POIMS presents 8 steps for a new professional work role
631033 -     and academic discipline to improve management productivity by
631034 -     improving human memory using SDS. ref SDS B3 QT6F and, ref SDS B3
631035 -     4W4L
631037 -      ..
631038 -     [On 020217 Gary seems to cite Doug's 1972 article reviewed here,
631039 -     to suppor proposition that deployment is major challenge, rather
631040 -     than further tool development. ref SDS C5 DY7J
631042 -  ..
631043 - This aligns with report by PG&E that support is helpful to apply
631044 - technology for handling daily working informtion. ref DRP 3 0003  On
631045 - 970328 USACE found this expertise saves money. ref DRP 4 8449 The New
631046 - World Order... explains advantage of work role using special
631047 - expertise. ref OF 3 4305
631048 -
631050 -                        ..
631051 -                       Communication Analyst
631052 -
631054 -  ..
631055 - On 890324 Tudor Engineers found technology to manage daily details was
631056 - "gold plated" and "overkill" -- accurate information is risky because
631057 - deniability is hampered. ref SDS 2 6894
631059 -  ..
631060 - On 910418 Intel was developing capability to handle daily information;
631061 - it was the rationale for increased computer power. ref SDS 11 8943
631063 -  ..
631064 - On 911123 technology to handle working information conflicted with
631065 - "feel good" management -- executives like to work by conversation that
631066 - provides deniability. ref SDS 3 0477
631068 -  ..
631069 - On 911130 Justice Stanley Mosk on the California Supreme Court was
631070 - pleased technology can implement legal practice to discover small
631071 - problems early, so that big mistakes are avoided which cause lawsuits.
631072 - He felt the courts are clogged with too many unnecessary disputes.
631073 - ref SDS 4 5006
631074 - ..
631075 - On 950110 PG&E reported technology to handle daily working
631076 - information improved management more than any other method in the past
631077 - 30 years. ref DRP 3 8444
631079 -  ..
631080 - On 950927 Intel gave up trying to use technology to handle daily
631081 - working information --- notebook computer was abandoned and manual
631082 - methods were used. ref SDS 11 7732
631084 -  ..
631085 - On 960507 Intel wanted to use pictures for managing the work instead
631086 - of analysis. ref SDS 14 1111
631088 -  ..
631089 - On 970418 US Army Corps of Engineers reported technology to handle
631090 - working information provides "intelligence" that improves management.
631091 - ref DRP 4 6172
631092 - ..
631093 - On 971008 US Army Corps of Engineers reported adding
631094 - "intelligence" to management saves a lot of money, 10:1. ref DRP 5
631095 - 0001
631097 -  ..
631098 - On 970624 commander didn't believe that technology to handle daily
631099 - working information saves money, wants to expedite using conversation.
631100 - ref SDS 24 7388
631102 -  ..
631103 - On 980405 fear of accountability hampers use of technology to handle
631104 - working information. ref SDS 30 5065
631106 -  ..
631107 - On 980808 executive reports hard work and "problem handling" expertise
631108 - (i.e., verbal skill getting people to say "yes"), solves information
631109 - overload, "intelligence" is not necessary to handle daily working
631110 - information. ref SDS 32 3379
631111 - ..
631112 - On 981007 counsel for US Army Corps of Engineers confirmed cost
631113 - savings from using technology for handling daily working information.
631114 - ref SDS 33 7315
631116 -  ..
631117 - On 990127 HQUSACE reported "common sense" prevented belief that
631118 - technology to handle daily information saves money. ref SDS 36 5655
631120 -  ..
631121 - On 991213 NSF cited knowledge management dilemma without offering a
631122 - clue that anyone at NSF understands the dilemma, which is in fact the
631123 - central dilemma of the KM effort. ref SDS 45 9144
631125 -  ..
631126 - On 991217 conference on knowledge management revealed that no one at
631127 - the conference could explain knowledge management. ref SDS 46 5529
631128 -
631129 - ..
631130 - This record seems to show that using technology to augment human
631131 - capabilities to handle daily working information saves a lot of money,
631132 - but people prefer the advantage of deniability to avoid accountability
631133 - rather than the extra money, until fear is overcome by enlightenment,
631134 - discussed in the NWO. ref OF 3 2220 and ref OF 3 5541
631136 -  ..
631137 - This gap between fear and faith, between ignorance and experience,
631138 - also, called "knowledge," answers Jon Winters question on 000315 about
631139 - why the important work that Doug began in the 60s, continued in the
631140 - 70s, 80s and now champions in the new millinneum, deserves support of
631141 - enlightened people everywhere. ref SDS 65 1914
631142 -
631143 -
631144 -
6312 -

SUBJECTS
Advocates for Change
Com Managers Senior People
Synergy between Learn Use Makes Complex Integrated Tools Blessing Ea
Steady Exposure Deliver Goods Save Time Money Enables People to Disc
Leadership Broader Vision Overcomes Fear of Change When Peopple Not
Transition Learn New Tools Need Interim Support Com Manager
Pilot Test Helps People Try New Tools
Money Fun Making Too Much Masks Need to Improve or Try SDS
Quantum Leap Needs Ambassadors of Change, Leadership Broader Vision
Transition Leader/Manager/Team To Communication Metrics Scope of Ser
Tool Sets Varied Difficulty Reduce Learning Curve
Ease of Use and Usefulness Interface
Culture Change Resisted Overcome by Relentless Pressure Converts Res
Language Culture Marketing Changes Attitudes Relentless Pressure Ass

8316 -
831701 -  ..
