CONTACTS 
0201 - Intel Corporation
020101 - Mr. Morris E. Jones; Business Unit Manager
020103 - Cable Network Operation

SUBJECTS
KMCI Event, 991217 SDS Explanation
Intelligence Add to Management, Information
Knowledge Management Dilemma Knowledge Management
AI Cannot Think No Biological Drives
SDS Different from AI KM AI KM Cog Sci Different from SDS
Communication Biggest Risk of Mistakes
Computer Aided Thinking
Core Enterprise Knowledge Management Chronology SDS Intelligence
Dilemma Industry Doesn't Know How to Design KM
Communication Biggest Risk of Enterprise Paradigm Shift of Millennium
Paraphrase Aids Memory Understand Personal Context Experience Twists
Paraphrase Recode Memory Aid Understand Context Personal Context Gues
Recode Paraphrase Aids Memory Understand Context Personal Experience
Mistakes Caused by Limited Span of Attention, Rework

3716 -
3716 -    ..
3717 - Summary/Objective
3718 -
371801 - Follow up ref SDS 52 0000, ref SDS 51 0000.
371802 -
371803 - Developed idea that Communication Metrics applies computer science and
371804 - cognitive science differently from work in schools and industry to
371805 - address the "knowledge management dilemma."  Com Metrics deploys
371806 - technology, based on work in cognitive science, to help people think
371807 - for themselves, rather than attempt to have the computer think for
371808 - people, which is the goal of artificial intelligence.  Com Metrics
371809 - uses SDS to enhances human intelligence by integrating time and
371810 - information to enhance alphabet technology.  Since the alphabet has
371811 - been the core information technology for the past 2000 years, adding
371812 - the dimension of time to information makes it faster and easier for
371813 - people to generate useful knowledge.  Morris seems to acknowledge
371814 - Communication Metrics is different from other information methods, and
371815 - he notes the alphabet aids human thinking, but feels it is arrogant to
371816 - represent that SDS improves alphabet technology more than conventional
371817 - methods.
371818 -
371820 -       ..
371821 -      [On 000116 Morris indicated Intel has a system for tracking
371822 -      manufacturing problems that is similar to SDS. ref SDS 54 0877]
371823 -
371824 -
371825 -
371827 -  ..
3719 -
3720 -
3721 - Discussion
372201 -  ..
372202 - Knowledge Management "Problem" Undefined and Unknown
372203 -
372204 - Morris does not recall recent communication on Knowledge Management in
372205 - my letter, ref DIP 2 0001, submitted on 991220, ref SDS 52 0001, which
372206 - included results of the KM event on 991217. ref SDS 51 0001
372207 -
372208 - The KMCI event did not define "knowledge," nor "knowledge management"
372209 - and the only "problem" or dilemma posed was that people want an
372210 - application to perform "knowledge management," which is undefined for
372211 - most people. ref SDS 51 9030
372213 -  ..
372214 - Morris seemed to say the "Knowledge Management" problem is different
372215 - from maintaining alignment by integrating time and information, as
372216 - explained in POIMS. ref OF 1 0561  He did not offer a different
372217 - explanation of the problem, similar to the NSF report on 991213 that
372218 - cited the "Knowledge Management dilemma" without explaining the
372219 - "problem." ref SDS 49 0844
372221 -  ..
372222 - As well, on 991217 the KMCI event failed to distinguish knowledge
372223 - management from ordinary information management, or even management.
372224 - ref SDS 51 2351
372226 -  ..
372227 - This record shows that without experience working with a "knowledge"
372228 - system of some kind, people are only able to speculate about the
372229 - "dilemma" of "knowledge management," including the meaning of
372230 - "knowledge," first entered in the record on 920122. ref SDS 9 3821  On
372231 - 960227 explained "knowledge" per request by Morris during meeting at
372232 - Chips. ref SDS 24 3961
372233 -
372234 -     [On 000425 KM is a secret of SDS. ref SDS 62 0480
372236 -      ..
372237 -     [On 000517 explained data, information and knowledge again.
372238 -     ref SDS 64 3976
372239 -
372241 -  ..
372242 - Knowledge Management Dilemma Pandora's Box Exposes Complexity
372243 -
372244 - The "knowledge management dilemma" or "problem" is explained in POIMS,
372245 - ref OF 1 8774, and summarized in lay terms as small mistakes from
372246 - recoding to understand information in the context of personal
372247 - experience, commonly called "paraphrasing."  Errors from this innate
372248 - process are evident in the the "telephone game" that escalate into
372249 - crisis under "Murphy's Law" due to the genetic drive to take immediate
372250 - action by talking and listening, explained in POIMS, ref OF 1 5106,
372251 - and on 990329 reviewing Steven Pinker's book about the evolution of
372252 - human thinking. ref SDS 35 3723  Limited ability to maintain
372253 - alignment, explained on 950204, ref SDS 15 0550, and again on 960518
372254 - reviewing Landauer on knowledge acquisition, ref SDS 28 8787, is a
372255 - feature, not a bug, according to Pinker.  But the modern environment
372256 - of constant meetings and deferred action, makes...
