THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net


S U M M A R Y


DIARY: January 12, 2000 02:04 PM Wednesday; Rod Welch

Received letter from John; called Ed Swanstrom at KMCI.

1...Summary/Objective
2...SDS Endorsed Very Cool Solving Common Problems Finding Remembering


..............
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CONTACTS 
0201 - Knowledge Management Consortium, In                                                                                                                                O-00000732 0101
020101 - Mr. John Maloney; President
0202 - Net Intelligence                                                                                                                                                   O-00000739 0101
020201 - Mr. John T Maloney; Managing Director                                                                                                                            O-00000739 0101
0203 - Knowledge Management Consortium, In                                                                                                                                O-00000744 0101
020301 - Mr. Edward C. Swanstrom; Founder, President and CEO                                                                                                              O-00000744 0101
020303 - Board of Directors                                                                                                                                               O-00000744 0101

SUBJECTS
Find Information Common Knowledge Management Problem John Asks Ed fo
Finding Right Information Quickly When Needed Cusomters Care About
Colloquium Unfinished Revolution, 000106
Productivity Nobody Can Find Anything Takes Too Much Time Find Infor
Swanstrom, Ed, Founder, CEO, 000113
SDS Commended to Ed Swanstrom for Review to Advance KM
Winter Symposium
Evaluate Com Metrics
Memory Can't Find Anything with Other Methodologies, Eric Armstrong
Productivity Paralyzed by Hopeless Quagmire Information Overload
Find Information on Computers Nobody Has a Method People Get Mad Was