831702 - Pilot Testing Transitions to New Methods Requires Steady Exposure
831703 - Steady Exposure Enables People to Discover Power of New Methods
831704 - New Methods Require Warming-Up to Gracefully Give it a Try
831705 -
831706 - Doug's paper says...
831707 -
831708 -      ...a user needs a sort of warming-up process before gracefully
831709 -      giving something new a try.  ...in the right environment, he will
831710 -      "naturally" adopt successive stages of significant new Workshop
831711 -      techniques. This is facilitated by steady exposure to Workshop
831712 -      services; and it helps to have a variety of opportunities and
831713 -      materials to stimulate and support the "giving it a try" ...if a
831714 -      new stage of service is available in this "community way", a
831715 -      large number of people benefit from lower threshold of investment
831716 -      and determination needed to give it a try. ref OF 5 4485
831717 -
831718 -         [below, Doug may have this method in mind. ref SDS 0 M3W9
831720 -          ..
831721 -         [On 000921 Eric Armstrong proposes "ramping up" complexity to
831722 -         help new users become used to new tools gradually. ref SDS A2
831723 -         KT5F
831725 -          ..
831726 -         [On 001017 Doug proposes support team for NIH project.
831727 -         ref SDS A6 01DP
831729 -          ..
831730 -         [On 001025 OHS Launch Plan specifies support by a Knowledge
831731 -         Integrator. ref SDS A8 8094
831733 -          ..
831734 -         [On 001109 letter to project team supports recommendations for
831735 -         support and training to transition from information to a
831736 -         knowledge culture. ref SDS B0 8R8N
831738 -          ..
831739 -         [On 020131 Don Rumsfeld, Secretary of Defense, cites
831740 -         persistance for enabling improvement. ref SDS C4 KW9N
831742 -          ..
831743 -         [On 030524 3-layer architecture "steady-as-she-goes"
831744 -         delivering the goods that augment intelligence to save time
831745 -         and money enables transformation to new way of working.
831746 -         ref SDS C9 9X62
831748 -          ..
831749 -         [On 040615 case study cited and experience constructing ASB
831750 -         for SDS standard on intelligence support at aerospace company
831751 -         shows dilemma. ref SDS D2 WA5K
831753 -          ..
831754 -         [On 070419 experience at UCSF applying precision access with
831755 -         links in email. ref SDS D5 DI9F
831757 -  ..
831758 - On 991222 Doug's paper on groupware, also cited in his letter today,
831759 - ref DRT 3 0440, calls for pilot testing to demonstrate cost benefits.
831760 - ref SDS 47 5402
831762 -  ..
831763 - On 000317 submitted proposal to Colloquium on using seniors to help
831764 - pilot test technology for handling daily working information,
831765 - especially with respect to personal medical projects. ref SDS 66 0005
831767 -  ..
831768 - The Colloquium has not had time to address this opportunity.
831770 -  ..
831771 - Possibly the DKR project can pilot test using technology for handling
831772 - daily working information in order to learn how to design and produce
831773 - software that supports Knowledge Management.
831774 -
831775 -     [On 001018 architecture snag reported in developing Knowledge
831776 -     Management capability. ref SDS A7 GD6J
831777 -
831778 -
831779 -
831780 -
831781 -
831782 -
8318 -

SUBJECTS
Property Rights in Knowledge Organization
Commercial Viability Ownership Investment Risk
Development Investment Risk
Stable Capability Needed Improve Productivity Absorb into Work Practi
Over-Shoulder Training, 000227
Tool Sets Varied Difficulty Reduce Learning Curve
Collaboration Documents OHS/DKR Collective Intelligence to Improve Co
Collaboration Shared Documents OHS/DKR Collective Intelligence to Imp
Documents Collaborate Prepare Everybody Contribute Collective IQ Dou

AM11 -
AM1201 -  ..
AM1202 - Stable Knowledge Foundation Supports Rapid High Level Evolution
AM1203 -
AM1204 - In the discussion with Doug this morning, per above, ref SDS 0 0853,
AM1205 - we reviewed the Knowledge Management dilemma of constantly evolving
AM1206 - tools for improvement prevents people from making any meaningful
AM1207 - improvement, because there is not enough time for work practices to
AM1208 - evolve with the tools, discussed with Morris on 960701. ref SDS 16
AM1209 - 0897  This record suggests that a breakthrough in knowledge tools is
AM1210 - essential for better productivity, and then there must be a long
AM1211 - period of time when the new tools are held stable both so that people
AM1212 - can learn to adjust work practices, and so that the work product can
AM1213 - be accessed continually over the long sweep of history, since that is
AM1214 - the power of knowledge.