372257 -
372259 -              ..
372260 -             communication the biggest risk in enterprise
372261 -
372262 -
372263 - ...from analysis on the high cost of medical mistakes. ref DIP 1 1680
372264 - The NWO... relates inherent weakness of speech, ref OF 2 9449, where
372265 - "truth is a moving target," from review of Landauer's work on 960518.
372266 - ref SDS 28 4488
372268 -  ..
372269 - This dilemma is reflected in the legend of Prometheus and expression
372270 - of Pandora's Box, reviewed on 991108. ref SDS 47 5810
372271 -
372272 -     [On 000720 tension between orality and literacy had different
372273 -     dynamics during Plato's time, but the binary forces of art and
372274 -     analysis embodied the continuum between immediate and deferred
372275 -     rewards. ref SDS 72 3652
372277 -  ..
372278 - On 960312 Information Highway and desire to work by conversation form
372279 - conflicts illustrated by Pandora's Box. ref SDS 25 4571
372281 -  ..
372282 - The problem was framed in a discussion with Anne Bevington, Esq., on
372283 - 950605. ref SDS 19 3960
372284 -
372285 -    Limited span of attention generates false knowledge based on common
372286 -    sense, due to meaning drift, reviewed in the record on 991101,
372287 -    ref SDS 46 0857  Limited time is the major factor, as explained on
372288 -    960227. ref SDS 24 3003 and in POIMS, ref OF 1 3385  Campbell's
372289 -    work reviewed on 900303 explains the dilemma of "false knowledge"
372290 -    from the mind automatically filling in missing information by
372291 -    induction that is hidden from the conscious mind. ref SDS 3 4456
372292 -    It is supported by a paper on human reasoning, reviewed 900319.
372293 -    ref SDS 4 1323  "Induction" is explained by Landauer's work
372294 -    reviewed on 960321. ref SDS 26 7182 The knowledge management
372295 -    dilemma is compounded by communication that defers and transfers
372296 -    false knowledge, as set out in analysis of medical mistakes.
372297 -    ref DIP 1 1680   Ray Levitt's work at Stanford that measures
372298 -    increased errors caused by increased communication, reported on
372299 -    960722, ref SDS 30 2502, supports the proposition that
372300 -    communication is the biggest risk in enterprise, absent a system of
372301 -    metrics for adding "intelligence" to maintain alignment so that
372302 -    "meaning drift" is avoided, as related in the report by the U.S.
372303 -    Army Corps of Engineers. ref DRP 1 6172
372304 -
372305 -       [On 000113 discussed with Ed Swanstrom, CEO of KMCI. ref SDS 53
372306 -       2818]
372308 -        ..
372309 -       [On 000120 Knowledge Management dilemma reviewed for Colloquium
372310 -       at Stanford. ref SDS 55 1225]
372312 -        ..
372313 -       [On 000125 knowledge management dilemma causing Pandora's Box
372314 -       due to complexity that boggles the mind, cited. ref SDS 56 3975]
372316 -        ..
372317 -       [On 000221 Pandora's Box of complexity cited again. ref SDS 57
372318 -       7455
372320 -        ..
372321 -       [On 000405 knowledge representation is difficult for AI.
372322 -       ref SDS 61 0005
372324 -        ..
372325 -       [On 000425 SDS has secret of KM. ref SDS 62 0480
372327 -        ..
372328 -       [On 000503 "knowledge" and "knowledge management" are marketing
372329 -       buz words. ref SDS 63 5033
372331 -        ..
372332 -       [On 000615 DKR team meeting at SRI deferred defining "knowldge"
372333 -       and "knowledge management." too difficult. ref SDS 66 6271
372334 -
372335 -
372337 -  ..
372338 - AI Cannot "Think" Because It Cannot Replicate Human Needs
372339 - Com Metrics Uses Technology to Help People Think for Themselves
372340 -
372341 - We considered Communication Metrics does not follow the direction of
372342 - work at universities on Knowledge Management, which is striving to
372343 - produce Artificial Intelligence that enables computers to "think" for
372344 - people, as indicated by following examples...
372345 -
372346 -     On 900303 AI strives to "think" for humans. ref SDS 3 3002
372348 -      ..
372349 -     On 900319 article on automated reasoning. ref SDS 4 0001
372351 -      ..
372352 -     On 940603 Mediator project at Stanford. ref SDS 14 9861
372353 -     ..
372354 -     On 950925 AI unable to effectively "think". ref SDS 20 1683
372356 -      ..
372357 -     On 991217 NSF has awarded research grants for AI which are said to
372358 -     advance knowledge management. ref SDS 49 4920
372360 -  ..
372361 - Com Metrics has a different goal, explained on 991025 in a record
372362 - reviewing Drucker's new article calling for technology to support
372363 - cognitive science. ref SDS 45 2250
372365 -  ..