2413 -
2413 -    ..
2414 - Summary/Objective
2415 -
241501 - Follow up ref SDS 13 0000, ref SDS 12 0000.
241502 -
241503 - Received copy of ref DRT 1 0001 sent by John Maloney to Ed Swanstrom
241504 - at KMCI, per telecon yesterday. ref SDS 13 2301
241506 -  ..
241507 - He advises the Powerpoint slides for KMCI meeting on 991217 are now
241508 - posted to the web. ref DRT 1 1014
241509 -
241510 -
241511 -                http://km.org/sfc/Winter_Agenda.htm
241512 -
241514 -  ..
241515 - This completes action item for the meetng. ref SDS 6 8281
241517 -  ..
241518 - I took a look and found that the original agenda now has links to the
241519 - Powerpoint stuff.  John suggests viewing with IE.  Netscape seems to
241520 - be okay.
241521 -
241522 -
241524 -  ..
241525 - SDS Endorsed Very Cool Solving Common Problems Finding Remembering
241526 -
241527 - John introduces SDS saying....
241528 -
241529 -     Rod is doing some compelling work in an area that you may find
241530 -     interesting. He would like to give you a call and describe his
241531 -     efforts. I thought you may be able to give him some valuable
241532 -     advice and hints on how to better commercialize his offerings.
241533 -     ref DRT 1 2867
241535 -  ..
241536 - John illustrates benefits of SDS, which he described as "very cool" on
241537 - 991216, ref SDS 5 6720, by asking Ed for help finding information on
241538 - Doug Engelbart's seminar at Stanford to create an OHS/DKR.  John says
241539 - he cannot find his notes on his computer using popular information
241540 - technology for knowledege management. ref DRT 1 YP7F  This is telling,
241541 - because John leads an organization dedicated to Knowledge Mangement.
241542 - Problems of leadership finding information are common throughout the
241543 - ranks, of industry and government, shown by Millie's report on 960406.
241544 - ref SDS 1 5922  At that time Morris indicated that problems like John
241545 - reports today slow productivity in business and government.
241546 - ref SDS 1 4249
241548 -  ..
241549 - NWO scenario presents this common problem that KM "experts" cannot
241550 - find critical details using popular and familiar tools. ref OF 2 0645
241551 - Rather than find tools that work and learn to use them, it is easier
241552 - to frame a definition of "knowledge management" disconnected of any
241553 - reasoned notion of "knowledge" and "management."
241555 -  ..
241556 - Sent John an email with a link to John's notice on 991221 suggesting
241557 - participation in Doug Engelbart's colloquium at Stanford, ref SDS 8
241558 - 0001, which was followed up on 991222 during a telecon with Doug.
241559 - ref SDS 9 0897
241560 -
241561 -     [On 000113 called and talked to Ed Swanstrom. ref SDS 14 0001
241563 -      ..
241564 -     [On 000307 research on OHS/DKR project being developed in
241565 -     association with SRI found that Knowledge Management is a lot of
241566 -     hard work using popular information technologies. ref SDS 15 5182
241568 -      ..
241569 -     [On 001130 Jack Park reports research on the OHS/DKR project being
241570 -     developed in association with SRI that SDS has right design for
241571 -     knowledge and the SDS user interface makes the structure of
241572 -     knolwedge useful to people. ref SDS 17 H17O
241574 -      ..
241575 -     [On 010425 Morris advised that the SDS typical day scenario for
241576 -     timely access is a "utopia" because everything is in the right
241577 -     place at the right time, ref SDS 18 EP7F, and says that people
241578 -     rely in Microsoft programs because of superior advertising even
241579 -     though popular programs do not actually support SDS capabilities.
241580 -     ref SDS 18 PJ4M
241582 -      ..
241583 -     [On 010916 Eric Armstrong reported SDS enables amazing memory with
241584 -     methodologies that obviously work. ref SDS 19 0001
241586 -      ..
241587 -     [On 011003 Eric Armstrong reported that productivity is paralized
241588 -     because nobody can find anything on a computer. ref SDS 20 EC5N
241590 -      ..
241591 -     [On 011210 Doug Engelbart endorsed SDS to Terry Winograd at
241592 -     Stanford for compelling, unique solutions. ref SDS 21 JL5I
241594 -      ..
241595 -     [On 020608 John says cannot comment on SDS, POIMS, Com Metrics
241596 -     because breaks law of requisite variety. ref SDS 22 I37H
241598 -      ..
241599 -     [On 020823 John describes SDS as invasive, a nuisance, annoying
241600 -     and requests normal accepted email practices, voice, face-2-face,
241601 -     instant messaging and other customary modalities; SDS records are
241602 -     overbearing, ridiculous epistles. ref SDS 23 R87J
241604 -      ..
241605 -     [On 021108 Bill Gates announces new project to make finding
241606 -     information faster and easier on computers using popular Microsoft
241607 -     programs. ref SDS 24 EF5I
241608 -
241609 -
241610 -
241611 -
241612 -
241614 -  ..
2417 -
2418 -
2419 - 1414 called Ed            301 590-0102
242001 -  ..
242002 - Logged onto the SF KMCI web page...
242003 -
242004 -                     http://www.km.org/sfc/
242006 -  ..
242007 - KMCI HQ is in Gaithersburg, MD
242008 -
242009 -
242010 -                     http://www.km.org
242011 -
242013 -  ..
242014 - KMCI claims to have over 15,000 members.
242015 -
242016 -
242017 -    Administration...
242018 -
242019 -
242020 -                 http://www.km.org/Admin/
242022 -         ..
