CONTACTS 
0201 - KnowledgeFarm
020101 - Mr. Peter Dorfman
0202 - Bootstrap Institute
020201 - Mr. Douglas C. Engelbart, Ph.D.

SUBJECTS
Leadership
Future IT Computing AI on Society
Jensen, Rolf Future Computers Impact on Society

0805 -
0805 -    ..
0806 - Summary/Objective
0807 -
080701 - Follow up ref SDS A5 0000, ref SDS A4 0000.
080702 -
080703 - Rolf Jensen looks at future beyond knowledge management, ref SDS 0
080704 - 0866, arguing basic emotional needs will revert organizational life
080705 - toward earlier tribal forms, as technology reduces the need for
080706 - intelligence. ref SDS 0 7920  Mental architecture values stories for
080707 - emotional support; reflects leadership carried out largely through
080708 - dialog, everybody telling stories. ref SDS 0 0783  Jon Winters applies
080709 - proactive risk management by asking for stories of KM efforts that
080710 - failed. ref SDS 0 4928  Human mental machinery that works well with
080711 - people figure out subject searches, are less effective for rigid DKR
080712 - systems, like web search engines, and telephone skill routing systems.
080713 - ref SDS 0 2958   Doug Engelbart commends Gene Bellinger's work for
080714 - Colloquium and Bootstrap DKR project. ref SDS 0 4820  Bellinger
080715 - defines "knowledge" as predicate to knowledge management. ref SDS 0
080716 - 3968  Learning is KM deliverable. ref SDS 0 2070  The purpose of KM is
080717 - to give "on-demand access" to everything anyone has learned on a
080718 - subject. ref SDS 0 3746  This is done by capturing and retaining the
080719 - foundation of understanding.  No explanation is given for how this
080720 - capture occurs. ref SDS 0 4012  A link to the KnowledgeFarm reveals
080721 - that this is "hard work" that rewards the knowledge worker with better
080722 - management, ref SDS 0 767G, suggesting Jensen's visions of leisure may
080723 - be premature.  Joe Williams endorses Bellinger's system, ref SDS 0
080724 - 0651, and offers ideas on implementing ABC augment with knowledge
080725 - management. ref SDS 0 0655  Henry van Eykan ponders about evolving
080726 - trends reading conventional books relative to electronic media.
080727 - Develop ideas on using senior people to apply the DKR for helping busy
080728 - people increase the benefits of literacy. ref SDS 0 4782
080729 -
080730 -      [On 000314 sent letter on this. ref SDS A9 1122
080731 -
080732 -
080733 -
080735 -  ..
0808 -
0809 -
0810 - Progress
081101 -  ..
081102 - Dream Society by Rolf Jensen
081103 - Future of Computing Leading to Imagination - the Fifth Society
081104 -
081105 - Follow up ref SDS A5 0866.
081106 -
081107 - Received ref DRT 2 0001 from Jack Park who provides a link to an
081108 - article written by Steffan Heuer and published on the web by The
081109 - Standard, reviewing a recent book by Rolf Jensen.  The book presents
081110 - advantages of thinking through the medium of "stories," per below.
081111 - ref SDS 0 0783
081113 -  ..
081114 - Jack describes the book as "...what to do when the Information Age
081115 - ends." ref DRT 2 0001
081116 -
081117 -        [On 060211 Jack announces release of Open Iris by SRI that may
081118 -        support research today on using "stories" to aid human thought.
081119 -        ref SDS G0 5W6L
081121 -      ..
081122 -     http://www.thestandard.com/article/display/0,1151,12457,00.html
081124 -  ..
081125 - Rolf Jensen is director of the Copenhagen Institute for Future Studies
081126 - has been thinking about follow on trends after the information age.
081127 - ref OF 5 1628
081129 -  ..
081130 - He is a political scientist by training. ref OF 5 7770
081132 -  ..
081133 - The Copenhagen Institute's work on futurespeak has attracted worldwide
081134 - following, including 110 member companies and organizations.  Three
081135 - Danish government ministries; the city of Copenhagen; ad firms like
081136 - DDB Needham; Scandinavian companies like Lego and Bang & Olufsen; and
081137 - multinationals like Procter & Gamble each pay about $10,000 a year to
081138 - pick the Danes' brains and learn how to make money from what Jensen
081139 - labels the "fifth society." ref OF 5 2394
081141 -  ..
081142 - Marketing seems to be a major focus or application of Jensen's views.
081143 - ref OF 5 4505 and ref OF 5 3901
081145 -  ..
081146 - Jensen admits...
081147 -
081148 -       "I'm not totally convinced about it myself. ref SDS 0 7920  I
081149 -       haven't thought it through." ref OF 5 0088
081151 -  ..
081152 - Fifth Society - evolution of Homo Sapiens, ref OF 5 6831
081153 -
081154 -     1.  Hunter/gather
081155 -     2.  Farmer
081156 -     3.  Industrialist
081157 -     4.  Knowledge worker
081158 -  ** 5.  Dream Society of "stories", ref SDS 0 0783
081159 -
081161 -  ..
081162 - Jensen has formulated a blueprint of what he calls the...
081163 -
081164 -
081165 -                        "Dream Society"
081166 -
081167 -
081168 - ...which he published in a book last year, ref OF 5 1700, subtitled
081169 -
081170 -
081171 -            "How the Coming Shift From Information to Imagination Will
081172 -            Transform Your Business,"
081174 -  ..
081175 - The reviewer, Steffan Heuer, comments that Jensen's book, The Dream
081176 - Society, does not give serious consideration of the Net's impact, and
081177 - cites a quote...
081178 -
081179 -            "He describes a valid trend, but he's thinking one step too
081180 -            far,"
081181 -
081182 - ...says Mikael Lindholm, editor of the leading Danish business
081183 - publication, Borsen Nyhedsmagasin, which lies a short walk from the
081184 - Institute's red-bricked compound in central Copenhagen. ref OF 5 2145
081185 -
081186 -
0812 -

SUBJECTS
Hunter Gatherer Forage on Information No Time to Invest
Executive Mindset Forage on Information, No Time Invest Intelligence,
Talking Listening is Leadership
Foraging Management Practice
Brain Memory Learning
Biology Brain
Human Biology Constant Over Thousands of Years

1509 -
151001 -  ..
151002 - Executive Practice Applies Hunter/Gather Foraging Methodologies
151003 - 21st Century will Reflect Hunter/Gatherer Societies
151004 -
151005 - Jensen predicts that 21st-century society will have a lot in common
151006 - with the hunter-gatherers of old. "The brief reign of the information
151007 - society still falls within the overall domain of the obsolescent
151008 - materialistic societal type," writes Jensen in The Dream Society, "and
151009 - thus it is very conceivable that within 20 years, this type of society
151010 - will be rejected as being anachronistic and cheerless." ref OF 5 7384
151011 -
151012 -     On 950426 developed analysis of executive work practice that
151013 -     forages on information by relying transient conversation, reflects
151014 -     ancient practices prior to the innovation of investment model that
151015 -     leverages human mental and physical strengths by having faith in
151016 -     compounded benefits from deferred rewards, developed by farmers.
151017 -     ref SDS 28 4404
151019 -      ..
151020 -     On 950428 expanded analysis of hunter/gatherer model of executive
151021 -     management, and need for investment model. ref SDS 29 8564
151022 -
151024 -  ..
151025 - Jensen observes the basic biology and consequent driving forces of
151026 - Homo Sapiens are constant over thousands of years.  "There's been no
151027 - product development in the last 100,000 years." ref OF 5 5780
151028 -
151029 -     This supports rationale in NWO... that points up the need for help
151030 -     with the "intelligence" process for converting a growing pace of
151031 -     information into useful knowledge. ref OF 3 4925
151033 -      ..
151034 -     Below, Henry van Eykan explains the inability to remember more
151035 -     than the "gist" of information, i.e., 5% - 10%. ref SDS 0 1122
151037 -  ..
151038 - Jensen expects the rational person to be displaced by a "story-buying
151039 - entity," and...
151040 -
151041 -    1.  Companies will organize into tribes. ref OF 5 3780
151043 -         ..
151044 -    2.  New senior positions such as "director of mind and mood" or
151045 -        "minister of progress" will sell the company's odyssey
151046 -        internally.
151047 -
151048 -    3.  "Intangible asset appraiser" will gauge the value of human
151049 -        capital and ideas currently not accounted for on today's
151050 -        balance sheets.
151052 -         ..
151053 -    4.  Stock markets will whither
151055 -         ..
151056 -    5.  Workers will become the major stakeholders in the enterprise.
151057 -        as the intellectual capital of postindustrial ventures.
151059 -  ..
151060 - Jensen admits... "I'm not totally convinced about it myself. I haven't
151061 - thought it through." ref OF 5 0088
151063 -  ..
151064 - Jensen's forecasts align somewhat with the article reviewed on 991108
151065 - that forecasts the end of a logical...
151066 -
151067 -                          alphabetical mind
151068 -
151069 - ...because it will replaced by pictures and feelings based on study of
151070 - aborigines in Austrailia. ref SDS 74 6344
151071 -
151072 -
151073 -
151074 -
151075 -
151076 -
1511 -