372366 - Com Metrics uses SDS to help people think for themselves by making it
372367 - easier to apply the diligence Grove says is needed for using alphabet
372368 - technology to prepare copious notes that remove the ambiguity of
372369 - mental maps, ref SDS 33 3668, i.e., Communication Metrics has a lot of
372370 - fire power for analysis that maintains alignment for avoiding mistakes
372371 - otherwise caused by meaning drift, explained in POIMS. ref OF 1 0561
372372 -
372373 -     On 910418 Intel product managers, Vannier and Rush, set out need
372374 -     for computers to help managers. ref SDS 5 2744
372376 -      ..
372377 -     On 931008 need for different kind of technology to support human
372378 -     cognition in order for information revolution to be productive.
372379 -     ref SDS 12 0783
372380 -     ..
372381 -     On 950204 SDS firepower was set out. ref SDS 15 4995
372383 -      ..
372384 -     On 950927 Vannier reported information overload is a problem at
372385 -     Intel. ref SDS 21 5002
372387 -      ..
372388 -     On 970603 Vannier explained need for SDS at Intel. ref SDS 32 5803
372390 -      ..
372391 -     Below advantages of SDS are explained. ref SDS 0 2668
372392 -
372393 -       On 000125 paper on MultiCentrix defines objectives of Com
372394 -       Metrics supported by SDS as "Computer Aided Thinking."
372395 -       ref SDS 56 3008]
372396 -
372397 -       [On 000405 Colloquium at Stanford sets project objective to
372398 -       create dynamic knowledge management that augments reasoning.
372399 -       ref SDS 60 7844
372400 -
372401 -
372402 -
372403 -
372404 -
3725 -

SUBJECTS
SDS Explanation
Intelligence Add to Management, Information
Conventional Methods Can Accomplish SDS
Advantages SDS, Communication Metrics
Conventional Management Practices
Wordprocessing & Spreadsheets Don't Improve Management, Need Knowle  e
Alphabet Technology Not Good Way to Explain SDS Benefits
Object Alphabet Technology Explains Benefits of SDS

5210 -
521101 -  ..
521102 - Adding Intelligence to Management Seems Arrogant, Improves the Work
521103 - Technology Can Help Executives Avoid Bumbling by Using Intelligence
521104 -
521105 - Morris suggests focusing on market segments, like contact software,
521106 - and contract management, rather than trying to help executives and
521107 - managers invest intellectual capital to improve management by
521108 - strengthening alphabet technology, as called out in POIMS. ref OF 1
521109 - 0561
521111 -  ..
521112 - Morris indicated alphabet technology, discussed above, ref SDS 0 XA5Q,
521113 - is not a good way to explain SDS.  He related prior views that the
521114 - alphabet is not a technology like engineers discuss at his company and
521115 - at professional events.  He has never heard anyone else discuss using
521116 - alphabet technology to think, remember and communicate as explained in
521117 - POIMS. ref OF 1 3742
521118 -
521119 -     [On 000703 Morris objected to alphabet technology, citing unnamed
521120 -     research that the alphabet is not technology. ref SDS 67 LV7H
521122 -      ..
521123 -     [On 071113 Jack Park submits paper explaining power of alphabet
521124 -     technology to advance civilization. ref SDS 82 PH4K
521126 -  ..
521127 - Morris feels it is arrogant to speak of helping people avoid continual
521128 - mistakes, commonly called "bumbling," caused by meaning drift, which
521129 - is accelerated by information overload, what Andy Grove describes as
521130 - "mental maps are awfully forgiving of ambiguity," reviewed on 980307.
521131 - ref SDS 33 7571  On 991216 Tom Driscoll complained that helping Kaiser
521132 - cut medical mistakes by adding "intelligence" to management from
521133 - enhancing alphabet technology, is arrogant. ref SDS 50 0902
521134 -
521135 -     [On 000608 Morris cited arrogance again in connection with
521136 -     reviewing proposal someone submitted to develop an application for
521137 -     SDS. ref SDS 65 3819
521139 -  ..
521140 - "Arrogance" often derives from unjustified assessment of capabilities
521141 - that harm personal relations in the rush to inflate self-worth and
521142 - personal ego, at the expense of others.  Morris feels greater progress
521143 - occurs by keeping the focus on helping people augment capabilities.
521144 - This requires, in the beginning, restraining claims of improvement
521145 - that appear excessive to others, based on their limited experience
521146 - with SDS, while striving to enable people to acquire sufficient
521147 - experience to make sound judgements.  Earlier he cited the need to
521148 - pilot test SDS through early adopters, as occurred with the U.S.  Army
521149 - Corps of Engineers, PG&E, DNRC, and so on.
521151 -  ..
521152 - This evening we reviewed the challenge of meaning drift that makes
521153 - communication the biggest risk in enterprise, explained in POIMS,
521154 - ref OF 1 R69H, from the letter on medical mistakes, ref DIP 1 1680,
521155 - issued on 990924. ref SDS 43 5576  On 990721 Morris suggested
521156 - explaining benefits of SDS for aiding human memory. ref SDS 41 0001
521157 - Later on 990817 he noted that technology can help people remember.