AM1216 -  ..
AM1217 - The alphabet has been a stable information technology for thousands of
AM1218 - years.  "Cat" is spelled the same today as yesterday, last year, 100
AM1219 - years ago.  Stability makes information management effective, which is
AM1220 - why the alphabet is a powerful and explosive technology that lifts
AM1221 - civilization, like nothing before or since, reported on 991108.
AM1222 - ref SDS 44 5628  On 970222 Larry Ellison with Oracle observed during a
AM1223 - professional event that there should be something more computers can
AM1224 - do to help people think, remember and communicate besides creating
AM1225 - documents that look good with wordprocessing and spreadsheets.
AM1226 - ref SDS 22 3967  Ellison's goal fits the model of SDS for
AM1227 - transitioning from "documents" to "knowledge space," explained in
AM1228 - POIMS. ref OF 8 079L  SDS lifts the capacity to think, remember and
AM1229 - communicate with an innovation that enhances alphabet technology by
AM1230 - integrating time and information, using a spreadsheet for knowledge
AM1231 - space.  Just as the alphabet laid down a foundation for information
AM1232 - technology that has lasted for two millenia, culminating in
AM1233 - wordprocessing and spreadsheets, noted by Ellison, SDS enables
AM1234 - transformation from information to a culture of knowledge that lifts
AM1235 - civilization to a new plateau, noted in POIMS. ref OF 9 6528
AM1237 -  ..
AM1238 - Like the alphabet, SDS foundational technology for knowledge requires
AM1239 - a period of stability for re-tooling skills and discovering deployment
AM1240 - strategies using Communication Metrics, as occurred with the alphabet
AM1241 - evolving information technology over thousands of years.  Without both
AM1242 - a breakthrough to get beyond information, and then stability in tools
AM1243 - for knowledge there will be no improvement in productivity, because
AM1244 - people avoid the effort of transformation by working on familiar
AM1245 - things in familiar ways using information technology, noted by Grove,
AM1246 - reviewed on 980307. ref SDS 28 3740
AM1247 -
AM1248 -       [On 010908 Jack Park noted cultural viscocity that takes time to
AM1249 -       overcome. ref SDS B9 YF5O
AM1251 -  ..
AM1252 - Doug recalled asking about Communication Metrics when we talked late
AM1253 - last year, on 991222. ref SDS 47 7H5H  He noted today that alphabet
AM1254 - technology is not a target of his goal and theory for collective
AM1255 - intelligence to improve collaboration.  Review of Doug's work on
AM1256 - 991222 supports his comments today that the scope of SDS is different
AM1257 - from OHS/DKR. ref SDS 47 0786  Doug said that the Open Hyper-document
AM1258 - System (OHS) seeks better technology for collaborating on creating
AM1259 - documents, and the Dynamic Knowledge Repository (DKR) stores and
AM1260 - retrieves documents when needed.
AM1261 -
AM1262 -       [On 001027 Doug indicated SDS accomplishes more objectives for
AM1263 -       KM than other methods. ref SDS A9 XV6F
AM1265 -        ..
AM1266 -       [On 020128 Doug advised that SDS is different from SRI
AM1267 -       technology developed for Augment NLS. ref SDS C3 IK96
AM1269 -        ..
AM1270 -       [On 030808 Pat Lincoln reported that SDS is different from work
AM1271 -       at SRI on developing technology and methods for improving
AM1272 -       collaboration. ref SDS D0 S67H
AM1274 -  ..
AM1275 - Doug said a high rate of evolution is needed for technology to solve
AM1276 - world problems through collaboration for collective intelligence.
AM1277 - This goal for the OHS/DKR was cited on 000120. ref SDS 48 1215 and
AM1278 - ref SDS 48 HV3L The vision for Doug's Bootstrap organization lists
AM1279 - "Challenges of an exponential scale require an evolutionary coping
AM1280 - strategy of commensurate scale on a cooperative cross-disciplinary,
AM1281 - international, cross-cultural level." ref SDS 47 JW8J  Doug discussed
AM1282 - a high rate of technology evolution and improvement in his paper on
AM1283 - groupware published in 1992, which he recommended for review on 991222
AM1284 - for understanding the goals of the OHS/DKR effort presented during the
AM1285 - Colloquium at Stanford.  The abstract calls for massive changes to
AM1286 - capabilities, ref SDS 47 0366, and this is accomplished using an ABC
AM1287 - improvement process that continually evolves new solutions.
AM1288 - ref SDS 47 3961
AM1289 -
AM1290 -     [On 000509 Paul Fernhout reviews Bootstrap strategy of endless
AM1291 -     levels of change. ref SDS 87 4514
AM1293 -      ..
AM1294 -     [On 000920 people want bad management to succeed because they fear
AM1295 -     making investment to learn tools that are not stable, ref SDS A1
AM1296 -     T33H, per Eric Armstrong next day on 000921. ref SDS A2 5W4N
AM1298 -      ..