242023 -        Ed Swanstrom
242024 -        Founder, President and CEO
242025 -        Knowledge Management Consortium
242026 -        swanstrom.e@km.org
242027 -        312 Fairgrove Terrace Suite 200
242028 -        Gaithersburg, MD 20877
242029 -        (301) 590-0102
242030 -
242031 -           [On 001118 report that Ed had resigned as CEO of KMCI.
242032 -           ref SDS 16 NJ3I and started a new venture.
242034 -         ..
242035 -        Biography for Ed is at...
242036 -
242037 -
242038 -               http://www.km.org/Admin/ecsbio.htm
242040 -          ..
242041 -         Ed was a practice leader at Arthur Little. ref OF 4 0001
242042 -
242043 -             Developed organizational learning, business process
242044 -             redesign, strategic planning, and object technology
242045 -             methods were combined into a single knowledge management
242046 -             called...
242047 -
242048 -                  Object Oriented Change and Learning (OOCL)
242049 -
242050 -             ...which was rated by Gartner Group as the most advanced
242051 -             in its class in 1997.
242053 -              ..
242054 -             Swanstrom provided consulting services to many Fortune 100
242055 -             companies and several government agencies.
242057 -              ..
242058 -             Founded the KMCI December 1997 serving as Chairman of the
242059 -             Board. Became full-time Executive Director of the KMC
242060 -             September 1998. Title changed to President/CEO December
242061 -             7,1998. ref OF 4 3584
242063 -              ..
242064 -             1979-1985 - Graduate studies related to modifying
242065 -             scientific and business environments to increase knowledge
242066 -             production. Studies in Anthropology, Linguistics,
242067 -             Philosophy, Artificial Intelligence, Neuroscience, and
242068 -             Psychology. These studies lead to the development of the
242070 -              ..
242071 -             Accelerated Knowledge Production and Acquisition Method
242072 -             (AKPAM), ref OF 4 3886
242073 -
242074 -                  [On 000113 Ed advised one of his innovations is
242075 -                  difficult to explain. ref SDS 14 3098]
242077 -              ..
242078 -             1979 - Anthropological studies of knowledge production,
242079 -             acquisition, and transmission. Field work with the Ana
242080 -             tribe Cross River States in Nigeria and the Sora tribe in
242081 -             India.
242083 -              ..
242084 -             1985-1994 - Applied AKPAM to business. Between 1989-1995
242085 -             applied AKPAM to help shift Information Technology (IT)
242086 -             groups into Object Technology and lead Software
242087 -             Programming, Business Process Reengineering (BPR) and
242088 -             Strategic Planning teams. ref OF 4 6699
242089 -
242090 -                  [On 000113 Ed advised he applied an innovations in a
242091 -                  business setting. ref SDS 14 3098]
242093 -                   ..
242094 -                  [On 020608 a 3rd generation KM is proposed to replace
242095 -                  the 1st generation described as BPR. ref SDS 22 KJ6G
242096 -
242098 -     ..
242099 -    Board of Directors...
242100 -
242101 -
242102 -
242103 -              http://www.km.org/Admin/kmc_governance.htm
242104 -
242106 -          ..
242107 -         [On 001118 Ed is no longer with KMCI. ref SDS 16 ZS5F
242109 -     ..
242110 -    About KMCI
242111 -
242112 -
242113 -                 http://www.km.org/Admin/about_kmc.htm
242114 -
242115 -          ..
242116 -          Managing Knowledge about Knowledge Management
242117 -        ..
242118 -        A Metaknowledge Portal (Knowledge about Knowledge
242119 -                    Portal) for the KM Community
242121 -       ..
242122 -      Knowledge Management Consortium International - organizations and
242123 -      individuals coming together to develop a shared vision, common
242124 -      understanding, and aligned action about Knowledge and Knowledge
242125 -      Management.
242127 -       ..
242128 -      The KMC is a non-profit organization founded in 1997 devoted to
242129 -      developing a balanced view of knowledge management from the
242130 -      context of an organization. What we mean by balanced is to define
242131 -      knowledge management as part of a complex adaptive system
242132 -      involving people, processes, and tools. The end result of the
242133 -      KMC's efforts is to provide a practical, measurable application
242134 -      of KM to businesses and other organizations.
242136 -       ..
242137 -      People manage knowledge, not tools.
242139 -       ..
242140 -      Tools can help people manage knowledge more effectively.
242142 -       ..
242143 -      KMCI is a User and Buyer Driven organization in partnership with
242144 -      service and product vendors to help define KM and the criteria
242145 -      for developing and purchasing KM services and products. By being
242146 -      User and Buyer Driven and having over 1,500 buyer and user
242147 -      companies involved, the KMCI helps stabilize the KM industry.
242149 -       ..
242150 -      The majority  of KMCI participants are executives, managers or
242151 -      project leaders.
242152 -
242153 -
242154 -
242155 -
242156 -
242157 -
242158 -
242159 -
2422 -
Distribution. . . . See "CONTACTS"