CONTACTS 
0201 - Computer Generalist                  510 658 3797
020101 - Mr. Richard Karpinski
020102 - dick@cfcl.com

SUBJECTS
Customer Requests for Information
Web Site Demo SDS

0504 -    ..
0505 - Summary/Objective
0506 -
050601 - Follow up ref SDS 21 0000, ref SDS 20 0000.
050602 -
050603 - Received two letters about SDS from people notified by Dick Karpinski
050604 - using his letter to the Colloquium at Stanford.  Dick also sent a
050605 - letter asking about how to explain SDS to help others benefit from the
050606 - POIMS capability. ref SDS 0 9862  I reviewed the matter and sent a
050607 - letter thanking Dick for his efforts, and suggesting we have to enable
050608 - people to experience SDS in order to gain understanding. ref SDS 0
050609 - 9583
050610 -
050611 -     [On 000307 received follow up from Jon and Dick. ref SDS 23 3005]
050612 -
050613 -
050614 -
0507 -
0508 -
0509 - Progress
0510 -
051001 -  ..
051002 - Customer Wants Simple Explanation of SDS and POIMS
051003 -
051004 - Received ref DRT 1 0001 from Jon Bondy, who asks about Communication
051005 - Metrics.  He reviewed the web site, as a result of a recommendation by
051006 - Dick Karpinski, but was not able to determine what product or service
051007 - is provided.  Jon wants a simple explanation of SDS, POIMS and of
051008 - Communication Metrics.
051009 -
051010 -     Dick Karpinski reports today (see below) that he sent his report
051011 -     on SDS that was submitted to the Colloquium at Stanford, to Jon
051012 -     and others, and so evidently Jon did not understand it.
051013 -     ref SDS 0 9862
051014 -
051015 -       [On 000307 Jon reports simple explanation helped. ref SDS 23
051016 -       3005]
051017 -
051018 -     Morris has previously urged a simple, down-to-earth explanation
051019 -     that his colleagues at Intel can understand, as reported on 990713
051020 -     when they evaluated the NSF proposal as funny and alien.
051021 -     ref SDS 11 1767  He repeated this request on 990718. ref SDS 13
051022 -     8966
051023 -
051024 -     On 990715 reviewed challenge of finding a few people who "get it"
051025 -     who can become ambassadors of change, ref SDS 12 2592, like Dick
051026 -     Karpinski, Jeanne Bradley at Kaiser, Bill DeHart at PG&E, and so
051027 -     on.
051028 - ..
051029 - Jon expresses high regard for Dick's opinion. ref DRT 1 0690
051030 -
051031 - Submitted ref DIT 1 0001, linked to POIMS explaining thinking through
051032 - writing in POIMS. ref OF 1 3742
051033 -
051034 -     [On 000307 received follow up from Jon. ref SDS 23 3005]
051035 -
051036 - We can say that SDS is a product that implements a technology, POIMS,
051037 - and is used to accomplish knowledge management.
051038 -
051039 -        [On 000327 Doug Engelbart asked for an explanation of SDS.
051040 -        ref SDS 24 7280
051041 -
051042 -        [On 011011 explained SDS, Com Metrics and POIMS again.
051043 -        ref SDS 25 VF4K
051044 -
051045 -     Using the product is pretty well explained by Dick's letter,
051046 -     ref DRP 1 0001, received in the record on 000227, ref SDS 22 0897,
051047 -     cited in the letter to Jon. ref DIT 1 4875
051048 -     ..
051049 -     Typical day scenario, ref OF 2 0001, is submitted to Jon,
051050 -     ref DIT 1 2580, because on 000222 Dick Karpinski reported this was
051051 -     helpful. ref SDS 18 0876
051052 -
051053 -          [On 000307 Jon does not indicate if this helped. ref SDS 23
051054 -          1147]
051055 -
051056 -     Benefits of using SDS explained in the report by the U.S. Army
051057 -     Corps of Engineers, ref DRP 2 6172, is referenced in the letter to
051058 -     Jon. ref DIT 1 4836
051059 -
051060 -     Knowledge management is a buz word for doing the things everyone
051061 -     knows should be done, but nobody has time, as reported reviewing
051062 -     Covey on 921205. ref SDS 3 2552
051063 -
051064 -     The letter to Jon, ref DIT 1 4836, cites a scope of services for
051065 -     Communication Metrics, ref DRP 2 4929, is in the report by the
051066 -     U.S. Army Corps of Engineers, ref DRP 2 6172
051067 -
051068 -
051069 -
051070 -
051071 -  ..
0511 -
0512 -
0513 - 0432 Letter from Tom Field
0514 -
051401 - Received a letter, also, from Tom Field, ref DRT 2 0001, who received
051402 - notice of the Welch web site from a friend of Dick Karpinski's.  Tom
051403 - reports he clicked on a link in a web page that discusses "water under
051404 - the bridge."  He was frustrated because the link was not available.
051405 - ..
051406 - Submitted ref DIT 2 0001 to Tom, trying to be a little humorous
051407 - by injecting a related homily "straw in the wind," to indicate that I
051408 - have in mind the SDS record Tom reviewed which may been on 960409.
051409 - ref SDS 8 8527   Asked for comment on the record for 970107 when Bob
051410 - Johnston, president of Dutra, reported that SDS saved him time.
051411 - ref SDS 9 0000
051412 -
051413 -
051414 -
051415 -
0515 -