521158 - ref SDS 42 1320
521160 -  ..
521161 - Morris feels it is arrogant to contend communication is the biggest
521162 - cause of mistakes, and that Communication Metrics helps avoid meaning
521163 - drift that reduces the risk of mistakes.  He noted that communication
521164 - is the primary work practice used by executives, and they feel their
521165 - communication expedites the work, avoids mistakes and aids problem
521166 - handling.  He indicated that communication to fix mistakes cannot be
521167 - causing more mistakes in a cycle of continual bumbling, because
521168 - executives are smart and well paid, as seen from a thriving economy.
521169 - Since no one is using Communication Metrics, it is arrogant to suggest
521170 - it can reduce mistakes by enhancing the alphabet to introduce a metric
521171 - into the communication stream.
521172 -
521173 -     [On 000822 Intel's CEO reported poor management caused Intel
521174 -     mistakes that impact earnings and the stock price. ref SDS 73 019R
521176 -      ..
521177 -     [On 001207 too many people having too many problems caused
521178 -     productivity, earnings and stock prices to fall. ref SDS 75 V54M
521180 -  ..
521181 - We reviewed the Fortune article that says successful CEOs write up the
521182 - record, but most CEOs avoid this practice because there is not enough
521183 - time, as reported on 990625. ref SDS 39 1024  If Communication Metrics
521184 - can enhance alphabet technology to reveal meaning drift, then, since
521185 - communication is a predicate to action, this provides a proactive
521186 - method to align the work with requirements, i.e., reduce mistakes.  If
521187 - Communication Metrics makes it faster and easier to accomplish this
521188 - process, it should help people avoid continual bumbling.
521190 -  ..
521191 - Morris feels the Fortune article does not accurately reflect executive
521192 - practice.  He feels Fortune has taken a few isloated problems out of
521193 - context in order to make a case that better memory improves
521194 - communication, which Morris proposed is a benefit of SDS in a letter
521195 - on 990721. ref SDS 41 0001
521197 -  ..
521198 - Previously, on 890809 Morris complained better listening is needed to
521199 - make good communication skills effective. ref SDS 2 CJ9J
521201 -  ..
521202 - Previously, Morris noted the need to solve meaning drift that causes
521203 - conflicting memory and forgetting critical details on a range of
521204 - common management scenarios.....
521205 -
521206 -     On 921127 he cited the need to manage "inconsequential" details
521207 -     that turn out later to be major problems. ref SDS 10 0674
521208 -     ..
521209 -     On 950228 he cited the need to avoid wasting hours arguing
521210 -     about what was said at previous meetings because people remember
521211 -     things differently. ref SDS 17 1994
521213 -      ..
521214 -     On 950303 people cannot remember critical details. ref SDS 18 3333
521216 -      ..
521217 -     On 950303 graph illustrates need to align communication in order
521218 -     to keep work on course. ref SDS 18 3497
521220 -      ..
521221 -     On 960510 meetings with Lockheed, Intel arguing about remembering
521222 -     things differently. ref SDS 27 2943 also 960721, ref SDS 29 0896
521224 -      ..
521225 -     On 990721 Morris suggested describing benefits of SDS as aiding
521226 -     human memory. ref SDS 41 0001
521228 -      ..
521229 -     On 990817 Morris feels technology can help people remember, which
521230 -     is a big part of human intelligence. ref SDS 42 1320
521231 -
521232 -
521233 -
521234 -
5213 -

SUBJECTS
Architecture SDS Design Morris Reviewed Scope Microsoft Management S
Microsoft Management Improved Better than SDS Results and Success Sh
Outcome Based Analysis Relies on Market Research to Show No Demand f
Microsoft Management Improved Better than SDS Results and Success Sh

5806 -
580701 -  ..
580702 - Microsoft Programs Improve Management Better than SDS
580703 - SDS Enhances Alphabet Technology More Than Conventional Methods
580704 - Results and Success Shows Microsoft Software Works Better than SDS
580705 -
580706 - Follow up ref SDS 76 0K5K.
580707 -
580708 - Morris said that Microsoft software supports tasks managers perform
580709 - better than SDS.  He cited Powerpoint for meetings, Outlook schedule
580710 - to plan daily work, a journal and wordprocessing to document important
580711 - information and prepare correspondence, reports, and an excellent
580712 - spreadsheet to perform and organize mathematical and other tasks like
580713 - action items.  On 010720 Morris cited Microsoft support for action
580714 - items. ref SDS 76 0K5K
580716 -  ..