SUBJECTS
Brain Memory Learning
Story Brain Stores Linkages of Data to Produce Knowledge, Wisdom, Vis
Story History Legal Brief Links Information Time Meaning (Rules, Laws
Jensen, Rolf Business Communities People Thrive on the Strength of th

2106 -
210701 -  ..
210702 - Stories Will Become Enabling Commodities of the Future
210703 -
210704 - Jensen argues, according to Heuer, that, as technology applies to a
210705 - wider range of activities, freeing people from mundane physical tasks,
210706 - consumers and employees will be left with one gaping hole to fill...
210707 -
210708 -                           emotional needs
210709 -
210710 - "It's a new society in which businesses, communities and people as
210711 - individuals will thrive on the basis of their stories, not just on
210712 - data and information. We will cease to define ourselves through
210713 - physical products, relying instead on stories and feelings."
210714 - ref OF 5 7220
210715 -
210716 -        [On 060211 Jack announces release of Open Iris by SRI that may
210717 -        support research today on using "stories" to aid human thought.
210718 -        ref SDS G0 5W6L
210720 -  ..
210721 - On 900303 Jeremy Campbell's book on Artificial Intelligence reviewed
210722 - the critical role "stories" play in human memory and intelligence,
210723 - i.e., reasoning, because they impart cause and effect, i.e., lessons
210724 - learned from experience, as in "Once upon a time..." and "What's the
210725 - story?" ref SDS 7 3016  New World Order... presents this cognitive
210726 - frame for intelligence support. ref OF 3 E55J
210728 -  ..
210729 - The SDS design implements the vital role of stories by providing a
210730 - section for "Summary/Objective" to summarize the story of a record
210731 - with a narrative connected to relevant detail, emulating, and thereby
210732 - augmenting human intelligence that thinks through stories, as
210733 - explained in POIMS. ref OF 1 2301 and ref OF 1 21G6
210734 -
210735 -       [On 050110 Henry van Eyken planning to start up an online
210736 -       journal again to apply the power of stories for reviewing
210737 -       important literature. ref SDS F7 UR7T
210739 -  ..
210740 - The author reviewing Jenson continues... "For years we were told you
210741 - sell the sizzle, not the steak. Jensen goes a step further and
210742 - suggests the sizzle is everything." ref OF 5 6138
210744 -  ..
210745 - Jensen notes that stories weren't part of the marketplace; they
210746 - inhabited the noncommercial realms of literature, religion and
210747 - ideology. ref OF 5 1219
210749 -  ..
210750 - Just as romanticism followed the enlightenment, the post-information
210751 - society will put growing emphasis on feelings and ideas, which Jensen
210752 - summarizes in the concept of "stories."  People will organize their
210753 - lives at home and at work accordingly and they will shop accordingly.
210754 - Jensen's favorite example are Danes who are buying organic eggs,
210755 - raising the market share of the more expensive eggs from these "happy
210756 - hens" to 50 percent. Why?  Because shoppers buy the "story" of healthy
210757 - agriculture and well-treated animals. ref OF 5 4505
210759 -  ..
210760 - This generally reflects "need" theory as an organic process of
210761 - elevating goals and activity to higher and less essential issues, as
210762 - basic needs are solved.  People who have never been hungry, and have
210763 - always been able to go to the store, feel an overpowering need to
210764 - inform people who are hungry and don't have a lot of options, that
210765 - eating the dog or the cat is a horrible thing to do.
210766 -
210767 -
210768 -
210769 -
210770 -
2108 -

SUBJECTS
Risk DKR Failure War Stories
Viability DKR
Risk DKR Need Redundancy of PC Avoid Impact of Bumbling
Knowledge Repository Applies Mainframe Model
Reliability Redundancy Bumbling

2607 -
260801 -  ..
260802 - War Stories DKR Failures?  What About Prometheus
260803 - DKR Opportunities Balanced by Risks of Bumbling
260804 -
260805 - Received ref DRT 3 0001 from Jon Winters asking about case studies,
260806 - lessons learned, experience on knowledge repositories gone horribly
260807 - wrong.
260808 -
260809 -     Jon returns to the threshold question of the Faustian bargain,
260810 -     raised on 000120. ref SDS 80 2345
260811 -
260812 -         If we get what we want, will we like it; or will we banish the
260813 -         light giver to the Caucusus? see Prometheus on 991108
260814 -         ref SDS 74 5810  Eric Armstrong raised the prospect that a
260815 -         connected environment would boggle the mind. ref SDS 81 3975
260817 -         ..
260818 -        [On 000309 Eric Armstrong relates lessons learned from other
260819 -        DKR projects. ref SDS A8 4928
260821 -      ..
260822 -     KnowledgeFarm says below that knowledge management is hard work.
260823 -     ref SDS 0 4472  Who is going to do that work?  On 990525 there was
260824 -     a report that engineers and managers do not like to capture the
260825 -     record, ref SDS 64 0966, called out below by Doug's reference to
260826 -     Bellinger, ref SDS 0 4012, On 990625 Forbes reports that CEOs
260827 -     don't like to do this work. ref SDS 67 1024  On 990625 doctors
260828 -     don't have enough time to capture the record. ref SDS 66 3190
260829 -
260830 -         So, one big question is who is going to do this work that is
260831 -         going to make the DKR useful rather than another big hunk of
260832 -         stuff?
260833 -
260834 -     ..
260835 -     Another aspect of DKR risk is bumbling that impacts
260836 -     reliability, as related in analysis of mainframe model proposed
260837 -     for the network computer in relation to the PC, on 960304.
260838 -     ref SDS 36 1020
260840 -      ..
260841 -     On 991221 unreliability of present web server environment shows it
260842 -     will be a long time before capability justifies reliance on an
260843 -     external vendor for maintaining essential services. ref SDS 76
260844 -     6935
260846 -      ..
260847 -     On 000305 issue was reviewed in relation to Xanadu concept of a
260848 -     single permanent address for all information. ref SDS A5 9718
260849 -
260850 -
260851 -
260852 -
2609 -

SUBJECTS
Subject Indexing
Classification
Context Management
Repository of Experience
Subject Indexing is Complex, Others Have Failed
People Need People to Help Identify Subjects
Organic Subject Structure
Subjects Need Expert Help with Searches
Search DKR Method

3711 -
371201 -  ..
371202 - Subject Searches Rigid, Inflexible
371203 - People Like to Ask for Help and Have a Human Mind Interpret
371204 -
371205 - Jon relates experience operating a web server that new users will
371206 - always ask the same questions even if they have been answered many
371207 - times before and there are tools to search the previous posts.
371208 - ref DRT 3 3264
371210 -  ..
371211 - Jon asks, perhaps rhetorically, is it human nature to want to ask
371212 - someone instead of searching a knowledge repository? ref DRT 3 3430
371213 -
371214 -     [On 000407 listed agenda issue for project meeting. ref SDS B6
371215 -     2752
371216 - ..
371217 - He proposes the DKR use an agent or bot might be in order. The
371218 - "bot" acts just like a visitor to the site.  The bot hangs out and
371219 - listens for frequently asked questions and, when it gets a hit,
371220 - searches the repository, old chat logs, etc and replies with an
371221 - intelligent answer. (in chat or email or whatever system the visitor
371222 - was using when they asked). ref DRT 3 SG7O
371223 -
371224 -      The need for support on searching is, also, evident from using
371225 -      telephone message systems that apply "skill routing." This method
371226 -      requires guessing about whether an issue fits a description
371227 -      provided by the routing system.  Organic character of subjects
371228 -      and language, cited in POIMS, ref OF 1 0561, shows the range of
371229 -      descriptions impedes recognition of common meanings, until enough
371230 -      experience is gained, as reviewed on 000304. ref SDS A3 4836
371231 -      ..
371232 -      Difficulty of subject management was reviewed on 910418,
371233 -      ref SDS 9 5584, and more recently on 970116 with Intel.
371234 -      ref SDS 45 1732
371236 -       ..
371237 -      People are aware there a lot of different ways to say the same
371238 -      thing.  They do not want to try a lot of different ways.  They
371239 -      want to talk to someone who can hear their explanation and draw
371240 -      on their experience to recast the callers formulation into one
371241 -      that the people who developed the system hit upon.
371243 -       ..
371244 -      People are designed to do this, but have a lot of difficulty
371245 -      porting this capability to machines, again because subjects are
371246 -      organic, as explained in POIMS. ref OF 1 0561
371247 -
371248 -
371249 -
371250 -
371251 -
371252 -
3713 -

SUBJECTS
Knowledge Management
Data, Information, Knowledge Distinguish
Intelligence Core Capability of DKR, Engine of Knowledge
Define - Knowledge
Knowledge Not Information Data
On-demand Access, Bellinger 000307
Education On-demand Teaching Tool
Define Knowledge Chronology Causation Experience
Define Knowledge Seed Team, 000307
Knowledge Workup Like Bellinger, Doug Engelbart

