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1...The scope of multi-point inspection work is unclear.
2...Unclear how these two reports indicating either there was an
3...Checked and found leaks that require immediate attention.
4...S&C's invoice does not expressly state that tires were rotated,
CONTACTS
0201 - S & C Ford 415 553 4400 fax or 800...
020101 - Mr. Jasvir Singh; Customer Service Manager =Telephone
020102 - Service Department
SUBJECTS
Millie's Mercury Sable, 940423
Next Service Sticker
Safety Checks
0705 - ..
0706 - Summary/Objective
0707 -
070701 - Follow up ref SDS 27 0001 ref SDS 26 0000.
070702 -
070703 - Ordered service and reminded we need tires rotated per warranty
070704 - requirements. Neither S&C invoice and Quality Care report tires were
070705 - rotated. Jasvir included multi-point inspection, and this work was
070706 - performed, but the scope needs clarification. There is no record of
070707 - tires being rotated. The Quality Care report says the mechanic
070708 - observed leaking fluid that needs immediate attention, but there was
070709 - no express notice to the customer, as required by industry practice.
070710 -
070711 - [On 000413 needed emergency service, ref SDS 28 0001, incurred car
070712 - rental expense reported 000414. ref SDS 28 1742
070713 -
070714 -
070715 -
070716 -
0708 -
0709 -
0710 - Discussion
0711 -
071101 - ..
071102 - Prepared Work Order
071103 -
071104 - Talked to Jasvir.
071105 -
071106 - Received work order 332357
071107 -
071108 - Change oil and filter, ref SDS 0 2401
071109 -
071110 - Perform multi-point inspection, ref SDS 0 2400
071111 -
071112 - Inspect engine cooling system, hoses & clamps
071113 -
071114 - There is no specific task in the invoice, but the
071115 - Quality Care Report shows this was done under several
071116 - different headings. ref SDS 0 2400 and ref SDS 0 9954
071117 - ..
071118 - Lubricate all hinges & latches, door locks & door
071119 - weatherstrips, this was done.
071120 -
071121 - Tire tread report, ref SDS 0 2025,
071122 -
071123 - Rotate tires per, was not done. ref SDS 0 0667
071124 -
071125 - Next repair sticker
071126 -
071127 - Got this.
071128 -
071129 -
071130 -
0712 -
SUBJECTS
Oil and Filter, Change
0804 -
080401 - ..
080402 - Oil and Filter Changed - Question on Filter Change Action Taken
080403 -
080404 - Follow up ref SDS 26 2401, ref SDS 5 2401.
080405 -
080406 - Work order says...
080407 -
080408 - CPN Change engine oil & filter
080409 -
080410 - Invoice says... ref DRT 1 1548
080411 -
080412 - A CHANGE OIL & FILTER
080413 -
080414 - 1P CHANGE OIL & FILTER
080415 - 390 CPQ 15.25 15.25
080416 - 1 E4FZ*6731*AB FILTER - OIL ASSEMBLY 6.17 5.74 5.74
080417 - 1 F75Z*6730*BA PLUG-OIL PAN DRAIN 6.86 6.86 6.86
080418 - 5 5W30 MOTO OIL 3.10 2.84 14.20
080419 - WO hazardous waste oil removal
080420 - 82759 TECH 390 CHANGE OIL AND FILTER, REPLACE OIL PAN STRIPPED DRAIN
080421 -
080422 - This appears to align with the work order, and shows oil change took 5
080423 - quarts. Filter changed.
080424 -
080425 -
080426 -
080427 -
0805 -
SUBJECTS
Seasonal Inspection, Safety Check
Horn, Lights, Lamps, Exterior
Turn Signals, Hazard Lights
Hoses
1407 -
140701 - ..
140702 - Safety Checks - Horn, Lamps, Turn Signals, Warning Lights
140703 -
140704 - Follow up ref SDS 26 2400, ref SDS 5 2400.
140705 -
140706 - Work order says... ref DRT 1 1549
140707 -
140708 - Perform multi-point inspection
140709 -
140710 - Invoice says...
140711 -
140712 - B PERFORM MULTI-POINT INSPECTION
140713 - 99P PERFORM MULTI-POINT INSPECTION
140714 - 390 CPQ 0.00 0.00
140715 - 82759 TECH 390 PERFORM MULTI-POINT INSPECTION
140716 -
140717 - This appears to align with the work order.