580717 - Morris feels popular information technologies like Microsoft progrmas
580718 - and the Palm Pilot accomplish alignment better than SDS, if people
580719 - invested enough time to analyse the record, but most people feel this
580720 - is unnecessary overkill because it is fast and easy to rely on human
580721 - memory and good communication skills, because executives spend most of
580722 - their time talking and listening.  He feels results show this is
580723 - better than using SDS.  Microsoft sells a lot more software than SDS,
580724 - and people who use Microsoft programs make a lot more money.  He feels
580725 - disparity in success shows Microsoft programs work better than SDS.
580726 -
580727 -     [On 000706 Morris made similar point. ref SDS 68 3740
580729 -      ..
580730 -     [On 010720 Morris made this point again. ref SDS 76 0K5K
580732 -      ..
580733 -     [On 011211 Morris cites poor sales to argue this outcome shows SDS
580734 -     is not effective for working intelligently to save lives, time,
580735 -     and money. ref SDS 78 3P4J
580737 -      ..
580738 -     [On 020110 Morris made this point again. ref SDS 79 5HYX
580740 -      ..
580741 -     [On 020110 Morris reported research showing people only use 5% of
580742 -     Microsoft features. ref SDS 79 CK4K
580744 -      ..
580745 -     [On 021108 Bill Gates reported a new Microsoft project to develop
580746 -     integration that makes features easier to use so people can use
580747 -     more features to improve productivity. ref SDS 80 EFBE
580749 -  ..
580750 - We discussed Andy Grove's concern, reviewed on 980307, that success
580751 - breeds failure when conditions change, because helping successful
580752 - people improve the work is like "walking through the valley of death."
580753 - ref SDS 33 1657
580755 -  ..
580756 - We reviewed advantages of SDS for Communication Metrics that provides
580757 - a flexible, natural structure which fits the architecture of human
580758 - thought.  Since these advantages are not available in other methods or
580759 - tools, SDS is faster and easier for generating useful intelligence,
580760 - explained in the record on 950204. ref SDS 15 4995  One of the biggest
580761 - advantages that saves time is recycling intellectual capital to
580762 - generate "intelligence," explained in POIMS, ref OF 1 6649,
580763 -
580764 -     [On 000116 SDS unique KM solution. ref SDS 54 0877
580766 -      ..
580767 -     [On 000425 KM is a secret of SDS. ref SDS 62 0480
580769 -      ..
580770 -     [On 000709 Bill explained this again in a telecon with Morris, and
580771 -     "time" was cited as organization structure that gives "context."
580772 -     ref SDS 70 1029
580774 -      ..
580775 -     [On 001027 Doug Engelbart said SDS is the best KM program he has
580776 -     seen in 40 years. ref SDS 74 XV6F
580778 -  ..
580779 - Adding "intelligence" to management using SDS to enhance the utility
580780 - of the alphabet provides a proactive risk management solution, because
580781 - communication is a predicate to action, explained in the letter on
580782 - medical mistakes. ref DIP 1 1680  Conflicts in communication predict
580783 - future error.  Alignment in SDS records reveals meaning drift, and
580784 - permits early efforts to avoid future mistakes.  Therefore, adding
580785 - literacy into the work stream of an executive provides a better
580786 - balance between orality, which expedites but causes errors, and
580787 - writing which is slow but more accurate.  This reduces the constant
580788 - cycle of "problem handling" and rework that escalates cost, delays the
580789 - work and causes conflict.
580790 -
580791 -     [On 010720 Morris feels SDS capability for managing context of
580792 -     critical details is not possible with Microsoft and other
580793 -     programs, but is unnecessary overkill. ref SDS 76 JG6M
580794 -
580795 -
580796 -
580797 -
580798 -
580799 -
5808 -

SUBJECTS
Alphabet Most Powerful Technology, Improved by SDS
Writing to Discover What We Need to Know, Instead of Telling Other Pe
Writing Improves Thinking Planning Analysis
Alphabet Improved by Time Intelligence Produce Knowledge
Alphabet Most Powerful Technology
Enterprise Management
Repository of Experience, Knowledge
Alphabet Technology Aids Human Thinking

7310 -
731101 -  ..
731102 - Alphabet Key to Knowledge Management to Improve Productivity
731103 - SDS Core Knowledge Management Capability for Enterprise Management
731104 -
731105 - After considerable discussion on the history of alphabet technology
731106 - reviewed on 991108, ref SDS 47 0300, Morris noted that the alphabet is
731107 - important because it aids human thinking.
731108 -
731109 - Therefore, improving alphabet technology improves human thinking, also
731110 - called "reasoning," "intelligence" and generating "knowledge," as
731111 - explained in POIMS. ref OF 1 1299  Human reasoning was explained as
731112 - largely bound by experience, on 900303. ref SDS 3 3002  On 900319
731113 - human reasoning was explained in a scientific paper as bound by time
731114 - and human memory for applying accurate experience. ref SDS 4 0001  SDS
731115 - design makes it fast and easy to use the alphabet to generate
731116 - chronologies of daily experience, and to draw on relevant experience
731117 - when needed.
731119 -  ..