AM1299 -     [On 001123 Paul worries about complexity from expanding
AM1300 -     technology. ref SDS B2 9I6K
AM1302 -      ..
AM1303 -     [On 001219 Paul worries about exponential growth of technology.
AM1304 -     ref SDS B4 9I6K
AM1306 -      ..
AM1307 -     [On 010223 Intel reports at world conference in Paris that telecom
AM1308 -     industry is going bankrupt because it is not implementing
AM1309 -     anything. ref SDS B6 FM6J and ref SDS B6 W56J
AM1311 -      ..
AM1312 -     [On 011003 Eric Armstrong overwhelmed by choices, wants rating
AM1313 -     system for explosion of technology. ref SDS C0 QK9J
AM1315 -      ..
AM1316 -     [On 0111102 Doug concerned about maintaining stable links.
AM1317 -     ref SDS C2 OU4M
AM1319 -      ..
AM1320 -     [On 011102 report on meeting with Doug on 000322, a week before
AM1321 -     this call, Doug wanted capability to evauluate systems because
AM1322 -     amount of technology overwhelming. ref SDS C2 CF6L
AM1324 -  ..
AM1325 - We reviewed the need to provide people with advanced capability that
AM1326 - augments intelligence, enabled by SDS (see POIMS, ref OF 1 HO4H), but
AM1327 - also to give people time, training and support to absorb a new way of
AM1328 - working by re-tooling personal work practice to enable Communication
AM1329 - Metrics.  A balance is needed between advancing underlying knowledge
AM1330 - tools and using the tools to improve other things, like designing a
AM1331 - better car, inventing a cure for aids, improving work on the farm,
AM1332 - etc., as related on 960823. ref SDS 18 4747  This requires a strong,
AM1333 - stable underlying knowledge tool, like the alphabet, but improved by
AM1334 - integrating time management with traditional information technology,
AM1335 - as explained on 970919. ref SDS 26 EP5O
AM1337 -       ..
AM1338 -      [On 000725 met with Pat Lincoln at SRI on this point. ref SDS 95
AM1339 -      0WD3
AM1341 -       ..
AM1342 -      [On 000624 letter to professor Mary Keeler at UW on improving
AM1343 -      productivity by improving alphabet technology. ref SDS 90 WB7G
AM1345 -       ..
AM1346 -      [On 000801 letter to LANL on stable KM technolgy. ref SDS 97 8U6F
AM1348 -       ..
AM1349 -      [On 000812 need for stable knowledge base accessible by legacy
AM1350 -      tools cited in DKR correspondence. ref SDS 98 GP3N
AM1352 -       ..
AM1353 -      [On 000921 Eric Armstrong explained people will not learn to use
AM1354 -      technology that manages complexity unless the technology is
AM1355 -      stable, so the investment to learn has a chance to be rewarded.
AM1356 -      ref SDS A2 5W4N
AM1358 -       ..
AM1359 -      [On 010822 Jack Park relates objective of OHS to evolve.
AM1360 -      ref SDS B8 XX4O
AM1362 -       ..
AM1363 -      [On 020522 professor Brad DeLong at UCB comments thoughtfully
AM1364 -      about balancing benefits of free enterprise to innovate, and need
AM1365 -      for stability of underlying knowledge tools. ref SDS C6 KE6N
AM1366 -
AM1368 -  ..
AM1369 - Open Source Solves Scale Issue - Magnitude of Task Needs Many Hands
AM1370 -
AM1371 - Follow up ref SDS 69 3055, ref SDS 69 7371.
AM1372 -
AM1373 - We reviewed the need for resources to support the OHS/DKR project,
AM1374 - called out in the planning to budget the project on 000324.
AM1375 - ref SDS 69 5482 and ref SDS 69 2640
AM1377 -  ..
AM1378 - Who pays for the time required to attend meetings, develop code and
AM1379 - otherwise perform the difficult work of creating effective knowledge
AM1380 - capability?  Similarly, who pays for experimenting to establish cost
AM1381 - savings, reviewed with Intel on 990527. ref SDS 39 5672
AM1382 -
AM1383 -     [On 000406 project management discussed at SRI. ref SDS 81 644J
AM1385 -      ..
AM1386 -     [On 000419 Doug sent a letter to the project identifying funding
AM1387 -     as critical activity. ref SDS 82 1540
AM1389 -      ..
AM1390 -     [On 000423 Eric explains reality of economics. ref SDS 84 4561
AM1392 -      ..
AM1393 -     [On 000509 Eric reviews need for revenue. ref SDS 87 0784
AM1395 -      ..
AM1396 -     [On 000825 Doug plans to secure funding to finance production
AM1397 -     coding. ref SDS A0 C8W5
AM1399 -  ..
AM1400 - Doug feels the magnitude of the job to create an OHS exceeds the
AM1401 - resources of any one organization, plus organizational culture and
AM1402 - demands of markets require attention to what will "sell," rather than
AM1403 - what will improve productivity of knowledge work, a large part being
AM1404 - "management."