5112 -
511301 -  ..
511302 - Bellinger Defines Knowledge, KM Requires On-demand Access
511303 - Knowledge Management Definition Provided by Doug Engelbart
511304 -
511305 - Received ref DRT 1 0001 from Doug Engelbart asking Colloquium
511306 - contributors to review a paper on the Internet prepared by Gene
511307 - Bellinger.
511308 -
511309 - Doug advises that Bellinger's paper is the kind of workup that the DKR
511310 - project should develop -- doing so for multiple "knowledge domains" of
511311 - concern to the evolution and effectiveness of NICs. ref DRT 1 5035
511313 -  ..
511314 - Doug provides a link to...
511315 -
511316 -                     Knowledge Management Emerging Perspectives:
511317 -                     by Gene Bellinger
511318 -
511319 -                        gbellinger@outsights.com
511320 -
511321 - ...located on the web at...
511323 -          ..
511324 -         http://www.outsights.com/systems/kmgmt/kmgmt.htm
511326 -     ..
511327 -    [On 000330 Marcello Hoffman, SRI's lead expert on KM, says nobody
511328 -    has defined the Knowledge Management field. ref SDS B5 0713
511330 -     ..
511331 -    [On 000407 set action item to define KM. ref SDS B6 2805
511333 -     ..
511334 -    [On 000419 Doug requests this again. ref SDS B7 4964
511336 -     ..
511337 -    [On 000420 Eric Armstrong provides list of KM projects. ref SDS B9
511338 -    4877
511340 -     ..
511341 -    [On 000504 Eugene Kim submits explanation for knowledge.
511342 -    ref SDS C1 5003
511344 -     ..
511345 -    [On 000504 Doug was denied NSF support because proposal did not
511346 -    define knowledge. ref SDS C2 4C4F
511348 -     ..
511349 -    [On 000716 Professor Ransdell at Texas Tech (retired) reports SDS
511350 -    implements support for thoery of management by augmenting
511351 -    intelligence that has escaped discovery since 17th century.
511352 -    ref SDS C7 7O6H
511354 -     ..
511355 -    [On 011102 article history Knowledge Management by Larry Prusak,
511356 -    Directory of Knowledge Management at IBM cites defining Knowledge
511357 -    Management has proven defficult to accomplish; there can be no
511358 -    tools, theories, methods, and practices without a definition.
511359 -    ref SDS E0 L73H
511361 -     ..
511362 -    [On 011102 Prusak article 11 Deadly Sins Knowledge Management
511363 -    lists failure to define knowledge. ref SDS E0 CQ5M
511365 -  ..
511366 - Joe Williams submitted a letter favorably evaluating Bellinger's work.
511367 - ref DRT 4 0001
511368 -
511369 -       Below, Joe correlates Bellinger's work to his own structure for
511370 -       implementing Doug's ABC augment model. ref SDS 0 0655
511371 -
511372 -       [On 000324 Joe reviewed advantage of applying Bellinger's
511373 -       breakdown of a knowledge repository. ref SDS B3 4140
511375 -        ..
511376 -       [On 000422 Joe submits use case design for DKR; does not cite
511377 -       Bellinger's work. ref SDS C0 0918
511379 -  ..
511380 - Bellinger explains interest in knowledge management came from making
511381 - connections between system studies and analysis of data, information,
511382 - knowledge, and wisdom. ref OF 6 3961
511383 -
511384 -       However, he does not present connectionist theory.
511386 -  ..
511387 - He recognizes KM is a process, not an objective, ref OF 6 4891, which
511388 - aligns with POIMS formulation of an "intelligence" process.
511389 - ref OF 1 6649
511390 -
511391 -       It is not clear that Bellinger develops a process for
511392 -       generating knowledge.
511394 -  ..
511395 - Knowledge management is an extension of TQM. ref OF 6 1248
511396 -
511397 -       He cites TQM stuff, but forgot "vision," ref OF 6 2499,
511398 -
511399 -             Mission
511400 -             Competition
511401 -             Performance
511402 -             Change
511403 -
511405 -     ..
511406 -    Purpose and Benefit of Knowledge Management
511407 -
511408 -    Bellinger says KM manages, ref OF 6 7820
511409 -
511410 -       •  data that defines past results,
511411 -
511412 -       •  data and information associated with the organization, it's
511413 -          market, it's customers, and it's competition,
511415 -           ..
511416 -       •  patterns which relate all these items to enable a reliable
511417 -          level of predictability of the future.
511419 -           ..
511420 -          Question
511421 -
511422 -             How does Bellinger's explanation of "knowledge" differ
511423 -             from DBMS, MIS, Business Intelligence, and other stuff
511424 -             sold the past 50 years? reviewed on 980226. ref SDS 52
511425 -             2716
511427 -               ..
511428 -              [On 000407 listed agenda issue for project meetings.
511429 -              ref SDS B6 2805
511431 -  ..
511432 - Bellinger says...
511433 -
511434 -    Knowledge Management
511435 -
511436 -          ...is the capture, retention, and reuse of the foundation for
511437 -          imparting an understanding of how all these pieces fit
511438 -          together and how to convey them meaningfully to some other
511439 -          person. ref OF 6 7820
511440 -
511441 -             This aligns with Doug Engelbart's call for "intelligence
511442 -             collection" reviewed on 991222. ref SDS 77 8064
511444 -              ..
511445 -             [000327 Doug cited his paper in 1972 calling for capture
511446 -             of daily working information is KM. ref SDS B4 3971
511448 -              ..
511449 -             [On 010221 Michael Zack's paper published in summer of
511450 -             1999 calls for capturing information and adding process to
511451 -             organize, summarize, refine and enable access. ref SDS D4
511452 -             KY4L
511454 -              ..
511455 -             [On 020608 knowledge define case study hard for people to
511456 -             grasp, ref SDS E4 CC6J; philosophy practice grounding for
511457 -             "Knowledge Management" reviewed 050115, ref SDS F8 SF5K,
511458 -             correlates with cognitive science reviewed 960518,
511459 -             ref SDS 38 GS58, management tasks considered 000307,
511460 -             ref SDS 0 767G, and physical science locality principle
511461 -             power of knowledge predicts and controls the future,
511462 -             reviewed on 040312, ref SDS F2 YH4G
511463 -
511464 -
511466 -           ..
511467 -          Question...
511468 -
511469 -             How does "capture" occur.  What is "foundation," and
511470 -             "understanding."
511471 -
511472 -               [On 000407 listed agenda issue for project meetings.
511473 -               ref SDS B6 3961
511475 -              ..
511476 -             Below, KnowledgeFarm points out that this is hard work, it
511477 -             doesn't happen by pressing a button on the DKR system.
511478 -             ref SDS 0 4472
511479 -
511480 -               [On 000309 CEOs don't like to do this work, so how is it
511481 -               going to get done? ref SDS A8 4928
511483 -              ..
511484 -             On 990925 engineers and managers do not like to write.
511485 -             ref SDS 64 0966  On 990527 Grove says they, also, don't
511486 -             like to read. ref SDS 65 5110  On 990625 CEOs don't like
511487 -             to do this work. ref SDS 67 1024  On 990625 doctors don't
511488 -             have enough time to capture the record. ref SDS 66 3190
511490 -              ..
511491 -             So, if nobody is doing it, we need to get someone and
511492 -             train them to get it done.  Teach communication and tool
511493 -             skills to add "intelligence" to management.
511494 -
511495 -                 [On 000314 sent letter to the Colloquium pointing to
511496 -                 this issue, but does not push it. ref SDS A9 0005
511498 -                  ..
511499 -                 [On 000317 expressly recommend working on this task.
511500 -                 ref SDS B2 0005
511502 -     ..
511503 -    On-demand Access Gives Value to Knowledge Repository
511504 -
511505 -       ...enables people to deal with today's situations.
511506 -
511507 -       Without on-demand access to managed knowledge, every situation
511508 -       is addressed based on what the individual or group brings to the
511509 -       situation with them. ref OF 6 8036
511511 -        ..
511512 -       On-demand access to managed knowledge helps people address
511513 -       situations with the sum total of everything anyone in the
511514 -       organization has ever learned about a situation of a similar
511515 -       nature. ref OF 6 3468  (learning is defined below. ref SDS 0
511516 -       2070)
511517 -
511518 -          On 000306 Eric Armstrong set objective for DKR to provide
511519 -          "education on-demand." ref SDS A6 0741
511520 -
511521 -              [On 000505 specs still have this objective under a
511522 -              heading for "Didactic." ref SDS C3 0930
511524 -           ..
511525 -          Getting "everything" learned is an incorrect objective
511526 -          because it is overwhelming.