731120 - Enterprise management requires a core capability to accumulate and
731121 - manage daily experience for organizational memory, because people
731122 - "reason" and make decisions mainly on experience, as related in
731123 - Campbell's book reviewed on 900303. ref SDS 3 3002  Einstein made a
731124 - similar point that experience is crucial requirement of knowledge,
731125 - reviewed on 991122. ref SDS 48 3066  SDS supports a unique capability
731126 - to generate and manage chronologies of related context from daily
731127 - experience, and therefore is uniquely positioned to support enterprise
731128 - management, as related on 990427 in preparing for proposal to NSF.
731129 - ref SDS 36 7503  To date, nobody has recognized the correlation
731130 - between growing more knowledge, and investing intellectual capital by
731131 - capturing daily experience.  This is a big dilemma.
731133 -  ..
731134 - We reviewed Morris' experience with SDS work product on the Internet
731135 - the past few years.
731137 -  ..
731138 - Morris advised that SDS work product is different from what he
731139 - produces using MS Word and other conventional methods, but he feels
731140 - SDS work product could be done just as well with Word and other
731141 - conventional methods of filing cabinets and 3 x 5 cards, if anyone
731142 - wanted to do it.  He feels SDS is overkill and so nobody wants to go
731143 - to all the trouble, because it is not cost effective, as he related on
731144 - 950204. ref SDS 15 5932
731145 -
731146 -     [On 010720 Morris feels SDS capability for managing context of
731147 -     critical details is not possible with Microsoft and other
731148 -     programs, but is not necessary, because it is overkill.
731149 -     ref SDS 76 JG6M
731151 -      ..
731152 -     [On 010924 Morris feels that since nobody else has the ability to
731153 -     capture organizational memory, nobody else has discovered the
731154 -     value of this resource, and so everybody is amazed by Rod's work
731155 -     product. ref SDS 77 XT5F
731157 -  ..
731158 - We reviewed the explanation in POIMS showing SDS advantages that
731159 - enhance alphabet technology. ref OF 1 3742
731161 -  ..
731162 - Morris feels it is a mistake to call the alphabet a technology.
731164 -  ..
731165 - Upon discussion, we settled on explaining the alphabet as a technique
731166 - for using tools like pencils and paper, wordprocessing, or a stick and
731167 - a sandy beach for giving external, objective form to internal
731168 - thoughts, which aligns with the record on 991108 explaining advantages
731169 - of the alphabet that improve oral communication. ref SDS 47 7426
731170 -
731171 -
731172 -
731173 -
731174 -
731175 -
731176 -
7312 -

SUBJECTS
Communication Manager
Competence Challenged by Com Metrics
Attitude Makes Resistance to Communication Metrics Emotional
SDS Design Unique, Automated Management Hard to Discover, Uncommon Se
Communication Manager Fear Replace Executive
Unique Character of Communication Metrics
Unique Design Relational Hierarchial
Willfully Blind SDS Does Not Improve Management Rod Has a Good Memory
Arrogant Claim KM Secret of SDS
Incompetent Explain to Boss SDS Can Improve Earnings by Improving Com
Bumbling Avoid Mistakes Risk Management Alignment Complements Account
Believe Not Making Mistakes that Require Com Manager to Discover Beca

9914 -
991501 -  ..
991502 - Arrogance Charged When People Command of Record to Reach Conclusions
991503 - Communication Metrics Unique Solution for Knowledge Management
991504 - Competence Challenged by Adding Com Manager using SDS
991505 -
991506 - Morris feels that using a Communication Manager to implement SDS for
991507 - adding "intelligence" to management makes executives feel incompetent
991508 - because they cannot readily explain to their boss why a specialist is
991509 - needed to use alphabet technology.  This aligns with the explanation
991510 - in the letter on medical mistakes. ref DIP 1 6048 and ref DIP 1 3933
991511 - developed on 990924. ref SDS 43 0593
991513 -  ..
991514 - On 990527 Morris related having tried to explain SDS to his boss at
991515 - Intel and this was not successful. ref SDS 38 074D
991516 -
991517 -      [On 000116 Morris indicated Intel has a system for tracking
991518 -      manufacturing problems that is similar to SDS. ref SDS 54 0877]
991519 -
991520 -      [000223 report managers feel they are good communicators.
991521 -      ref SDS 58 LR4H
991523 -  ..
991524 - We reviewed the new environment of information overload that increases
991525 - meaning drift, making communication the biggest risk in enterprise,
991526 - also explained in the letter on medical mistakes. ref DIP 1 1680  SDS
991527 - enhances alphabet technology, explained in POIMS, ref OF 1 6649, and
991528 - so requires a specialist to apply these enhancements, due to limited
991529 - time which Morris reported on 911121. ref SDS 7 7420  Since meaning
991530 - impacts everyone, no one has the competence to avoid meaning drift
991531 - without the special tools, skills and roles provided by Communication
991532 - Metrics.
991533 -
991534 -      [On 000425 KM is a secret of SDS. ref SDS 62 0480
991536 -  ..