AM1406 -  ..
AM1407 - Review on 991108 shows that managers like talking and listening rather
AM1408 - than analysis, because it seems fast and easy, it is entertaining, and
AM1409 - there is deniability that seems to reduce accountability. ref SDS 44
AM1410 - 4505, for example...
AM1411 -
AM1412 -       Fred told me that Mary got an email from Tommy saying Frank
AM1413 -       heard in the meeting last week that the $1M mistake wasn't our
AM1414 -       fault, so I don't have to revise the spreadsheet again.
AM1416 -        ..
AM1417 -       Where's the email?
AM1419 -        ..
AM1420 -       Our policy is to delete email, but Mary checked with Helen and
AM1421 -       she remembered Mary saying she got an email from Bill, and Mary
AM1422 -       said she never gets anything from Bill, so she is sure it was
AM1423 -       from Tommy.
AM1424 -       ..
AM1425 -       What does Tommy say?
AM1427 -        ..
AM1428 -       He doesn't remember, but feels Helen has a good memory, and to
AM1429 -       check with her.
AM1431 -        ..
AM1432 -       What about Frank?
AM1434 -        ..
AM1435 -       He's on vacation.
AM1437 -  ..
AM1438 - This is what we are trying to "augment."
AM1440 -  ..
AM1441 - In his letter received this evening, Doug cites experience in the 80s
AM1442 - showed that developing effective technology for handling daily work
AM1443 - information, per above, ref SDS 0 3971, is much bigger than any one
AM1444 - company or product line can accomplish, and led him to leave MDC in
AM1445 - '89 in order to launch Bootstrap. ref DRT 3 8455
AM1447 -  ..
AM1448 - Doug feels that the scale of the work to be performed, and cultural
AM1449 - viscosity that resists improving management, dictates Open Source
AM1450 - development to draw on a broad range of resources, as set out in
AM1451 - preliminary planning reported in the record of the meeting on 000324.
AM1452 - ref SDS 69 7371
AM1454 -  ..
AM1455 - I concur that organizational culture inhibits improving management,
AM1456 - based on Christensen's book "Innovator's Dilemma" reviewed on 990527.
AM1457 - ref SDS 39 5258
AM1458 -
AM1460 -  ..
AM1461 - Breakthrough in Knowledge Work Hard to Believe
AM1462 -
AM1463 - A breakthrough in the ability to create knowledge enhances business,
AM1464 - government, education, health, science, engineering, management, and
AM1465 - other traditional disciplines. The alphabet has been the core of
AM1466 - knowledge work for 2,000 years, see POIMS, ref OF 1 1299  SDS improves
AM1467 - this foundation by enabling an "intelligence" process that converts
AM1468 - information into knowledge, see POIMS, ref OF 1 6649, and NWO.
AM1469 - ref OF 3 42MG  A stronger, stable knowledge capability enables a
AM1470 - culture of knowledge where a lot of people to eventually adopt new
AM1471 - practices that improve productivity, i.e., saves time and money, per
AM1472 - above. ref SDS 0 8484  I call this Communication Metrics, which falls
AM1473 - within the broad umbrella of Knowledge Management (KM).
AM1475 -  ..
AM1476 - Augmenting alphabet technology is the key strategy, i.e., the rosette
AM1477 - stone, for the intelligence process that enables continual improvement
AM1478 - that Doug seeks to solve world problems using Knowledge Management.
AM1479 - per our telecon on 991222. ref SDS 47 1550
AM1481 -  ..
AM1482 - Doug disagreed that enhancing alphabet technology is a significant
AM1483 - breakthrough in knowledge work that augments human intelligence.  He
AM1484 - feels this is not an good path for accomplishing his goals for
AM1485 - enabling people improve knowledge work.  Doug advised he has not had
AM1486 - time to review POIMS and NWO, due to limited bandwidth, reported on
AM1487 - 000223, ref SDS 55 3774, but noted that nobody else has proposed
AM1488 - improving knowledge work by enhancing alphabet technology.
AM1489 -
AM1490 -     [On 000624 sent letter to Mary Keeler, a professor of philosophy
AM1491 -     whom Doug invited to address DKR team at SRI on 000518, asked Mary
AM1492 -     for support on concept of enhancing alphabet. ref SDS 90 1534
AM1494 -      ..
AM1495 -     [On 000627 discussed with Jack Park. ref SDS 91 6560
AM1497 -      ..
AM1498 -     [On 000716 Professor Joe Ransdell reported that SDS supports
AM1499 -     scientific process of discovery. ref SDS 93 0192
AM1501 -      ..
AM1502 -     [On 000721 Professor Ransdell reported SDS improves understanding.
AM1503 -     ref SDS 94 E2FY
AM1505 -      ..
AM1506 -     [On 000727 Cliff Joslyn, Doug, and members of the DKR team asked
AM1507 -     how alphabet technology can be enhanced to support KM. ref SDS 96
AM1508 -     346I
AM1510 -      ..