140718 -
140719 - The scope of multi-point inspection work is unclear.
140720 -
140721 - What parts were inspected? May be explained in quality control
140722 - report.
140723 -
140724 - [On 000630 this scope included lubricating latches and doors,
140725 - ref SDS 30 0852 shown in the task below which was charged.
140726 - ref SDS 0 0852
140727 -
140728 - Quality Care report says operation of horn, exterior lamps, turn
140729 - signals, and hazard warning lights were checked and okay. ref DRT 1
140730 - 1220
140731 -
140732 -
140733 -
140734 -
1408 -
SUBJECTS
Lubricate Door Latches, Locks, Weatherstrip
1504 -
150401 - ..
150402 - Lubricate Door Latches, Locks, Weatherstrip
150403 -
150404 - Follow up ref SDS 26 2400, ref SDS 5 2400.
150405 -
150406 - Work Order says...
150407 -
150408 - Lubricate all hinges & latches, door locks and door weatherstrip.
150409 -
150410 - Jasvier indicated this morning there is an additional charge of
150411 - $10, which was approved. ref SDS 0 1457
150412 -
150413 - Invoice says... ref DRT 1 0448
150414 -
150415 - D LUBRICATE ALL HINGES &LATCHES, DOOR LOCKS & WEATHERSTRIPS
150416 - 77P LUBRICATE ALL HINGES & LATCHES, DOOR LOCKS &
150417 - DOOR WEATHERSTRIPS
150418 - 390 CPQ 8.40 8.40
150419 - 82759 TECH 390 LUBE DOOR LATHES AND LOCKS, INSPECT
150420 - DOORS WEATHERSTRIPS
150421 -
150422 - [On 000630 this work was performed at no charge as part of
150423 - Multi-Point Inspection. ref SDS 30 0852
150424 -
150425 - This appears to align with the work order. ref SDS 0 1457
150426 -
150427 - There does not seem to be a specific task in the Quality Care report
150428 - for this scope.
150429 -
150430 -
150431 -
150432 -
1505 -
SUBJECTS
Seasonal Inspection, Safety Check
Transmission Fluid, Brake Fluid
Power Steering Fluid, Coolant Recovery Reservoir Fluid
2006 -
200601 - ..
200602 - Check and Fill Fluids
200603 -
200604 - Follow up ref SDS 26 2411, ref SDS 5 2750.
200605 -
200606 - Invoice says nothing about having checked and filled all fluids, as
200607 - for example the invoice for service on 991109 showed.
200608 -
200609 - [On 000630 service for Multi-Point service says fluids were topped
200610 - off under that scope. ref SDS 30 2437
200611 -
200612 - Quality Care lists following...
200613 -
200614 - Transmission Fluid
200615 - Brake Fluid
200616 - Power Steering Fluid
200617 - Coolant Recovery Reservoir
200618 - Window Wash Fluid
200619 -
200620 - ...under Check and Fill. ref DRT 1 4934
200621 -
200622 -
200623 -
2007 -
SUBJECTS
Window wash system
Window Wash Fluid
2205 -
220501 - ..
220502 - Window Wash System Okay, Fluid Topped Off
220503 -
220504 - Follow up ref SDS 26 8584, ref SDS 5 8584.
220505 -
220506 - Quality Care report says window washer spray and wiper operation
220507 - checked and okay. ref DRT 1 1239
220508 -
220509 -
220510 -
2206 -
SUBJECTS
Exhaust System
2304 -
230401 - ..
230402 - Exhaust System Okay
230403 -
230404 - Follow up ref SDS 26 8854, ref SDS 5 8854.
230405 -
230406 - Quality Care report says exhaust system was inspected and found to be
230407 - okay. ref DRT 1 1221
230408 -
230409 -
230410 -
230411 -
2305 -
SUBJECTS
Drive Shaft
Transmission U joints
Transmission Shaft Linkage
2706 -
270601 - ..
270602 - Drive Shaft, Transmission U-joints, Linkage - Okay
270603 -
270604 - Follow up ref SDS 26 9126, ref SDS 5 9126.
270605 -
270606 - Quality Care report says following were inspected, lubricated and
270607 - found to be okay, ref DRT 1 1500...
270608 -
270609 - Drive shaft
270610 - Transmission u joints
270611 - Transmission shaft linkage (if equipped)
270612 -
270613 -
270614 -
270615 -
2707 -
SUBJECTS
Steering System, Linkage
2804 -
280401 - ..