511527 -
511528 -              [On 000407 listed agenda issue for project meetings.
511529 -              ref SDS B6 2805
511531 -           ..
511532 -          Why, for example, would the CEO want to get what the janitor
511533 -          has learned about corporate mergers or the theory of parking
511534 -          lot maintenance?
511536 -           ..
511537 -          A theory of "intelligence", ref OF 1 5820, is needed to guide
511538 -          creation of knowledge, by integrating time and information
511539 -          arranged according to organic subject structures that then
511540 -          provide clues about what information to demand.  Absent this
511541 -          underlying engine, On-demand Access is an empty slogan,
511542 -          similar to IBM's Business Intelligence reviewed on 980226.
511543 -          ref SDS 52 2716
511544 -
511546 -     ..
511547 -    Knowledge Defined Separate from Data, Information, Wisdom
511548 -
511549 -    Bellinger provides a quote to distinguish knowledge management from
511550 -    earlier efforts...
511551 -
511552 -       Like water, this rising tide of data can be viewed as an
511553 -       abundant, vital and necessary resource. With enough preparation,
511554 -       we should be able to tap into that reservoir -- and ride the
511555 -       wave -- by utilizing new ways to channel raw data into
511556 -       meaningful information. That information, in turn, can then
511557 -       become the knowledge that leads to wisdom. ref OF 6 2310
511559 -        ..
511560 -       The author is listed as...
511561 -
511562 -
511563 -                            Les Alberthal
511564 -
511565 -
511566 -       ...which is linked to Bellinger's list of References showing...
511568 -             ..
511569 -            Alberthal, Les. Remarks to the Financial Executives
511570 -            Institute, October 23, 1995, Dallas, TX, ref OF 6 4278
511571 -
511572 -       ...however, there is no link to Alberthal's actual paper, so it
511573 -       has not been established that Bellinger's quote is correct, nor
511574 -       that the context supports the application.  So, right away there
511575 -       is a chink in the armor.
511577 -        ..
511578 -       Alberthal's formulation that a rising tide of data can improve
511579 -       things, reflects Van Kaspar's article two (2) years earlier that
511580 -       an Information Revolution is going to save the day, reviewed on
511581 -       931008. ref SDS 18 2526
511583 -     ..
511584 -    Meaning of knowledge predicate to knowledge management.
511585 -    ref OF 6 7600
511586 -
511587 -       This supports suggestion to Colloquium at Stanford on 000120.
511588 -       ref SDS 80 5063
511590 -     ..
511591 -    Bellinger proposes that data, information, knowledge and wisdom are
511592 -    mental conditions of context and understanding, illustrated by a
511593 -    diagram. ref OF 6 2870   Knowledge is never static, it is always on
511594 -    a continuum. ref OF 6 4428
511595 -
511596 -        Reflects work on 960227. ref SDS 34 9402
511597 -
511598 -           [On 010221 Michael Zack distniguishes knowledge from data
511599 -           and information. ref SDS D4 NK6O
511601 -         ..
511602 -        NWO...paper proposes an organic structure of human cognition.
511603 -        ref OF 3 4346
511604 -
511605 -           [On 000517 set defined "knowledge" in meeting at Intel.
511606 -           ref SDS C5 3976
511607 -
511608 -           [On 000518 notified DKR team at SRI that definitions can be
511609 -           compared with Bellinger's work. ref SDS C6 3528
511611 -     ..
511612 -    Data...
511613 -
511614 -        ...is a meaningless point in space and time that requires
511615 -        relations of context for meaning.  The mind fills in missing
511616 -        context to fabricate meaning through conjecture. ref OF 6 0704
511618 -         ..
511619 -        This aligns with review on 900303 of Jeremy Campbell's book
511620 -        explaining connectionist theory; for some reason Bellinger does
511621 -        not cite cognitive science. ref SDS 7 6006
511622 -
511624 -     ..
511625 -    Information...
511626 -
511627 -        ...relates to description, definition, or perspective (what,
511628 -        who, when, where). ref OF 6 1600
511630 -         ..
511631 -        A collection of data for which there is no relation between the
511632 -        pieces of data is not information. Information is an
511633 -        understanding of the relationships between pieces of data, or
511634 -        between pieces of data and other information. ref OF 6 2948
511635 -
511636 -            Bellinger does not define "understanding," creating a
511637 -            loop in the reasoning. see NWO... ref OF 3 4212
511639 -         ..
511640 -        Information generally does not explain why data occurred nor
511641 -        how the data may change; it depends on context for meaning.
511642 -        ref OF 6 6141
511643 -
511645 -     ..
511646 -    Knowledge....
511647 -
511648 -        ...comprises strategy, practice, method, or approach (how).
511649 -        ref OF 6 2880
511650 -
511651 -        Pattern embodies repeatability of relations that imply
511652 -        predictability. ref OF 6 3120  Pattern becomes knowledge when
511653 -        people understand implications.  Knowledge provides
511654 -        predictability about how pattern will evolve over time.
511655 -        ref OF 6 5440
511657 -         ..
511658 -        Bellinger does not define "understanding," creating a loop in
511659 -        the reasoning. see NWO... ref OF 3 4212
511661 -            ..
511662 -           [On 000517 set defined "knowledge" in meeting at Intel.
511663 -           ref SDS C5 3976
511665 -            ..
511666 -           [On 010221 Michael Zack defines knowledge as both a thing
511667 -           and a process, and he takes a step forward by associating
511668 -           knowledge with experience. ref SDS D4 NK6O
511669 -
511671 -     ..
511672 -    Wisdom....
511673 -
511674 -        ...embodies principle, insight, moral, or archetype (why).
511675 -        ref OF 6 7566
511676 -
511677 -        Wisdom arises when one understands principles for patterns
511678 -        representing knowledge. ref OF 6 7120 Wisdom creates its own
511679 -        context. Bellinger calls foundational principals of
511680 -        knowledge...
511682 -             ..
511683 -            eternal truths
511685 -     ..
511686 -    Learning
511687 -
511688 -        ...connecting new information to patterns that we already
511689 -        understand, per above, ref SDS 0 5999, extends existing
511690 -        knowledge. ref OF 6 1566
511691 -
511692 -           Bellinger does not explain the "hard work" required to
511693 -           capture stuff, reported below, ref SDS 0 4472, and connect
511694 -           it into the patterns he cites, and then organize it for
511695 -           retrieval when needed, and align it to maintain shared
511696 -           meaning, explained in POIMS. ref OF 1 0561
511698 -            ..
511699 -           Below Henry van Eykan comments on limited time that causes
511700 -           only cursory understanding, i.e., the "gist" of things.
511701 -           ref SDS 0 1122
511702 -
511704 -     ..
511705 -    Complexity
511706 -
511707 -        ...arises from differentiating and integrating. While high
511708 -        levels of differentiation without integration, promote the
511709 -        complicated, that which is highly integrated, without
511710 -        differentiation, produces mundane.  And it should be rather
511711 -        obvious from personal experience that we tend to avoid the
511712 -        complicated and are uninterested in the mundane. The complexity
511713 -        that exists between these two alternatives is the path we
511714 -        generally find most attractive. ref OF 6 4466
511715 -
511716 -           Probably need an example.
511718 -            ..
511719 -           Complexity occurs in business from the sequence of events
511720 -           that overwhelms span of attention, reported on 991014.
511721 -           ref SDS 73 5600
511722 -
511723 -            [An example is the record on 000308. ref SDS A7 1960
511724 -
511726 -  ..
511727 - Investigation revealed a sort of home page...
511728 -
511729 -
511730 -                      Mental Model Musings
511731 -
511732 -
511733 -         http://www.outsights.com/systems/
511734 -
511735 -
511736 - ...that lists a lot of publications, including the one on knowledge
511737 - management.  Another publication that seems closely related with
511738 - Doug's ABC continuous improvement model, is Bellingr's...
511739 -
511741 -                 ..
511742 -                Bureaucracy & Organizational Politics Emergent
511743 -                Characteristics of Structure
511744 -
511745 -
511746 - ...located at...
511747 -
511749 -         ..
511750 -        http://www.outsights.com/systems/bop/bop.htm
511751 -
511752 - ..
511753 - One of the resources Bellinger cites is to the...
511754 -
511755 -
511756 -
511757 -
511758 -
5118 -