AM1511 -     [On 071113 Jack Park submits paper explaining power of alphabet
AM1512 -     technology to advance civilization. ref SDS D6 PH4K
AM1514 -  ..
AM1515 - I urged that stepping from information to knowledge follows the model
AM1516 - that advanced from orality to literacy.  The alphabet made information
AM1517 - technology the engine of civilization once a stable means was found to
AM1518 - craft, convey and preserve information accurately, shown by research
AM1519 - on 991108. ref SDS 44 5628  After 2,000 years, a new breakthrough now
AM1520 - provides a stable means of moving from information to knowledge.
AM1521 -
AM1522 -     [On 010622 Douglas Lenat recognizes that alphabet technology makes
AM1523 -     people superhuman. ref SDS B7 N668
AM1525 -  ..
AM1526 - Without stable knowledge tools, nothing ever gets applied in
AM1527 - sufficient measure to augment anything.  Every advance in the latest
AM1528 - technology has two or three mistakes, and several really useful
AM1529 - features are removed because someone didn't know that people in the
AM1530 - field, i.e., customers, figured out how to use something productively
AM1531 - in a way that isn't obvious and nobody anticipated. Change that is not
AM1532 - productive drives people to rely on guess and gossip, rather than the
AM1533 - dynamic data base management program, because it seems safer and
AM1534 - easier in a dynamic world.
AM1535 -
AM1536 -     [On 000509 Paul Fernhout reviews Bootstrap strategy of continual
AM1537 -     change in knowledge tools. ref SDS 87 4514
AM1538 -
AM1539 -
AM1540 -
AM1541 -
AM16 -

SUBJECTS
Tool Sets Varied Difficulty Reduce Learning Curve
Breakthrough in Knowledge Capability Impossible
Breakthroughs SDS Design
Design Unique Communication Metrics
Secret SDS Only KM Design, 000425
Breakthrough SDS Design Yields Breakthrough Productivity
Knowledge Space Replace Documents
Usefulness Primary Design Criteria
Design Breakthrough SDS Stable Yields Productivity Breakthrough
Stable KM Technology Improves Productivity Need Breakthrough SDS

AY12 -
AY1301 -  ..
AY1302 - Culture of Knowledge Only Path from Information to Knowledge
AY1303 - Tool Sets Proposed to Solve KM Delimma of No Time to Learn Tools
AY1304 - Productivity Improved by Applying Stable Tools to Create Knowledge
AY1305 -
AY1306 - We discussed the goal to foster a culture of knowledge for advancing
AY1307 - beyond information technology, requires a stable foundation of new
AY1308 - methodologies, per above, ref SDS 0 8484, to overcome inertia of
AY1309 - traditional practice, discussed on 990527, ref SDS 39 1233, and
AY1310 - commonly called paradigms.
AY1312 -  ..
AY1313 - A simple, powerful "breakthrough" for knowledge, that strengthens
AY1314 - literacy by adding "intelligence" to management, see discussion above,
AY1315 - ref SDS 0 9975, can break "out of the box" for traditional technology
AY1316 - (IT) that causes information overload, which reduces productivity by
AY1317 - continually changing tools, as related in the discussion at Intel on
AY1318 - 960721, ref SDS 17 0893, citing a prior meeting at Intel on 950927
AY1319 - that showed a big improvement is needed in productivity in order to
AY1320 - get people to switch from comfortable, familiar methods to use SDS
AY1321 - technology for knowledge work. ref SDS 11 4218
AY1322 -
AY1323 -         [On 061020 example at Kaiser of nurses in Oncology confused by
AY1324 -         too may software computer programs that reduce effectiveness
AY1325 -         treating patients. ref SDS D4 TR47
AY1327 -      ..
AY1328 -     On 970919 study shows technology reduces management productivity.
AY1329 -     ref SDS 25 0001
AY1331 -      ..
AY1332 -     On 980613 study shows management productivity reduced. ref SDS 31
AY1333 -     2473
AY1335 -      ..
AY1336 -     On 991028 Drucker reports productivity of knowledge work is down.
AY1337 -     ref SDS 43 0785
AY1338 -
AY1339 -        [On 001004 letter to DKR team on reduced productivity.
AY1340 -        ref SDS A4 Y3D8
AY1341 -
AY1342 -        [On 001109 letter to team on culture of knowledge. ref SDS B0
AY1343 -        0001
AY1345 -  ..
AY1346 - KM is counterintiutive because rewards are deferred, per analysis on
AY1347 - 990527. ref SDS 39 1233  Common sense prevents discovering the power
AY1348 - of investing to produce bigger rewards, like alphabet technology,
AY1349 - which took thousands of years to be adopted. (see, also, farming
AY1350 - analogy on 960426, ref SDS 9 4404)  To expedite KM, strong leadership
AY1351 - must enable people to do tasks they don't want to do in order to learn
AY1352 - by experiencing the benefits of Knowledge Management.  Open source
AY1353 - development is not conducive to leadership.  This method uses
AY1354 - independent contractors who work on things that are interesting and
AY1355 - fun at the moment.  In the beginning KM is not fun, because it
AY1356 - conflicts with common sense.  Pilot testing called out by Doug, per
AY1357 - above, ref SDS 0 1530, can create a base of experience that overcomes
AY1358 - common sense resistance to front-end investment by showing the
AY1359 - benefits of intelligence far exceed the cost.