280402 - Steering and Steering Linkages Okay
280403 -
280404 - Follow up ref SDS 26 9400, ref SDS 5 9400.
280405 -
280406 - Quality Care report says steering and steering linkages inspected and
280407 - lubricated, and found to be okay. ref DRT 1 7000
280408 -
280409 -
280410 -
2805 -
SUBJECTS
Suspension System
2904 -
290401 - ..
290402 - Suspension - Okay
290403 -
290404 - Follow up ref SDS 26 9676, ref SDS 5 9676.
290405 -
290406 - Quality Care report says suspension inspected and lubricated, and
290407 - found to be okay. ref DRT 1 5568
290408 -
290409 -
290410 -
290411 -
2905 -
SUBJECTS
Radiator, Heater, Air Conditioner
Hoses
3305 -
330501 - ..
330502 - Radiator, Heater Air Conditioner Hoses - Okay
330503 -
330504 - Follow up ref SDS 26 9954, ref SDS 5 9954.
330505 -
330506 - Quality Care report says inspect radiator, heater, air conditioning
330507 - hoses for leaks or damage. and found to be okay. ref DRT 1 1650
330508 -
330509 - Unclear how this relates to report below of visual inspection for
330510 - oil/fluid leaks disclosed a problem that requires immediate
330511 - attention. ref SDS 0 8111
330512 -
330513 - Unclear correlation with scope below to check engine cooling system
330514 - and hoses. ref SDS 0 6661
330515 -
330516 - [On 000413 cooling system failed. ref SDS 28 2360
330517 -
330518 - [On 000414 replaced series of hoses and clamps on radiator for
330519 - engine cooling system. ref SDS 29 0784
330520 -
330521 -
330522 -
330523 -
330524 -
3306 -
SUBJECTS
Engine Cooling System, Hoses, Clamps
3404 -
340401 - ..
340402 - Engine Cooling System, Hoses, Clamps, Conflict in Inspection Reports
340403 -
340404 - Work order says...
340405 -
340406 - Inspect engine cooling system, hoses & clamps
340407 - ..
340408 - Invoice says... ref DRT 1 3819
340409 -
340410 - C INSPECT ENGINE COOLING SYSTEM, HOSES & CLAMPS
340411 - 59P INSPECT ENGINE COOLING SYSTEM, HOSES & CLAMPS
340412 - 390 CPQ 0.00 0.00
340413 - 82759 TECH 390 CHECK COOLING SYSTEM HOSES AND CLAMPS CHECK
340414 - COOLANT LEVEL
340415 - ..
340416 - Quality Care report has a heading for inspection every 15K miles
340417 - that says...
340418 -
340419 - Inspect engine cooling system, hoses, clamps. ref DRT 1 0140
340420 -
340421 - There is no indication of inspection, evidently because it falls
340422 - within the 15K inspection cycle.
340423 -
340424 - QC report conflicts with the S&C invoice which seems to show that
340425 - the cooling system was inspected and found to be okay, per above.
340426 - ref SDS 0 6662
340427 -
340428 - Unclear how these two reports indicating either there was an
340429 - inspection of the cooling system and no fluid leaks were
340430 - observed, or there was no inspection, yet, there is a report of
340431 - leaking oil/fluid that requires "immediate" attention, below.
340432 - ref SDS 0 8111
340433 -
340434 - Also unclear how this scope correlates to report of inspecting
340435 - radiator, heater and air conditioning hoses for leaks or damage,
340436 - per above. ref SDS 0 9954
340437 -
340438 -
340439 - [On 000413 cooling system failed. ref SDS 28 2360
340440 -
340441 - [On 000414 replaced series of hoses and clamps on radiator for
340442 - engine cooling system. ref SDS 29 0784
340443 -
340444 -
340445 -
340446 -
340447 -
3405 -
SUBJECTS
Clutch Operation
3504 -
350401 - ..
350402 - Clutch Operation
350403 -
350404 - Quality Care report says this only requires inspection every 30K
350405 - miles. ref DRT 1 4929
350406 -
350407 - There is no indication of inspection.
350408 -
350409 -
350410 -
3505 -
SUBJECTS
Evaporative Fuel System Hoses and Tubes
3604 -
360401 - ..
360402 - Evaporative Fuel System, Hoses and Tubes
360403 -
360404 - Quality Care report has a heading for inspection every 30K miles that
360405 - says...