SUBJECTS
Hard Work Need Dedicated Skills and Time for Adding Intelligence to M
Intelligence Hard Work Using Conventional IT Methods and Tools to Co

8304 -
830501 -  ..
830502 - New Role for a New World Order Computers Make Hard Work Fast Easy
830503 - KnowledgeFarm Supports Content - Requires Hard Work
830504 -
830505 -
830506 -
830507 -                      http://www.knowfarm.com/
830508 -
830510 -  ..
830511 - On 000125 Dick Karpinski recommended researching Idea Farm for
830512 - accomplishing the mission of the OHS/DKR project to advance beyond
830513 - information technology to a new paradigm of knowledge management.
830514 - ref SDS 81 0582
830516 -  ..
830517 - The KnowledgeFarm maintains that...
830519 -          ..
830520 -         Paperless Office Efficiencies Records Management
830521 -         Knowledge Management Efficiencies Paperless Office
830522 -         Good Management Lot of Hard Work Using Popular Tools
830523 -         Hard Work Intelligence Good Management Information Technology
830524 -
830525 -         Knowledge management entails the capture, processing, storage,
830526 -         delivery and maintenance of information about products,
830527 -         people, processes and policies.
830529 -          ..
830530 -         The scope for documenting the record of daily work fits the
830531 -         scope of SDS for a "paperless office" technology, explained on
830532 -         880628, ref SDS 1 WU49  It was reviewed again on 890523.
830533 -         ref SDS 4 XT6O  Vannevar Bush presented this idea for
830534 -         computers to provide "paperless office" efficiencies in an
830535 -         article published July 1945, and reviewed on 960304.
830536 -         ref SDS 35 L47F
830538 -              ..
830539 -             [On 011102 Larry Prusak at IBM says Knowledge Management
830540 -             tries to implement "paperless office" efficiencies of
830541 -             electronic records management because merely storing
830542 -             information on computers overwhelms human mental biology
830543 -             and so degrades productivity without complementary support
830544 -             for context and connections, the Bush vision for "trails
830545 -             of associations." ref SDS E0 M24F
830547 -          ..
830548 -         Legal practice provides a model for Knowledge Management.
830549 -         Review on 950605 shows citations to verify accuracy with links
830550 -         to original sources take a lot of time and hard work paid by
830551 -         customers.  Judges and lawyers cannot apply good management in
830552 -         the courtroom to other daily work because nobody will pay for
830553 -         creating links with traditional methods to verify accuracy.
830554 -         ref SDS 30 QZ66
830556 -          ..
830557 -         Project management practices to maintain progress of the work
830558 -         with timely, accurate understandings fo daily work were
830559 -         reviewed with USACE in San Francisco on 980305. ref SDS 53
830560 -         5922
830562 -          ..
830563 -         Records management in medical practice reviewed on 990625 is a
830564 -         good example of requirements for Knowledge Mangement using
830565 -         traditional information technologies. ref SDS 66 GT5O
830566 -         Kaiser's Healthwise Handbook requires accurate, timely records
830567 -         for case management, and calls for effective doctor patient
830568 -         partnership, ref SDS 66 TD5S, to bridge the gap caused by
830569 -         limited time that prevents doctors from performing
830570 -         requirements. ref SDS 66 2652
830571 -
830572 -             [On 001126 SRI team developing OHS/DKR technology decided
830573 -             to try using email for Knowledge Management, rather than
830574 -             SDS. ref SDS D1 QW8I
830576 -              ..
830577 -             [On 011003 Eric Armstrong says using tools and methods
830578 -             everybody likes is too hard. ref SDS D9 O73F
830580 -              ..
830581 -             [On 020504 FAR requires documentation of communications to
830582 -             authenticate accuracy of daily work, ref SDS E3 XV7L; case
830583 -             study shows failure to comply with regulations and
830584 -             standards for good management. ref SDS E3 NS6F
830586 -              ..
830587 -             [On 051130 AIA requirements for contemporaneous
830588 -             documentation apply traditional records management
830589 -             practices. ref SDS F9 PR4F
830591 -          ..
830592 -         Much of this content doesn't exist at the beginning of a
830593 -         Knowledge Management initiative.  It has to be created from
830594 -         scratch - as much of it as possible must be generated in the
830595 -         work flow, as your people discover facts that need
830596 -         documenting.  What does exist at the outset probably comes
830597 -         from diverse sources, in diverse formats.  This is a lot of
830598 -         hard work that takes time and expense.
830600 -              ..
830601 -             [On 020608 knowledge define case study hard for people to
830602 -             grasp, ref SDS E4 CC6J; philosophy practice grounding for
830603 -             "Knowledge Management" reviewed 050115, ref SDS F8 SF5K,
830604 -             correlates with cognitive science reviewed 960518,
830605 -             ref SDS 38 GS58, management tasks considered 000307,
830606 -             ref SDS 0 767G, and physical science locality principle
830607 -             power of knowledge predicts and controls the future,
830608 -             reviewed on 040312, ref SDS F2 YH4G
830610 -              ..
830611 -             [On 031203 Knowledge management goals to save time and
830612 -             effort organizing the record accomplished by SDS "save"
830613 -             function performing 30 tasks which people hate doing; this
830614 -             makes due diligence working intelligently faster and
830615 -             easier to save lives, time, and money. ref SDS E9 EG8G
830617 -          ..
830618 -         As a result, good management seems impossible, i.e., beyond
830619 -         reach, because capturing and organizing the record of daily
830620 -         working information is a lot of hard work that takes too much
830621 -         time using information technology (IT), and so seems like
830622 -         unnecessary overkill reported on 890324. ref SDS 2 2940  Good
830623 -         management to "be prepared" for working productively takes a
830624 -         lot of hard work and so requires constant reminders by experts
830625 -         like Covey, reviewed on 921205. ref SDS 16 5940  Since
830626 -         conversation seems fast and easy, it takes no time to organize
830627 -         anything, people gradually transform over the years of a
830628 -         career from reliance on writing learned in school, to reliance
830629 -         on conversation learned on the job, reviewed on 991108.
830630 -         ref SDS 74 TU8S
830631 -
830632 -            [On 010408 Gary Johnson reported that doing knowledge
830633 -            management with conventional tools is a lot of hard work.
830634 -            ref SDS D5 2G5I
830636 -             ..
830637 -            [On 011102 Eugene Kim reported that Doug Lenat's team spent
830638 -            decades manually organizing information into a structure
830639 -            and order for useful knowledge. ref SDS E0 HC7K
830641 -             ..
830642 -            [On 011102 review of Larry Prusk's 1993 paper shows people
830643 -            who originated Knowledge Management planned to develop
830644 -            processes, ref SDS E1 8J8F, however, by 011102 only
830645 -            conversation was being presented. ref SDS E1 SJ9I
830647 -             ..
830648 -            [On 011102 research shows professional people have turned
830649 -            to conversation as the primary tool for Knowledge
830650 -            Management. ref SDS E1 H461
830652 -             ..
830653 -            [On 011102 POIMS specifies both measurement and processes
830654 -            that leverage intelligence centered on chronology, context,
830655 -            and connection. ref SDS E1 H35F
830657 -             ..
830658 -            [On 030407 Gary Johnson lists 17 software programs people
830659 -            use for daily management without SDS. ref SDS E6 234G
830661 -             ..
830662 -            [On 040113 executives, engineers, marketing visionaries
830663 -            lose sight of purpose for knowledge management, because
830664 -            leveraging intelligence to "connect the dots" for
830665 -            understanding cause and effect in a complex record remains
830666 -            a mysterious biological process; people cannot remember
830667 -            what knowledge management is trying to accomplish.
830668 -            ref SDS F0 VK4N
830670 -             ..
830671 -            [On 040312 laws of nature yield order, structure, pattern
830672 -            of cause and effect for logical analysis, ref SDS F2 RP6K;
830673 -            locality principle requires adding energy to connect cause
830674 -            and effect that converts information into the power of
830675 -            knowledge; Knowledge Management takes a lot of hard work
830676 -            (i.e., energy) without tools for intelligence support;
830677 -            without "knowledge," however, information overload drives
830678 -            management toward entropy, which makes email a "killer
830679 -            application" that kills productivity, from lectures on 21st
830680 -            century science. ref SDS F2 YH4G
830682 -             ..
830683 -            [On 041012 orderly, structured medical records are required
830684 -            to accurately present patterns of patient history for 2nd
830685 -            opinions on diagnosis and prescribing treatment that saves
830686 -            lives, time, and money, ref SDS F6 4Q7Y, but there isn't
830687 -            enough time using familiar methods and tools. ref SDS F6
830688 -            UW5H
830690 -             ..
830691 -            [On 070729 Everything is Miscellaneous book explains hard
830692 -            work organizing the record causes people to store documents
830693 -            in stacks on desks, the floor, in cabinets, coffee table,
830694 -            anywhere handy, including the backseat of the car.
830695 -            ref SDS G2 IG9F
830697 -          ..
830698 -         On 890809 Morris reported executives like to expedite by
830699 -         relying on conversation, because writing takes skill,
830700 -         diligence and extra time using popular information
830701 -         technologies (IT). ref SDS 6 SL6J  On 921205 Covey explains
830702 -         faith to form habits performing good management consistently.
830703 -         ref SDS 16 6013  Cognitive overhead refers to "being prepared"
830704 -         for working intelligently by allocating time for organizing
830705 -         information.
830707 -          ..
830708 -         Efficiencies of fast, precision access using a highly
830709 -         connected record in a "paperless office" model are beyond
830710 -         reach using poplar information technologies that make creating
830711 -         links a lot of hard work, reported at Intel on 960627.
830712 -         ref SDS 40 2370
830713 -
830714 -             [On 020820 SDS ability to create links in 10 seconds
830715 -             beyond reach of popular technology. ref SDS E5 O1QQ
830717 -          ..
830718 -         Official policies discourage experimenting because everyone
830719 -         must use tools and methods that brought prior success.