SUBJECTS
Karpinski, Dick, 000218
Ambassadors for Change
Difficult to Explain SDS/POIMS
Experience with SDS Records Illustrates Intelligence
Difficult to Understand

0908 -
090801 -  ..
090802 - Ambassador of Change
090803 -
090804 -
0909 -
0910 -
0911 - 1120 letter from Dick Karpinski
0912 -
091201 - Received ref DRT 3 0001 from Dick, expressing appreciation for being
091202 - notified about communication with people he contacted to explain SDS.
091203 - Dick sent his letter on SDS to the Colloquium, ref DRP 1 0001, to
091204 - about 6 friends, but had not heard anything back.
091205 -
091206 -      ..
091207 -     Human Cognition is not Intuitive, Tricky to Explain SDS
091208 -
091209 -     Dick asks how to study what makes it so hard to get into POIMS or
091210 -     SDS, the letter from Jon Bondy above, ref SDS 0 3005, with an eye
091211 -     to fixing the problems so that many can enjoy the benefits?
091212 -     ref DRT 3 5740
091213 -
091214 -     On 000223 Dick offered ideas on explaining SDS so it is easier to
091215 -     understand. ref SDS 20 0003
091216 -
091217 -         He reports today, having submitted his explanation to friends,
091218 -         and getting no responses.
091219 -
091220 -     This question goes to why scientists and philosophers have not
091221 -     yet, and may never figure out how the human mind "turns the water
091222 -     into wine," reviewed on 960409. ref SDS 8 7211
091223 -
091224 -     The human mind is a complex instrument for interacting with a
091225 -     highly complex environment.  The conscious span of attention where
091226 -     humans think about what they see and hear is only a summary of a
091227 -     deeper capability in the subconscious, as explained in POIMS.
091228 -     ref OF 1 0561
091229 -
091230 -     What might be said is that SDS stumbled onto a design that
091231 -     emulates a key process of the subconscious mind, and is a big
091232 -     source of its power.  But it seems foreign to people, because the
091233 -     process works on automatic pilot.  People cannot help but connect
091234 -     what ever they encounter with what they already know, and compare
091235 -     it for alignment, noted by Campbell in his research on AI reviewed
091236 -     on 900303. ref SDS 1 6006  Nobody ever thinks about this process,
091237 -     because it occurs involuntarily; and, so to explain it causes the
091238 -     eyes to glaze over.
091239 -
091240 -     The lack of conscious experience working with the SDS design,
091241 -     makes it difficult to understand and to intuitively "get it."
091242 -
091243 -     For some, as in Dick's case, a "light goes off," and they see a
091244 -     thing of beauty.  But for most, it remains an enigma of darkness
091245 -     and frustration, probably like the alphabet was for thousands of
091246 -     years, as a precious few struggled to keep the flame of knowledge
091247 -     about this powerful technology alive long enough to take root and
091248 -     grow, reviewed on 991108. ref SDS 14 5628
091249 -
091250 -     There may be 10 people on earth who can come up with a coherent
091251 -     explanation of why the alphabet is a powerful technology, more
091252 -     powerful than fire, the computer and the atom.  Yet, millions of
091253 -     people use and benefit from it each day, because it seems to work
091254 -     better than the alternative of being illiterate.
091255 -     ..
091256 -     So, maybe we should not be striving to help people
091257 -     "understand" SDS and POIMS, but rather to let them experience the
091258 -     benefits, as discussed a jillion times with Morris, e.g., on
091259 -     990718. ref SDS 13 8966
091260 -
091261 -         Jon Bondy submits an inquiry asking for an explanation of how
091262 -         SDS works, despite Dick's excellent explanation, which he sent
091263 -         to Jon. ref SDS 0 9862 and ref DRT 1 0001
091264 -
091265 -     A key factor is stability of the technology.  If the alphabet were
091266 -     being changed every 6 months or 2 years, we would have a mess. Our
091267 -     fundamental, underlying tools have to be stable, so we can use
091268 -     them consistently to develop higher level applications, like
091269 -     songs, cars, airplanes, constitutions and so on.  As noted in the
091270 -     record on 991108, once the alphabet was settled, about 700BC, it
091271 -     was a complete solution, and has never required any further
091272 -     improvements.
091273 -
091274 -     A similar issue arises with SDS.
091275 -
091276 -     A core set of new functions have been developed, that at last
091277 -     extend the power of the alphabet to generate knowledge and ideas,
091278 -     principally by introducing the factor of time into the prior
091279 -     capability of generating information. This moves up a notch on the
091280 -     scale of cognition from "information" to "knowledge."
091281 -
091282 -     It should be possible to deliver these new functions in a more
091283 -     user friendly mode, in the same way that better paper and writing
091284 -     instruments augmented the power of alphabet technology.
091285 - ..
091286 - Sent ref DIT 3 0001 to Dick Karpinski, thanking him for telling
091287 - people about SDS, per above. ref SDS 0 3005 and linking to this record
091288 - on his question about how to deliver a better SDS program, and how to
091289 - help people understand the benefits. ref SDS 0 9583
091290 -
091291 -     [On 000307 received response from Dick. ref SDS 23 9862]
091292 -
091293 -
091294 -
091295 -
091296 -
091297 -
091298 -
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091301 -
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091305 -