360406 -
360407 - Inspect evaporative fuel system, hoses and tubes only at 60K and
360408 - 120K miles. ref DRT 1 0155
360409 -
360410 - There is no indication of inspection, evidently because it falls
360411 - with in the 60K inspection cycle.
360412 -
360413 -
360414 -
3605 -
SUBJECTS
Battery
3704 -
370401 - ..
370402 - Battery and Clean Terminals
370403 -
370404 - Quality Care report has a heading for inspection every 30K miles that
370405 - says...
370406 -
370407 - Visually inspect battery and clean terminals (if required) every
370408 - 30K miles. ref DRT 1 0160
370409 -
370410 - There is no indication of inspection.
370411 -
370412 -
370413 - Quality Care Report says under heading for Non-mileage related
370414 - checks...
370415 -
370416 - Check battery performance.
370417 -
370418 - Checked and found okay. ref DRT 1 2754
370419 -
370420 -
370421 -
370422 -
370423 -
3705 -
SUBJECTS
Serpentine Belt
3804 -
380401 - ..
380402 - Drive Belt
380403 - Serpentine, Neoprene Accessory Drive Belt
380404 -
380405 - Follow up ref SDS 26 6671, ref SDS 5 6671.
380406 -
380407 - This item was replaced at the last service on 990507, ref SDS 5 6671,
380408 - when mileage was 76,368. ref DRP 10 7446
380409 -
380410 - The Quality Care report says this was not checked because it only
380411 - requires service every 105,000 miles. ref DRT 1 4958
380412 - ..
380413 - Current mileage is 82759, so mileage since last replacement is
380414 - 6K, so replacement should not be necessary.
380415 -
380416 - This does not mean the belt should not be inspected for a problem in
380417 - advance of anticipated life cycle.
380418 -
380419 -
380420 -
380421 -
3805 -
SUBJECTS
Suspension System, Shocks, Struts
3904 -
390401 - ..
390402 - Shocks, Struts Inspection
390403 -
390404 - Quality Care Report says under heading for Non-mileage related
390405 - checks...
390406 -
390407 - Inspect shocks, struts for excessive bounce, leaks and damage.
390408 -
390409 - Checked and found okay. ref DRT 1 0165
390410 -
390411 -
390412 -
3905 -
SUBJECTS
Windshield Front
4004 -
400401 - ..
400402 - Windows, Front Windshield
400403 -
400404 - Quality Care Report says under heading for Non-mileage related
400405 - checks...
400406 -
400407 - Inspect windshield for cracks, chips and pitting.
400408 -
400409 - Checked and found okay. ref DRT 1 4140
400410 -
400411 -
400412 -
400413 -
4005 -
SUBJECTS
Leaks Oil, Fuel, Hoses
Hoses and Tubes, Evaporative Fuel System
Hoses, Clamps for Engine Cooling System
4406 -
440601 - ..
440602 - Oil/Fluid Inspect for Leaks - Needs Immediate Attention
440603 - Leaks, Inspect for Oil/Fluid - Needs Immediate Attention
440604 -
440605 - Quality Care Report says under heading for Non-mileage related
440606 - checks...
440607 -
440608 - Visually inspect for oil/fuel leaks
440609 -
440610 - Checked and found leaks that require immediate attention.
440611 - ref DRT 1 0170
440612 -
440613 - Unclear how this relates to invoice report that engine cooling system
440614 - was inspected and found to be okay, per above. ref SDS 0 6661
440615 -
440616 - On 990507 customer was notified by service agent that S&C's mechanic
440617 - had discovered leaking hoses which required immediate replacement.
440618 - ref SDS 5 5168 Review of S&C's Quality Care report showed hoses had
440619 - been inspected and no leading was reported. As a result of
440620 - conflicting reports from S&C, customer requested joint re-inspection
440621 - by the service agent. Re-inspection by the service agent with the
440622 - customer revealed no evidence of leaking that cooborated the initial
440623 - recommendation, which was then attributed to communication error.
440624 - ref SDS 5 0977
440625 -
440626 - [On 000413 car required emergency service. ref SDS 28 0001
440627 -
440628 - [On 000414 engine cooling system required extensive repairs; unclear
440629 - if this is related matter. ref SDS 29 0784
440630 -
440631 -
440632 -
440633 -
4407 -
4408 -
SUBJECTS
Tire Tread Inspection
Rotate, Tread Inspect, Rotate 990507
Warranty Firestone Tires Installed, 990507
4706 -
470601 - ..