830720 -         Bureaucracy encourages conformity, reported on 920402,
830721 -         ref SDS 13 0344, and cited again by Grove on 980307.
830722 -         ref SDS 55 1657  Bureaucracy innately rewards personal
830723 -         relations advanced through style and image in meetings, calls,
830724 -         and documents.  This constant flow of information crowds out
830725 -         time to think, reported on 970910. ref SDS 49 3479  Without
830726 -         enough time to think, people cannot "connect the dots" to
830727 -         understand cause and effect, nor to learn new methods, and
830728 -         discover new ideas "outside the box" of accepted and approved
830729 -         procedure, reported on 890809. ref SDS 5 5U6K
830731 -          ..
830732 -         On 911123 Morris reported that executives like "feel good"
830733 -         management that relies on conversation to expedite the work,
830734 -         under the common rule "talk is cheap." ref SDS 11 1331  Later,
830735 -         on 950227, Morris cited traditional tools and methods (e.g.,
830736 -         email, 3 x 5 cards, filing cabinets) that make good management
830737 -         a lot of hard work to generate useful knowledge without SDS.
830738 -         ref SDS 25 9933  An article published in Byte magazine
830739 -         reviewed on 910418 explained that subject indexing to organize
830740 -         information in order to find critical details is a lot of hard
830741 -         work. ref SDS 9 5584  An example is Millie's report on 960406
830742 -         of difficulty finding critical information in a law office
830743 -         which is paid to organize information for evidence that
830744 -         supports their clients. ref SDS 37 5922  The same day, Morris
830745 -         said again that losing information is common in business and
830746 -         government using popular technologies. ref SDS 37 4249  More
830747 -         recently, John Maloney, who leads a professional group for
830748 -         knowledge work, reported difficulty finding critical
830749 -         information with popular tools. ref SDS 79 XO3G
830751 -               ..
830752 -              [On 000920 letter to DKR team, ref SDS C8 2V5F, SDS makes
830753 -              good management fast, easy and fun, like playing a piano,
830754 -              but nothing can make good management as fast and easy as
830755 -              bad management that does nothing. ref SDS C8 T33H
830757 -               ..
830758 -              [On 001004 letter to OHS/DKR group reports that using SDS
830759 -              makes knowledge management fun, like playing a piano,
830760 -              rather than a lot of hard work. ref SDS D0 GR5L
830762 -               ..
830763 -              [On 001126 steps for doing Knowledge Management without
830764 -              SDS by using conventional information technologies were
830765 -              listed in a letter by Eugene Kim for OHS/DKR group.
830766 -              ref SDS D1 4E3X  Grant Bowman responded at that time,
830767 -              that this is a lot of hard work. ref SDS D1 B15I
830769 -               ..
830770 -              [On 010420 Jeff Conklin on organizational memory,
830771 -              ref SDS E2 MU7O, explains cognitive overhead reflects the
830772 -              problem of time required to create links and to decide
830773 -              when to open a links. ref SDS E2 SU6K
830775 -               ..
830776 -              [On 010221 Michael Zack's paper in 1999 explains similar
830777 -              scope for KM, and lists many new work roles are needed to
830778 -              perform KM using conventional information technology.
830779 -              ref SDS D4 Q47K
830781 -               ..
830782 -              [On 030407 Gary submits list of information management
830783 -              tools people use that makes doing Knowledge Management
830784 -              hard work. ref SDS E6 234G and ref SDS E6 6Q4H
830786 -               ..
830787 -              [On 030512 experience reported on combat improvement
830788 -              project at aerospace company shows that information and
830789 -              knowledge management are going in opposite directions;
830790 -              links are avoided for information management, because
830791 -              they make a difficult task impossible using traditional
830792 -              manual methods. ref SDS E7 M34F
830793 -
830799 -              ..
830800 -             [On 040203 bureaucracy encourages reliance on sustaining
830801 -             technologies and discourages innovation. ref SDS F1 E44K
830803 -              ..
830804 -             [On 040615 case study preparing technical documents found
830805 -             using information technology for good management takes a
830806 -             lot of hard work, very frustrating. ref SDS F3 WA5K
830808 -              ..
830809 -             [On 040802 case study developing explanation of SDS theory
830810 -             and practice shows people have difficulty working with
830811 -             ideas on a theory of knowledge. ref SDS F4 0O3J
830813 -              ..
830814 -             [On 040905 article "Analysis Paralysis" explains root
830815 -             cause analysis is a lot of hard work to gather data;
830816 -             proposes root contradition analysis. ref SDS F5 QP9L
830818 -              ..
830819 -             [On 060317 Marv lead KM manager at aerospace company
830820 -             advises that nobody is performing NCO, another rendition
830821 -             of KM. ref SDS G1 Q96H
830822 -
830824 -          ..
830825 -         Bellinger makes similar point above, which is probably why he
830826 -         cites KnowledgeFarm. ref SDS 0 4012
830827 -
830829 -          ..
830830 -         Communication Metrics Makes Management Fast and Easy Using SDS
830831 -
830832 -         Experience using SDS to connect information into stories that
830833 -         enable people to grasp and remember cause and effect, cited by
830834 -         Jensen, above, as required by human mental architecture,
830835 -         ref SDS 0 0783, requires time invested by a skilled analyst to
830836 -         perform the steps of Communication Metrics, per meeting on
830837 -         970624 with US Army Corps of Engineers. ref SDS 47 X55H
830839 -          ..
830840 -         New World Order... explains need for new role. ref OF 3 4305
830841 -
830842 -             [On 001219 lists eight (8) steps to perform Communication
830843 -             Metrics using SDS. ref SDS D3 4W4L
830844 -
830845 -             [On 031203 SDS save function performs hundreds of
830846 -             thousands of steps in two (2) seconds to make good
830847 -             management fast and easy. ref SDS E9 MU4N
830849 -          ..
830850 -         KnowledgeFarm explanation of hard work to do Knowledge
830851 -         Management aligns with Jack Park's letter on 000221 advising
830852 -         that organizing information is a Pandora's Box of complexity.
830853 -         On 980307 Andy Grove's book says that good management requires
830854 -         diligence, and is not fun, ref SDS 55 3101, illustrated by the
830855 -         example on 960406. ref SDS 37 5922
830856 -
830857 -             [On 000324 launch planning requires funding to pay for
830858 -             hard work needed to develop OHS/DKR. ref SDS B3 4729
830860 -              ..
830861 -             [000327 Doug cited his paper in 1972 calling for capture
830862 -             of daily working information is KM. ref SDS B4 3971
830864 -              ..
830865 -             [On 001004 KM to produce useful "intelligence" is fun.
830866 -             ref SDS D0 6N9G
830868 -              ..
830869 -             [On 010908 laziness addicts people to bad management that
830870 -             will always be easier than good management. ref SDS D7
830871 -             YF5O
830873 -              ..
830874 -             [On 010916 Eric Armstrong reports a lot of extra effort is
830875 -             needed for dialog mapping for a system of organizing the
830876 -             record developed by Eugene Kim. ref SDS D8 4J4J
830878 -              ..
830879 -             [On 011003 Eric Armstrong reports knowledge management
830880 -             with interface he uses paralizes productivity; analysis is
830881 -             a hopeless quagmire of complexity. ref SDS D9 EC5N and
830882 -             ref SDS D9 O73F
830884 -              ..
830885 -             [On 030407 Gary Johnson submits list of information
830886 -             management tools people use that makes doing Knowledge
830887 -             Management hard work. ref SDS E6 234G and ref SDS E6 6Q4H
830889 -             ..
830890 -            KnowledgeFarm appears to be offering Communication Metrics
830891 -            services, answering question above. ref SDS 0 3866
830893 -             ..
830894 -            Per above concern about risks of developing knowledge
830895 -            management capability, ref SDS 0 4073,
830897 -             ..
830898 -            On 990925 engineers and managers do not like to write.
830899 -            ref SDS 64 0966  On 990527 Grove says they, also, don't
830900 -            like to read. ref SDS 65 5110  On 990625 CEOs don't like to
830901 -            do this work. ref SDS 67 1024  On 990625 doctors don't have
830902 -            enough time to capture the record. ref SDS 66 3190
830904 -          ..
830905 -         Sorting out who needs what knowledge, when, in what context,
830906 -         in what form, and for what purpose, is a strategic challenge
830907 -         in itself.  Consultants can help resolve these issues, and
830908 -         deal with cultural and political complexities that inevitably
830909 -         arise once you begin to implement a KM program.  Systems
830910 -         integrators can take you through the decisions you need to
830911 -         make to build the right technical infrastructure to capture,
830912 -         store and deliver knowledge throughout your extended
830913 -         enterprise.
830915 -          ..
830916 -         That's when you confront the inevitable questions: Where does
830917 -         this "knowledge" come from?  How does it get into the system?
830918 -         What do we do with these thousands and thousands of documents
830919 -         we've created?
830921 -          ..
830922 -         That's when the real work begins. And that's where
830923 -         KnowledgeFarm comes in.
830925 -          ..
830926 -         KnowledgeFarm is a content management service provider,
830927 -         specializing in knowledge management for customer relationship
830928 -         management, sales and customer support.
830930 -          ..
830931 -         Using an approach we call Bottom-Up Knowledge Capture, we
830932 -         deliver solutions to the problem of populating your knowledge
830933 -         repository, so your people can benefit from it.
830934 -
830936 -     ..
830937 -    Knowledge Management is segmented into three (3) elements....
830938 -
830939 -         1.  Content
830940 -
830941 -         2.  Technologies
830942 -
830943 -         3.  People and Processes
830944 -
830946 -     ..
830947 -    KnowledgeFarm focuses on the Content Management challenge in KM.
830949 -     ..
830950 -    Sent a letter to
830951 -
830952 -
830953 -                       Peter Dorfman
830954 -                       KnowledgeFarm:
830955 -                       Telephone: (908) 236-2849
830956 -                       Fax: (908) 236-8541
830957 -                       e-mail: pdorfman@knowfarm.com
830958 -
830960 -      ..
830961 -     [On 000316 followed up. ref SDS B1 0001
830962 -
830963 -
830964 -
830965 -
8310 -