991537 - Morris said it is arrogant for the developer to maintain that
991538 - Communication Metrics addresses meaning drift more effectively than
991539 - other methods, and that executives need help to do this.  We reviewed
991540 - the record on 990625 where Fortune reported executives fail to execute
991541 - good management practice for communication, ref SDS 39 1024, due to
991542 - problems of psyche. ref SDS 39 4914
991543 -
991544 -      [On 000716 scientific process of inquiry is not limited by time.
991545 -      ref SDS 71 6960
991547 -       ..
991548 -      [On 041212 concern about arrogance noting challenge of overcoming
991549 -      denial that improvement is needed. ref SDS 81 9G4G
991551 -  ..
991552 - Since executives don't have enough time to use traditional alphabet
991553 - technology, how would they acquire new skills to implement enhanced
991554 - capability provided by SDS, without getting help?
991556 -  ..
991557 - We reviewed SDS unique capabilities, discussed previously on 940125,
991558 - ref SDS 13 0585, citing the record on 930921. ref SDS 11 3940
991560 -  ..
991561 - On 921127 Morris complained small details later become major problems.
991562 - ref SDS 10 0674
991563 -
991564 -     [On 000822 Intel's CEO reported poor management caused Intel
991565 -     mistakes that impact earnings and the stock price. ref SDS 73 019R
991566 -
991567 -     [On 001207 too many people having too many problems caused
991568 -     productivity, earnings and stock prices to fall. ref SDS 75 V54M
991570 -  ..
991571 - On 951026 SDS capability for engineering management and design support
991572 - was reviewed in relation to ISO requirements for traceability to
991573 - original sources. ref SDS 23 7773  On 990524 this was cited in a
991574 - proposal to Intel. ref SDS 37 0876
991576 -  ..
991577 - I asked Morris if he knows of any other application that works in a
991578 - way similar to Communication Metrics for supporting daily management?
991580 -  ..
991581 - Morris said Communication Metrics is a unique environment, which
991582 - aligns with his prior explanation on 910810, ref SDS 6 7793, and later
991583 - on 911123. ref SDS 8 4930
991584 -
991585 -      [On 000116 Morris indicated Intel has a system for tracking
991586 -      manufacturing problems that is similar to SDS. ref SDS 54 0877]
991588 -  ..
991589 - I asked if he is aware of any other method that enhances alphabet
991590 - technology for leveraging human intelligence, explained in POIMS,
991591 - ref OF 1 0561, and in the record on 991108? ref SDS 47 4960
991593 -  ..
991594 - Morris is skeptical that executives can grasp this idea because people
991595 - don't spend a lot of time thinking about mistakes they are making due
991596 - to meaning drift, nor do people think about the role of the alphabet
991597 - in their daily lives.  Therefore, regardless of how beneficial it
991598 - might be, enhancing alphabet technology to avoid meaning drift, cannot
991599 - support a customer base because nobody cares if they make mistakes
991600 - that are deferred and transferred to others.
991601 -
991602 -     [On 000822 Intel's CEO reported poor management caused Intel
991603 -     mistakes that impact earnings and the stock price. ref SDS 73 019R
991605 -      ..
991606 -     [On 001207 too many people having too many problems caused
991607 -     productivity, earnings and stock prices to fall. ref SDS 75 V54M
991609 -  ..
991610 - I noted this is the best explanation of the benefits SDS brings, and
991611 - it is an important benefit, as Morris notes today. ref SDS 0 2856
991613 -  ..
991614 - Morris said that since the economy is doing well executives believe
991615 - they are not making mistakes all day long, and even if they are the
991616 - mistakes are not important enough to justify the effort of changing
991617 - their work practice, nor adding a work role to reduce the mistakes.
991618 - They believe they can talk their way out of accountability, and so
991619 - there is no benefit to making an investment to avoid mistakes that
991620 - improve earnings, as set out in the NWO... ref OF 2 5821
991622 -  ..
991623 - Andy Grove warns in his book reviewed on 980207 that successful
991624 - executives are willfully blind of the need to change their management
991625 - practice. ref SDS 33 1660
991626 -
991627 -     [On 000822 Intel's CEO reported poor management caused Intel
991628 -     mistakes that impact earnings and the stock price. ref SDS 73 019R
991630 -      ..
991631 -     [On 001207 too many people having too many problems caused
991632 -     productivity, earnings and stock prices to fall. ref SDS 75 V54M
991634 -  ..
991635 - A robust economy masks the need for improvement, as explained in the
991636 - paper on medical mistakes. ref DIP 1 9270  Doctors make a good living,
991637 - enjoying the fruits of a strong economy.  Yet, a national initiative
991638 - was announced on 991207 to cut medical mistakes. Why would that be
991639 - necessary, if doctors were not making a lot of mistakes, despite being
991640 - well paid?  If there are continual mistakes in medicine, why wouldn't
991641 - there be continual mistakes in lawn mowing, bridge building and chip
991642 - manufacture?  What is the difference between medical management and
991643 - other management that relies on guess and gossip, causing continual
991644 - bumbling, loss and conflict due to limited time.