470602 - Tire Tread Inspection; Tires Rotated
470603 -
470604 - Follow up ref SDS 26 2025, ref SDS 5 2025.
470605 -
470606 - When I delivered the car this morning, Jasvir measured the tread, and
470607 - reported 9/32, which is the same as reported on 991119. ref SDS 26
470608 - 2025
470609 -
470610 - This conflicts slightly with Quality Care report which shows 8/32nds
470611 - for all four tires. 8/32nds is more consistent with having driving
470612 - approximately 6K miles since the last inspection, per calculation
470613 - above. ref SDS 0 1224
470614 -
470615 -
470616 - LF RF LR RR
470617 -
470618 - 000324 8/32 8/32 8/32 8/32 ref DRT 1 7493
470619 - 991119 9/32 9/32 9/32 9/32 ref DRP 11 7493
470620 - 990507 12/32 12/32 12/32 12/32 New ref DRP 10 7493
470621 - 990507 0/32 0/32 5/32 6/32 Rplcd ref DRP 10 7493
470622 - 981103 4/32 4/32 5/32 5/32 ref DRP 9 0120
470623 - 980619 6/32 6/32 6/32 6/32 ref DRP 7 7493
470624 - 980127 6/32 6/32 6/32 6/32 ref DRP 6 8556
470625 - 971029 8/32 8/32 6/32 6/32 ref DRP 5 9433
470626 - 970624 8/32 8/32 8/32 8/32 ref DRP 3 3681
470627 - 970507 8/32 8/32 8/32 8/32 ref DRP 1 9641
470628 - 970121 9/32 9/32 7/32 7/32 ref SDS 2 3333
470629 -
470630 - ..
470631 - When the work order was prepared, I discussed with Jasvir that
470632 - the...
470633 -
470634 - Tire warranty calls for the vendor to rotate tires, ref OF 1 3077,
470635 - as shown on 991006. ref SDS 23 4077
470636 -
470637 - We reviewed the record of the work for the prior service on 991109
470638 - showing Jasvir examined the warranty at that time, and assisted in
470639 - completing information. ref SDS 26 0143
470640 -
470641 - S&C's invoice does not expressly state that tires were rotated,
470642 - contrary to experience on 991109. ref SDS 26 0143
470643 -
470644 - [On 000630 invoice says tires were rotated, ref SDS 30 2025, and
470645 - there is no report of improper or harmful wear as a result of
470646 - having failed to rotate the tires today. ref SDS 30 4526
470647 -
470648 -
470649 -
470650 -
470651 -
4707 -
SUBJECTS
Brake Inspection, 990507
4804 -
480401 - ..
480402 - Brake Inspection
480403 -
480404 - Follow up ref SDS 26 3483, ref SDS 5 3483.
480405 -
480406 - Quality Care report has a heading for inspection every 15K miles that
480407 - says...
480408 -
480409 - Inspect brake system, including lines, hoses and parking brake.
480410 - ref DRT 1 7654
480411 -
480412 - There is no indication of inspection, evidently because it falls
480413 - with in the 15K inspection cycle.
480414 -
480415 - We need to know the mileage param S&C is using for determining
480416 - the next inspection.
480417 -
480418 - [On 000630 brakes evidently inspected. ref SDS 30 3483
480419 -
480420 - Quality Care report says brake inspection not required this visit.
480421 - ref DRT 1 0180
480422 -
480423 - Front Brakes Rear Brakes
480424 -
480425 - 000324 (Not Inspected this visit) ref DRT 1 0180
480426 - 991119 8 & 8/32 10 & 10/32 ref DRP 11 7493
480427 - 990507 8 & 9/32 3 & 2/32 Svc ref DRP 10 7493
480428 - 980619 10/32 4/32 ref DRP 7 7493
480429 - 980127 10/32 5/32 ref DRP 6 5722
480430 - 971029 11/32 Service 5/32 ref DRP 5 5890
480431 - 970624 9/32 5/32 ref DRP 3 6902
480432 - 970418 1/32 service 6/32 ref SDS 3 0868
480433 - 970121 6/32 8/32 ref SDS 2 6782
480434 - 960802 8/32 10/32 ref SDS 1 6851
480435 -
480436 -
480437 -
480438 -
4805 -
4806 -
4807 -
Distribution. . . . See "CONTACTS"