SUBJECTS
ABC Improvement Model

8403 -
840401 -  ..
840402 - Bellinger's KM Supports ABC Augment Model
840403 -
840404 - Joe Williams recommends a DKR based on levels of use by individuals in
840405 - the team. ref DRT 4 0004  He correlates his design with Bellinger's
840406 - work defining data, information, knowledge and wisdom, per above,
840407 - ref SDS 0 3968, and proposes the following levels. ref DRT 4 0001
840408 -
840409 -           •  Experience
840410 -
840411 -           •  Knowledge
840412 -
840413 -           •  Learning
840414 -
840416 -        ..
840417 -       [On 000324 Joe explained this scheme to project meeting, where
840418 -       it was supported as an essential ontology for the DKR.
840419 -       ref SDS B3 4140
840420 - ..
840421 - Joe notes a first step to defining this is to specify that there
840422 - is always expected to be A, B, and C users of the repository. The A
840423 - level user is primarily accessing Knowledge while occasionally adding
840424 - content to Experience and Learning.  The B level user is documenting
840425 - Experience and organizing Learning and, working with the A users,
840426 - possibly adding to or creating new Knowledge. The C users are
840427 - supporting B (and possibly A. users to be certain that the repository
840428 - is functional and scaled for the project. Thus, as a project starts
840429 - out, there may be no A users (because there is no Knowledge?) but the
840430 - repository is always developed with respect to the A user. ref DRT 4
840431 - 3290
840432 -
840433 -
840434 -
840435 -
840436 -
840437 -
840438 -
8405 -

SUBJECTS
Open Source Development Freeware
Hypertext (Linking) Improves Productivity, Too Slow
Open Source Hyper-text Editors
OHS Open Hyperdocument System
Dynamic Knowledge Repository (DKR)
Binary Forces Permeate Human Endeavors, Cause Stress, Conflict
DKR Single Source Central Control Invades Privacy
Editing Core Capability
Specifications
Version Control
DKR Specification, 000307
OHS Specification, 000307
Integrate OHS DKR
CDS V0.2, 000306

A316 -
A31701 -  ..
A31702 - Specifications Needed for DKR and OHS
A31703 - Collaborative Document System Requirements Outstanding Work by Eric
A31704 -
A31705 - Follow up ref SDS A6 0782, ref SDS A5 0782.
A31706 -
A31707 - Second letter from Joe Williams, ref DRT 5 0001, commends the
A31708 - specification submitted on 000306 by Eric Armstrong for collaborative
A31709 - DKR document system. ref SDS A6 0782
A31710 -
A31711 -      [On 000324 Joe raised similar issues. ref SDS B3 4140
A31713 -  ..
A31714 - Joe recommends two requirements:
A31715 -     ..
A31716 -     DKR spec and the OHS spec.
A31717 -
A31718 -     1.  Define the boundaries of the specifications (or minimum
A31719 -         requirements) for the OHS and the DKR. ref DRT 5 2350
A31720 -
A31721 -     2.  OHS needs definitions of the type of documents that can be
A31722 -         incorporated (web/mail/newsgroup) and the DKR needs
A31723 -         definitions of how the documents can be input and accessed by
A31724 -         the users. ref DRT 5 4420
A31726 -  ..
A31727 - Joe proposes that user should have access to a complete and navigable
A31728 - view of all the nodes and node relationships in the DKR, but is this a
A31729 - function of the DKR or the OHS? ref DRT 5 3132
A31730 - ..
A31731 - He recommends getting "...these into a form that is easily
A31732 - accessible and has the presentation capabilities that will be
A31733 - required." ref DRT 5 0245
A31735 -  ..
A31736 - Joe asks...
A31737 -
A31738 -      Can we use the new Web site as a location for candidate
A31739 -      documents? ref DRT 5 5692
A31740 -
A31741 -        [On 000407 listed as issue for project meetings. ref SDS B6
A31742 -        4173
A31743 -
A31744 -
A31745 -
A31746 -
A318 -

SUBJECTS
Literacy Declines in Work Place
Remembering Links Improved by SDS
Writing Improves Memory Without Seeing Text
Alphabet Most Powerful Technology, Improved by SDS
Reading Expedited by SDS Judicious Review
Knowledge Stream, Paradigm Shift from Documents
Communication Manager Use Early Retirees who have Needed Experience/S
Senior People Need Medical Management Support, Have Time for SDS
2% of Mental Capacity is Used, SDS Lifts This Value
New Reality Management Imploding
Paradigm Shift from Documents to Continuous Knowledge Stream
Senior People Initial KM Workers, 000307
Co-evolution Education KM, 000301
Professional Role KM, 000301
Reading 5% Gist Memory of What People Remember