AY1360 -
AY1361 -     [On 001011 proposal to SRI for pilot testing. ref SDS A5 B8E2 and
AY1362 -     ref SDS A5 3Y2P
AY1364 -      ..
AY1365 -     [On 001004 letter to DKR team explaining KM dilemma that rewards
AY1366 -     are deferred. ref SDS A4 P86I
AY1368 -  ..
AY1369 - Doug was skeptical that a significant breakthrough in knowledge work
AY1370 - is possible.  He feels KM is too complicated, so he proposes having a
AY1371 - lot of people creating and improving different tools.  This aligns
AY1372 - with Jack Park's comment on 000227 that creating a useful ontology is
AY1373 - a Pandora's Box of complexity. ref SDS 54 7455
AY1374 -
AY1375 -     [On 000405 Paul Fernhout reported that Knowledge Representation is
AY1376 -     difficult, there are no solutions in AI. ref SDS 79 0005
AY1378 -      ..
AY1379 -     [...Jack Park cites Rod Welch system for using experience to
AY1380 -     construct "meaning." ref SDS 79 0924
AY1382 -      ..
AY1383 -     [...Bill Bearden noted the Welch system is more sophisticated than
AY1384 -     anything anone else is using. ref SDS 79 3877
AY1386 -      ..
AY1387 -     [On 000711 discussed with Pat Lincoln. ref SDS 92 1056
AY1389 -      ..
AY1390 -     [On 000725 reviewed with Pat the potential to enhance alphabet
AY1391 -     technology. ref SDS 95 0008  Discussed need for leadership that
AY1392 -     conflicts with open source development. ref SDS 92 QJ9O
AY1394 -      ..
AY1395 -     [On 000824 report Doug proposes DKR architecture that implements
AY1396 -     Rod Welch's system. ref SDS 99 PU5N
AY1398 -      ..
AY1399 -     [On 000825 Doug reviews tool set idea with Brian Lincoln.
AY1400 -     ref SDS A0 PX3M
AY1402 -      ..
AY1403 -     [On 001027 Doug commented favorably on SDS. ref SDS A9 XV6F
AY1405 -  ..
AY1406 - Doug cited WBI technology as a way to accomplish better use of web
AY1407 - browsers, per the meeting on 000324. ref SDS 69 7568
AY1408 -
AY1409 -     [On 000405 Doug submits action vector for WBI. ref SDS 80 6006
AY1411 -  ..
AY1412 - He suggests continuing the technology race (which is driven solely by
AY1413 - marketing hype reviewed in the record on 980226, ref SDS 27 2716, but
AY1414 - we did not discuss that issue).
AY1416 -  ..
AY1417 - Doug feels that leveled tool sets can enable people to apply expanding
AY1418 - capability at their own pace.  This seems to reflect planning to
AY1419 - overcome resistance to better methods reviewed by Eric on 000227.
AY1420 - ref SDS 57 0788  May apply ideas from Doug's 1972 paper reviewed
AY1421 - above. ref SDS 0 1530
AY1422 -
AY1423 -     Decided not to ask how tool sets get leveled, if technology is
AY1424 -     constantly changing?  By the time a tool set is created, tested
AY1425 -     and deployed, people have moved on to other new stuff, which they
AY1426 -     try for 20 minutes to an hour.  They find the new tools don't
AY1427 -     improve productivity, so they fall back on conversation, cell
AY1428 -     phones and email to spread guess and gossip, per scenario above.
AY1429 -     ref SDS 0 W85O  With constant ferment of changing tools, people
AY1430 -     never have the opportunity to experience converting information
AY1431 -     into knowledge.
AY1433 -  ..
AY1434 - The question is not whether to continue the technology race.
AY1436 -  ..
AY1437 - It cannot be stopped, and there is no desire to stop it.
AY1439 -  ..
AY1440 - However, knowledge work, per se, driven by alphabet technology, which
AY1441 - supports every aspect of civilization, may be a special case that can
AY1442 - improve everything else by a fundamental improvement to the core
AY1443 - process, rather than a continuing raft of new gadgets every year,
AY1444 - i.e., cell phone, Wizard, Newton, Ecco Pro, Lotus Notes, Palm Pilot,
AY1445 - video conference, and so on.
AY1447 -  ..
AY1448 - On 970222 Larry Ellis at Oracle noted the lack of progress from
AY1449 - continually adding features to Wordprocessing, but did not grasp why
AY1450 - this does not improve productivity, i.e., it is merely producing
AY1451 - information, and what people need is help converting that resource in
AY1452 - a more valuable cognitive ether called "knowledge." ref SDS 22 3967
AY1454 -  ..