991646 -  ..
991647 - Morris asked for evidence showing executives at Intel suffer continual
991648 - bumbling that causes loss and conflict?  He feels it is arrogant and
991649 - unfounded to maintain that a successful company like Intel needs
991650 - Communication Metrics to solve meaning drift.
991651 -
991652 -     [On 000116 Morris indicated that about 50% of meeting notes at
991653 -     Intel are useful. ref SDS 54 3456
991655 -      ..
991656 -     [On 000822 Intel's CEO reported poor management caused Intel
991657 -     mistakes that impact earnings and the stock price. ref SDS 73 019R
991659 -      ..
991660 -     [On 001207 too many people having too many problems caused
991661 -     productivity, earnings and stock prices to fall. ref SDS 75 V54M
991663 -  ..
991664 - Intel uses email which inherently causes errors, explained in analysis
991665 - of medical mistakes. ref DIP 1 1045  On 950927 Dave Vannier reported
991666 - information overload is a problem at Intel, ref SDS 21 5002, and that
991667 - Intel has not developed a way to use technology for management in the
991668 - manner planned in Dave's Byte interview on 910419. ref SDS 21 7732  On
991669 - 970123 Morris explained that meetings at Intel are marked by strong,
991670 - contentious emotion due to conflict. ref SDS 31 1111  On 970603 Dave
991671 - Vannier reported the need to reduce mistakes at Intel that cause
991672 - conflict at meetings and delay the work. ref SDS 32 5803  On 980728
991673 - Morris reported he reads and answers email in meetings. ref SDS 34
991674 - 0464  On 990718 Morris was notified about cursory communication that
991675 - causes error and conflict. ref SDS 40 5251  On 990925 Intel announced
991676 - mistakes delayed release of 820 chipset. ref SDS 44 0001
991678 -  ..
991679 - Morris suggests customers should be asked what they want, and then
991680 - shape product capabilities and marketing to meet that demand,
991681 - regardless of whether that will help anyone.  He feels it is arrogant
991682 - to help people grasp the knowledge management dilemma of meaning
991683 - drift, and that Communication Metrics can address it better than other
991684 - methods that people want for managing enterprise, especially if people
991685 - are not competent to avoid meaning drift without help.
991686 -
991687 -     [On 000822 Intel's CEO reported poor management caused Intel
991688 -     mistakes that impact earnings and the stock price. ref SDS 73 019R
991690 -      ..
991691 -     [On 001207 too many people having too many problems caused
991692 -     productivity, earnings and stock prices to fall. ref SDS 75 V54M
991693 -
991694 -
991695 -
991696 -
991697 -
991698 -
9917 -

SUBJECTS
Unique Character of Communication Metrics
Discover Effective Design for SDS Requires Synergy between Use and Pr
Discouraged KM Too Difficult Giving Up Technology Cannot Improve Mana
Snyergy between Development and Use Key Factor for SDS Morris Jones

AG06 -
AG0701 -  ..
AG0702 - SDS Rare Event Required Enabling Forces to Align
AG0703 - Snyergy between Development and Use Key Factor for SDS
AG0704 -
AG0705 - Morris feels that, based on the foregoing, ref SDS 0 2668, and
AG0706 - reflecting on the past 15 years or so of history in the IT industry,
AG0707 - development of SDS is a rare event that could only have been created
AG0708 - by someone with enough experience to have strong hunches about what
AG0709 - technology must do to improve management, and with willingness to
AG0710 - apply continuous synergy between developing and using the program in
AG0711 - order to refine capability that is effective for management.  He feels
AG0712 - software development does not normally get this kind of continual
AG0713 - feedback.
AG0714 -
AG0715 -      [On 000425 review indicates SDS is unique design to advance
AG0716 -      beyond information technology to enable knowledge tools, which
AG0717 -      some call Knowledge Management. ref SDS 62 0480
AG0719 -  ..
AG0720 - This aligns with Morris explanation on 950223 that people need a life
AG0721 - experience like "Rod" in order to have faith that technology can
AG0722 - improve management. ref SDS 16 3003
AG0724 -  ..
AG0725 - On 951011 he reported that software engineers do not know what to
AG0726 - program that will improve management. ref SDS 22 1341
AG0728 -  ..
AG0729 - I noted that the design had to be changed many times in order to
AG0730 - discover things that work.
AG0731 -
AG0732 -      [On 000326 Doug Engelbart proposes similar process for OHS/DKR
AG0733 -      project. ref SDS 59 9V5H
AG0734 -
AG0735 -      [On 010924 discussed again need for synergy between developing
AG0736 -      and using SDS. ref SDS 77 NK4J
AG0737 -
AG0738 -
AG0739 -
AG0740 -
AG0741 -
AG0742 -
AG0743 -
AG0744 -
AG0745 -
AG0746 -
AG0747 -
AG0748 -
AG08 -