BA17 -
BA1801 -  ..
BA1802 - Documents Replaced by Knowledge Space
BA1803 - Information Overload Produces Cursory Understanding, Reduced Literacy
BA1804 -
BA1805 - Received insightful letter from Henry van Eykan on the prospect that
BA1806 - traditional printed books will be replaced by electronic media.
BA1807 - ref DRT 6 0001  This supplements focus group research about online
BA1808 - books performed 990125. ref SDS 59 8669
BA1810 -  ..
BA1811 - Printed material is more flexible, less subject to damage from casual
BA1812 - handling.
BA1813 -
BA1814 -     [On 000314 sent response on this. ref SDS A9 4782
BA1815 -
BA1816 -     [On 000315 Henry discussed online books, ref SDS B0 4782 but not
BA1817 -     Knowledge Space. ref SDS B0 1122
BA1819 -      ..
BA1820 -     [On 000317 submitted follow up drawing attention to Knowledge
BA1821 -     Space paradigm. ref SDS B2 4782
BA1823 -      ..
BA1824 -     [On 000419 debate extends to Library of Congress. ref SDS B8 4782
BA1826 -      ..
BA1827 -     [On 001130 traditional books replaced by Knowledge Space.
BA1828 -     ref SDS D2 5350
BA1829 - ..
BA1830 - On the other hand it is not efficient to learn from traditional
BA1831 - printed media, because it takes a lot of time to get into a form that
BA1832 - can be connected to related stuff for creating the "patterns" that
BA1833 - impart predictiability of cause and effect, which yields learning, and
BA1834 - leads to...
BA1835 -
BA1836 -                             knowledge
BA1837 -                             lessons learned
BA1838 -                             history
BA1839 -                             wisdom
BA1840 -
BA1842 -  ..
BA1843 - as explained in the New World Order... ref OF 3 5845 paper, supported
BA1844 - by Doug's reference to Bellinger's KM web site, above. ref SDS 0 2070
BA1845 - ..
BA1846 - It may be that pleasure reading of, for example, novels will
BA1847 - remain in books; and, business material will migrate toward electronic
BA1848 - media.
BA1849 - ..
BA1850 - This will produce a new paradigm of...
BA1851 -
BA1852 -
BA1853 -                         Knowledge Space
BA1854 -
BA1855 -
BA1856 - ...defined on 960620, ref SDS 39 3516, to replace the traditional
BA1857 - notion of knowledge contained in books, with a continuous information
BA1858 - stream, segmented into chunks organized by the ontology that Eric and
BA1859 - Jack were discussing on 000221. ref SDS 88 8044  On 000212 Eric set
BA1860 - out the prospects of shifting the paradigm from documents to a
BA1861 - continuous information stream. ref SDS 83 8960 and the innovation at,
BA1862 - ref SDS 83 9790
BA1863 -
BA1865 -  ..
BA1866 - Remember 5% - 10% Only the Gist of Events, Reading, Conversation
BA1867 - Tending the Garden of Knowledge Requires Experience and Patience
BA1868 - DKR Augments Remembering, Enhances Literacy
BA1869 - Expanding Span of Attention Improves Understanding
BA1870 -
BA1871 - Henry recalls that when "...we were younger, we didn't dare spend $5
BA1872 - on a book we wouldn't read cover to cover. Now, one may spend $50 on a
BA1873 - book and pick out 5 or 10% for the gist of it, knowing that the gist
BA1874 - of it is all we will ever be able to remember anyway.  Why should we
BA1875 - bother to keep buying books at all?  Sacrilegious thought! ref DRT 6
BA1876 - 0874
BA1877 -
BA1878 -     [On 000927 Henry submits published authority indicating people
BA1879 -     only remember the gist of things, and much of what is remember is
BA1880 -     false. ref SDS C9 PO4F
BA1882 -      ..
BA1883 -     [On 020110 Morris reports people only use 5% of MS Word and
BA1884 -     Outlook capabilities. ref SDS E2 CK4K
BA1886 -  ..
BA1887 - Another powerful insight by Henry, that reflects the loss of literacy
BA1888 - reviewed on 991108, ref SDS 74 7380, and the fragility of knowledge
BA1889 - set out in the record on 950204. ref SDS 24 0550
BA1890 -
BA1891 -     Remembering 5% - 10% of information from reading a book, reflects
BA1892 -     futurist Rolf Jensen's observation, reviewed above, that human
BA1893 -     biology is constant, and is therefore stressed by the strain of
BA1894 -     information overload. ref SDS 0 6545  This aligns with the popular
BA1895 -     concern that people use only a small fraction of their experience
BA1896 -     and mental capacity, on 911121. ref SDS 10 2582
BA1897 -
BA1898 -        [On 000314 sent letter on this. ref SDS A9 1122
BA1900 -         ..
BA1901 -        [On 000315 response does not address this opportunity.
BA1902 -        ref SDS B0 1122
BA1904 -         ..
BA1905 -        [On 000317 sent letter to Colloquium explaining Knowledge Space
BA1906 -        solves this problem. on this. ref SDS B2 4782
BA1908 -         ..
BA1909 -        [On 000419 report that online books resisted by Library of
BA1910 -        Congress. ref SDS B8 3078
BA1912 -         ..
BA1913 -        [On 000920 Henry proposes education for KM. ref SDS C8 W93D
BA1914 -     ..
BA1915 -     Limitations of human memory were reviewed on 960909 in an
BA1916 -     article for PMI on "Turning Straw into Gold," that explains
BA1917 -     opportunity for adding intelligence to improve memory by
BA1918 -     converting information into knowledge. ref SDS 43 7311
BA1920 -      ..
BA1921 -     Theoretically, with cars, TVs, computers and the rest, we should
BA1922 -     have more time for remembering, but we don't.
BA1924 -      ..
BA1925 -     Indeed, people do not have time to think, reported on 970910,
BA1926 -     ref SDS 49 3479, which causes people to overlook correlations and
BA1927 -     implications.  Gene Bellinger suggests today that implications are
BA1928 -     the source of knowledge. ref SDS 0 5999  This presents a serious
BA1929 -     knowledge management dilemma when there is not enough time to
BA1930 -     remember, and all we have are impressions, as Henry says, the
BA1931 -     "gist" of 5% - 10%. ref DRT 6 0874  The problem is not limited to
BA1932 -     $50 books.  People cannot remember who said what at the last
BA1933 -     $5,000 meeting, or the last $200 phone call, and so spend hours
BA1934 -     arguing about it, then go to the next meeting, resulting in a
BA1935 -     spiraling down, i.e., an implosion, of understanding from spreading
BA1936 -     guess and gossip. reported on 950605. ref SDS 30 1842
BA1937 -     ..
BA1938 -     On 990303 Communication Managers memory better than most.
BA1939 -     ref SDS 61 9499
BA1940 -
BA1942 -      ..
BA1943 -     Seniors Have Experience, Wisdom and Time to Think for Solving
BA1944 -     New Realities, Dilemmas and Paradigm Shift of the Century
BA1945 -
BA1946 -     Doug's DKR effort will help people remember better. Eric and
BA1947 -     everyone in the Colloquium are thinking carefully about how to get
BA1948 -     this done.  On 900319 research in cognitive science showed that
BA1949 -     memory is a big part of human reasoning, i.e., intelligence.
BA1950 -     ref SDS 8 0702
BA1952 -      ..
BA1953 -     Better memory lifts the ability to think, remember and communicate
BA1954 -     beyond simply getting the "gist of information," as Henry reports
BA1955 -     today. ref SDS 0 1122 see POIMS ref OF 1 6528  Thus, Doug is on
BA1956 -     the right track to use technology in order to break out of the
BA1957 -     core knowledge management dilemma facing the 21st century, indeed
BA1958 -     what might be called the paradigm shift of the millennium...
BA1959 -
BA1961 -             ..
BA1962 -            Communication is the Biggest Risk in Enterprise
BA1963 -
BA1964 -
BA1965 -     ...as set out in POIMS, ref OF 1 8316, developed on 991007.
BA1966 -     ref SDS 72 7920 and previously on 990924 analysing the high cost
BA1967 -     of medical mistakes. ref SDS 71 5576
BA1969 -  ..
BA1970 - An example of how this might help remember more than 10% - 15% of a
BA1971 - book is the review on 980307 of Andy Grove's book...
BA1972 -
BA1973 -
BA1974 -                     Only the Paranoid Survive
BA1975 -
BA1976 -
BA1977 - ...where Grove himself recognizes new realities that Henry cites
BA1978 - today. ref SDS 54 0001  On 950428 the process of using technology like
BA1979 - a DKR to aid memory was explained. ref SDS 29 8900
BA1981 -  ..
BA1982 - Henry might support the notion that we need more than tools.
BA1984 -  ..
BA1985 - On 000304 Eugene Kim submitted a letter to the Colloquium commending a
BA1986 - professional source that urges "people" are the core of knowledge
BA1987 - management. ref SDS A4 0785
BA1989 -  ..
BA1990 - On 000120 resistance to augmenting knowledge capability was submitted
BA1991 - to the Colloquium. ref SDS 80 2546  On 000227 Eric Armstrong proposed
BA1992 - solutions to resistance using DKR. ref SDS 96 8897  On 000302 Eugene
BA1993 - Kim proposed introducing capability on small scale as in a pilot test.
BA1994 - ref SDS A1 0896
BA1996 -  ..
BA1997 - We need experienced people who know how, and feel comfortable enough
BA1998 - with themselves, to generate the intelligence that converts "data" and
BA1999 - "information" into knowledge, as related by Doug's reference to
BA2000 - Bellinger, above. ref SDS 0 0772 and set out in POIMS. ref OF 1 2049
BA2002 -  ..
BA2003 - Pilot testing can be supported by seniors, per discussion on 000302.
BA2004 - ref SDS A1 0897
BA2005 -
BA2006 -      [On 000314 sent letter on this. ref SDS A9 1122
BA2007 -
BA2008 -      [On 000317 sent follow up letter. ref SDS B2 0005
BA2010 -  ..
BA2011 - This is a skill of writing and analysis that creates the "stories,"
BA2012 - which Rolf Jensen reports today the human mind is wired to accept.
BA2013 - ref SDS 0 0783  Henry has a real flair for this kind of work, and
BA2014 - likely others do who would be willing to invest the time in learning a
BA2015 - new skill, and passing it along to others through mentoring.
BA2017 -  ..
BA2018 - On 000301 submitted a letter to Doug Engelbart explaining need to
BA2019 - augment education in communication beyond the selling function.
BA2020 - ref SDS A0 0001
BA2022 -  ..
BA2023 - There are millions of retired people who might be very good at this
BA2024 - work.  Essentially the task is to help busy people get more than 5% -
BA2025 - 10% of what transpires in reading a book, attending a meeting, sending
BA2026 - an email, etc.  It means investing intellectual capital, rather than
BA2027 - letting it fly by like straw in the wind. ref OF 1 1101 It requires
BA2028 - awareness about the fragility of knowledge, reviewed on 950204.
BA2029 - ref SDS 24 0550, and consequent urgency to invest time for...
BA2030 -
BA2032 -                  ..
BA2033 -                 tending the garden of knowledge
BA2034 -
BA2036 -  ..
BA2037 - On 950426 we aimed to involve senior people in PMI. ref SDS 27 0788
BA2039 -  ..
BA2040 - At that time, management did not see the advantage of using
BA2041 - experienced people.  Now we are all more experienced, and so this may
BA2042 - be a good time to recycle this idea.
BA2043 -
BA2044 -      [On 000314 sent letter on this. ref SDS A9 1122
BA2045 -
BA2046 -
BA2047 -
BA2048 -
BA2049 -
BA2050 -
BA2051 -
BA2052 -
BA2053 -
BA2054 -
BA21 -