AY1455 - Needs further review on core process, per Eric on 000208. ref SDS 51
AY1456 - 8960
AY1457 -
AY1458 -
AY1459 -
AY1460 -
AY1461 -
AY15 -

SUBJECTS
Bootstrap, SRI, 000324
Procedures Meeting Notes
Empathic Design
Use Case Analysis Determine Requirements

B406 -
B40701 -  ..
B40702 - Joe Williams No Additions or Corrections
B40703 -
B40704 - Received ref DRT 2 0001 from Joe who appreciated getting the draft of
B40705 - the record on the meeting last Friday, ref SDS 69 0001, submitted to
B40706 - him for comment by my letter, ref DIP 9 0001, sent on 000325.
B40707 - ref SDS 70 0001
B40709 -  ..
B40710 - Joe relates additional ideas he developed for designing an effective
B40711 - DKR, ref DRT 2 2280, based on the record for the meeting on 000324,
B40712 - and supplementing his comments at that meeting. ref SDS 69 4140
B40713 -
B40714 -    Joe seems to apply the Use Case method cited by Jack Park at the
B40715 -    meeting. ref SDS 69 6052
B40716 -    ..
B40717 -    Joe's analysis should be provided to the team formulating the
B40718 -    DKR design.
B40719 -
B40720 -
B40721 -
B40723 -  ..
B408 -
B409 -
B410 - 1426
B411 -
B41101 - Submitted ref DIT 1 0001 to Doug linked to this record and to the
B41102 - corrected record for the meeting on 000324. ref SDS 69 0001
B41104 -  ..
B41105 - Provided ideas on how to "control the record", ref DIT 1 5796, as set
B41106 - out in POIMS. ref OF 1 1113
B41107 -
B41108 -
B41110 -  ..
B412 -
B413 -
B414 - 1533 received letter from Eric
B41501 -  ..
B41502 - Eric Armstrong No Additions or Corrections
B41503 -
B41504 - Eric sent a one sentence letter this afternoon that has no corrections
B41505 - or additions to the record.
B41506 -
B41507 - Received Eric's bio, and so incorporated into the record for the
B41508 - meeting on 000324. ref SDS 69 2079
B41509 -
B41510 -
B41511 -
B41513 -  ..
B416 -
B417 -
B418 - 1546 called Doug
B419 -
B41901 - Advised the corrected record is available for distribution.
B41902 -
B41903 - Explained a copy was sent to Mary.
B41905 -  ..
B41906 - This completes my work on submitting the record on the meeting for
B41907 - 000324. ref SDS 69 0001
B41908 -
B41909 -
B41911 -  ..
B420 -
B421 -
B422 - 1702 called Mary
B423 -
B42301 - She has received the letter to Doug, ref DIT 1 0001, transmitted the
B42302 - corrected record for the meeting on 000324, ref SDS 69 0001, and she
B42303 - sees the idea is for her to distribute this record to meeting
B42304 - attendees.
B42306 -  ..
B42307 - Mary advised that she cannot open the URL in the email using the
B42308 - computer she is using now.  She has to use a different computer.
B42310 -  ..
B42311 - Right now she is working on bookkeeping issues, and does not have time
B42312 - to and try to open the letter to Doug, to see if she has any questions
B42313 - about how and what to do.
B42314 - ..
B42315 - I suggested that she call or send a letter to Doug and confirm
B42316 - that he wants the record distributed.
B42318 -  ..
B42319 - Mary will do this.
B42321 -  ..
B42322 - When she gets time to work on sending the record to meeting attendees,
B42323 - she will call me if she runs into any snags.
B42325 -  ..
B42326 - We reviewed the objective to get the record to attendees in time to
B42327 - prepare for the meeting next week, and particularly to Eugene Kim
B42329 -  ..
B424 -
B425 -
B426 - 1720
B427 -   ..
B42701 - Sent a regular email to Doug linked to discussion with Mary.
B42702 - ref SDS 0 4967
B42704 -  ..
B428 -
B429 -
B430 - 1918
B431 -
B43101 - Received letter from Mary to the team transmitting the record of the
B43102 - meeting per Doug.
B43104 -  ..
B43105 - We have a slight mistake.
B43107 -  ..
B43108 - I forgot to suggest that the the record of the meeting should be
B43109 - submitted, rather than the transmittal to Doug and to Mary explaining
B43110 - administrative details for distribution.  As a result, the latter was
B43111 - linked which will require eveyone to click twice to get the record.
B43112 - Experience shows that,while clicking does not take a lot of effort,
B43113 - some people do not like to click even once.
B43114 -
B43116 -      ..
B43117 -     [On 000329 received edits from Eugene Kim. ref SDS 75 0001
B43118 -
B43119 -
B43120 -
B43121 -
B43122 -
B43123 -
B43124 -
B43125 -
B43126 -
B43127 -
B43128 -
B43129 -
B43130 -
B43131 -
B432 -